Brenden, the store manager was super nice and knowledgeable. He helped me pick out shoes that supported a high arch that worked on trails and paths. We had to order the color I wanted and when the Hoka's were delivered they were slightly damaged. Brenden helped with an immediate reorder. Highly recommend shopping there.... Bonus is .. it's local. read more

We visited the running store after we were recommended by a trainer. Mary was outstanding. She greeted us and informed us about the process from start to finish. i highly recommend to anyone needing a great quality running shoe and/or insert. We will definitely return for our next pair of shoes! read more

I just went to the running store for our annual shoe shopping trip. My husband, son and I all got a fresh set of OnClouds. Ryder was the team member that assisted us this visit and he was amazing! He was so patient when I kept asking to test out different shoes. He laughed at our lame jokes and provided quality service when it came to listening to what we were looking for! Thanks again Ryder and The Running Store for another wonderful experience! read more

Stopped in to look for some new sneakers. I wanted to continue with the line of New Balance sneakers that I've been wearing - as they offer them in 2E sizes (double wide). I had forgotten if I was wearing an 11.5 or some something else. The associate was able to quickly check my purchase history and verify my shoe size - which was cool! I bought a new pair of New Balance Fresh Foam X 860 v14 sneakers in black. They fit and feel great! Service was good! Paid with Apple Pay! #TheRunningStore read more

The Running Store - Sports Wear Near Me - Gainesville, Virginia

When into TRS this Sunday morning shortly after opening store was busy as always but still excellent service and attention to all customers. Parker helped me with the large selection of Hoka they have in stock and multiple color options. The value being a member of the loyalty program well worth if you don't shop often at TRS. Highly reccomm read more

The Running Store - Clifton 10 - Sports Wear Near Me - Gainesville, Virginia

Ryder greeted me at the door with a smile and ready to help. He had the knowledge and patience needed to find everything I was looking for and more. What a great experience and will definitely be back! read more

Great service and selection of shoes! Parker was super helpful and I was able to get new shoes and inserts quickly. The shoes are worth it and my foot aches are gone! I would definitely recommend the Running Store! read more

We are frequent customers at this store, and every time we visit, whether we buy anything or not, we receive excellent service. You can feel confident because they are knowledgeable from their own experience, and that's why it's the place to go if you need advice to find the right shoes for your specific needs. Brenden and Dennis have been particularly helpful and kind to us. We highly recommend this store. read more

I came into The Running Store dealing with horrible back, hip, and foot pain. I believe it was the owner who first helped me, and he took the time to walk me through several options, encouraging me to give them a 30-day try. I have to say--it worked! The pain in my hips, back, and feet completely disappeared. More recently, I went back since my favorite shoes had been discontinued, and Parker helped me find a new pair that has been just as good. What I love most is that they never try to push the most expensive option--they really take the time to get to know your feet and find what works best for you. I've sent several friends here because I'm a true believer. This store has made such a difference for me, and I can't recommend them enough! read more

Kellie helped me find my first pair of running shoes. The entire process was tailored to find my right shoe and insole, and was as smooth as it felt putting on the shoes I bought from here. Thank you so much Kellie! read more

My daughter is in Hawaii and needs a new pair of inserts for a marathon. Brady and Brenden were able to look up her purchase from a few years ago and match the inserts exactly. Additionally I needed a new pair of shoes for walking and cross fit and they hooked me up with a sweet pair of New Balance. Finally I bought the yearly plan for $30 and saved $31 on my purchase from my 15% discount. read more

The Running Store - Shoe and inserts - Sports Wear Near Me - Gainesville, Virginia

Kellie was the sales associate that helped us. Both my husband and I were getting new walking shoes. She was extremely helpful and very knowledgeable of the various shoes. She also told us about the apparel sale and we were able to take advantage of that. Our experience was great and it was Kellie that made it happen! Thanks so much, Kellie! Steve and Sharon read more

Parker was quick to attend to my new running shoe needs. Got just what I wanted with just the right amount of attention! read more

My son was trying out for Gainesville middle track. We went to the running store and were immediately greeted by Parker. He introduced us to what would options would be a good fit for my son. He interacted with him asking questions about track and who his coach would potential be while bringing out multiple options as the first wasn't a good fit. Super friendly and an overall outstanding experience. Will always support the running store when there is a need. Thank you! read more

Scanning and trying on different shoes worked very well. Ryan has been very helpful and courteous.

