Clean organized shop. Cobbler knows what he's doing. I'm very familiar with cobblers having grown up abroad and used them extensively. He fixed my 75th anniversary Legacy coach bag that I'd thrifted. The shoulder strap broke and I wasn't gonna send it back to coach to be repaired and he fixed it. I will be back. read more

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5 Star service! The staff is polite, friendly and professional. The quality and craftsmanship is top tier. Please continue to support small businesses. read more

Went to replace a heel cap on my suede boots. Took my shoes on a Friday and they were done the following Monday. Great work, boots look great, and feel like new. read more

I read the reviews and decided to take three pairs of heels and new women's leather boots to get calf stretched. At least the guy at the store was honest and said he didn't think he could do two of my three heels. But wanted to leave a review to note that this location doesn't have the machine to stretch the boot calf - have to send to another store and pick up is twice a week. read more

We brought in a purse that had nail polish remover in the fabric inside. Nothing we did got the smell out. We brought it to Mildred and she did a GREAT job getting it out of the fabric. read more

Charged me $25 a pair to replace heel tips and shine. Hours say 10-8 M-S, drive 20 minutes to pick up my shoes on Saturday at 2:30pm & they're closed. Locked up, lights off. I can't read more

I took three pairs of shoes to this business a couple weeks ago one of them very expensive suede sneakers that had stains that were very visible. The other two were expensive dress shoes. It took them a couple days and I got them back in my sweet shoes. Amazingly don't have any sign of the stains that were on there before and the other shoes are in tiptop shape. My wife was especially impressed with the sneakers. Also, the price was entirely reasonable. I don't all the time leave good reviews but sometimes I feel like I have to! Great job ! read more

I've been to this location a couple of times. It's not convenient to me, but they do good service and I like that the work is performed on site. I prefer to not go to a dry cleaner that sends shoes out for repair. I took a tote bag where the zipper had broken off, and a pair of boots where the heel of one shoe was coming off. I appreciated that the cobbler provided the reason why he was charging what he charged. For example, I still had the zipper even though it was not attached, so that reduced what he would normally charge. And for the boots, I always take both shoes because repairs may need to be done on both, and that was the case with my shoes. All in all, prices were fair, the cobbler was professional and pleasant, and the work was good. read more

Did a great job fixing a couple of pairs of shoes for me at a very affordable price. Friendly service.

Great quality, value and very polite. I traveled from Washington DC to this shop that happened to be open on Sunday. The V logo flap on my Versace Medusa-Plague Loafers detached on the left shoe which was very annoying. I just bought them. Anyway I tried gluing it back together with leather craft cement but it didn't work ... it really needed to be stitched back together. He repaired the shoe and gave it a good clean and polish. The turn around was relatively quick. An immigrant business that makes America great! I highly recommend this shop. read more

Cobbler's Bench Shoe Repair - Versace Medusa Plague Loafer repair - Shoe Repair Near Me - Springfield, Virginia

My boots are over 25 years old, but high quality Italian leather. The zippers were broken and the soles and heals were totally worn out with holes. Cobblers made them look like brand new and rushed to get them done for me in 1 day. Great service and top quality work! read more

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The folks at Cobblers Bech did an excellent job repairing and reconditioning an older leather jacket, as well as older pair of leather boots. They were friendly and upfront. I highly recommend them! read more

I saw the bad reviews in Google and went anyway. That's my fault. 1. They will NOT finish your repairs by whatever day or time they give you. Expect to go back. 2. Payment is required upfront, in case you are unsatisfied with their work My issue: I paid for them to repair the entire stem of my pumps and they only replaced the heel tips and charged $15. Then the guy told me that he couldn't replace the rest of the heels torn material because the shoe and it's material were so cheap. He then suggested that I shouldn't have gotten them repaired at all and should have just bought new shoes in the first place. He wasn't upfront about what he could or couldn't do. Then was rude and unremorseful. A waste of money. Go elsewhere if you can. read more

"We don't repair shoes" said the man behind the counter. "Uummmmm...what?" Said the customer. This is true. I took three pairs of shoes in for some minor repairs and told to return in 5 days. My shoes were in the same bag I dropped them off. The man had no idea why he had my shoes and finally told me "we don't repair shoes." read more

I took in a Backpack style Camera case for my telephoto lens that blew a zipper. They very quickly were able to repair the zipper for a nominal charge so it should be good to go for another 10 years or so. I would not hesitate to use them again. read more

All of the negative reviews are accurate. The work wasn't done forcing me to retrieve my bag and look for another piece to get it repaired. On 14 October, I had to wait more than 20 minutes just to to drop off my suitcase...the clerk was working on a project for another customer. It only needed its zipper pull replaced. The clerk seemed so overwhelmed or distracted that I had to fill out the bag-check tag....he would have been happy to let me leave without one. I needed the bag by Oct 25th. I made sure I noted it on the tag receipt. I called every day but no one answered the phone. Hoping against all hope, I returned to the store on 28 October. The same clerk was working and, surprisingly, I saw him answer the phone....though he admitted to the caller that he didn't know the answer to the question. Not only was the work not completed, it was not even started. I had to dig through a pile of bags to find it.....there was obviously no system to ensure projects are completed in an orderly manner. The clerk said, "They didn't do the job," and suggested I just leave it and come back in a couple of days. Really?!?!? I recommend you use a different shop, plan to return several times to check on your project, or plan to stay in the shop while the work gets completed...like the customer I met the day I dropped off my bag. Bottom line- I retrieved my bag and will look for another shop. read more

