This was a great purchasing experience! My husband and I are avid riders in New York and are spending the winter in Southern California. We were looking for reasonably priced bicycles and came in to UC Cyclery with a specific request. Having suffered a separated shoulder from a cycling accident, my husband needed a bicycle with a geometry that allowed for a more upright riding position. Kyle was terrific! He took the time to review the features of various hybrid bikes and sold us as much bike as we needed but didn't press us or give us a "hard sell". During the process, he even went out on a short ride with us. In the end we bought two bikes that will serve us perfectly and we felt really good about our purchase! read more

My experience with this shop was outstanding. I needed to restock my gear and they helped me gather all my supplies quickly. Adam was working the front counter and he was very professional and helpful, even offered if I needed to top off my water bottles. I will support this shop from now on read more

Bought a bike over a week ago. I was told it would "take a 1-2 days to put on the fenders/odometer". I asked if I could pick up the bike in 2 days. I was told "no" the business would call when it was ready. I assumed since it was a new purchase the service dept would work quickly on my request. It is now going on 8 days and I have not received a call the upgrade was complete. How long does it take to put 2 fenders on a new bike? The service sucks!! read more

New to cycling. They were more than nice to explain the theory and reasoning for certain fittings gears. Needed cleats for bike and they also installed them for me. Very nice read more

I've purchase bikes at more than 7 local bike shops over the years. But it's been more than a decade since I last rode aggressively, and sitting behind a desk has gotten the better of me. I've been anxious to get back to being active and used to be an avid mountain biker. I was in the neighborhood, had heard excellent things about UCCyclery, so I stopped by. After just the right amount of time casually looking on my own, Edwin walked up and asked to assist. I explained my past skills, recent years behind a desk, and future intent. Within a few minutes he had selected 3 options which addressed all my concerns, allowed for instant use as well as future growth (as I shed the weight I had accumulated,) and was reassured by the chosen cycles written warranty as well as the shop & staffs expertise and knowledge. I've been actively looking into this purchase, for more than 7 months now, and I'm both relieved to have found the perfect bike as well as the support staff and shop to help me back to the sport I used to love! Thank you! read more

First class shop with a great owner and wonderful staff. I travelled from AZ because this shop was the only one willing to find, and order, my dream bike. Dave and his staff delivered my best bike shop experience yet. I will continue to do business with UCC regardless of the distance. read more

HORRIBLE customer service/basic repairs and maintenance. I do like most of the employees and I know that they're not trying to cause any issues but this just has to be said at this point. Over the course of around 5 weeks I've now brought my bike into this place for a simple rear wheel replacement. First they gave me a wheel that was too wide for my bikes frame without telling me there was any issue (they didn't even properly true it either). Then after that didn't work we ordered another wheel that would fit properly but just when I thought it was over, they also didn't properly true that wheel. So I bring it back to get it trued and that is literally the only reason why I brought it in on that trip. However my first time riding it afterwards, the wheel immediately went back of true and the bike was unridable once again. So I went back one more time and they just took the wheel off and changed it's angle with no effort to actually fix the issue. All of this is interspersed with some very helpful staff and some very rude and accusatory staff. Easily the most convenient bike shop for me to go to but I'd rather be inconvenienced than do business with them ever again. read more

I bought an electric bike from them, and when the screen went out I called to order a new one. The fellow I spoke with said he would order it, but I never received a call it was in. The bike still works, but LCD doesn't function properly. Other than that, the guys that work there are knowledgeable. read more

So, i'm looking for a bicycle! Checked out a few shops before coming to this one. A female salesperson met me at the door asked me if i needed any help and i told her what i was looking for. She was friendly, but she didn't know much about a bike i was curious about. So she call another guy. An old dude, not sure if he was a sales-guy or a manager. He asked me if i had any questions about the bike, so asked him. At the same time another customer passed by and it seemed they knew each other. So, without asking me to wait or apologizing, the old dude started to talk with that other customer. Ok, i thought, i could wait. Five minutes later, the customer left, but the old dud was approached by a young salesman with a problem some sort, so they all together took off. And i was there standing all alone for another couple of minutes when i decided that a bike i'd seen in a different store was good enough for me! read more

