I am new to Tumi and their products and services, I had bought online from a company outside of…read moreTumi a Tumi carry on suit case. When I received the suitcase in the mail it was much smaller than I had thought and needed a different option. I went to the Tumi store located at the Pentagon city mall to see if there would be any way for me to select a new bag and exchange the one I had bought from an outside retailer. I was very happy to have met Amanda working that morning, she was an incredible sales person and took care of me by allowing me to get a different bag and pay the difference instead of having to ship it back to the other retailer I had originally bought if from. She walked me through a few bags but helped me pin point what best suited my needs. I was even able to have my initials put on my bag at the recommendation of Amanda. She also had me view a video to help maximizes packing in my new suitcase. Amanda was amazing and I am proud to be in the Tumi family now, I will always seek Amanda out in future purchases or any other Tumi needs. While I was there she also sold me on some additional items, she is a great sales person with vast knowledge and a zero pressure person. Thank you Amanda!!

Came here this evening and Johnny was super helpful. I'm so grateful because he was informative and…read moreoffered information that would help me make a decision, but also didn't put pressure on me to buy on the spot (which always makes me walk away). Honestly l, so glad I came in. Much easier to see the size and quality of the bags in person.

I was very impressed by the service I was provided here! More specifically, I was impressed by Tyi,…read morethe associate who made sure all my questions were answered. I came in looking for carry-on luggage for some upcoming overseas trips I had planned. I came in looking for a hard case, but Tyi discussed some options with me and allowed me to demo multiple items. Turns out, soft cases were surprising my preferred choice! I had lots of questions and she answered them all in great detail and was pleasant throughout the experience. I did shop around at the other two luggage stores in Potomac Mills, but the experience here was hands down the best. I have a really young face and I wasn't exactly dressed to impress that day, so I was actually brushed off as a non-serious buyer in the other locations. I'm actually used to this and was kinda expecting it when I went into Tumi. However, they actually had an associate go out of their way and make sure all of my questions were taken care of. At no point did I feel like I was being pressured to buy something - it was just an overall great experience!

Cheap quality luggage with a tumi logo on it, the selection is limited, out of season and rarely…read morerefreshed, the staff is pushy to sell you things, especially to tourists. Overall not worth the price at all

I was FINALLY ready to brand my first pair of Tecovas boots - Annie. I was immediately greeted and…read moreassisted by Jordan. Jordan pulled all the irons and reviewed the personalization form to fill. She double checked iron selections, confirmed placements and worked her magic. Once she was finished, she showed my daughter how and what to use to keep the boots refreshed. Jordan KNOWS Tecovas. She gave honest feedback on what I should get repaired and when it would be time to send for a full resole. Overall very knowledgeable and very helpful.

Stopped by yesterday to browse the various styles, colors, and patterns that Tecovas offers for an…read moreupcoming concert. The store was clean, the displays were stunning, and staff was friendly. Go pick up a pair of boots or an outfit for any occasion!

Used to rock Coach heavily when I was in college. Back then…read moreit was extremely durable, and affordable: two key factors, especially for a student. And when they had a store in Georgetown, DC. I STILL have my men's satchel briefcase from college. Back then the leathers were super supple buffalo hides. I also still have a checkbook holder and a few other zippered pouches and such that I no longer use. Today's Coach isn't nearly as nice, especially the men's line. Around 2000, the company shifted its offerings from simply designed, neutral-toned leather purses to bags made of mixed materials ― that is, leather paired with canvas or nylon ― available in an array of colors and logo prints. Simply put, in order to keep up with "trends" they started selling crap. Called the Tyson's store last year to ask about having the straps replaced on my briefcase and was told that they didn't even repair bags (outside of warranty) anymore. Turns out that wasn't exactly correct since I just found a shipping and repair label on their website. Hmmm.... I guess the person I spoke to on the phone was probably too young to know what she was talking about. Ended up using a local cobbler to replace the straps (which don't look as nice) so I may just send my bag in to Coach now after all. Anyway.... Their quality fell off and I had long since moved on so I really didn't care. Flash forward to the year 2022 and I was considering something nice for my daughter's 16th birthday. Something nice but not "too" nice if you catch my drift. Something a 16-year-old girl would appreciate and I wouldn't be pissed if she lost or damaged beyond recognition. Someone sent me a gift idea of a Coach keychain pouch - from Bloomingdale's, for $65. Remembering that there was a Coach store down at Tanger Outlets, I decided to check them out first. Fearing online fakery and running out of time as her birthday approaches, I knew I wouldn't have time to get anything shipped. Another deciding factor in going to Tanger. Disclaimer: Since it opened a few years back, I never really have gone down there to look at anything. Plus, I'm suspicious of "outlet centers" conspicuously placed in heavily populated areas. Glad I went to check this one out however. Although the selection is somewhat limited versus main line department stores like Bloomingdale's, I was able to obtain a keychain ID pouch for less than half the Bloomie's price. This place even offers a 10% military discount. Deal was so good even got one for my older daughter. Two ($78) keychain pouches for $59? Yes please, and thank you. Side note: the floor plan of this outlet center needs some work. By the time you see the big American flag and the building (in the very back of the mall) with COACH on it, you've already passed the actual store. I was about to give up when I walked into the Nike store - saw the ridiculous line - walked out, and looked ahead on my right and there the store was.... finally. I'd been walking around for close to 30 minutes...didn't see a security guard... didn't see a directory...or directional signage.... and was about to go home. I was having a conversation with the associate inside and she said, "yeah people get confused all the time." Speaking of associates, the ones here greeted me quickly and repeatedly, so service is super friendly and efficient. Maybe I'll check out a few other stores at Tanger Outlets now. If you are looking for the Coach store however you'd better bring a compass and coordinates, lol. I was so turned around after my "stroll" around Tanger Outlets that I couldn't even find my vehicle - which took me another 20 minutes to locate as I retraced my path - which was all kind of a blur at this point since ALL the stores now looked familiar. Had Blue Bell ice cream in the trunk that I'd just picked up from Walmart 30 minutes earlier. Luckily it was chilly outside this afternoon or I probably would have met a milkshake or two. Got my Fitbit steps in though, for sure! Thanks Coach!

