"Better than new"…read more I had a fantastic experience with Luggage & Leather Depot on the good ol' Hamden Road. I was dashing out to a meeting a week or so ago. Grabbed the trusty messenger bag con laptop, and bang! - strap broke, and everything spilled onto the floor. I collected everything, checked to see what had happened, and proceeded to be late to my meeting. When I arrived back home, the first thing I did was try to locate a leather repair shop, and the depot was at the top of the list, and less than a mile from me. I called, and the gent said that they would likely be able to fix it, so I took a walk over, and dropped off the bag. In less than 3 days, Mr. Kim called to inform me that he'd completed the repair. Again, I walked over to retrieve my Mark & Graham bag for a grand total of $38. Not only did I just save a few hundred dollars by not having to buy a new bag, but the repair was as advertised - "better than new" - with new leather, and an added metal bar for strength. I can't recommend this business highly enough. I'm looking forward to my next interaction - think I'll buy something new there next time. See you in town!

Mr. Kim restored my suitcase to "better than new" as he likes to say…read more After a 2-week long trip across Southeast Asia, my brand new luggage took a beating. Broken zippers. Popped stitches. It was definitely in need of repair. Mr. Kim was able to get the repairs done in a little over a week and the repair work was so seamless that I could barely tell what had been fixed. The only telltale sign is that he added a new, stronger zipper to replace the broken one which actually made it much easier for me to open and close the interior compartment. The $45 I spent in repairs was a worthwhile investment to ensure I would have many more years of adventures to come with my fabulous ruby red suitcase!

When I tell you I never felt so bad in all my life. I never felt discriminated against until I…read morewalked in this store today! I wanted to check out the place to get a few pieces of luggage and he had some great deals too until that man yelled at me and told me to get out of his store you talking about confused... if confused was a person I was it! I'm glad I recorded it because I will be filing a discrimination lawsuit against this man and this business! Shopping While Black!!! Never thought it could or would ever happened to me but unfortunately it did!

Good variety and selection of luggage. Includes children's backpacks, attaché cases. And nice…read morejewelry. In an ageing strip mall in LAngley Park.

World Wide Luggage and Gifts…read more Went in there knowing exactly what I wanted. I did the research on Amazon, Youtube, and other web sites. I knew the product better than the Asian guy who was working there. As usual, I was offered 10% off to help me along in the sale-process. The bag was $500 from Amazon and I left World Wide Luggage and Gifts with a charge of $476.05 Going with Amazon would have afforded my Prime with Free Returns, but I did my homework online and knew what I wanted as I marched in there. Got me a few bucks off. I'm pretty sure they don't have a refund policy - FYI

We bought Samsonite primarily because of the lifetime warranty. Within a couple years and after…read moreonly a couple international trips, our large checked bag and carry-on both failed. The wheel broke on the large bag, and the cushioned handle started to fall apart on the small one. These seemed like manufacturer defects, so we brought them to Samsonite and they charged us to ship the large bag. Then they called and let us know the problems *weren't* covered and couldn't be repaired. They said they could only ship the bag back or recycle it. They said we should get our money back for the shipping because the store should have warned us. We called the store and they refused to refund the $20 in shipping they charged, despite what the repair office said. We won't be buying Samsonite again. Quality and customer service are both crap.

Samsonite Outlet, perfect!!!!!!! Great price for language…read moreand travel accessories. But I usually get them from Costco. Better price point with perfect return policy at Costco. Look at the suit carry bag, great for travel. They even have pink ones, my wife would love them. Will definitely come here if I need it in the future.

I had an Away bag for 9 years before it started ripping in the back. I called the store and asked…read morefor the process. They explained patiently and professionally despite my shortness. When I arrived at the store, they promptly and quickly took care of me, and replaced my damaged carryon. Anyeh actually remembered my call from the day before, and again was kind and helpful. I will definitely return to this store.

I called ahead to see if they had the bag I wanted, they did. When I arrived they were friendly and…read moreefficient! I love their products and I had great service!

I am surprised they have been in business for so long. They are shockingly overpriced and terribly…read morepoor service and quality.

shockingly expensive and very poor quality repairs. I requested and paid for the soles of my shoes…read moreto be replaced and he only replaced the very top but charged for the whole sole!

very poor business practices. I went to return an item and the tellers was very rude. wanted to…read moreknow why I couldn't keep the item. themn I finally convinced him to give me he return and refused to give me a receipt. I have no confirmation that I made a return. don't buy your luggage item elsewhere. will be calling credit card company to place a bad review. why are they still in business

Just came from Luggage Plus with 4 new Briggs and Riley bags. Kevin is the kind of guy it's a…read morepleasure to buy from. Knowledgeable, passionate and honest. The luggage bought is TOP tier and the experience was great. They have good selection of high end bags as well as less expensive stuff. Highly recommended!

I was greeted by such really helpful and nice ladies. They even offered me some coffee and…read morechocolate. I explained to the main women assisting me that my family vacation was a month away and looking to stay organized for traveling. She told me the wonders of the company a Eagle Creek. I bought a lime green Eagle Creek pack it for my shoes, so my clothes don't get all messy. It has a nylon light material to it. I was thinking about buying the Eagle Creek pack it that holds your shirts. The lady was explains how it makes your life easier to traveling by having no wrinkles, hand held strap,different sizes for carry ons and bigger luggage. Downside: I live about 40 minutes away. Maybe I will be back soon before going on my trip.

Fantastic store. Rhonda is always extremely helpful with luggage and accessories making travel easy…read moreand fun. We have several sets of luggage from there now. Only place we shop for travel items.