Organized, clean store. My designer heels were well repaired with quality at a reasonable price.

Did a wonderful job repairing, cleaning, and reheeling my favorite fall boots for next time fall is here. Will return here again for future leather shoe cleanings and shoe repairs! read more

The store workers are professional and friendly. They did great work fixing my new nylon/leather belt for a better fit. In the past they've also given me practical advice on old boot care. I definitely recommend them for footwear repair too. read more

Great service! I took a pair of beige suede Sambas in for cleaning that looked to me to be beyond repair-- the streets of Mexico City were rough on my sneakers! After a cleaning service at Best Foot Forward, they literally look brand new. Highly recommend! read more

Brought in a leather belt to be repaired. Victoria was lovely and took care of it for me. No Fuss...No Muss! I'll be back. read more

Great craftsmanship. They took my idea and made it reality. My item was ready when promised. Friendly staff.

Brought in a pair of not really expensive shoes for repair and rejuvenation. The front end of the shop is clean and well organized, and the counter service was excellent. It took about 10 days, and the results were excellent. Note: I did some research and the price for a new soles, heels and proper polishing was similar at other shops. I think the work her was way above average and this is now my go to shop. read more

They did a great job narrowing calves on suede boots! I will definitely go back and recommend them to my friends.

These guys are Great! I've been having my footwear taken here for years and always comes back like new!

I bought a pair of minimalist/barefoot dress shoes for my wedding. I loved the fit, but the color was, shall we say, nacho cheesy! I brought the shoes to Best Foot Forward, and the father daughter team showed me several different colors of shoes, talked with me about what I was wearing, and helped me find the right color. They suggested that I bring in the belt I was thinking about using, and we ended up dying the shoes to match the belt!The end result was perfect. They even walked me through the right shoe lace choice! I couldn't be happier! read more

Best Foot Forward - Before dying - Shoe Repair Near Me - Alexandria, Virginia

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I've had multiple shoes repaired and resoled here. Great service and a wonderful family owned business with attention to all of the details. 100% recommend! read more

They restore my beloved Louis Vuitton to perfection, they've made shoes look brand new for us and are refurbishing our leather couch cushions which I'm sure will be perfect as usual. Love Victoria and her dad! read more

Sole protector install for Louboutin heels is $75. I visited the store to drop off and the employees informed me that the soles on my wedges were actually rubber forever soles and didn't need any type of protection - and didn't try to sell me anything else. It was incredibly honest and an amazing experience! Customer service was 10/10 and very informative on other services as well. I'll be back! read more

The owner, Wilfred, is quite petty and rude. I own a good number of shoes made by company X. For a variety of reasons I always have company X handle significant repairs and I have local businesses clean clean my shoes as such isn't offered by comparing X. When dropping off shoes for cleaning he said no problem to cleaning and proceeded to further inspect my shoes. He point out damage with a couple of pairs and asked if I wanted those repaired. I explained the relationship that I had with company X for repairs, but that I'd still like to have the non-damaged shoes cleaned by him. This is where things went south. He made some passing remark that surely company X can clean all of my shoes for me. I thought that I had misheard and said that I would like to still have the shoes cleaned by him, but then he doubled down on the comment. In other words he was suggesting that if I don't want to give him all of my business that I shouldn't give him any of my business. I was quite surprised because I had only been polite with him and up front that I simply wanted my shoes cleaned - a service that they offer. What he didn't realize - not that it really matters - is that company X doesn't offer shoe cleaning. I've never had this issue with any other shoe repair business before in my life. I thanked him and said that I'd take my business elsewhere. read more

This is where I bring allllll my shoes Louboutins Office of Angela Scott Sarah flints Everything. I mostly have re-soling done - I like having grippy shoes so nothing is slipping under me. These folks know what they are doing! I've also done my Chanel bag repairs here! 10/10 would recommend! read more

