I love Chaumont. They have one of the best vegan pastries I've ever had, including Europe. My usual location is the one in Beverly Hills, but my partner had a medical procedure today, and we decided to stop by this location to brighten his day a bit.
This location is great for a meetup or to grab a coffee with friends. The food is delicious and parking is convenient. There is parking in front of the business, but only few spots, and if that's not available, there's a parking garage just down the alley.
The food is excellent, and I appreciate great vegan options. However, management really needs to have a conversation with the girl working at the counter ( dark brown hair and bangs). I have never experienced such bad customer service or rudeness and considering the price range at this business, I would at least expect respectful customer service.
As we were looking what to order, I had to guide my partner and read individual labels since he had just undergone a PRK procedure and couldn't open his eyes. It was obvious when I led him into the business that he was struggling with his eyesight.
From the moment she saw us at the counter, she was rude. We weren't even taking up her time, she was serving other customers while I stood to the side reading the labels, not her. Then, when we were finally ready to order, she completely ignored us, and a younger man kindly stepped in to take our order.
We ordered over $70 worth of pastries, some to take home and two pastries with coffee to have there. The guy at the counter took our order, gave us a table number, and noted the takeout items separately from what we would be eating there. She overheard the word "takeout" and immediately jumped in, scolding him for giving us a table number if we had a takeout order. I kindly clarified that he had it right, we were taking some items home but having coffee and pastries there, which is nothing unusual. She completely ignored me, typed something at the register, and walked away. The guy reassured us that the order would be with us shortly. He was very kind, but I could tell she was either his supervisor or that he was in training, and I felt bad that he had to experience her tantrum.
I ignored the situation and guided my partner to his seat. Then, she came over and threw the bag onto the table. I said thank you, but she refused to make eye contact. She then banged the coffee cups onto the table, which were in takeout cups, and all the pastries were packed, even though we had clearly specified which ones we wanted to eat there. One of the plastic cups was broken and leaking coffee.
She turned what should have been a great experience into a terrible one. I hope management speaks to her, especially considering she is training others. No one should have to deal with this daily. As a manager and leader in a company with 100,000+ employees myself, where we actively participate in leadership/ management training, I can say this is outright team harassment, not to mention customer neglect.
Pretty sad for such a great location. read more