This place is much smaller than other UMe shops in the bay. But they serve the same drinks and quality. Order is by kiosk and pick up is by order number, but there is someone there to help you if needed. I ordered the milk tea with sticky black rice. I don't know what I was expecting but it was just rice in milk tea Overall, it was a good milk tea. I took my drink to go since there's not much seating inside nor much to see inside. But it's downtown willow glen so it a good walk with milk tea in hand. read more

UMe Tea - Display and kitchen - Bubble Tea Near Me - San Jose, California

This location of Ume Tea is right on Lincoln Avenue in the hear of WG. There is only street parking available. The store is a cozy place with only a few seating options, though it does have a table osampling. public restroom. House music playing throughout the small store. Free Complimentary Grape Green Tea (today's offering). I am sure either cold water or other tea samplings. Order via cashier or only one kiosk. Mini Taro Balls Milk Tea (70% sweet, less ice). I liked the drink. The taro were soft and chewy. Support your local business. read more

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Was craving a sweet drink this afternoon while out doing some shopping. I'd been wanting to try a fruit tea at UMe Tea & Snack, but I've never had one before and wasn't sure I would like it. There were lots of people in the small shop sitting at tables and standing, waiting for their orders. UMe serves snacks in addition to tea, such as popcorn chicken, fried tofu, curly fries, sesame balls, and more. It's a cute place done in pink and white with whimsical animals depicted throughout the store. I decided to try a watermelon and passionfruit green tea with 50% sweetness, which I ordered from a tablet. To my surprise, my tea was ready in about five minutes. I found it refreshing, especially the watermelon flavor. It was a little too sweet, so next time I'll get 30% sugar. I didn't care for the pulp, but I don't think anything can be done about that. read more

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My friends and I ordered late night milk tea. I had the the sticky rice black milk tea, and I'm confused and disappointed by the size discrepancy. My regular was significantly smaller than my friend's large drink, and the size wasn't what was shown on the DoorDash app. I was under the impression it would be a decent size but I underwhelmed when the order arrived. Please clarify what the sizes are!! The black milk tea with sticky rice was good, but the drink was gone in a few sips. read more

UMe Tea - Bubble Tea Near Me - San Jose, California

$2.99 for any drink on the first day is a deal. They also have other deals going on for the whole Labor Day weekend. We waited about 50 minutes but that's to be expected on a good deal and grand opening. The line was to the John's restaurant. However, once we got to order, it was only a 5 minute wait. Was it worth $3 off each drink? No. Multiple people working hard in the back. Looks like they're going to have electrical issues because when the blender ran, the overhead lights cut periodically. It also didn't look like there was ac or if it was, it wasn't effective because the door was open, lots of people, lots of appliances. Also it was a bit grimy. I get that it's the first day and there's lots of foot traffic but it was already a bit dirty. read more

UMe Tea - Hectic grand opening - Bubble Tea Near Me - San Jose, California

Ume is still my favorite boba place. I love the drinks and the snacks. They have an option to make the drinks hot or cold. The pudding on the bottom is also good. Perfect location in downtown willow glen to come for dessert. read more

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We have a new Ume in my neighborhood which I enjoy. It's bright and cheery and the boba drinks are very good. I had to make a stop when I was on a leisurely stroll around this neighborhood. The tiramisu matchha and chicken strips were very good. read more

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Love sesame balls but this is the first time we were served sesame balls topped with white sugar. We do not love it. We usually get it from diffrent UME locations, sesame balls was never topped with white sugar. Even restaurants that's offer sesame balls do not have white sugar topping on it. If this is your new thing UME, at least give ppl notice and option to not have white sugar sprinkled all over the sesame balls. It feels so wrong. We brushed off the sugar out of each sesame balls read more

UMe Tea - White sugar on their sesame balls (brushed off the sugar out of the sesame balls) - Bubble Tea Near Me - San Jose, California