I received beautiful Sam Edelman boots for Christmas. I put them on and I almost cried they were so narrow and painful. I have very skinny feet, so it was too much. Luckily, I read reviews and found here. To stretch them cost $35 and I can come back 3 times if I need them adjusted in any way. The ladies were super kind and my boots were ready in two days - just in time for my NYE! My boots were so perfect with the first adjustment that I wore them out the store. I will definitely be bringing more pieces to restore as well. read more

Best Foot Forward - Shoe Repair Near Me - Alexandria, Virginia

I brought a pair of Alden Goodyear welted boots for resole adding vibram rubber lugged rubber "commando" on top. 1st resole The excellent results speak for themselves and completed with antique finishing on the leather soles. The shoes are better now than they were new from Leffot. I trust them with fine footwear. Work was completed in one week as promised and for the same rates you'd see anywhere in the area. read more

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My boots look brand new after Best Foot Forward did their magic!! Thank you to Sophie and staff! She was so kind and they did a fabulous job. read more

Came in on Wednesday and shoes were ready be Friday! This shop is so stinking cute and I even saw them repainting soles on Louboutins! Will absolutely use this shop as a staple! read more

I brought my new leather boots here to have a tongue loop added since they didn't come with one built in, causing the tongue to constantly slide to the side. The service cost around $30, which I found to be a fair price, and I'm really pleased with the job they did in taking care of my shoes. They addressed my specific needs and returned my boots to me exactly as I had hoped. I would definitely recommend this place to others in need of shoe-related services! read more

Over the years, I've brought many shoes here -- both my own and those from family members. Best Food Forward never disappoints -- their work is reliable and robust. read more

I've been going to this place for years. It Is a family operation and literally everyone on staff has a hand in the repair process so everyone is knowledgeable. It isn't cheap but you also get what you pay for and their work is higher quality than anywhere else I have tried. No challenge is to great and they will work at it until the thing is fixed, whatever it is. Most of the work I have had done there involved getting new soles on shoes I had worn down, but at one point I had a pair with neon orange accents and the repair involved building back up the part of the shoe with the accent and the woman who worked on it had to custom mix the orange color. She told me it took forever, but she got there. I have also had them do minor repairs on a vintage Fendi and punch new holes in my Gucci Marmont belt and everything comes back like new. read more

Family run business that we have used for many years . Best Foot Forward takes care of our saddles, belts , shoes and leather cowboy gear. Always the best quality work. We have no reason to look elsewhere. read more

Best Foot Forward - Antique western saddle that was covered in decades of mold. - Shoe Repair Near Me - Alexandria, Virginia

They do an amazing job. Also do custom work so creative. A very friendly family business. I've been a loyal customer for over 20 years

I took a vintage leather bag in for restoration and paid over $100. When I picked it up, it honestly looked worse than when I dropped it off. I didn't inspect the bag until I was in the parking lot, when I returned to question them about unpolished spots and tape residue, they just said there wasn't anything they could do. They were also asked to clean the interior, which it appears they didn't touch at all. I would have appreciated that overview of the issues when I picked up the bag, rather than having to go back and ask about it. Will experiment with some basic cleaning steps at home to see if I can get better results. Updated: Spent 5 mins with baking soda paste and got the residue off. Took the bag back to show them and they refused to give me any sort of discount. read more

Not many shoe repair places left, so please be sure to support the ones in your neighborhood. I took a pair of winter boots here two months ago to get them cleaned up and repolished. This place did a great job and the price was fair. I plan to bring more shoes here. read more

I am so beyond happy with their work, can't i give them 10 STARS instead? There were many options to ship my shoes to another state like New York or Chicago for Christian Louboutin shoe repairs. Instead, I'm thrilled to find such an amazing place locally between work and home. First off, my beloved red bottoms have been with me for over 4 years now and I wear them everywhere between day and night, from work to nights out. So they have been through a lot. My red soles were worn off, the tabs at the bottom were gone and steel was exposed. Even the red laminate was peeling off at the heel. For such a coveted and expensive pair, you can see how sad it would be to replace just one pair. Best Foot Forward repaired both shoes pairs of CL within a week and did an amazing job. It feels like Christmas again with two brand new pairs of CL! The red rubber soles are dyed all the way through so you never lose the famous red bottoms even after walking across hard wood, asphalt, concrete, you name it. It is also such an amazing grip on tiles so I feel like I walk better with them then without them. Thank you so much! I don't hesitate to refer this local shop for my girlfriends or anyone who needs to give their expensive shoes a little TLC. read more

