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This place and this meal was abysmal. We waited over 25 mins for this, with no other "food" orders. Three other customers came through in that time and ordered ready made desserts or slices of pizza that needed warming. But no one else ordered food that needed to be prepped. I ordered this for my kid, went to a very busy Raising Canes down the street and got my order of three meals, and walked back to this place, before my kid got this order. Second, this is the literal portion they gave. That's like a 7x4 inch box. $16, no protein. That's 4 bites of pasta. When we got back to the hotel room and ate this, it had no flavor at all. Just terrible. I emailed their customer service two weeks ago (8/5). Absolutely no response. Doesn't seem like they even care.
Food may be good enough for the hungry. .Portions are too small and taste is not that satisfying at all. Staff are friendly but for a fettuccine alfredo served on a paper plate, that should be serve hot and right away. It took them 20 minutes to serve it even if there was no line. The seating is alright for the location but can be tidier. There are better options somewhere else if you are hungry.
Ugo Santa Monica, most definitely serves one of the most delicious Tiramisu, and a very tasty espresso. A lot more desserts, Gelato, and ice-cream for your taste. A great place for a coffee break, while visiting Santa Monica.
Ugo Coffee pistachio latte was very disappointing. It didn't taste like real coffee at all -- more like hot water with pistachio syrup. The flavor was weak and not balanced. The service was also unpleasant. The woman working there was rude and did not speak politely with customers. Overall, not a good experience. I wouldn't recommend it. Just location and atmosphere is perfect, but not place.
A nice place for a snack or dessert. The pastries and gelato here are really good. There is a nice selection of pastries and a more limited selection of gelatos. The shop is small, but there is a fair amount of indoor and outdoor seating. The location makes this a fun place to visit and it is perfect for people watching.
In last year on Monday December 28, 2025. A cool place for foods or dessert, it's my first time to try homemade gelato strawberry ice cream it was so delicious and good. The service were great and friendly staff, the ambiance was amazing as well. I can't wait to come back again!!
What a lovely little cafe, right in the heart of Promenade, lovely looking menu, pretty decore that mimics a secret little Italian cafe! There were few but very kind staff who smiled brightly and were quick with orders! All together a very pretty, cute and fun outdoors cafe! The reason for the low rating is this is by far the worst iced chi I've ever had. I'm pretty sure it was made wrong because it tasted like a cup of syrup with some cinnamon in it.
Portobello mushroom fries we requested them done LIGHT instead of what we received were burnt to Chris and hard as rocks and impossible to chew or bite! The lobster ravioli is not real lobster, but imitation lobster surimi stix and they even skimp on the cheap ingredients !!! Do not trust anything because you don't know what you will be eating. This restaurant also has no Manager, no owner on premises and no one in charge either so if you have any problems, they're falling on deaf ears .
Cool little spot with very creamy and tasty hand made gelato! We sampled the Nutella with coffee cream which was creamy and the raspberry which was also fruity and refreshing. We ended up with something creamy but not overly chocolate - strawberry cheese cake gelato and it did not disappoint!
2 months ago
6 months ago
While walking around downtown, this little cafe in the center of the walkway drew my attention. We decided look at their pastries and menu, they have pretty decent stuff to enjoy walking around like coffees and ice cream. The worker was so sweet and let us try some gelato they have and also kept great customer service; he was a cool guy. The one gelato he let us try was called Mandorla and that is most definitely my favorite ever. We got a small cup of it to go. Great experience! read more
2 months ago
This place and this meal was abysmal. We waited over 25 mins for this, with no other "food" orders. Three other customers came through in that time and ordered ready made desserts or slices of pizza that needed warming. But no one else ordered food that needed to be prepped. I ordered this for my kid, went to a very busy Raising Canes down the street and got my order of three meals, and walked back to this place, before my kid got this order. Second, this is the literal portion they gave. That's like a 7x4 inch box. $16, no protein. That's 4 bites of pasta. When we got back to the hotel room and ate this, it had no flavor at all. Just terrible. I emailed their customer service two weeks ago (8/5). Absolutely no response. Doesn't seem like they even care. read more
3 months ago
Food may be good enough for the hungry. .Portions are too small and taste is not that satisfying at all. Staff are friendly but for a fettuccine alfredo served on a paper plate, that should be serve hot and right away. It took them 20 minutes to serve it even if there was no line. The seating is alright for the location but can be tidier. There are better options somewhere else if you are hungry. read more
1 month ago
Ugo Santa Monica, most definitely serves one of the most delicious Tiramisu, and a very tasty espresso. A lot more desserts, Gelato, and ice-cream for your taste. A great place for a coffee break, while visiting Santa Monica. read more