AMAZING!!!! My coworkers order from this place all the time and they have ruined me lol the mango yogurt slushee has given me a reason to live because it's so freaking good lol absolutely try this place!!! read more

UMe Tea - Mango yogurt slushee - Bubble Tea Near Me - San Jose, California

A great addition to the Willow Glen area. I have always loved UME Tea and I recently went in to try their new mango coconut twilight drink. It has mango puree, coconut milk, mochi, something blue lol, and a topping of cotton candy. Oh man, that 1st sip was amazing! It is tropical and not overly sweet. It has a nice mochi stretch pull to it as well. I will definitely get that drink again! The staff is friendly and the store is very small but cute. Just a few tables inside. They also offer tablet ordering and also snacks as well. read more

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My favorite bubble milk tea. Also please try their new items，season items. nice and great drinks read more

UMe Tea - black rice yogurt - Bubble Tea Near Me - San Jose, California

My husband stopped by this location today and turns out we had placed our mobile order in the wrong location. However, they were so friendly and accommodating! Talking about excellent customer service! We will definitely be back in the future for other items! Thanks for being awesome! The popcorn chicken was yummy! read more

UMe Tea - Popcorn Chicken - Bubble Tea Near Me - San Jose, California

Came here with friends to order before dinner. The staff in the store saw us order drinks with boba and saw us waiting both inside the store and outside the door as well, but he failed to mention that they ran out of boba. We had to check in on the drinks twice, and he finally told us that it would be another 30 minute wait due to lack of boba pearls after we already waited 30-40 minutes. Absolutely horrendous service experience. A little bit of common sense needs to be drilled into the heads of the staff here. read more

TL;DR They're still new and take a while, but the drinks have been consistently good and the popcorn chicken is great, so I definitely plan on going back Service is still notably slow, probably since the place is still new. I went with my friend twice. The first time we ordered 2 drinks with only a couple other customers there, and we waited almost 20 minutes. The next day we ordered 2 drinks and 2 snacks with a larger group of customers around, and it was actually a shorter wait than the first time. That aside, everything else is great: - Interior: Practically completely redone, and super cute~ - Lychee watermelon green tea: My friend got this both days, consistently good. - Mango matcha latte: I got this the first time, and the only issue was that my mango had a LOT of fibers in it, but I don't think that's the store's fault - Grape green tea with tea jelly: Got this my second time, amazing, no notes! - Popcorn chicken: I got salt and pepper, my friend got sour plum, which were both amazing. I plan on getting these more~ - Service: Also really nice. The worker brought the drinks and food to our table directly. When I asked for a bag, the worker asked if it was to take things to-go. When I said yes, he brought the bag over and actually bagged our food for us Hoping once they get settled, the wait times get shorter and the quality stays the same~ read more

UMe Tea - Old Lilikoi wall completely redone~ - Bubble Tea Near Me - San Jose, California

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Umetea is a pretty standard chain, and this review isn't for their drinks but for the worker's lack of sanitation. As I'm waiting over 35 minutes for my drinks (I ordered online) I have observed how the one Asian girl there drops a receipt and picks it up with her gloved hand. However, she doesn't change gloves and continues to scoop toppings into drinks and touch cups. She also uses her other un-gloved hand to run her fingers through her hair, and the continues to prepare drinks. Maybe she is a part timer but this is really unsanitary. It tells me that management haven't bothered to train their workers to work cleanly at a food establishment. Definitely not visiting Willow Glen location ever again. read more

Some kind of packaging blended into my drink and didn't notice until half way through when I had to pull plastic out of my mouth. read more

UMe Tea - UMeUji Matcha Mango Latte - Bubble Tea Near Me - San Jose, California

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I made a scheduled order for 3:00 PM (next day) through Square and confirmation through email. At 2:00 PM, I got a text saying my order was ready, but it didn't mention the store or explain why it was an hour early, and no notice from email. I finished what I was doing and headed over around 3pm but by the time I picked up, the ice had melted and the drink tasted watered down. The whole point of scheduling is to get a fresh drink at the scheduled time. read more

UMe Tea - Order scheduled for 3pm ready at 2pm - Bubble Tea Near Me - San Jose, California

My wife found plastic pieces with writing on them in her drink! Shame, because we liked this place. They are very inconsistent.