While UC Cyclery has an excellent overall offering of bikes, clothing and accessories, I will focus this review on the customer service and quality of the mechanic. I'm graciously giving 5 starts because they truly went above and beyond in numerous instances to help me out. Most notably, I brought in a Canyon Aeroad before they began selling them in America with a Rotor powermeter/crank. The bike had been making terrible noises for over a year. I had brought to numerous high end, respected shops in the city. They had gone through quick assessments, changed the bottom bracket, chain, bearings, etc. None of it worked. I was at a loss, as I don't know much about bikes in the first place. Steve at UC took one quick ride on it and told me confidently he would figure it out, and needed to keep the bike for a bit. Within hours he told me what I somewhat suspected, it was a bigger issue with the Rotor crank. Steve contacted a rep at Rotor, discussed the situation, mailed the entire thing to them. This was a huge win for me. Rotor rebuilt it, retested it, sent it back and it is perfect. For anyone who's had the unknown noises coming from a bike that worry you, you know how good it feels for someone to get it right. That's exactly what Steve has done. I feel much better owning these sort of bikes now, knowing the professionals at UC can confidently support all of my needs. This review could go on and on with more instances where they've been fantastic to work with. Go to UC Cyclery, you'll be happy you did. read more

I've had my bike serviced at UC Cyclery for the past 10 years and have found the service to be both friendly and professional. Recently I purchased a new Specialized Roubaix Elite with the helpful assistance of Edwin who spent sufficient time with me to insure the bike met my needs. The bike was ordered and ready for pick-up within a few days, as promised. Jon and Steve were both extremely helpful in getting the bike ready including the addition of accessories I added when I am came in to pick up the bike. They spent at least an hour with me to insure that a good fitting was performed and that eveything was to my satisfaction. Apart from the convenience of dealing with a local bike shop, my experience through the years keeps me coming back and I look forward to taking advantage of their lifetime free tune-up policy. read more

These guys are great. I drove in from Phoenix and our bikes fell off the trunk mounted rack at 70 mph on the way in to San Diego. To make a long story short they lent me a wheel for the weekend and got both bikes fixed in time to do the group ride we had planned. Thanks UC Cyclery!! read more

I have been using this shop since the late 1980's when Dave was located in the West end of UC off of Govenor Drive. I have always recieved exceptional service. I have referred family,friends and recently my renters to this shop. They have all got back to me letting me know how pleased they were. Steve the mechanic that usually works on my bikes is exceptional, always being honest and never trying to over sell etc. I have a mountain bike, 2 road bikes and 2 fixed gear bikes. They recently did a great build up of my SALSA FIXED gear training bike. I have continued all these years to use this shop because of having known Dave since the mid 1980's and he only hires people that not only know what they are selling yet they really know customer service. GREAT SERVICE- COMPETETIVE PRICES-KNOWLEDGABLE SALES STAFF=ONE OF THE BEST BIKE SHOPS IN SAN DIEGO. The SDBC ride leaves from this store and its always nice to have a great Bike store to return to after the ride. they sponser the UC CYCLERY TEAM and those guys are one of the few elite teams that always are aproachable and helpful out on the roads. SEE YOU ON THE ROAD OR MORE THAN LIKELY OUT ON SUNRISE HWY. read more

I need to write a review about this store because this past weekend went in to see if the store had a strap for my broken front light. I had every intention of buying another if needed as well as a rear light. After standing around and having to find someone to ask for help I was rudely told by the guy in the back that they "might or might not have it" and to check online. It was like I was being a distraction to him - as a customer. The guy at the front desk was equally as rude so I went down to California Bicycles where I ended up spending $60 to buy some great lights for my bike. UC Cyclery I will never give any of my money to you because you so obviously DON'T value the customer. Learn the basics of customer service otherwise people will (and are) spending their money elsewhere. read more

EXTREMELY KNOWLEDGEABLE staff. However, they are very expensive. I guess they really like to take advantage of that La Jolla clientele.

