Cancel

    Open app

    Search

    REI

    3.8 (154 reviews)
    Closed 10:00 am - 8:00 pm

    REI Photos

    You might also consider

    Recommended Reviews - REI

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    Rai R.

    Had not visited REI in so many years as its located a distance from Ashburn but it is a must visit store for any travel. Heading to Europe and different climates my wife and I visited and bought several items and joined REI. They are very helpful and returning/exchanging is made so easy. High recommendation.

    Mike R.

    Am not pleased they got rid of the lifetime warranty. They were a rare business to do that. To be fair probably quite a few people took advantage of that. I like REI, but I don't love it. The reasons are simple, and that's my competence with anything outdoors, and simply put they are often too expensive. To newish or amateur outdoor folks, you won't find a more knowledgeable staff anywhere! Their employees are A plus in every regard, and their customer service is exemplary. This is certainly a nice location, and they do have some neat toys. Their dehydrated MRE meals are quite decent. What do I usually buy from them? Those and polarized sunglasses. Yes polarized sunglasses cost more, but they do help with glare when driving or skiing. Here they have a good selection, and for less than the Oakleys that finally met their demise. Every time I've found a good pair, as I can do destruction on outdoor gear like none other. Their tents can be a pain to set up, but they are made of impeccable quality. As for bikes and most camping equipment, you can get the same for less elsewhere.

    REI employees having a map discussion during a "Garage Sale".
    Carlos S.

    I have been an REI member since 1986 and am very disappointed at how the "experts" that REI hires as their employees do not know what "Customer Service" is. I went out of my way to attend the Fairfax REI's "Garage Sale" because I was on the market for some camping gear (tent, footprint, sleeping bag & sleeping mat). I had previously tried to buy these at the Richmond REI but after walking around for more than a half hour without finding any help, I left. Well, the Fairfax REI isn't any better. Below are pictures of their employees that I took as I was trying to gain their attention. The first one you can see Employee #1 watching a video on his smart phone while ignoring all the customers walking around him. The second pic shows 2 other employees having a map discussion in the middle of the store. The 3rd pic shows Employee # 1, walking past Employee # 2 & 3, away from me when he saw me walking towards him with an inquiry. I bought my camping gear from Amazon instead - at a lot less than what I would have paid at REI. I was more than willing to pay a higher price because they supposedly hire "Outdoor People" whose expertise you can tap into before you make the purchase. What good is all that (probably overpaid) experience if they don't make themselves available to customers? FWIW, I did contact REI about this incident and never heard a damn thing from them.

    Bike wheel

    See all

    Photo of Lyn L.
    432
    1190
    5045

    4 months ago

    Helpful 4
    Thanks 1
    Love this 1
    Oh no 0

    6 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of J S.
    0
    9
    0

    1 month ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    10 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    10 months ago

    Helpful 1
    Thanks 1
    Love this 1
    Oh no 0
    Photo of Mike R.
    77
    1867
    13466

    2 years ago

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 1
    Love this 2
    Oh no 0
    Photo of Jon S.
    240
    42
    73

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of D 7.
    0
    2
    0

    2 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0
    Photo of Nina C.
    66
    42
    9

    3 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Rob M.
    0
    33
    5

    2 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    6 years ago

    Helpful 3
    Thanks 0
    Love this 3
    Oh no 0

    12 years ago

    Helpful 5
    Thanks 0
    Love this 1
    Oh no 0
    Photo of Nic D.
    43
    6
    0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Tom G.
    297
    14
    0

    4 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Nina R.
    620
    762
    4585

    10 years ago

    Helpful 5
    Thanks 0
    Love this 4
    Oh no 0

    3 years ago

    We drove over an hour on Black Friday due to the website and Apple Maps saying the store is open. Very disappointing.

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Helpful 4
    Thanks 0
    Love this 2
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    17 years ago

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 0
    Photo of joe w.
    33
    889
    993

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    15 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    15 years ago

    Helpful 0
    Thanks 1
    Love this 1
    Oh no 0

    12 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    15 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 1
    Thanks 1
    Love this 0
    Oh no 0

    8 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Page 1 of 4

    Ask the Community - REI

    Review Highlights - REI

    Outdoor equipment is expensive and we outdoorsmen beat the crap out of our gear and expect it to hold up.

    Mentioned in 7 reviews

    Read more highlights

    You might also consider

    Verify this business for free

    People searched for Outdoor Gear 570 times last month within 15 miles of this business.

    Verify this business

    5.11 Tactical

    5.11 Tactical

    3.2(16 reviews)
    1.8 mi

    Ordered a backpack online but because there were a couple factors that left me wondering if it…read morewould be cancelled, I decided to call the store and see if they had one in stock and would honor the price I paid for it days ago. Tara was able to find the bag in a different color which I was fine with to place it on hold for me and honor the price I paid online after showing the receipt. She also pointed out that there were patches that would be included with my purchase (I added a pouch and pants) which was a nice surprise! All in all, great experience from over the phone to checkout. Will definitely come back due to service alone.

    Very friendly staff. Upon walking in your greeted and asked if you need help…read more The store was fully stocked and very clean. This location has a bigger clearance section than the other locations. But the XL+ clearance items are usually sold out. They have sanitizer and the employees were wearing masks properly. Which is a plus during C-19. Also the store had good ventilation and the AC was on which is another plus. The cashier and manager were both very friendly, Highly professional & social. The general crowd is middle class really. Mainly Police, Fire & Military customers. The noise level was normal for a retail store. Mainly adults shopping. No kids really. It's located inside a shopping center so parking is not really a issue. I was asked to pay via Credit Card. So unsure if they aren't taking cash permanently or it was just temporary for that day. I would call before going. Overall A++, Just wish they had more XL+ clearance items. Love 5.11

    Photos
    5.11 Tactical
    5.11 Tactical
    5.11 Tactical

    See all

    Cabela's

    Cabela's

    2.3(191 reviews)
    13.6 mi
    $$

    I love this place I'm surprised to see low stars. Some times it takes a while but I'm never in a…read morerush when I go in. They usually have everything I need in stock. I did just buy a Cabelas griddle and it was a nightmare to put together

    Worst firearm buying experience ever, and I've been to many FFLs over the years. I will not be…read moreback. One employee checks you in, a second does your background check and then a third has to check it before submitting. Then after approval, you have to wait for the employee that started the background check, so you can checkout. I'm currently sitting here, approved over 45 mins ago and two employees have told me I need to wait for that employee to come back. I haven't seen him out on the floor in over an hour. Two and a half hours now and counting, but at least I have plenty of time to write this review as I wait. EDIT: The employee came out from the back over an hour later. He immediately started helping someone else, so I waved to him and told him that I had been approved an hour ago (59 minutes at that point to be exact - I had the text from VA state police) and he said anyone there could do the final checkout and he asked one of the other employees to check me out - It was the second person I had asked if they could check me out, 40 mins earlier. As she was finally checking me out a third person had to verify all the paperwork and the serial numbers on the firearms. I had already purchased the firearms online, so I only went to pick them up and do the background check and it took three hours (15 mins for the approval to come back). Every single other FFL I have been to over the last 20+ years, I was able to walk in, browse, make my selection, do the background check, wait for approval, and be out of there in an hour or less.

    Photos
    Cabela's
    Cabela's
    Cabela's

    See all

    REI - outdoorgear - Updated May 2026

    Loading...
    Loading...
    Loading...