"Better than new"…read more I had a fantastic experience with Luggage & Leather Depot on the good ol' Hamden Road. I was dashing out to a meeting a week or so ago. Grabbed the trusty messenger bag con laptop, and bang! - strap broke, and everything spilled onto the floor. I collected everything, checked to see what had happened, and proceeded to be late to my meeting. When I arrived back home, the first thing I did was try to locate a leather repair shop, and the depot was at the top of the list, and less than a mile from me. I called, and the gent said that they would likely be able to fix it, so I took a walk over, and dropped off the bag. In less than 3 days, Mr. Kim called to inform me that he'd completed the repair. Again, I walked over to retrieve my Mark & Graham bag for a grand total of $38. Not only did I just save a few hundred dollars by not having to buy a new bag, but the repair was as advertised - "better than new" - with new leather, and an added metal bar for strength. I can't recommend this business highly enough. I'm looking forward to my next interaction - think I'll buy something new there next time. See you in town!

Mr. Kim restored my suitcase to "better than new" as he likes to say…read more After a 2-week long trip across Southeast Asia, my brand new luggage took a beating. Broken zippers. Popped stitches. It was definitely in need of repair. Mr. Kim was able to get the repairs done in a little over a week and the repair work was so seamless that I could barely tell what had been fixed. The only telltale sign is that he added a new, stronger zipper to replace the broken one which actually made it much easier for me to open and close the interior compartment. The $45 I spent in repairs was a worthwhile investment to ensure I would have many more years of adventures to come with my fabulous ruby red suitcase!

I called ahead to see if they had the bag I wanted, they did. When I arrived they were friendly and…read moreefficient! I love their products and I had great service!

Went to this store to buy a duffel bag for traveling. I love the Away products & wanted to…read morepersonally see which bag would be most suitable for my needs. I found the staff to be unhelpful - No one greeted us, asked if they could help, fielded any questions for us, etc. We got to the counter and asked for the duffel bag, the staff almost seemed to be annoyed we wanted to buy something. They gave us the product in a box and asked if we wanted a bag. I'm not looking for them to worship the floor we walk on, but for the price point I expected better service in store. I'm still a fan of Away and their products but don't expect great service at this store.

Brought in several pairs of boots and pumps for stiletto heel tip replacement and the workmanship…read moreitself appears fairly solid and completed on time. However, I want to flag a pricing issue for others. Before bringing in the items, I called and was quoted approximately $7-$10 per pair. At drop-off, the pricing presented was $22-$30 per pair. I raised the discrepancy immediately, but was told the prior quote was incorrect and no adjustment or accommodation was offered. I proceeded given the number of items already in hand, but followed up again afterward and was not able to reach a resolution. If you plan to use this shop, I would strongly recommend confirming pricing in writing before proceeding, particularly for multiple items. Sharing this so others can make informed decisions.

I carried my broken suitcase into the store and although I was the only customer inside, I felt…read moreignored long enough as to wonder if the man sitting down was a customer and not the repairer. He and the woman behind the counter were trading news. Finally, they acknowledged me, took a very quick look at what I wanted done, said it would cost $200+, and indicated it likely wasn't worth me paying to have it fixed since it would cost the same as a new suitcase. I needed a complete wheel replacement and asked about them fixing the collapsible handle that had started getting stuck. The cost for just the handle, oh my! I really appreciate that they didn't waste more than five minutes of my time. I didn't feel like they wanted any of my business though.

Now the "Luggage Center", they have a massive selection of kids backpacks with cartoon and movie…read morecharacters on them plus grown-up backpacks and other luggage including rollaboards and massive pull-behinds. It seemed like much of them did have prices displayed. But you get what you pay for. If you need something quick for a trip, you'll find it here. If you're looking for something indestructible for several trips, then you may want to look elsewhere.

Exceptionally irritating. None of the luggage has the actual prices on them so you have to ask for…read moreeach thing you look at. Mom needed a new carry-on so we stopped in here after a flick at the AFI. We ended up walking out after just a few minutes. Its pointless to shop for luggage if you have to constantly go up to the counter to find out how much each suitcase is. Aggravating your customers is a bad store policy. NOTE: Map locates business in the wrong place. Business is located in the City Place Mall, 8661 Colesville Rd, Silver Spring, MD 20910

We bought Samsonite primarily because of the lifetime warranty. Within a couple years and after…read moreonly a couple international trips, our large checked bag and carry-on both failed. The wheel broke on the large bag, and the cushioned handle started to fall apart on the small one. These seemed like manufacturer defects, so we brought them to Samsonite and they charged us to ship the large bag. Then they called and let us know the problems *weren't* covered and couldn't be repaired. They said they could only ship the bag back or recycle it. They said we should get our money back for the shipping because the store should have warned us. We called the store and they refused to refund the $20 in shipping they charged, despite what the repair office said. We won't be buying Samsonite again. Quality and customer service are both crap.

Samsonite Outlet, perfect!!!!!!! Great price for language…read moreand travel accessories. But I usually get them from Costco. Better price point with perfect return policy at Costco. Look at the suit carry bag, great for travel. They even have pink ones, my wife would love them. Will definitely come here if I need it in the future.

Conveniently located right next to the Crystal City metro. Prices are difficult to compare as they…read morehave some brands I am not familiar with. I tried to use my Android smart phone's Shop Savy application to compare prices, but they put a sticker over some of bar codes making scanning impossible....Hmmm......

From the owner: Luggage , Leather and Travel accessories , Business cases , computer and laptop cases on wheel ,…read moresmall leather goods