Order from a kiosk was easy, not empty but not super packed either. Our 3 drinks took 40 minutes, with no sense of haste from employees working there. No apologies. Lots of clueless wandering around the store. Wont be coming back, if yet another boba place closed in this location, its not due to lack of demand. read more

The popcorn chicken and coco mango drinks were delicious, would come back for them. However, expect a long wait time, it took awhile (~20 min) to get my order. read more

Drinks are very good, no one even greets you when you arrive, customer service is very poor!

Loved the popcorn chicken, the spicy mala flavor is good. Boba is the right texture and sweetness. read more

UMe Tea - Black sugar boba - Bubble Tea Near Me - San Jose, California

No improvements on wait time and staff isn't attentive or friendly. Stopped by recently and wait time is still over 30 mins for one drink.

Ordered a mango sago and it took 30 minutes for ONE drink!!!! only one worker in the front and was making convo with this customer the whole time‍good drink but very poor customer service read more

I ask no spicy on my fish ball. I can't eating because very spicy, when come to drinking I ask oat milk. I can tell it regularly milked because I am very tolerant with regular milk I got diarrhea and stomach ache right away. First time and also last one I try from this company. read more

Staff was very accommodating with my order. I ordered the wrong drink and she was able to correct it in a timely manner even when the store was busy during that time. On top of that, she added boba without any additional charge! Very nice customer service right there! read more

The drinks are good the food was fresh. It's very loud inside, not a place I would want to stay to enjoy my order. The wait time for my order was long. Not enough staff to serve customers especially during high traffic hours. read more

New spot in town. Yummy as usual, nice and very productive staff. Cute little tea place that I'll visit again. I expected to have to wait longer due to the line but was pleasantly surprised. read more

Ordered two drinks and it took them 45 minutes to make them! This is ridiculous, and unfortunate because I like this place. Please improve on your service!! read more

It took 40 minutes to get two drinks. Not even an exaggeration. Order confirmed in text at 5:38 P.M. drinks ready at 6:20 P.M. unacceptable. Not returning, not worth the wait. read more

I walked in around 9:50pm today with my boyfriend and we were greeted by the employee. We took about 5 minutes looking at the menu until we were interrupted by the same employee who told us they were suddenly closed. Online it says they close at 11:00pm. It wasn't even 10:00pm and we were kicked out. We were the only ones in the store and no one told us they were closed when we walked in, yet suddenly they were closed? Some lady in the back was also there I think she told the employee to kick us out. It seems like they just didn't wanna serve us. I'm not sure if they were discriminating or if they were just lazy to make boba for us and wanted to close up early. It was SUPER frustrating because we drove all the way to this location because it was one of the few that was open at that time. We even parked far away and had to walk a lot to arrive there just to be kicked out. Super unprofessional. Do you guys want customers or not? First time coming here since it opened and I'm extremely disappointed. We had to drive 10 more minutes away to find a new boba spot. read more

This place is very busy, their matcha is OK not the best. But their snacks, bad. IMO I think this place snacks are bad. I got Popcorn Chicken from this place and there were 6 peices of actual chicken and the rest is the crust and the seasoning. in little peices. Safe to say i'm not coming back. read more

Yummy drinks all the time and friendly staff. The location in SJ is perfect for a quick boba.

The drinks were amazing but the service was out of this world. It was their opening day and they were so busy and the line was down the block. A young man that worked there, helped me aquire my drinks in a compassionate way as I am disabled. I really appreciated the time he took. read more

So glad to find such cute, clean, friendly and well organized bubble tea place. Love the strawberry mocha latte. Very Refreshing! Definitely come back for afternoon tea. read more