8 months ago
Ugo Coffee pistachio latte was very disappointing. It didn't taste like real coffee at all -- more like hot water with pistachio syrup. The flavor was weak and not balanced. The service was also unpleasant. The woman working there was rude and did not speak politely with customers. Overall, not a good experience. I wouldn't recommend it. Just location and atmosphere is perfect, but not place. read more
A nice place for a snack or dessert. The pastries and gelato here are really good. There is a nice selection of pastries and a more limited selection of gelatos. The shop is small, but there is a fair amount of indoor and outdoor seating. The location makes this a fun place to visit and it is perfect for people watching. read more
9 months ago
In last year on Monday December 28, 2025. A cool place for foods or dessert, it's my first time to try homemade gelato strawberry ice cream it was so delicious and good. The service were great and friendly staff, the ambiance was amazing as well. I can't wait to come back again!! read more
2 years ago
What a lovely little cafe, right in the heart of Promenade, lovely looking menu, pretty decore that mimics a secret little Italian cafe! There were few but very kind staff who smiled brightly and were quick with orders! All together a very pretty, cute and fun outdoors cafe! The reason for the low rating is this is by far the worst iced chi I've ever had. I'm pretty sure it was made wrong because it tasted like a cup of syrup with some cinnamon in it. read more
1 month ago
2 months ago
I ordered a salad ! Find out it was already pre made, no extra dressing. There was hardly a thing in the bowl. Pathetic for the price we paid. Would not recommend ever ! I won't be back read more
1 year ago
Portobello mushroom fries we requested them done LIGHT instead of what we received were burnt to Chris and hard as rocks and impossible to chew or bite! The lobster ravioli is not real lobster, but imitation lobster surimi stix and they even skimp on the cheap ingredients !!! Do not trust anything because you don't know what you will be eating. This restaurant also has no Manager, no owner on premises and no one in charge either so if you have any problems, they're falling on deaf ears . read more
Business owner information
Ugo P.
As far as not caring, thats not true. We talked to you several times…
12 days ago
1 month ago
1 year ago
Cool little spot with very creamy and tasty hand made gelato! We sampled the Nutella with coffee cream which was creamy and the raspberry which was also fruity and refreshing. We ended up with something creamy but not overly chocolate - strawberry cheese cake gelato and it did not disappoint! read more
1 year ago
Came here after dinner and got the pistachio gelato! Gelato was as expected and I think they were in the middle of closing so I'm glad that they still took my order. Service was really fast. This is right on the Third Street Promenade and it's almost like a kiosk but there's some chairs with some coverage. read more
3 months ago
This food establishment is located right on the 3rd street promenade . The ambiance is great. You get to sit outside and it feels like you are in Europe with the outdoor seating and the people-watching . The food is not bad. I have had two of their desserts: chocolate mousse cake and a tart after having dinner in the area. Both were pretty delicious. I am having their breakfast sandwich today. The toasted brioche bread tasted fresh and flavorful. The egg patty could use more seasoning. I ordered a cafe latte and it was solid. They also serve gelato, salads and sandwiches. Service was just ok. They don't have any salt/pepper packets, or hot sauce and you have to go to the counter to order and get anything you need. I'm mainly giving it 4 stars because of the location and beautiful outdoor setting. Overall, it's a cool spot to grab a bit to eat and drink, people watch and chill outside. read more
9 months ago
The attitude that black hair short attendant had is crazy. Overheated my ugo Egg Sandwich. It wasnt fresh at all and felt like it was made yesterday and was sitting on the shelf. Half of the chairs are exposed to the sun. The nearby area is cool its a promenade. I just dont wanna spend money on premade and reheated food. Not recommended. read more
2 years ago
We just ordered one large brewed coffee, one small hot chocolate and one vanilla gelato, total $17.90. The gelato was for my two years old. Since the cup is pretty full, I asked for another cup so I could split it just in case of the spill. The lady in the front was gonna grab me one but all of sudden, the male staff ran from the back and started yelling, "'We charge the cup!' He is a joke. read more
5 months ago
I like coming to Ugo for a quick lunch on the promenade, especially for their sandwiches. This day I came around 2:30pm, and was able to find a seat. Lots of people were coming by to get gelato at this time! I got the prosciutto san danielle panini and it was really good, I like that it was hot and the cheese melted in my mouth. The bread was crunchy but soft and yummy. A good combo for sure. The place is a tiny bit pricey but it is the promenade, so it is expected. read more
5 months ago
1 year ago
