Very lukewarm (nearly cold) reception. We came here looking to buy two check-in luggages (medium…read moreand large). The man in the store, standing behind the counter, seemed uninterested in helping us. Didn't mention any Labor Day sale or anything. He merely pointed to all the luggages and told us they all have labels, and in each pile there are medium and large luggages. That's it. We looked around on our own and eventually left. Not bad, but also not positive experience either.

Kevin was incredible--excellent description of the Briggs & Riley luggage, and gave me the straight…read morestory on some accessories that I thought I needed but really didn't. Now my go-to luggage place in the DMV area.

Mr. Kim restored my suitcase to "better than new" as he likes to say…read more After a 2-week long trip across Southeast Asia, my brand new luggage took a beating. Broken zippers. Popped stitches. It was definitely in need of repair. Mr. Kim was able to get the repairs done in a little over a week and the repair work was so seamless that I could barely tell what had been fixed. The only telltale sign is that he added a new, stronger zipper to replace the broken one which actually made it much easier for me to open and close the interior compartment. The $45 I spent in repairs was a worthwhile investment to ensure I would have many more years of adventures to come with my fabulous ruby red suitcase!

My favorite piece of luggage wheels broke and I took it to luggage and leather depot and they fixed…read moreit without any problem for only 28 bucks wow great value. love this place!

I called ahead to see if they had the bag I wanted, they did. When I arrived they were friendly and…read moreefficient! I love their products and I had great service!

Went to this store to buy a duffel bag for traveling. I love the Away products & wanted to…read morepersonally see which bag would be most suitable for my needs. I found the staff to be unhelpful - No one greeted us, asked if they could help, fielded any questions for us, etc. We got to the counter and asked for the duffel bag, the staff almost seemed to be annoyed we wanted to buy something. They gave us the product in a box and asked if we wanted a bag. I'm not looking for them to worship the floor we walk on, but for the price point I expected better service in store. I'm still a fan of Away and their products but don't expect great service at this store.

Great place and very kind. I had a designer wallet that needed to be repaired. Everyone there is…read morevert knowledgeable and easy to talk to. Genuinely kind. I will be back!

Brought in several pairs of boots and pumps for stiletto heel tip replacement and the workmanship…read moreitself appears fairly solid and completed on time. However, I want to flag a pricing issue for others. Before bringing in the items, I called and was quoted approximately $7-$10 per pair. At drop-off, the pricing presented was $22-$30 per pair. I raised the discrepancy immediately, but was told the prior quote was incorrect and no adjustment or accommodation was offered. I proceeded given the number of items already in hand, but followed up again afterward and was not able to reach a resolution. If you plan to use this shop, I would strongly recommend confirming pricing in writing before proceeding, particularly for multiple items. Sharing this so others can make informed decisions.

Now the "Luggage Center", they have a massive selection of kids backpacks with cartoon and movie…read morecharacters on them plus grown-up backpacks and other luggage including rollaboards and massive pull-behinds. It seemed like much of them did have prices displayed. But you get what you pay for. If you need something quick for a trip, you'll find it here. If you're looking for something indestructible for several trips, then you may want to look elsewhere.

Exceptionally irritating. None of the luggage has the actual prices on them so you have to ask for…read moreeach thing you look at. Mom needed a new carry-on so we stopped in here after a flick at the AFI. We ended up walking out after just a few minutes. Its pointless to shop for luggage if you have to constantly go up to the counter to find out how much each suitcase is. Aggravating your customers is a bad store policy. NOTE: Map locates business in the wrong place. Business is located in the City Place Mall, 8661 Colesville Rd, Silver Spring, MD 20910

We bought Samsonite primarily because of the lifetime warranty. Within a couple years and after…read moreonly a couple international trips, our large checked bag and carry-on both failed. The wheel broke on the large bag, and the cushioned handle started to fall apart on the small one. These seemed like manufacturer defects, so we brought them to Samsonite and they charged us to ship the large bag. Then they called and let us know the problems *weren't* covered and couldn't be repaired. They said they could only ship the bag back or recycle it. They said we should get our money back for the shipping because the store should have warned us. We called the store and they refused to refund the $20 in shipping they charged, despite what the repair office said. We won't be buying Samsonite again. Quality and customer service are both crap.

Samsonite Outlet, perfect!!!!!!! Great price for language…read moreand travel accessories. But I usually get them from Costco. Better price point with perfect return policy at Costco. Look at the suit carry bag, great for travel. They even have pink ones, my wife would love them. Will definitely come here if I need it in the future.

Conveniently located right next to the Crystal City metro. Prices are difficult to compare as they…read morehave some brands I am not familiar with. I tried to use my Android smart phone's Shop Savy application to compare prices, but they put a sticker over some of bar codes making scanning impossible....Hmmm......

From the owner: Luggage , Leather and Travel accessories , Business cases , computer and laptop cases on wheel ,…read moresmall leather goods

Called & talked to someone about ordering a bag & they had no clue what the model name was. I had…read moreto explain that I was telling them the correct model name from the website as I spoke to them. Then they abruptly hung up before I could ask a few more questions & I had to call back to ask. I then decided that I'd give them a shot & order from them. No response for days after the order was placed. My advice is to order from Amazon & then take it to an airport store to get monogrammed. Amazon is a licensed dealer & MUCH faster. They don't treat you badly either

I'm updating my review because they earned it today. For some time I haven't enjoyed going to this…read morelocation, but do it because it's convenient. Their sales staff can be pushy, and one person in particular is their biggest offender. Not only pushy but illogically suggesting products that are outside the scope of your search. If I say that I'm looking for a backpack, why are you showing me bags with wheels? I will refer to this person as the nuisance. This update is about my visit today. Went in because one of my suitcase's wheels was not rolling smoothly. Unfortunately the nuisance caught me on the way in. Told me that I'd have to send it in. She said it was a serious fix and they didn't have the parts. I told her I just needed to take the wheel off and clean it at a minimum. That would probably fix the problem. The nuisance tells me that is not an option and that the bag would have to be mailed away at my expense since it's too complex. I stand my ground and insist that they at least help me remove the wheel. Another sales associate comes to my rescue. Tiffany goes into the back and returns with a spare. Magic. She proceeds to remove the entire wheel module to do a swap out with the new one she magically found. While Tiffany is putting the new wheel module onto the bag, I look at the old one. There is a single screw holding the wheel in place. I take a screwdriver sitting on the counter and remove the screw. The wheel pops out and it's entangled in hair and dirt. I clean it off and put the wheel and screw back in place. Took me about 2 minutes. I'm shocked by how lazy the nuisance is, or maybe I'm just that good. Tiffany then changed the other side to match, so I now have new wheels and their housings. Whole thing took about 20 minutes, and is a part of their job. If you drop by here for a simple repair, stick to your guns and pray that Tiffany finds you and not the nuisance. The nuisance is just after the quick sale, whereas Tiffany is a go-getter and embraces the customer service aspect of her job. That's how you keep customers. Well done Tiffany!