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I had the absolute worse experience with this place! I dropped off a pair of shoes in March. They have had a pair of ysl shoes for the past 5 months. I went to the store nearly two weeks ago 8/1 and the lady at the front took over 30 minutes to find my shoes. When she found them the shoes were not worked on. The shoes were found in a bag in a cabinet in the back after she had to call another young lady on the phone to find my shoes. I asked her to see my shoes to check the status and have a look at them and the shoes looked as if they'd been placed to the side and forgot about. The young lady agreed that it should not have taken that long for them to repair a shoe. I went to the store on a Tuesday. She told me the shoes would be ready by the upcoming Friday and that I'd get a call. It is now 8/11/23 and no one has called or left and messages or emails about my shoes. I waited 5 months for my shoes. So, today, I called the store and asked for the manager or supervisor. Wilford, who explained he's the shop owner told me that it's a long process to fix shoes. That's understandable, but 5 months is egregious! I asked my a refund for the inconvenience and lies told to me and was told by Wilford, no! DO NOT SPEND YOUR MONEY WITH THESE PEOPLE!!!! If the shoe could be fixed in three days why did it take over 5 months?! I urge you not to spend your money at this establishment if you plan to wear your shoes anytime soon. I wouldn't give any stars to this place!! Horrible customer service, lack of understanding and consideration! As you can also see, the date the shoe was supposed to be ready was a few days after I initially dropped them off in March! They also blocked me on INSTAGRAM for writing this same bad review! read more

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Updates: they are finally done with my bag. They did a great job with the workmanship. Color matches nicely. They should receive 5 stars for workmanship; but 1 star for communication and timeliness. read more

I have used them several times over many years, given them referrals, and even gave them a good review online. They always had good customer service. I had a shoe that needed a dot of glue at the tip because the sole was beginning to separate from the shoe. It would only take one minute to put on some glue but they weren't willing to do it. There wasn't even any other customers in the store, but they wanted me to leave the shoe and come back another time. In the past they would punch a hole in your belt or do a quick repair that only took one or two minutes while you wait. For some reason they aren't willing to do that anymore so I feel like their customer service isn't as good. read more

Wonderful staff and service! I broke an expensive purse while traveling, and they repaired it better than new and sent it to my home!

First, let me NOT waste your time and brain power by dragging this on......THEY ARE AMAZING! Second, the owner of the shop is the most gracious and friendly person I've met.... I would keep going....but I can't choose between third and thirdly....so I'll just tell you what I had done. I needed to revive a pair of my favorite Christian Louboutins. Trust me when I say, they had seen better days! When I came in I wanted the Vibram sole added to a sandal and a pump. He has several replacement soles, to include Vibram, but he showed me this new anti slip technology and it was AMAZING and super sleek so I described to go with that one. I also needed taps replaced on the suede ones, because someone had done a bad job before....he actually has the Louboutin sized taps!!! So they fit perfectly! I'm so glad I came here. He not only revived my fav shoes, by cleaning the suede, added two new taps, which makes them look brand new! read more

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We have had all our leather care needs taken care of at Best Foot Forward. Saddles , holsters , belts, everything. They are are meticulous. If you want your leather goods taken care of use these folks. read more

Initially had a nice talk with them via Instagram dm. When I came into their establishment, they didn't honor the quote they gave me via messages. Why? Apparently they'd raised their prices by 20% in the ~3 weeks since I messaged them and when I went in. The craftsmanship was nice (haven't worn the shoes yet so can't speak on quality) but the interaction left a sour taste in my mouth. Hesitated to post this but felt like I should... read more

