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The Leather Store

3.0 (2 reviews)
PriceyLuggage

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17 years ago

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13 years ago

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Tumi Store at Tysons Galleria

Tumi Store at Tysons Galleria

(16 reviews)

$$$

Called & talked to someone about ordering a bag & they had no clue what the model name was. I had…read moreto explain that I was telling them the correct model name from the website as I spoke to them. Then they abruptly hung up before I could ask a few more questions & I had to call back to ask. I then decided that I'd give them a shot & order from them. No response for days after the order was placed. My advice is to order from Amazon & then take it to an airport store to get monogrammed. Amazon is a licensed dealer & MUCH faster. They don't treat you badly either

I'm updating my review because they earned it today. For some time I haven't enjoyed going to this…read morelocation, but do it because it's convenient. Their sales staff can be pushy, and one person in particular is their biggest offender. Not only pushy but illogically suggesting products that are outside the scope of your search. If I say that I'm looking for a backpack, why are you showing me bags with wheels? I will refer to this person as the nuisance. This update is about my visit today. Went in because one of my suitcase's wheels was not rolling smoothly. Unfortunately the nuisance caught me on the way in. Told me that I'd have to send it in. She said it was a serious fix and they didn't have the parts. I told her I just needed to take the wheel off and clean it at a minimum. That would probably fix the problem. The nuisance tells me that is not an option and that the bag would have to be mailed away at my expense since it's too complex. I stand my ground and insist that they at least help me remove the wheel. Another sales associate comes to my rescue. Tiffany goes into the back and returns with a spare. Magic. She proceeds to remove the entire wheel module to do a swap out with the new one she magically found. While Tiffany is putting the new wheel module onto the bag, I look at the old one. There is a single screw holding the wheel in place. I take a screwdriver sitting on the counter and remove the screw. The wheel pops out and it's entangled in hair and dirt. I clean it off and put the wheel and screw back in place. Took me about 2 minutes. I'm shocked by how lazy the nuisance is, or maybe I'm just that good. Tiffany then changed the other side to match, so I now have new wheels and their housings. Whole thing took about 20 minutes, and is a part of their job. If you drop by here for a simple repair, stick to your guns and pray that Tiffany finds you and not the nuisance. The nuisance is just after the quick sale, whereas Tiffany is a go-getter and embraces the customer service aspect of her job. That's how you keep customers. Well done Tiffany!

Tumi Outlet

Tumi Outlet

(5 reviews)

Shout out to Jimmy who seemed to single-handedly hold down the entire store during my visit…read more Located in the shops of the Tanger Outlet of National Harbor, this location has a lot of offerings. If you have some of their pieces, this is an affordable option to increase your inventory. No military discounts are offered but they did have some in store promotions displayed throughout the store. The store was clean, well lighted and organized. Sometimes you can enter a store and if not organized, make you want to leave. Just me? Monogramming is available in store and can be done while you wait. If not, you can walk about and continue shopping and return to pick up your purchases. It seemed to be a 15 minute wait and there are a variety of fonts and colors to choose from, up to 3-4 letters on certain items. They even have fragrances! The samples on display have fragrance only or you can opt for a gift set. normally stores have gift sets around the holidays but things were well stocked. From wallets, umbrellas, luggage and purses, this location had quality selections. These items are at a higher price point but the warranty and level of service that go along with the Tumi name are top notch. I definitely plan to return and peruse their inventory. I would recommend to friends and frequent here. The customer service was fantastic and Jimmy did an outstanding job helping me select garment bags and educating me on the features.

Staff is absolutely amazing. They were Patient and super helpful. And of course the products are…read morequality. 10/10.

The Leather Store - luggage - Updated May 2026

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