My Gaviota 5's were wearing out so I went in for a new pair. Hoka had discontinued them, but had not yet released the updated Gaviota 6. They couldn't even be ordered until December 25 (!!??!!), but Brenden got all my info and said he'd get the order in on that day. Lo and behold, he called before New Years to let me know they were in. Kellie helped me when I picked them up a few days later and was great! When I told her I also needed inserts, she went to get them, and Brenden actually met her halfway with the inserts in hand, saying he had seen me walk in and got them out in advance. Great customer service all around! read more

2nd visit at The Running Store! Recommended this place to my partner as he was experiencing some pretty bad back/feet pain from his current work shoes. Tor helped us out and was SUPER helpful and patient. My partner was happy with his purchase. Thank you Tor!! read more

My 9 y/o daughter and I were in need of sneakers and Parker helped us. He was so patient, giving his advice and never made us feel rushed (or annoying) when we asked to try on numerous brands and sizes. He also was wonderful as we both struggled to decide on which color to select once we decided on a shoe. We always have a great experience at TRS and Parker was great to work with! read more

Buyers beware !!! Take it from me , it's already bad enough they offer no refunds .. store credit or exchange only. Then to pass on their loss to you unaware !! A hard lesson to learn, and it's really unfair that they didn't tell me upfront, that one of pairs of tennis was a final sale !! If an item is final sale, it should be made very clear before you buy it--especially when the salesperson is the one recommending the product. I can almost guarantee, my purchase was a previous return exchange .. that's the reason for the final sale !!! It almost feels like they intentionally left that out so you want question it. HOKA,$145 regular to sale price of $115 Food for thought..sometimes being too friendly in a store can work against you because you assume the salesperson has your best interest at heart. At the very least, they should a final sale item before completing the sale. It's really frustrating when the salesperson gives you completely different information than what was actually on the receipt. They should tell you upfront if a shoe is a final sale, especially if it is coming from the back and not marked. It's one thing if you overlooked a sign or something, but if they didn't tell you, that's on them and should eat the coast and honor the exchange or store credit policy . Please let me know if you recently returned these shoes!! read more

The Running Store - My shoes that I was unable to return or exchange due to their final sale that I did not know that I purchase !!! - Sports Wear Near Me - Gainesville, Virginia

See all

Nothing like getting greeted by an employee who has assisted me in the past. Parker remembered me from my previous visits, and as always, received the best customer service. I also like stopping by to check on new merchandise, specifically on my birthday month due to its perks to its pro-members. Besides the 15% off, I also received my gift towards a purchase of my new Oofos recovery shoes. Always a great experience:) read more

The Running Store - My new Oofos recovery shoes. - Sports Wear Near Me - Gainesville, Virginia

I stopped by The Running Store (TRS) recently to simply pick up a pair of insoles that my physician (podiatrist) requested I wear to help heal a broken foot. I walked into the store expecting that I'd run to the back, pick up the insoles and then just pay at the cashier desk. Nope! One of their attentive associates, Dennis, stopped to ask if I needed any guidance purchasing the insoles. I indeed appreciated the help identifying which version I would need. Dennis was both professional and personable! He simply made my purchase enjoyable! read more

The Running Store - Power step Insole - Sports Wear Near Me - Gainesville, Virginia

Good selection of running shoes and Adrienne was so friendly and helpful! Would come again!

My husband introduced me to this store a year ago and I just returned today to replace my Brooks I have loved for the past year. Parker was welcoming and helpful in getting out several color options in the style I hoped to get and researching additional colors the store could order for me. He also kindly managed the combo of gift card balance/discount/coupon I asked to use. I'm still happy with the insoles I purchased one year ago and always love perusing TRS's clearance rack! read more

Absolutely am a repeat customer. As soon as I come in someone is asking how they can help me. They have never rushed me to help find a proper fitting shoe. 2 yrs ago I ran the army 10-miler and went to DSW to buy running shoes. Biggest mistake of my life! Thought I broke my feet in that race. 2 weeks late I was in the shop. They helped me find the perfect fitting shoe. I decided to try my hand at trail running now and Kellie really took the time to help me zero in on a pair. I was in there for almost 2 hours. Almost felt like Cinderella trying to find the perfect shoe and never once felt rushed. Her experience was greatly appreciated. I have never felt that I was oversold on gear here. I have now bought 4 pairs of shoes from them and I'm going to keep coming back. read more

I was looking for new walking shoes and was experiencing pain and soreness after daily walks. Parker was awesome with suggestions and provided multiple options for new shoes as well as inserts. I ended up with new shoes and inserts for my current pair that addressed the issue. Great service and selection! read more

Always get my running gear at The Running Store. All the employees are top notch. Parker helped me with my most recent purchase - On Clouds. I told him that my current On Clouds have worked great for me, so he said let's stick with that model. Can't wait to run in them today Always a pleasure to get all my running gear from the experts at The Running Store. read more

