It's very clean inside The products are in order The sales people were very courteous The line moved quickly I was very pleased read more

Awful location!! The manager on duty rude!! I order from Ulta all the time.. I have done plenty of pick up orders as well never had an issue. No wonder the reviews here are so bad. I will never return to this location. read more

I had a horrible experience at this location. I placed a pickup order because I was in a rush, and my order said it was ready. When I arrived, I asked for my order and the lady told me to wait. I assumed she was going to get my order, so I waited. After 30 minutes, I asked how much longer it would take, and she seemed confused and told me to go to the next register. I waited even longer until a very nice lady who was walking around helping customers came over and gave me my order quickly. My order was already prepared--they just needed to hand it to me. I understand that things can get busy, but waiting over 30 minutes for an order that was already ready was very frustrating, especially since I placed a pickup order because I was in a rush. Next time, I'll probably just pick out the items myself. :( read more

I really didn't like my experience at this Ulta. There were very few testers available, many products were out of stock, and there were very limited shade options for the makeup. Everything looked old, dirty, and disorganized. The supervisor and another sales associate were also quite unfriendly and not very helpful. read more

The customer service is terrible. Today at around 3:30pm I had a question about in store availability, so I walked up to the register to ask. Everyone else at the register was being helped so I wasn't skipping anyone when I walked up and said "Excuse me" twice to try to get the lady's attention. She blatantly ignored me, then when I stood there and waited a second longer she said someone else would help me... I told her I only had a question and wasn't trying to check out. She told me where the product might be at in the store but at that point it seemed she couldn't care less so I just left and got it from somewhere else. Wish I could put 0 stars. read more

I am extremely disappointed and upset by my experience at Ulta today. I came in to return the Volumizing Gloss Stick from Juvia's Place, and the employee helping me, Elle, made the entire interaction uncomfortable, judgmental, and humiliating. For context, this product is extremely soft and melts very easily. It also contains only .08 oz of product, which is significantly less than a standard lipstick product that usually contains around .13 oz. Instead of asking basic questions first, Elle immediately began inspecting the product and accused me of using half of it. I explained multiple times that I had literally purchased it the day before and had only tried it once. Her response was essentially, "Well, I can see there's not much product left." I was honestly shocked by how quickly she jumped to conclusions and treated me like I was trying to scam the store. What bothered me most was not the return policy itself, but her attitude and behavior toward me. Any reasonable employee should have first checked the purchase date and considered the nature and weight of the product before making accusations. Once I explained that I had only used it one time, her attitude should have changed immediately. Instead, she continued acting suspicious and dismissive, making me feel as though I was dishonest or doing something shady just for trying to return a defective or disappointing product. On top of that, she was not welcoming, friendly, or professional during the interaction. She barely smiled, did not make customers feel comfortable, and even made me stand there waiting while she stopped assisting me to do something else. The entire experience left me with lingering discomfort and embarrassment long after I left the store. I understand employees must follow store policies, but there is absolutely no excuse for making customers feel judged, accused, or disrespected. Customer service should never make someone feel like a criminal over a makeup return. I genuinely hope Elle receives additional customer service training so future customers are not treated the way I was today. read more

21 days of beauty is back!!!! Omg they have two fragrances that I adore. But not available for purchase read more

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I guess they just hire idiots at this location who don't know what the hell they're doing. Can't even stick to a simple color scheme that the customer is requesting. Asked for red and blue tinsel and the lady added a gold tinsel in the back of the customers hair, like what? I'm pretty sure a monkey can fuck a football better than these people can please a single customer. read more

I don't have any Ulta-erior motive in reviewing this place. We are massive fans of Ulta makeup stores, partly because such beautiful people use them and partly because they have such a great selection. It's hard for them to score five stars because their prices are pretty high. But usually four stars is normal. The problem with this one though is that the service is lacking something. That's why I knocked one star off. I'm not sure how to define it. It seems to be a sort of suspicious nasty unfriendly, unnerving almost, and that's not a very good look for such a fancy and expensive store. read more