I bought a bike a week ago and my experience at UCC was absolutely great. I'm happy I did not read any of the reviews before going there because I might not have gone! After reading a few of the reviews giving one star - I am shocked that we went to the same place & had such different experiences. Everyone I came into contact at the store was friendly & helpful. I worked with Edwin who was the best. He helped me find a bike & some accessories and was one of the most helpful sales people I have ever dealt with and I would highly recommend him and UCC. read more

This is a great bike shop. I bought my bike there and have received tremendous service every time I visit. On my last visit Edwin Clement was very helpful in helping me select quick-release pedals. Whether I need air in my tires or just have a question this store believes in great customer service! read more

I just had an incredible service experience at this store. After visiting another bike shop in Mira Mesa where the service lacked any excitement or desire for my business, I happened to stop into u c cyclery and met Edwin. He was knowledgeable, passionate and committed to delivering exceptional service. Fast and efficient rarely meets personable....... It did today as I purchased a bike that I'm excited about. Well done! read more

Great selection of bikes and equipment and greet location but pricey. Understandably is in a high rent district but they seem much more focused on the sale than the customer service. Like another reviewer said they "nickel and dime" you on things that they should just take care of in the spirit of good customer service particularly if you've spent a lot of $ there. I had a broken accessory that they wouldn't exchange even though I spent over a $1000 in the store. Very disappointed.. read more

When I was a cycling newbie, I wanted to talk with someone who would give me good customer service and a good direction to go from. I stumbled upon Performance Bike and thought it was a good start. Friendly staff, good selection on beginner bikes for a beginner price range, and had everything I needed to get started. Plus a rewards program! But I didn't buy from there just yet, as I had just heard about U C Cyclery. After going into the store, I was mesmerized by all the fancy bikes tightly lined together. There were a few other people in the store, yet the staff kind of hung around not really doing anything. I was 19 at the time, but still felt a little insulted and got the notion that they just automatically assumed a kid like me wasn't going to buy. I walked up to one staff member who I eventually found out was the store manager. When I asked if they had any membership point systems or discounts, he immediately informed me how superior U C Cyclery was compared to places like Performance because they are a small shop that can offer customer service second to none. When I told him I was interested in getting a beginner bike, he was making it painfully obvious he was more interested in the man wandering around the bikes who was a few years older than me. I couldn't believe I was getting profiled because of my age! His snooty attitude and disregard for my interest. I bought my first road bike from Performance Bike the very next day. Fast forward a few years I'm a pretty seasoned rider. But each time I have gone into that store to pick up something I need (extra tubes, shot blocks for a ride, etc) I leave in absolute disgust and shock from the worst customer service I've ever experienced. They don't care about me, and are full of ****. Their only solution for you is to buy it brand new from their store, no matter how simple the fix. The ONLY good thing they do is help host the Tour de Cure. But even that's just a publicity stunt for business! If TdC goes somewhere else, these guys are down the tubes within the year. Performance Bike, Ride Cyclery, HiTech Bikes, are only a FEW of the many other bike shops with service that caters to every rider, not just the middle aged man with money. I tried to get a hold of the current store manager when I was interested in buying roof racks, and to inquire about their interest in helping a charity 5k event for cancer victims. I spoke directly to the manager (Bob) in the store who gave me his card and told me to email him. He also said he'd follow up with me on the bike racks. I emailed him the next day. No reply for 2 weeks! I emailed again and still no reply a week later. I eventually went back into the store, reintroduced myself and asked if he had gotten any of my emails. He replied "Yes...." just blankly as if there was a follow up to that question. I asked deliberately if there was a time when we'd be able to discuss the possibility for their help in hosting packet pick up or something along those lines. He said maybe. What about our conversation?? What about my emails?? I asked him if there was a way I would be able to get an estimate from someone with my TCSD discount on bike racks and he said he "Wasn't sure. Sorry". I won't even apologize, but what kind of ****-brained response is that? Needless to say, the charity event attracted nearly a thousand people and ended up being sponsored by a different shop. And I bought my bike rack from Ride Cyclery and could NOT be happier. They were on the phone with me immediately after I placed the order, when it arrived, and helped me install it. They gave me immediate assistance if anything went wrong, and if anything will go wrong. I have confidence in them for their support. That is something U C Cyclery will NEVER deliver on. 3 strikes and you're out Bob. I have already directed away thousands of dollars in business from your store, and all my friends are extremely satisfied with their purchases from real stores with real customer service from staff who really care about their customers. You don't deserve it. To anyone considering going to U C Cyclery: just don't. You think you'll be happy but do just a little more shopping around and you'll be much much happier with much much better bikes at much much better prices from any of the bike shops I have mentioned above. read more