I took my Frye Boots there because the rubber heel was wearing down Santiago Ramos at the Springfield, Va location he did an awesome job. He had them ready a day early than I requested. I asked and he delivered. My boots look brand new. He also weather proofed them. These boots are made for walking!! read more

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Took two pairs of shoes here that were in horrible condition, the soles were worn all the way down and the leather was worn and cracked in multiple spots. Shoes were ready to pick up as agreed about a week later and they look GREAT! read more

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I bring my Birkenstocks here every 18-24 months to get resoled. I've also have him work on a pair of my dress shoes that had a small gouge in the right toe area. Bottom line: this place knows what they're doing and they do it at the best price. I've never had a complaint and will continue to patron this establishment. read more

Great quality, honest & friendly services, you're getting what you pay here. Definitely coming back!

For anything other than a polish or quick fix, don't bother using this cobbler. The Manager, Santiago, is unreliable and doesn't keep his own business hours. If you drop off your shoes and there's an issue, he won't call you to update you. You'll just struggle to figure out when he will actually be open, then find he didn't complete the work because of some excuse. He told me his machine was broken when I finally managed to catch him in the shop. He is nice enough and cordial, but his unreliability makes this shop a poor business to patron. read more

I am satisfied with the craftsmanship of my shoe care. Santiago is courteous and professional as well. I have to drive quite a distance to get there since my regular cobbler closed last year. read more

Looks closed. Nobody answers the phone- shop is there but nobody inside. Not worth the risk if not in business

Trabajo de reparación rápido y la calidad es excelente. ¡Gracias por hacer un gran trabajo!

I went to a different repair shop, and they wanted twice the price to repair Italian flats using the wrong heels. Mr. Ramos did a fabulous job, using the correct heels, and I was able to pick the shoes up one hour later. He also takes credit cards and some cobblers do not. I highly recommend. read more

They're straight up liars. I dropped off shoes for repair on a Tuesday and was promised they'd be ready a week later. I returned a week later (Tuesday afternoon) and my shoes were sitting in same "drop-off" area, untouched. Their excuse was they were really busy. I told them I needed shoes for Saturday event and was promised they would be ready before Saturday. I returned on Saturday (11 days after initial drop-off) and, again, the shoes were still sitting in the same place, untouched. What a terrible business. Lied to me twice with no excuse, no repair, and not even a phone call. I do not recommend. read more

Sénior Santiago is THE BEST! How often do you need a Cobbler? I expect most folks, not so much. However, when you DO need the services of a professional cobbler, you need it NOW! Not only NOW but RIGHT! Look no further than Cobbler's Bench Shoe Repair for the NOW, and RIGHT and Professionalism that transcends price (within reason of course!). I have been lucky enough to avail myself of Sénior Santiago's services for a number of years - most recently, today. Each and every encounter has been a pleasure to experience the best courtesy, professionalism, advise specifically directed to my needs at the time, price and quality of repair only available at Cobbler's bench, in my honest opinion. My footwear tends towards high end leather goods - especially cowboy boots. I invest a lot of money in top quality footwear so when I need service on my boots and shoes, I want someone who respects my time, investment and service requirements. Did I say I'm impressed with Sénior Santiago and his establishment? I hope so, for YOUR sake! read more

Excellent shoe repairs. The owner called to apologize that a machine broke down. That delayed my repair but he called me back when they were ready. read more

Find a shoe expert that actually cares for shoes and customer service. Dropped off on the 5th for pick up on the 12th. Received a phone call on the 12th asking for a few more days, new pick up date of the 14th- sure no problem. Go to pick up on the 14th- they're not ready. Would have appreciated a phone call. Guy said he will call me when they are ready. I called the next day saying I can't wait for a phone call, I need to know when they'll be ready. He said one more week, I said ok, I'll pick them up on the 21st. On the 21st, received a phone call that shoes won't be ready until tomorrow- the 22nd... what else can I do but wait. Come by the 22nd- handed in my shoe ticket with my receipts that were stapled to the ticket- guy brought out my shoes and said to look them over. I had the heel wrap replaced. The wrap looked great- as I was looking at it I noticed something flaking from the inside of the shoe. I look inside of my shoes- holy mother of shoes- the insides were flaking off like a pie crust. I don't understand what happened as I didn't drop them off that way. Vincent told me they don't touch the inside of the shoe- and he doesn't know if I dropped them off that way. Vincent is suppose to be a shoe expert- you're telling me if I dropped off a pair of shoes- that he looked at, his eyes wouldn't have picked up the insides were flaking and falling apart? He continues to tell me it's not his doing- what else can I do but tell him that I hope the shop is proud of themselves. I walk out the store to return 1 minute later to ask for my receipt back- guess what? He proceeds to tell me he can't find it, but I should see the charge on my statement. What a way to offer customer service. This was the first time I had shoes repaired like this and I'll never do it again.. I'll just buy new shoes. The repair was $65- why would I repair the heels of a set of shoes if the insides were flaking off just by holding the shoe upside down. But the shoe expert said when I dropped them off he didn't inspect the inside - that are open by the way. You can see by the pics below- how would a professional cobbler miss that? I've never been so disappointed. The $65 isn't anything to me- but the shoes aren't wearable and I was treated like poop. read more