Ulta Beauty - There's no ultarnative - Cosmetics & Beauty Supply Near Me - Houston, Texas

This place is horrible customer service, No body help you ask for anything they told me go find it by yourself they are very disrespectful

This place doesn't even deserve a star I went with my mom to get her makeup done by some lady and she seemed like she knew what she was doing at first but as soon as she claimed to 'finish' my mom and I didn't like how she left my mom looking she made her look ten times old and the foundation was cheap looking on her skin . So I told her to fix at least her eyes because we were running late She didn't take criticism well she started hurting my moms face and still made her look old she doesn't know nothing about face structures or eyelid shapes and we still paid full price ! 70 down the drain once I got home I REDID HER MAKEUP MYSELF AND IM NOT A PRO and I GOT HER LOOKING BETTER AND gave her the confidence back ! I REPEAT DONT GET YOUR MAKEUP DONE HERE Nobody knows what they are doing read more

Yesterday I had a pick up order to pick up. I did not notice that an ID was required so i suggested to speak with a manager to work something out since i did go out there and didn't want to waste gas just to go back for an ID. I ended up showing a picture ID but the manager, Carla, was very rude she had a very nasty attitude and tone in her voice from the very start and proceeded to tell me my order wasn't ready after i placed it an hour ago. I waited a couple minutes and talked to another associate which was very kind and told her i placed my order an hour ago and it was still not ready. She told me it shouldn't take that long and gave me my order with no issues. I am now at the front and Carla approaches me and ACCUSES me of constantly coming to ulta to do pick up orders and not show an ID when this was MY FIRST TIME PLACING A PICK UP ORDER. I was in disbelief that she automatically ACCUSED me of doing this and i got very upset. As a manager Carla was VERY unprofessional i have never had an interaction like this. As a manager a customer should never be accused of doing an action without proof. I even offered to show proof of this being my first pick up order. I've came to this ulta plenty of times and i've never received this kind of customer service. This was an awful experience and behavior coming from a manager. read more

I went into the store to ask for a Jack Black brand item and was told they don't have anything of that brand in the store. I've shopped with Ulta enough to know she was mistaken, and most likely completely new at her job. I walk through store and find a full shelf of the brand's products. I proceeded to check out and tried to tell the clerk that one of the staff was misinformed in case she wanted to coach and educate the lady on what they provided. She completely ignored everything I was saying like she didn't care and wanted to get through the shift. I've had too many bad experiences with Ulta to stick with company further. I read more

I prefer this location over the one off 290 as this location is typically better stocked. I've never had an issue until my visit this week. I was extremely uncomfortable the entire visit as one employee with black curly hair and thick glasses was constantly hovering and following us around for the ENTIRE TIME we were on the higher end cosmetics side. If we moved two aisles down, she was in the next aisle randomly touching items and hovering over. Every time I looked up, there she was. Not once did she offer to help find anything or did we ask for her help. We finally moved to the other side of the store to get away since it was so uncomfortable. I wanted to look at a product dispenser that was boxed so I took it to checkout for an employee to watch me look and put it back in the box because I was scared if I tried in the aisle that I would be accused of theft. Very awkward situation that resulted in us bypassing more expensive products we wanted to purchase because we weren't comfortable enough to actually look or touch the samples. Ending on a higher note, the girls at checkout were a delight and the employees on the more affordable side were much more helpful and friendly. read more

Dawn is definitely a Master Hair Stylist. She has always been very professional, knowledgeable and accommodating. She has improved my style and my hair looks better than it has for years. She has helped me to find better products for my hair that all work great. I definitely recommend her to anyone that wants to improve their style and hair condition. read more

