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    Tumi Outlet

    5.0 (5 reviews)
    Closed • 10:00 am - 9:00 pm

    Tumi Outlet Photos

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    2 years ago

    Helpful 7
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    Love this 5
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    1 year ago

    Staff is absolutely amazing. They were Patient and super helpful. And of course the products are quality. 10/10.

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    7 years ago

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    2 years ago

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    7 years ago

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    Old Town Shoe & Luggage Repair - Had both zippers replaced. I've worn them a month since the repair. Holding up good.

    Old Town Shoe & Luggage Repair

    4.3(158 reviews)
    2.7 mi•Old Town Alexandria, Braddock Road Metro
    •$$

    Went in wanting to get shoe polish for a small scuff on my smooth leather Birkenstock clogs. I…read moreshowed the lady behind the counter and asked for help to pick the right kind of shoe polish. She took the clog, said shoe polish won't fix it, and proceeded to buff it, eventually smoothing off the scuff. I was expecting at least some charge for the service, and she waved me off, saying that's ok. Made my day! I promised to return there when I have a real shoe problem. Thank you, kind lady!

    Brought in several pairs of boots and pumps for stiletto heel tip replacement and the workmanship…read moreitself appears fairly solid and completed on time. However, I want to flag a pricing issue for others. Before bringing in the items, I called and was quoted approximately $7-$10 per pair. At drop-off, the pricing presented was $22-$30 per pair. I raised the discrepancy immediately, but was told the prior quote was incorrect and no adjustment or accommodation was offered. I proceeded given the number of items already in hand, but followed up again afterward and was not able to reach a resolution. If you plan to use this shop, I would strongly recommend confirming pricing in writing before proceeding, particularly for multiple items. Sharing this so others can make informed decisions.

    Photos
    Old Town Shoe & Luggage Repair - Side view

    Side view

    Old Town Shoe & Luggage Repair - Shoehorn Handle with the Loop Replaced

    Shoehorn Handle with the Loop Replaced

    Old Town Shoe & Luggage Repair - Both zippers replaced on my Doc Martens. Good work.

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    Both zippers replaced on my Doc Martens. Good work.

    Marlow Shoe Repair - Excessive glue on the inside of bag.

    Marlow Shoe Repair

    3.8(44 reviews)
    4.0 mi

    I love this place. I took my friend shoes there that another shop majorly messed up. The owner took…read moreone look at those shoes and immediate took them to the back and performed and miraculously transformed them to new. I am so happy and can't wait to return the shoes to my friend. I will definitely bring all my shoes that need repair here.

    Unfortunately, Marlow Shoe Repair is not the same place I remember from a few years ago…read more I brought in eight pairs of tennis shoes to be cleaned and was told they would be ready in seven days. I returned after nine days, but they needed more time. There had been no communication that he was struggling to clean some of the shoes or that additional time was needed. When I returned 14 days after the original drop-off, he told me he needed five more minutes. I ended up waiting another 30 minutes before receiving my shoes, and they were still only partially cleaned. The sides of the soles had been cleaned halfway, and the bottoms had not been cleaned at all. When I pointed out the remaining dirt, the cobbler became very argumentative and took no responsibility for the poor communication, repeated delays, or incomplete work. He used a paper towel to remove some of the dirt while simultaneously insisting that it could not be removed--which made no sense because I could see it coming off as he wiped. Having to haggle with a professional about whether a visibly dirty shoe is actually dirty is unreasonable. He offered a small discount, but considering the two-week delay, lack of communication, extended wait at pickup, and condition of the shoes, the discount should have been much more substantial. I understand that some stains may be difficult to remove, but customers should be informed when there is a problem or when more time is needed. Based on this experience, I would proceed with caution.

    Photos
    Marlow Shoe Repair - Stitching nowhere matches original.

    Stitching nowhere matches original.

    Marlow Shoe Repair - Brand new shoes scrapped on the side and black shoe polish every where.

    Brand new shoes scrapped on the side and black shoe polish every where.

    Marlow Shoe Repair - Their version of sole replacements

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    Their version of sole replacements

    Tumi Outlet - luggage - Updated October 2026

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