I wish I could give this experience a 5-star review, but the cashier's lack of professionalism and…read moreattention to customer service made that difficult. Kiana, the cashier was so engaged in conversation with her friend that she failed to properly wrap and bag my purchase. When I requested tissue paper so my item could be wrapped appropriately, she made no effort to assist me. Her behavior was disappointing and fell far short of the level of service I would expect from Coach. However, Tia deserves 5 stars for her outstanding professionalism and customer service! She was attentive, knowledgeable, and provided excellent feedback on the products I was interested in purchasing. Tia even stepped in to help wrap my purchase while Kiana the cashier continued talking with her friend. The only reason I proceeded with my purchase instead of requesting a refund was because of Tia. She turned an otherwise disappointing shopping experience around through her exceptional customer service. I sincerely hope Tia receives the recognition she deserves for a job well done. She is an excellent example of the level of service customers should receive at Coach. (I hope I have spelled her name correctly.)

This is a great place to shop for an outfit that is different from the typical j crew wear. They…read morehave leather leggings, and great tunics or longer shirts to wear over. They also have a good shoe selection and recently Flash Tatoos. I agree with the sizing issues because when its gone its gone :( for the most part. Watch out of the sales they are great.

The worse customer service in the Fort Lauderdale store. They wouldn't honor my 15% off online…read morediscount. Lied about it, said the register couldn't take it off. Liars!

This DSW is located at Pentagon Row and visible from the street, and since it's anchored on a…read morecorner, it makes it easy to access. It's DSW so who doesn't love them, a discount, or shoes, mmmm? mmmm? who???!!! lol This location is very clean and since it's located on the upper level it is very bright with lots of natural lighting, which I love. There is an escalator and an elveator available to make it is accessible to all. The parking is wherever you can find it but you can get a free hour at the Harris teeter parking lot or free on the street after 6 pm, otherwise, you have to pay. Decent selection of shoes but this is a smaller store, size-wise, and that also means that they have no bathroom, should you need one. Kinda no bueno in my book, because you never know, and there were customers inquiring for one. The staff was friendly and they only had one cashier working but it was not busy on a chilly, fall, Saturday afternoon, so it was no big deal.

Coming in first thing in the morning helps avoid the usual chaos that can be had here. My wife…read morehelped me navigate the huge selection and we looked at several different brands. Found a reasonably priced pair of Hush Puppies and got out easily.

Great customer service, great selection available, very clean, overall great environment for when…read moreyour looking to spend dat shit. Wesley was a great help to my selection today! All sorts of style

Horrible customer service! Truly pathetic. Awful experience…read more Avoid at all costs! One star because you can't go lower.

March 2025: We rented from them yet again in February 2024 and then again recently for our son's…read morewedding in March 2025 because the service, quality, selection, and value are unbeatable. The groom, best man, and bride's dad received MANY compliments on their tuxes. Very handsome, indeed! I've recommended Abbie at Tuxedo by Sarno to several people and everyone who've used Sarno since have been extremely happy. Thank you, Abbie! February 2023: Great value, exceptional customer service, and convenient. Abbi is awesome; we found our tuxedo place! They have a wide selection and good quality tuxedos for every occasion. They rent and sell tuxes and any accessories you could possibly need. We rented the tux, shirt, accessories, and shoes. Abbi's experienced so the measurements were accurate - no adjustments were necessary. Email/text reminders made the entire process efficient. Dressed well, we were relaxed and had a wonderful time at the event. February 2024: We rented from Sarno again for another gala and had an even better experience! Abbi's customer service was awesome again - that's why we keep going back. Pick up and drop off were convenient and it was a good quality tuxedo at a reasonable price. The fit was perfect and all accessories were included and correct as ordered. Hubby looked great and we enjoyed the event with confidence. Very professional service and an overall great experience!

My husband stumbled upon this business, and his experience--from the moment he walked through the…read moredoors to the final fitting of his tailored tuxedo--has been nothing short of amazing. He was given the time and attention needed to ensure a perfect fit for our daughter's wedding. Team Sarno did not disappoint. We are absolutely thrilled with the outcome. Thank you, Team Sarno!