"Better than new"…read more I had a fantastic experience with Luggage & Leather Depot on the good ol' Hamden Road. I was dashing out to a meeting a week or so ago. Grabbed the trusty messenger bag con laptop, and bang! - strap broke, and everything spilled onto the floor. I collected everything, checked to see what had happened, and proceeded to be late to my meeting. When I arrived back home, the first thing I did was try to locate a leather repair shop, and the depot was at the top of the list, and less than a mile from me. I called, and the gent said that they would likely be able to fix it, so I took a walk over, and dropped off the bag. In less than 3 days, Mr. Kim called to inform me that he'd completed the repair. Again, I walked over to retrieve my Mark & Graham bag for a grand total of $38. Not only did I just save a few hundred dollars by not having to buy a new bag, but the repair was as advertised - "better than new" - with new leather, and an added metal bar for strength. I can't recommend this business highly enough. I'm looking forward to my next interaction - think I'll buy something new there next time. See you in town!

Mr. Kim restored my suitcase to "better than new" as he likes to say…read more After a 2-week long trip across Southeast Asia, my brand new luggage took a beating. Broken zippers. Popped stitches. It was definitely in need of repair. Mr. Kim was able to get the repairs done in a little over a week and the repair work was so seamless that I could barely tell what had been fixed. The only telltale sign is that he added a new, stronger zipper to replace the broken one which actually made it much easier for me to open and close the interior compartment. The $45 I spent in repairs was a worthwhile investment to ensure I would have many more years of adventures to come with my fabulous ruby red suitcase!

I went in to the store with no real intention of buying the pack back that I bought because I had…read morealready seen it at Saks Fifth Avenue but the department store did not have another one in the back. I always request one that hasn't been handled by others. Anna, had shown great patience with me showing me several different lines searching for an alternate one I had seen online but could not identify. When I decided which one, it took the whole village to find the one I wanted that was in a storage room that was not in the actual store. Jacob, Toni and Joanne were all assisting Anna because it could not be found in the store. There was no hard pressure sales, only helpful comments when I solicited input. Not only that, they monogrammed my whole first name, not just my initials. Furthermore, they did try to scurry me off at the conclusion of the transaction. They made the whole experience tremendously enjoyable! I truly am glad to find the Tumi store. I was not sure of the product before purchasing it, but each person engaged me to make me feel absolutely important. I highly recommend the store to purchase quality products and experience exemplary service! Thule...

I'm updating my review because they earned it today. For some time I haven't enjoyed going to this…read morelocation, but do it because it's convenient. Their sales staff can be pushy, and one person in particular is their biggest offender. Not only pushy but illogically suggesting products that are outside the scope of your search. If I say that I'm looking for a backpack, why are you showing me bags with wheels? I will refer to this person as the nuisance. This update is about my visit today. Went in because one of my suitcase's wheels was not rolling smoothly. Unfortunately the nuisance caught me on the way in. Told me that I'd have to send it in. She said it was a serious fix and they didn't have the parts. I told her I just needed to take the wheel off and clean it at a minimum. That would probably fix the problem. The nuisance tells me that is not an option and that the bag would have to be mailed away at my expense since it's too complex. I stand my ground and insist that they at least help me remove the wheel. Another sales associate comes to my rescue. Tiffany goes into the back and returns with a spare. Magic. She proceeds to remove the entire wheel module to do a swap out with the new one she magically found. While Tiffany is putting the new wheel module onto the bag, I look at the old one. There is a single screw holding the wheel in place. I take a screwdriver sitting on the counter and remove the screw. The wheel pops out and it's entangled in hair and dirt. I clean it off and put the wheel and screw back in place. Took me about 2 minutes. I'm shocked by how lazy the nuisance is, or maybe I'm just that good. Tiffany then changed the other side to match, so I now have new wheels and their housings. Whole thing took about 20 minutes, and is a part of their job. If you drop by here for a simple repair, stick to your guns and pray that Tiffany finds you and not the nuisance. The nuisance is just after the quick sale, whereas Tiffany is a go-getter and embraces the customer service aspect of her job. That's how you keep customers. Well done Tiffany!

