I have been a dsw customer for years! That being said, I have seen the decline in quality. I used…read moreto be able to purchase leather and top quality shoes for a decent price. I purchased designer products as well. Now, well there is so much plastic and 2nd quality items I can no longer buy online. I have to go into the store check the items quality, stitching, materials and try on several pairs if it will fit since sizes do not mean the sizing anymore. Such variations is a bit frustrating. Especially since prices are not great discounts anymore. Sometimes running to Tory Burch outlet is a better deal than the plastic knock offs K&k in dsw. But for a fix I can grab a berk or a cork Jessica in a pinch. Love ya, just wishing for the old days or getting 5-10 shoes delivered & they all fit

I went in to return an expensive package of Adidas socks that were not comfortable and did not fit…read morebased on the size chart. The package was opened as I had tried one on, but I never wore them. They told me I could not return them as the package had been opened, so after I left I checked their policy online, and you can in fact return open packages of socks, as long as they do not show signs of wear and you have the original opened packaging. So I went right back in and returned them.

Overall, it is a nice store. Very well organized and well stocked. Almost too well stocked on some…read moreareas. Second floor has the baby and home goods. I couldn't shuffle through the kids clothes because it was PACKED!!! I couldn't even move hangers to look at things. Then the home goods section had cute items at a reasonable price. I couldn't find any dress in the store. I went to the section where ceiling sign said "dress" but all I saw was tables and boxes.

The store manager tiffany was very rude and put all the items i had placed in my car away as well…read moreas the cart when i was in the same isle as my cart i looked to the left to shop a little and my cart was gone when i looked back when i found the first worker i had asked tiffany if she had seen my cart she told me "if u leave it unattended we put it away" when i asked her where my items went she told me "back on the floor u have to go find them" then told me "it's policy and it looked unattended" in a condescending tone! I can't imagine how she is the manager i feel so bad for her employees! I also watched her talk to a worker named nori in a very disrespectful manner in the fitting room

I LOVE LOVE this shoe boutique. They carry great quality shoes such as Dansko and Naot!! Staff is…read morehelpful and friendly!!

Kellie provided exceptional service finding me a comfortable walking shoe and accessorized this…read morewith some seamless socks to keep my feet nice and comfortable when I'm on my feet for long periods or walking. Her pleasant personality made shopping for clothes (which I normally hate) a very pleasant experience. Thanks, Kellie!

Although they rarely have my size (11) and preferred brand and style (Hoka Gaviota), they are quick…read moreto special order, arrive and because I am a preferred member (for over a decade) I receive a generous discount (15% - a great value). I have a 30 day pro promise on my shoes where I can test run my shoes if needed. Additionally, I can share my savings with my family members. It is very easy to support this small business every year because of the health benefits, cost savings, and because everyone I have ever worked with at this store, (including but not limited to the owner Ian, Brenden, Parker, Mary, and Josh) are so helpful, kind, and knowledgeable (another great value). I have had many doctors/surgeons tell me that whomever put me in those shoes knew what they were doing. Although no longer a runner, and with a few added pounds outside my comfort level, they never make me feel less than or that I could not; always encouraging to be around them. Through the years I have purchased just about anything and everything they have sold either for myself or my family members.

Great selection of books-- hard backs $1.99 and paperback $.99. Otherwise the standard thrift store…read morefair.

We enjoyed our time browsing the vintage and antique items. Purchased an old board game and have…read moreplayed it numerous times. My friend got a deal on a great pair of sunglasses! Reasonable prices and friendly staff.

I like this store, there are signs for the additional discounts…read more I realize the people that take the donations are volunteers- they work for free! I will never leave a bad review for someone working for free.

One of my favorite thrift stores! I've never tried donating, though I regularly peruse here. They…read moredo colored tag sales to keep the inventory fresh. Not much by way of furniture, focusing more on smaller items to maximize use of floorspace, with a bountiful selection of homegoods, clothing, and household textiles. Some of my favorite finds here: cords for musical sound equipment, leather belts & purses, wood wall and metal hanging shelving and organizers, large framed art and frames, craft supplies, curtain rods, officewear, office goods, and children's clothing. You'd not find much here by way of jewelry, though the glass (checkout) counter and locked glass cases are worth a look for cool vintage and antique pieces. Seasonal and personalized items are kept to a minimum, and it seems there is a standard for only very good or higher condition items. I'd be surprised to find things here stained, in need of repair, or missing pieces. This may be a pro or con to you and I could see it being frustrating when donating things with more useful life ahead or when looking for a bargain to diy with. This isn't the place to "fill a bag" of t-shirts to play with, but a great option for back to school shopping, interview clothes, outerwear, and decor. Oh, and cd's in the back right corner on the cheap!