Perfect little spot as it sits in the middle of the shopping area of Third Street Promenade. Have been coming here in the mornings for a large cup of delicious coffee & a special dessert treat for later. The friendly morning staff made the visit even better. Pictured is their coffee up & their Nutella cream cake. The Nutella is wonderful light & not overwhelming in sweetness. A perfect combo. I would come back again for BOTH! I have had their gelato before when they used to be located at Santa Monica Place and can vouch that the gelato quality is high and legit. If you're looking for a shopping break stop - this outdoor cafe would be it! (find me on Instagram @aida.loves ) read more
2 years ago
While shopping at the promenade we saw this hot chocolate add sign and decided to give it a try. We said if it looks and tastes as good as the picture then it's a great place. And guess what. It did look as good as the picture and tasted super sweet. My son and I shared a cup but of course he finished it all and I only had a sip. Thats all I could handle. Super sweet for my taste but the teenager loved it. It's a very cute spot that has a variety of pastries, gelato, coffee and Italian food. Great place to have lunch or take a coffee break. It's very lovely. Service was ok read more
4 years ago
After lunch on Thursday, I was craving gelato; Ugo on Third Street Promenade sounded like the perfect idea! After all, it's their cute mini location in Santa Monica, where I was already headed! Decor: So cute! Love the atmosphere, surrounded by shops & other restaurants on the promenade. The supersize colorful ice cream statue always stands out & easily makes me smile! Plus, it's fun to take photos next to it! Plenty of seating, open-air, as well as covered seating. Friend & I sat at a table! Gelato: While my favorite pistachio flavor was not yet available, I was able to step out of the usual & try something new; Nutella & coffee flavor. Not a coffee drinker, however, the Nutella Chocolate Hazelnut Spread flavor satisfied. The ice cream scoop seemed smaller than the Culver City location. Gelato also seems creamier at the larger location. Actually tasted yummier & creamier after melting a bit! Menu: My favorite Fig Pizza wasn't on the extended menu, which I love at the Culver City location, but other items were! Plus, I was here only for gelato! Atmosphere/Customer Service: The girl at the register was sweet & my friend made her laugh by the way he quoted one of the restaurant signs!! Haha! After ordering, a woman in line in town from Italy started talking to me about gelato! Imagine that! She then asked me if I had ever been to Italy & seemed so happy when I said yes & we started talking about gelato in Italy! Fun conversation & then she asked me where to shop to get cute clothes! So sweet! Overall: Gelato was refreshing & a perfectly cold treat to cool us down on a hot & humid day! Super cute location, friendly customer service & gelato! Loved it! read more
I give this place a solid three stars. And one of the main reasons for that is because the price is fair for two flavors, coming in around $8.50 as of May 2024. Take it or leave Ugo. It's basically a dessert kiosk. You walk up, and order your items. It's prepped on the spot, and then handed to you. They do have some tables and chairs. I don't know if it's a post pandemic thing, but it seems like the staff that works at these type of places is kind of spacey, out of it, just not aware of how to engage customers. For instance, there were about eight of us standing around in a semicircle, because we didn't know that there were two lines, 2 cashiers, and none of the staff was clear about saying anything like, "hey can I help you?" Or, "hi, welcome to ugo's, what can I get for you?" Engage your customers if you're one of the staff people here, or one of the managers trying to train your staff properly. The staff was literally just standing around. And then I don't think the staff realizes that the more you engage your customers, the better your tips will be. Just saying! Gelato is "ok" at best. My main gripe is that it really doesn't have the texture or the taste of true Italian gelato. I don't think you're going to find that anywhere outside of italy. But for the ones that are here in the United states, this Gelato at this place tasted more like ice milk. It was like nonfat milk, par frozen, and then blend it up in a blender, then refrozen again. Either the ratio of sugar to Fat to cream isn't correct, or they're not using the proper technique or machine to properly freeze it. Also, one thing that was really annoying to me was that the hazelnuts were not toasted properly. I felt like I was eating raw hazelnut gelato. The hazelnut gelato specifically had no depth, or body, or notes of roasted hazelnut at all. The way you bring out the flavor in the hazelnut is by roasting it long enough, and correctly. They do mix in whole hazelnuts in that flavor, and you could absolutely tell that they were not roasted, or not roasted long enough. One good thing about the location is that it is about a block away from Santa Monica parking structure #4, which has a bathroom on the lowest level. So if you want a place to park for about an hour for free, and be within walking distance of the heart of the Third Street Promenade, I'd say this place could satisfy your generic ice cream craving. I believe Yogurtland is right across if that's more your thing. In summary, if you're on a date, or just enjoying a Santa Monica afternoon in the area, this is one of those okay spots. Is it worth it to drive somewhere to get a different experience, or go literally 50 ft to Yogurtland right next to it? You'll have to decide for yourself. read more
9 months ago
1 year ago
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