Have used this business twice to repair my boots Everyone is friendly. Fast and thorough repair.read more

Casmera should not be called a shoe repair shop. They should be called 'leather repair.' Over the…read morelast four months I have had three separate leather items repaired, cleaned and re-stiched/seamed. I had a leather jacket and two purses repaired. Bar none, the repairs were the best I have ever had done anywhere! The quality was outstanding! Their attention to detail is not something I see anymore. On all three repairs they found extra items that needed TLC and did them without extra charges. The staff is always friendly too. I would rate them 4 & 1/2 stars on their workmanship if I could. I would give Casmera 5 stars if they were not so in demand and took longer than expected for all the jobs. That is a great problem to have. Also, striving toward better communication with their customers about the repairs would definitely give them five stars. Don't go anywhere else. Go to Casmera. They were out of the way for me, but so worth it!

Very helpful people. Know what they're doing! Terrific service. Great value for the dollar. Thank…read moreyou so much!

I've had two pairs of leather shoes repaired at Sal's now, and would recommend the shop for quick…read moreand honest service. One of the repairs, Sal showed me how he could reglue the sole, but the repair would slowly come unglued over time. I appreciated the honesty and went ahead with the repair, since he estimated it would still be years until the glue failed. This is a real old school shoe repair shop, and I like that you can see the workstation behind the front desk.

Very poor workmanship with shoe repair. I have had shoes repaired before at other shops and have…read morenever seen results so poor. I echo the other review in which my shoes (two pair) came out damaged and cosmetically undesirable to wear due to scuffing. When I asked for the work to be corrected, he got argumentative and said he would only fix it once and if it wasn't right, I would have to deal with it... Very unprofessional behavior and indicative of the workmanship.

If you have any shoes, do NOT take them to this hellhole. This place is absolutely horrible and…read morecompletely unreliable. They destroyed three pairs of my shoes by just stuffing random crap together and calling it done. The heel on my boots had black marks, and instead of cleaning it, they just left it and didn't try to blend or sand it down like idiots. My leopard Gucci shoes' heel was supposed to be replaced, but instead, they wrapped some dumb stuff around it to cover up the fabric coming apart. When I tried to get it fixed somewhere else, they had the audacity to snatch it back and make it worse. This place is a total disaster--unorganized, no proper system, just a bunch of screw-ups doing whatever the hell they want. Do NOT send your shoes there. Worst fucking place ever.

George has been helping us for years. His workmanship is outstanding. He offers practical advice…read more He even turns down work if it is not in the customers best interest. I have had do full resoles and heels too. The shoes look better than new.

I appreciated George's honesty about my repair; to not repair it and invest in a new pair of shoes…read more Thank you!

Excellent work. Couldn't be any nicer. Never oversells and gets the job done quickly and…read morereasonably. The only place I will take my shoes.

I brought a pair of nubuck Oxfords in to have a half soul put on. When I came to pick them up, they…read morehad applied some kind of wax or polish to the new book and they were now shiny. This completely destroys nubuck leather in the shoe I did not ask them to polish the shoes and they do not have an understanding of how to treat different types of leather. I'm now sending them back to the manufacturer, who see if if they can restore them their original state. My wife also brought in a pair of boots to have the heels replaced, and they returned with some kind of wax or polish, which left a sticky finish on the boots. We did not ask them to polish the boots, and it shows a consistent misunderstanding of how to treat different types of leather.

These guys are great (especially Engie)! I've found that most dry cleaners are generally the…read moresame...but it's the little things that make Maple stand out. The small courtesies, the pleasant attitude, their genuine desire to help if you need something unique, the extra effort, etc. For instance...I had a bit of an emergency where I needed some fast sewing done on a costume on a Sunday. After explaining the situation (and despite clearly being very busy) Engie offered to accommodate me the same day! She did a fantastic job, exactly as requested, and even went above and beyond by adding some additional stitching where she thought the costume needed some more strength! Great staff. Great work. Great cleaners. ...highly recommend

BRIDES DO NOT BRING YOUR DRESS HERE FOR PRESSING OR STEAMING! I wouldn't bring anything important…read morehere honestly. They burned my wedding dress, didn't disclose the damage to me, still charged the full amount. Nice surprise the morning of my wedding. HORRIBLE!

Clean organized shop. Cobbler knows what he's doing. I'm very familiar with cobblers having grown…read moreup abroad and used them extensively. He fixed my 75th anniversary Legacy coach bag that I'd thrifted. The shoulder strap broke and I wasn't gonna send it back to coach to be repaired and he fixed it. I will be back.

5 Star service! The staff is polite, friendly and professional. The quality and craftsmanship is…read moretop tier. Please continue to support small businesses.

Great repair shop, good shoe selection, and friendly service! Local business with "in town"…read morelocation. Repeat customer!

Ryan is great. Very knowledgeable and helpful. He crafted sole savers on two pairs of Tecovas…read morecowboy boots, extending the life of the leather soles of the boots by years. Price was very reasonable. Highly recommend!

Evidently something happened, it's now a Hookah Lounge. My review is short, so.................read more

I've had several bags and several pairs of shoes repaired/stretched here. The technical work of the…read morerepair is done really well. It's always ready on time when the shopkeeper says it will be. The customer service is not what I'd call "warm", but it's very efficient and professional. I'd recommend for shoe and luggage repair if you're located anywhere near Alexandria's West End.