The best shoe repair company hands down. I've been bringing my designer shoes here for years to be repaired. Recently, my dog chewed up a pair of my favorite Dolce & Gabbana heels but they were able to save them and make the shoes look new! You can see the before and after results on their Instagram. read more

Best Foot Forward - Before and after results on Instagram - Shoe Repair Near Me - Alexandria, Virginia

One update, they aren't skilled at installing French tips on dress shoes. I took one pair in I'd started myself. Because I'd gotten them close to flush, this pair came out OK. But, they used nails rather than screws that come with Lulu French tips. The nails were not flush and scratched the floor. I took in a second pair and asked that they use screws, or at make the nails (they won't do screws, oddly) flush. They got the nails flush, but the French tips were on top of the soles instead of embedded. They claimed the soles would come apart if they cut into the soles more. (They wouldn't if the screws were used.) I took them elsewhere to undo the work they'd done. Disappointed. They're good with everything else. read more

I've been here before to bring some dress shoes to have bottom and taps put on. I got a pair of sneakers from Goat that were new + defects. The photos of the two defects were pictured so I knew if I had a good shoe repair place they could easily repair it. On one of the tongues the logo tag was not even sewn on. Not sewn and came loose but literally not sewn on. These shoes originally were only released in europe so they carry a Hefty resale price. I wear my shoes so I knew eventually they would be worn. I brought it to them and I was greeted with a smile. The young lady at the front desk immediately gave me an extremely fair quote and I picked it up the same day. I'm extremely happy with the professionalism from this place. They repair all types of shoes and I'm pretty sure they can do eI recommend them if you need any work done on your shoes. read more

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Great customer service and friendly staff! They successfully dyed some older pink satin shoes to black. I will likely be able to wear them more often now that they're a neutral color......and still very stunning. read more

Best Foot Forward saved my brand-new Kate Spade bag, and I couldn't be happier: while sitting on a train in Boston, I put it in between the window and my coat, where the bottom half of one side rubbed against whatever filthy strip of rubber is between the seats and the window. Dark spots of something dotted the front of my beautiful new bag, and a hot pink bag with weird brown spots wasn't exactly the look I was going for. Since planes, trains and automobiles seem to have me all over between DC and Boston these days, I looked to Yelp and brought it to BFF, hoping for the best. I disclosed my mistake (in a moment of desperation, I thought I could "help" by cleaning it myself with leather cleaner) so I had already put that on one small area. The nice owner looked at it, gave it some thought, and at first said due to the color of the leather (it is a deep, dark hot pink) he was worried it might not work.... but then the lightbulb went off in his head, he pulled out something from the back, did a little something and then said "yes, I can fix this". His nice daughter gave me a receipt, and I went back yesterday to pick it up. PERFECTION. It looked just as it did when I took it out of the box 6 weeks ago, and I also now have all-over protection on it, since I clearly need it. What was also perfect was that I walked over to pick it up on a beautiful spring day and had the Beloved Goldendoodle with me. I was worried he might not be allowed in the shop, but he came in and was greeted with open arms... and there is a jar of biscuits on the counter. Fantastic leather repair AND dog-friendly. Amazing!!! Thank you Best Foot Forward :) read more

While an otherwise adequate shoe repiar shop, I recently stopped into the store early in the a.m. to an otherwise empty store to just get some metal taps put on a pair of new shoes. (A job that takes 5 minutes!). The sole employee on duty advised that I could stop back tomorrow to pick them up. I said I would like to wait for them if possible, it only takes a couple of minutes.....He advised I could come back in a couple of hours... Seriously????? Over to Buchanan Shoe Repair I went in Crystal City whereby the guy there GLADLY took care of the matter in 5 mintues and for HALF the price!---- Hey Best Foot Forward, time to tell your employees to put THEIR best foot forward. read more