Hair tool product display and actual product on shelf had two different prices. Display price was $5 cheaper than the shelf price listed. I don't know if this is an Ulta business practice or just my location. At the register you know it rang up at the higher price. I don't know if I would have usually noticed this or not. The manager was highly annoyed to change the price to display price. This could really add up in Ultas favor pretty damn quick. Also witnessed two employees arguing loud and aggressively at the front of the store. Not a good look today Ulta! read more

Ulta Beauty - Display - Cosmetics & Beauty Supply Near Me - Houston, Texas

I was shopping for my wife for the holidays, I walked past an employee and she didn't ask if I needed help. But she asked another customer of a different race if he needed help. I will never shop at this location again. read more

I was walking there for like 10 min wanting to buy a perfume and no one ask if they can help just keep looking at me

Needed to return some fragrances from a couple months ago, the girl at the register was somewhat helpful she started getting frustrated or irritated after the 2nd fragrance she scanned to return, especially when I needed to use the money to put into a gift card. Thankfully the manager is an absolute angel and was very helpful and super sweet, if it wasn't for her I would've left feeling like I was a burden read more

Stay away from Dawn In the hair salon. I came and got my hair done here by Dawn. I was supposed to get highlights and came here on a Sunday at 11 and didn't leave til nearly 6. I left with my hair dripping wet and knotted. I left and cried in my car because I wasn't sure if it was a racial issue or just lack of experience and didn't want to make her feel bad. Dawn is supposed to be the "expert stylist" whatever that means and supposed to know how to handle curly hair according to the description online but i would stay away unless you want to leave with a $260 bill and "highlights" that were done extremely lazily or maybe with her eyes closed not sure, it's that bad . my hair looks like she just put spots of bleach on it and the bleach was left on it for hours so my hair had never felt so dry. Anyways this is just a warning to stay away from Dawn especially if you have curly hair. Thank you for the hair damage and spots of bleach Dawn ! read more

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Was hoping to stop by, get in an out in 5min. They had 1 cashier and 15 people waiting in line. Ulta has really gone downhill.

I really appreciated the warmth and professionalism I experienced at this location. Everyone I set my eyes on approached to assist me, although I was being pampered by Dina(Clinique Manager), it was still nice. Dina was a very kind and patient person. She even took time to calm my 1yr nephew, who fell in love with her. The general manager(Erica) even helped quote me a perfume price, and who was so friendly I didn't know she was management. I give this location a thums up %! read more

Sad to say the least I was not offered assistance until half an hour of browsing in front of a group of store employees having a personal conversation amongst themselves. Annoying and unprofessional. They didn't have several items I needed in stock and I really went out of my way to this location hoping it would be better than the Willowbrook location. It was no better, but sadly the Ulta rewards program online does not allow me to log in to purchase online. Otherwise, I would avoid all locations if I could. read more

Wish they would pick up the phone! Want to ask if a product, and a service are available before I drive there!!

Went into the store with not a single person greeting, We had a cashier who's careless about what we asked. All the deals promotions displayed were not available. no pride or joy in the worker's attitude. Three cashiers standing on the side, none willing to work until one tells the other to open the cashier... read more

I was recommended a dual eyeliner with a peach white liner pencil that worked so well I tried to buy another one today. The first employee said she'll find someone to help me because she wasn't familiar with what I was looking for, no one came. I was in another section the store, mind you I was already walking around trying to find it, when a different employee walks by and asks if we needed help so I explained it again and she started pointing to a different section in the store instead of walking with me as I didn't know the specific brand. I got frustrated since I felt no one wanted to help me and handed her the additional items I wasn't even there to purchase in the first place and told her not to worry about it THEN she started chuckling as I was walking out. Lost yourself a customer not that they care . read more

Worst location I've ever been to. The sales associates can't be bothered to be helpful and they all appear to not want to be there and do their jobs. Incredibly unfriendly to the point of tossing your bag to you after you check out so that they can gossip with another coworker. Do yourself a favor and make the drive to the Fairfield location where everyone I've ever met there is super friendly and willing to help customers. read more