I have a lot of Kudos to give to The Running store. I have recently been to this location three different times, since I've been suffering from some bad blisters in my arch. Running has been my newest hobby and I signed up for a half marathon, so it was really important to me to tackle this blister issue, since it's been ruining my running experience. First time coming in I worked with Jake who had me fitted for an insole. We did a foot scan and it helped me understand what might be causing blisters. They had a great selection of insoles for my arch type and they instantly had me feeling more supported! I also ended up getting fitted for new shoes. I tried another pair of Hokas (originally wore bondi 8s), the Skyflows for 6 days and found that they were unfortunately still causing blisters. During this try on process, Jake took his time, listened to my concerns, offered advice and not once did I feel like we were rushing the process. I tried up to 5 options and got a good time walking in each. After the second pair gave me blisters, Parker helped me get fitted for the pair I liked second best and helped me order a fun color way to arrive in a little over a week. He also took his time, listened to my concerns, and brainstormed with me why this might keep happening made me feel like he was in my corner. For the price of running shoes, it was really important to me to not waste $170 on shoes that were going to continue to cause me painful blisters. I'm appreciative for their help in helping me find the right shoes so I can really start training. I definitely won't go anywhere else for my running needs! read more

​My mother and I walked into the store at 6:45 PM looking for insoles. Parker was incredible! He sat my mother down, helped her take off and put on her shoes, and gave us two choices of insoles. She is still recovering from back surgery. We are grateful for the customer service and expertise. Thank you, Parker, for your help. We will definitely be back. read more

Great store, wide selection of shoes and accessories. And the staff is extremely helpful and friendly. Dennis was a big help to me and guided me to the exact race accessory that I needed. Looking forward to shopping there again soon! read more

First let me say when I walked through the door of a store named "The Running Store" I could barely walk! I had purchased expensive shoes from another retailer and my feet were much much worse because they recommended the wrong shoes for my problem. I had no idea that's what made it so unbearable. My podiatrist recommended the Running Store and a specific HOKA brand shoe with inserts. So I hobbled in there intimidated thinking only runners would be in there. Nope. My salesperson Sam was patient, knowledgeable and helped me get exactly what my doctor ordered. I would say within a couple of months my pain was greater than 50% better! I could walk without planning my trips around short walks. Now one year later I'm back buying more of the same shoes because I've worn these every day and want more. Oh, join their "club". Yes, I hate paying for a discount club but it paid for itself in one visit. read more

The Running Store - Labrador approved HOKA shoes are important because there's lots of walking! - Sports Wear Near Me - Gainesville, Virginia

Brought my 92 yr old mom in for a fitting for a good walking shoe. Parker was patient and listened to our needs. Explained why the shoes he selected to try would be advantageous for her pronation and made sure to order the color she wanted when the decision was made. Personal, professional and affordable. Home run! We'll be back! Thanks Running Store! read more

Alonzo Randall helped me in the store and was very pleasant helpful. He kept getting sneakers I wanted, different colors and different sizes. Thank you for your help. read more

I went to TRS because I'm training for my first 5K in over ten years and I needed new running shoes. Brady listened attentively to my needs, assessed my walk visually, and used the foot scanner. He brought out about 5 pairs for me to try. The selection was great and they even had my size! I decided on the New Balance 1080s and a pair of Currex insoles. I tried them out on my treadmill this afternoon and the fit and comfort were perfect. I've been a customer at TRS before and always come back for their excellent service and selection. I highly recommend this store and Brady! read more

Adrienne was impressive. Very knowledgeable, she listened to my needs, then brought our 3 shoes, two of which were what I wanted. She is an asset to the company. You can't go wrong if you follow her suggestions. read more

Dennis was very helpful when trying to find my daughter's first pair of quality running shoes. He answered all of our questions and gave great advice when selecting the perfect shoe. We went with the Hoka Clifton 10. Very pleased! read more

Kellie H. was very knowledgeable and courteous. She answered all of my questions with and truly made it a 5 star experience.

Kellie was so super helpful, she brought out multiple options and let us use the treadmill to test out different shoes. The store had plenty of different styles to choose from and they even did a for scan to see what type of shoe would be best! read more

Everyone in the store is always extremely helpful and knowledgeable. They maintain an incredible selection of great shoes and apparel. It is the only place that I trust to buy running shoes and apparel. Kaley was amazing!! She walked me through several selections based on my workouts and the consideration that I have a Morton's Neuroma. read more

The Running Store - Sports Wear Near Me - Gainesville, Virginia

Quick and friendly service by Parker. I'm an Altra fan and were recommended by my PT. they are good on my feet and They help me stay balanced. read more

My family shops at the Running Store in the Gateway Mall in Gainesville, VA. The store has a wonderful ambiance with a friendly and knowledgeable sales team headed by the manager, Parker. Parker has helped my son choose the best styles in the HOKA men's collection. Today, my husband had Parker help him find the right HOLA sneakers. He knew exactly what sneakers would be suited for my husband, My family and I are pleased to shop in this local store. We recommend others to shop there also. -Carol V. read more