I wanted to share feedback from my recent visit to your store on Saturday, October 25, at…read moreapproximately 5:35 p.m. I typically use this location to return Amazon packages and have always gone to the designated area in the back of the store. During this visit, however, I was directed to the front instead. When I arrived at the front, the signage pointed toward Customer Service, so I waited there for a short while. I noticed several employees performing various tasks, including two at the registers. After waiting, I asked one of the cashiers for clarification. A female associate informed me that all Amazon returns now go through the main line. I mentioned that the signage was somewhat misleading, as it still indicated Customer Service, but her response was curt--she suggested I "take it up with Corporate" and explained they had several call-outs that day. While I understand staffing challenges can occur, I was taken aback by the tone and lack of professionalism in the response. I wanted to bring this to your attention so the situation could be reviewed, as it may reflect an opportunity for better communication and customer service training. Thank you for your attention to this matter. Sincerely, [Your Name]

So this review is for the company itself. When they first…read moreopened we were at the opening in Vacaville California. The clothes were quality and fashion spot on. Especially for the Vera Wang collection. Through the years as with many, many companies, quality ran through the gauntlet. It is no more! Plastic shoes, thin, scratchy materials. Sometimes if I go I can find a quality item, but I have to hunt and dig, like my big heavy Madden Girl coat for winter. I love it. The big stopper for me was getting a phone call yesterday from a thick, thick accent from I believe the Philippines. The man was asking for me and insisted to speak to me, which I had told him several times it was me and asked what this was about. Then he gives me information that I had to think and decipher that I had a balance on my card. yes, I know. I was on vacation out of the country for 10 days. Payment due in 8th. I have never, ever received a call from Kohl's! EVER! I do always pay in full within a week or 2. Nope this time I was late. I told him I thought it was a scam and he started to say You want to pay now? I say No. He raises his voice and insists several times, You pay bill! With that I hung up thinking, yes it was a scam. I git on the website & found yes I was late by 5 days! 5 days!!!! His amount was correct. So now, I paid and canceled my account! Kohl's you outsourced your company and the standards I used to purchase a whole lot of products through the years! Good bye- Good riddance!! There are still quality stores with quality clothes that the staff still cares and attends to the clientele. You may not care now but enough people will. Many stores have gone belly up, and you are at risk having others in other countries have our private information access and to have them make aggressive threatening phone calls to great clients, well sucks for you CEO!

While prices seem to have gone up everywhere, This place rocks ! The women who work there are the…read morebest around. A great place to look for treasures for birthday and some unique Items always I have found . One of my favorites above all the thrift stores.

I appreciate the reason for both thrift store and food bank, but director Sharon is very rude and…read moreprices items too high. some items sit on shelves for a long time which stops that money from going to food bank items to people who have a great need. Manager In food bank is great but her hands are tied by Sharon. Tom the CEO is great but he needs to appoint a new director.

Huge Ross. And things are laid out pretty well. Of courses sizes are all mixed up, but thats…read moresometimes the customers. There was an alarm going off and not sure why no one was turning it off. The only reason I put 4 instead of 5, the lady working the fitting room. Not friendly at all and not sure if she even spoke English. I had a lot of stuff. She said only 6 items. I ended up walking to a mirror in an aisle and trying them on over my clothes. No one said anything. She just was not pleasant.

It works. Am glad to have white socks again. This store is fairly organized. Also I like that it's…read morenot super busy. You do save money here, but unlike their other locations, they have more than one cashier. That can be a deciding factor. Good employees here. Selection could be better. Stores like this, tend to be limited for tall guys. I was disappointed not to find athletic pants. Sure there were a couple, but none liked at all. If in the area again, will see if this is improved. Parking is a breeze. They do have some deals in shoes