So, I have been to ulta 3 times this week due to my foundation oxidizing and not being color matches properly. Yesterday was my 3rd time back, and I just wanna say Damien was so awesome! Loved the makeup, outfit, and the energy that was given off. I was recommended the 4-1 selfie bare minerals foundation, it matched perfectly! Just wanted to say thank you Damien! Ulta is lucky to have you read more

they ignore you at the beauty salon and only one person front and back. don't recommend at all

After my third time of being in this store, I will NOT be back. I went in looking for Meaningful Beauty products. I wondering around for a long while. I finally got a salesperson, standing at a counter near the Clinique products and asked her where they were located. She indifferently said they don't carry them anymore that I would have to call other stores. She barely looked up to acknowledged me. I was dressed for yard work. So I did not look my best. I felt she judged me on my appearance and figured I could not afford to be in their store. I've been in sales, myself I would of at least suggested other similar products. She didn't bother. I've never felt more disrespected, even by my four adult children. read more

Didn't get greeted when we walked in or walked out but the store was very clean and organized. Randomly through the store a lady asked if we needed help and she was very friendly. Overall a good experience. read more

This location was really disorganized. I know it is the holidays but, folks can we please pick up stuff off the floor. I saw several staff members just walk right on by the "makeup" and other junk on the floor. The cosmetic section was very disorganized. Someone needs to spend some time and straighten that up (and it's going to take them a while) How are you supposed to sell your products if your customers can't find what they're looking for because the place is a disaster. Enough on that subject- I went to find the lip liner I came for and of course they only had one and it had been used! Not buying that!! So I just cut my losses and left. I will have to head to a different location in a few days I'll keep you posted. read more

This is probably an okay place to get just a trim but otherwise, go somewhere with more experienced stylists. I went in, asked for a shoulder length bob and I came out with a very short chin length cut that was (I kid you not) 2 inches longer on one side. The sides were also choppy, not straight, and the back was even cut into a "V" shape. It was a pretty rough bob.. I ended up going to another salon the very next morning and had them fix it the best they could. The stylist that did my hair was truly kind and nice but I think they lacked experience in this particular cut which was unfortunate for me. read more

I went into the store today about 30 mins after they opened. There were about 5 employees standing in the register area. Not one acknowledged that I came in. There was trash on the floors. I wanted to sample a perfume but not one was out on display. They were all shoved behind the glass. The makeup area was disgusting! There was broken eyeshadow everywhere. There was lipstick smeared everywhere. Most things on the shelves were just thrown there, nothing was neat and organized. Then the employee that checked me out was so rude! Overall trash experience!!!!! read more

The store is your regular Ulta beauty. Like other ultas some of the staff is nice and helpful and some are not. There is one lady in the brow bar (I think..i forgot her name) that is very helpful and will help you find exactly what you're looking for. Also, I am extremely picky when I get my hair done more specifically cut. I needed a hair cut badly though so I made an appointment here since I don't have a hair dresser that I regularly go to. My appointment was with Kiara and she was amazing! She was nice and listened to what I wanted. I normally don't go with a vision or picture because I have long periods of where I don't cut my hair I normally just want it to be cut enough to be healthy. Kiara cut my hair enough to be healthy and gave it some much needed life. I think I just found my regular hair dresser! I can't wait to go back and have her help me change up the color! I definitely recommend her to anyone. read more

Hair salon service My appointment was at 2:45. Upon my arrival I was greeted by a gentleman and stated Abby would be right with me. Abby was with a guest and stated just needed to rinse the guests hair out it. Waited for 15mins and another employee came and greeted me. Abby then came out with her client and asked her to take care of me but she stated she had a client at 3pm. Abby then stated "the system let her make an appointment". Seeing as my appointment was an inconvenience for Abby I told it was fine and left. I would have understood if Abby would have told me there was error and would've taken me at a different time or not but she didn't. It was very unprofessional of her to have me waiting for 15mins and top of it discussing everything with her fellow peers about how this was an inconvenience to her. I will not be coming to this location again. read more