Cobbler's Bench Shoe Repair - Damaged interior - Shoe Repair Near Me - Springfield, Virginia

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We have used the Cobbler's Bench over the years for our shoe repair. They do a great job. All of our general repairs, heel repairs and heel replacements are top notch! I highly recommend them. They are professional and easy to work with. read more

So, I have been debating to drop off my favorite pair of black Jimmy Choo boots since I paid a lot for it and wasn't too sure about the shoe repair shop. I was going to take it back to the Notdstrom and have them do the replacing but I must say Cobbler's Bench did an awesome job. I am very pleased and hopefully the boots will last me another year or so because the one I saw online was a lot more in price. If you have shoes that needs repair and live in the area, have Cobbler's repair it for you. You will be very satisfied. read more

We have brought many things to the Cobbler's Bench. A big shout out to Santiago Ramos for repairing our luggage wheels, handbags, and lots of shoes! He always does a great job! read more

AMAZING. Hands-down, the best shoe repair/cobbler shop I have ever used. I've used the services of at least 15 shoe repair shops throughout Virginia, North Carolina, California, and Tokyo. The people here are artists. They not only did a good job with simple sole replacement and shines, but also with a more complex problem in which they had to open up seams and replace leather reinforcements within the shoes to fix a squeak. I trusted them to work on my White's boots, White's custom oxfords, and Aldens. Polite, very friendly, and on time. Thank you guys! read more

I brought in a pair of shoes that needed a new rubber sole. The gentleman gave me a choice of 2 colors to choose from. The price seemed quite high to me. I asked him fora price about 20% lower, and he agreed. I picked up my shoes yesterday & am very pleased. A pair of favorite shoes just had their life extended! read more

Did a great job with my husband's shoes. Considered even the difference between colors of the sole and the edge of the sole. Polite, professional, and fast. Highly recommend. read more

I recently needed to get a leather wrist band repaired. The quality of the service significantly improved the quality of my wrist band. My wrist band looks brand new. Normally, the shop repairs shoes but the gentleman at the counter took on the challenge and knocked it out of the park. Keep up the great work!! read more

Great service. I went in with some gray looking shoes and came out 14 minutes later with a like new black shinny shoes. This was only $10. Lovely find right near the mall. Easy to get to and plenty of parking. read more

Thrilled to have found this place! My favorite pair of boots popped a seam so I brought them in. Spend $7 to save $100? Yes, please! It was quick and very professional. Note that this is a pretty simple fix. _____ Brought some bags in: they repaired a broken handle on one and a torn lining in another. Great job! $25 for the total repair, WAY better than the cost of 2 new bags! read more

I'm usually pleased with the service I receive here... But today was horrible. I needed to get a purse cleaned, so I dropped it off on Monday. I was told by Thursday that it would be ready... When I walked in on noon Thursday, I was told that he would need a little more time. Which isn't a huge deal, I can understand that he's busy... But what pisses me off is that when I came today (Friday) the store wasn't even open... I've was told that it would be ready by 10am. It wasn't. The store is closed. Their hours clearly state that the store opens at 10 on Fridays... So I'm going to have to inconvenience myself again to come back to pick up my bag... I doubt I'll ever use them again for anything. read more

This place was friendly, fast, and professional. A favorite pair of dancing shoes needed the heels replaced and the guy inspected the entire shoe and indicated they could also reinforce the front tip of the sole where it was clearly worn down. I agreed and was glad to have the suggestion to make them last longer. I often get the heel stuck in holes or cracks in the sidewalk and it scrapes the heel sides. They made them looks like new again by removing the scuffs and disguised the damage with a minor paint job over them. The front tip reinforcement came out beautifully ($12 added cost). The heel tips replacement was a bit on the expensive side at $20 but they did such an excellent job that it was worth it, plus they did it all in the same day. Store is clean and organized, and the person(s) at the counter are the same ones doing the work so they know what are talking about and don't over- or underestimate any job. Only thing I found odd was that they asked for payment upfront, but they guarantee their work and make sure that you are satisfied or they'll make it right. read more

Cobbler's Bench Shoe Repair - Store front at new location, right next to Firestone auto shop - Shoe Repair Near Me - Springfield, Virginia