I love this store. I've purchased luggage and lots of Fascinators and jewelry. They have a wide…read morevariety of unique pieces. Their cocktail clutches are bomb. The owner is friendly and very accommodating. Umbrellas are also cute.

When I tell you I never felt so bad in all my life. I never felt discriminated against until I…read morewalked in this store today! I wanted to check out the place to get a few pieces of luggage and he had some great deals too until that man yelled at me and told me to get out of his store you talking about confused... if confused was a person I was it! I'm glad I recorded it because I will be filing a discrimination lawsuit against this man and this business! Shopping While Black!!! Never thought it could or would ever happened to me but unfortunately it did!

Samsonite Outlet, perfect!!!!!!! Great price for language…read moreand travel accessories. But I usually get them from Costco. Better price point with perfect return policy at Costco. Look at the suit carry bag, great for travel. They even have pink ones, my wife would love them. Will definitely come here if I need it in the future.

We bought Samsonite primarily because of the lifetime warranty. Within a couple years and after…read moreonly a couple international trips, our large checked bag and carry-on both failed. The wheel broke on the large bag, and the cushioned handle started to fall apart on the small one. These seemed like manufacturer defects, so we brought them to Samsonite and they charged us to ship the large bag. Then they called and let us know the problems *weren't* covered and couldn't be repaired. They said they could only ship the bag back or recycle it. They said we should get our money back for the shipping because the store should have warned us. We called the store and they refused to refund the $20 in shipping they charged, despite what the repair office said. We won't be buying Samsonite again. Quality and customer service are both crap.

Just came from Luggage Plus with 4 new Briggs and Riley bags. Kevin is the kind of guy it's a…read morepleasure to buy from. Knowledgeable, passionate and honest. The luggage bought is TOP tier and the experience was great. They have good selection of high end bags as well as less expensive stuff. Highly recommended!

very poor business practices. I went to return an item and the tellers was very rude. wanted to…read moreknow why I couldn't keep the item. themn I finally convinced him to give me he return and refused to give me a receipt. I have no confirmation that I made a return. don't buy your luggage item elsewhere. will be calling credit card company to place a bad review. why are they still in business

Shout out to Jimmy who seemed to single-handedly hold down the entire store during my visit…read more Located in the shops of the Tanger Outlet of National Harbor, this location has a lot of offerings. If you have some of their pieces, this is an affordable option to increase your inventory. No military discounts are offered but they did have some in store promotions displayed throughout the store. The store was clean, well lighted and organized. Sometimes you can enter a store and if not organized, make you want to leave. Just me? Monogramming is available in store and can be done while you wait. If not, you can walk about and continue shopping and return to pick up your purchases. It seemed to be a 15 minute wait and there are a variety of fonts and colors to choose from, up to 3-4 letters on certain items. They even have fragrances! The samples on display have fragrance only or you can opt for a gift set. normally stores have gift sets around the holidays but things were well stocked. From wallets, umbrellas, luggage and purses, this location had quality selections. These items are at a higher price point but the warranty and level of service that go along with the Tumi name are top notch. I definitely plan to return and peruse their inventory. I would recommend to friends and frequent here. The customer service was fantastic and Jimmy did an outstanding job helping me select garment bags and educating me on the features.

Staff is absolutely amazing. They were Patient and super helpful. And of course the products are…read morequality. 10/10.

Our son is doing a semester abroad..my husband and I went in on a Saturday to purchase more…read moreluggage. I had been to this store 3 years prior and received excellent help on a weekday. The young lady working, tall, young..did not look up from her cellphone. No greeting. We chuckled. We did not purchase anything.

Place was great, excellent selection, clean store. Donna knew like everything about luggages, sizes…read morefor carry-on, etc. Weighed Pros and Cons of soft-sided vs hard-case, went with soft. In stock, walked out with it, could not had been easier. Oh, the price was incredible.

I called ahead to see if they had the bag I wanted, they did. When I arrived they were friendly and…read moreefficient! I love their products and I had great service!

I had an Away bag for 9 years before it started ripping in the back. I called the store and asked…read morefor the process. They explained patiently and professionally despite my shortness. When I arrived at the store, they promptly and quickly took care of me, and replaced my damaged carryon. Anyeh actually remembered my call from the day before, and again was kind and helpful. I will definitely return to this store.