Went to Copperfield Ulta on Monda, June 6, 2022 , I was not greeted when I walked in but I noticed the girl behind the counter by the doo. The same girl that did not greet me came out of nowhere and asked if I needed help. I told her I was looking for Donna Karan cologne. She assisted walked away and I continued shopping. Everywhere I turned there was an associate stalking me. especially the girl in white who I suspect was the manager. I was followed around the store so much that I decided to stop shopping and check out. I have felt so unwelcome and reared like a thief in this store before. I feel I was profiled. Shame on you Ulta! read more

I was very disappointed with the level of customer service I received yesterday. After placing a store pickup order last week, I received a notification that it was ready. I had planned to personally pick it up because I thought I would have a break in my crazy work schedule on a certain day, which I found out later was the 5th and final day it would be available for pick-up. I had a work obligation that unfortunately came up on that same day and I knew I couldn't get there. I sent my husband, who has my same last name, to the store to get the items. The manager refused to let him pick up the order even after I called and verified my husband's identity (as well as mine) with her. She said it was against store policy. I asked her if I could add an alternate contact to my existing order? No. Could I extend the store pickup dates so I could pick it up myself the next day? No. She said the order would be cancelled and I would have to place it again. She suggested I try contacting Guest Services to see if there was anything they could do. I reached a phone rep who said she couldn't help me and then I asked to speak with a manager. She put me on hold for a while, and then claimed she couldn't reach a manager. I then called a different Ulta store to confirm that having my husband pick up the items was against store policy, and the manager said she would have done it without any issue. She, however, couldn't transfer the order to her own store to allow my husband to get it. So I tried Guest Services again. This time the rep claimed she was getting a manager for me, and then disconnected the call. I tried a third time. The rep connected me with a supervisor who said there was also nothing he could do. I have never had issues like this with any other store pick-ups. Instead of that option being a convenience, it has become the exact opposite of that. Not allowing someone to add an alternate pick-up contact for extenuating circumstances (and actually turning someone away after the person who placed the order verified their identity) is incredibly ridiculous. We're talking about 3 reasonably priced beauty products, not valuable jewels! Also, if that truly is store policy, why did the other store manager explain to me that it is at the manager's discretion whether they allow someone else to pick up an order on someone's behalf? Obviously that policy is not consistent across all stores. I really like Ulta and have been a Rewards members for a long time, but I will no longer be shopping at that particular store and I won't place any more pickup orders. On the slim chance I buy anything from Ulta again, it will be because other stores like Sephora were out of the products. I really think Ulta should allow the capability for orders to be edited to avoid these kind of issues. Had I been able to add an alternate pickup, extend the pickup date, or transfer it to another store, this issue could've easily been resolved. Until that happens, there is no point in dealing with them. read more

On 11/28/22, I bought 2 Smash box lip colors. Both were on sale. Few days later, I opened one of them to apply but there was no lip color in it. It was all dried up. I went back to exchange but the ladies at the cashier rudely told me that the item inside the box does not match with description on the box. Which clearly means that they were blaming me for using the whole lip color and bringing it back to exchange or I switched the item inside with something I already used. They both were looking at me like I was a thief. It made me feel really bad. I feel like not going back to this store next time. I felt very disrespectful and disappointed. Finally, one of the cashier name Victoria decided to exchange it without saying a word. Their was no apology for the defective item, no apology for their behavior. read more

Horrible experience being an employee of the Ulta business myself. The manager Jacive at Ulta Copperfield is one of the ugliest people I have ever experienced. Trying to do a return she was beyond rude and her attitude was just uncalled for. The associate completing the transaction Jetsey was just as worse. The manager Victoria was more patient but unpleasant as well. Why have employees that treat people this way? I am embarrassed for Ulta read more