Mr. Kim restored my suitcase to "better than new" as he likes to say…read more After a 2-week long trip across Southeast Asia, my brand new luggage took a beating. Broken zippers. Popped stitches. It was definitely in need of repair. Mr. Kim was able to get the repairs done in a little over a week and the repair work was so seamless that I could barely tell what had been fixed. The only telltale sign is that he added a new, stronger zipper to replace the broken one which actually made it much easier for me to open and close the interior compartment. The $45 I spent in repairs was a worthwhile investment to ensure I would have many more years of adventures to come with my fabulous ruby red suitcase!

My favorite piece of luggage wheels broke and I took it to luggage and leather depot and they fixed…read moreit without any problem for only 28 bucks wow great value. love this place!

When I tell you I never felt so bad in all my life. I never felt discriminated against until I…read morewalked in this store today! I wanted to check out the place to get a few pieces of luggage and he had some great deals too until that man yelled at me and told me to get out of his store you talking about confused... if confused was a person I was it! I'm glad I recorded it because I will be filing a discrimination lawsuit against this man and this business! Shopping While Black!!! Never thought it could or would ever happened to me but unfortunately it did!

Good variety and selection of luggage. Includes children's backpacks, attaché cases. And nice…read morejewelry. In an ageing strip mall in LAngley Park.

World Wide Luggage and Gifts…read more Went in there knowing exactly what I wanted. I did the research on Amazon, Youtube, and other web sites. I knew the product better than the Asian guy who was working there. As usual, I was offered 10% off to help me along in the sale-process. The bag was $500 from Amazon and I left World Wide Luggage and Gifts with a charge of $476.05 Going with Amazon would have afforded my Prime with Free Returns, but I did my homework online and knew what I wanted as I marched in there. Got me a few bucks off. I'm pretty sure they don't have a refund policy - FYI

We bought Samsonite primarily because of the lifetime warranty. Within a couple years and after…read moreonly a couple international trips, our large checked bag and carry-on both failed. The wheel broke on the large bag, and the cushioned handle started to fall apart on the small one. These seemed like manufacturer defects, so we brought them to Samsonite and they charged us to ship the large bag. Then they called and let us know the problems *weren't* covered and couldn't be repaired. They said they could only ship the bag back or recycle it. They said we should get our money back for the shipping because the store should have warned us. We called the store and they refused to refund the $20 in shipping they charged, despite what the repair office said. We won't be buying Samsonite again. Quality and customer service are both crap.

Samsonite Outlet, perfect!!!!!!! Great price for language…read moreand travel accessories. But I usually get them from Costco. Better price point with perfect return policy at Costco. Look at the suit carry bag, great for travel. They even have pink ones, my wife would love them. Will definitely come here if I need it in the future.

I called ahead to see if they had the bag I wanted, they did. When I arrived they were friendly and…read moreefficient! I love their products and I had great service!

Went to this store to buy a duffel bag for traveling. I love the Away products & wanted to…read morepersonally see which bag would be most suitable for my needs. I found the staff to be unhelpful - No one greeted us, asked if they could help, fielded any questions for us, etc. We got to the counter and asked for the duffel bag, the staff almost seemed to be annoyed we wanted to buy something. They gave us the product in a box and asked if we wanted a bag. I'm not looking for them to worship the floor we walk on, but for the price point I expected better service in store. I'm still a fan of Away and their products but don't expect great service at this store.

I've been here a number of times but have yet to write a review. Over the years, there have been a…read morefew faces I have seen come and go from the shop, but this week when I went there was an older gentleman who I believe may be the owner as I have seen him in years past. I had moved a little bit out of the area, so I looked up new options around me. I called a shoe repair shop with a number of five star reviews in Chevy Chase, and I ask how much it would cost to add a Topy. This lady proceeded to berate me, saying what on earth am I talking about. I explained that the Topy was a rubber sole that would cover my existing leather sole, she said why didn't I say that then? So I went back to my old neighborhood and took the shoes to Bethesda Shoe & Luggage Repair, I asked the gentleman for a Topy and he said no problem. To me, if you don't know the major manufacturers of products in your industry (Vibram, Dainite, Topy etc.) then you shouldn't be in this line of business. Anyway, rant over - the gentleman here did a fine job with the three pairs of shoes I dropped off and instead of looking for a new place in my new area, Bethesda Shoe and Luggage Repair will retain my business. I don't think their prices are out of whack, sure you could add a rubber sole covering to your shoes yourself for less, but I prefer it done professionally and expeditiously. I have also had luggage zippers repaired here, my wife has had heels fixed here, and everything was done on time and done well. No issues.

I am surprised they have been in business for so long. They are shockingly overpriced and terribly…read morepoor service and quality.

Very lukewarm (nearly cold) reception. We came here looking to buy two check-in luggages (medium…read moreand large). The man in the store, standing behind the counter, seemed uninterested in helping us. Didn't mention any Labor Day sale or anything. He merely pointed to all the luggages and told us they all have labels, and in each pile there are medium and large luggages. That's it. We looked around on our own and eventually left. Not bad, but also not positive experience either.

Kevin was incredible--excellent description of the Briggs & Riley luggage, and gave me the straight…read morestory on some accessories that I thought I needed but really didn't. Now my go-to luggage place in the DMV area.

I was greeted by such really helpful and nice ladies. They even offered me some coffee and…read morechocolate. I explained to the main women assisting me that my family vacation was a month away and looking to stay organized for traveling. She told me the wonders of the company a Eagle Creek. I bought a lime green Eagle Creek pack it for my shoes, so my clothes don't get all messy. It has a nylon light material to it. I was thinking about buying the Eagle Creek pack it that holds your shirts. The lady was explains how it makes your life easier to traveling by having no wrinkles, hand held strap,different sizes for carry ons and bigger luggage. Downside: I live about 40 minutes away. Maybe I will be back soon before going on my trip.

Fantastic store. Rhonda is always extremely helpful with luggage and accessories making travel easy…read moreand fun. We have several sets of luggage from there now. Only place we shop for travel items.