Went in a newbie and came out with a good deal on a road bike. The sales staff is knowledgeable and respectful. They also patiently answer all your questions, let you test ride the bikes and are not pushy at all. Best part is the free tune ups for life. read more

These folks are friendly and professional. I took my bike in for a tune-up and flat repair. Jon greeted me cheerfully and explained what they could do with my bike, did a quick check, then gave me a good estimate. He even took the time to recommend a good lubricant for my bike. It was a beehive of activity in the repair shop and I was impressed by the cleanliness and good attitude of the folks there. Later that day they called me when my bike was ready, as promised. At pickup, Dave even volunteered to put the bike in my car - thanks! I'll be back. read more

I decided to take up cycling in June and bought my first bike from Craigs List. Immediately thereafter I shopped around at several stores, but was unsure of what I needed. As soon as I walked in the door at UC Cyclery, Edwin greeted me and immediately began assisting me. I pretty much just told him to help me figure out what I needed and an hour or so later, I was all set. Most importantly, I felt confident about my purchases. Ever since then, it has been my go-to shop! Hank recently did a fitting for me before I went out for a two day tour and it made a HUGE difference in how I felt on the bike - absolutely worth the money. I love UC and will never go to another shop if I can help it! I can't wait to buy my next bike there! read more

The owner and staff at UC Cyclery really knocked it out of the park for me last weekend. I arrived in town late in the day for a long "bachelor party weekend" and we immediately rushed off to dinner. We were at dinner when it occurred to me that I had forgotten to pack cycling kit and we were riding early the next morning. It was nearly 8 o'clock at night and every shop I looked into was closed or too far away for me to get to. The owner was happy to talk through his available gear, rung up my order over the phone and sent one of his workers (I can't recall his name I feel bad about that) over to the restaurant to hand-deliver it to me. They even included a nice water bottle for free. This is the kind of outstanding service that brings back loyal and repeat business. I made it a point to visit the shop the next morning. A very nice operation and all of the staff was extremely friendly and helpful. My only critique would be that it would be great to see them carry more "non-Specialized" bikes and supplies. Other than that, what a fantastic shop! read more

I'm giving 5 stars based on my experience with Mitchell. Just purchased my first road bike and was in need of shoes, clips and helmet. Mitchell was super friendly, spent A LOT of time with me!!!! Very knowledgeable!!!!!! Definately didn't feel like he was trying to oversell me! Thanks Mitchell!!!! read more

Sorrry to downgrade, but I switched to another shop after I had a disappointing experience here with a bike repair on my Turner MTB. I think the intentions were good, but I was not happy with the final outcome. I brought my bike in for service due to poor shifting. The recommendation that I received was a new chain. So I went for it, but when I got my bike back it did not function as expected. It was particularly disappointing as upon stepping into the saddle, the bike slipped out of gear right away! It is obvious that the bike was not test ridden under pressure. It made for a frustrating ride in the Laguna mountains that day. When I returned the bike to the shop, they recommended a new cassette for the rear derailleur. Just wish they would have done a complete diagnosis in the first place and given a full picture from the start. It would have spared me two separate trips and much aggravation. read more

This review is purely about service. I broke a derailleur cable while out on a ride on a Tuesday morning. Limped into the UC Cyclery. The service guy was superb (older guy named Tom or John). He replaced the cable & checked my bike for any safety issues. He tightened my headset & cog cluster while explaining everything he was doing. Total cost: $19. Total time: about 10 minutes. Just great service. read more

After falling from my road bike, my derailleur hanger was bent. Went to blackmountain bicycle twice to fix it. They only used derailleur adjustment screw to "adjust" it. It seemed okay when i test ride in the parking lot. After that, shifting was all messed up. I had chain falling off chain ring a few times, derailleur caught with plastic pie plate. Finally, we brought my bike in to u c cyclery last weekend. The technician looked at the derailleur hanger and said it was bent. He charged us $15. We waited right there for 15 min and the bike was done. I just rode 20 miles today to Cabrillo monument and back. The derailleur shift smooth like new. It is the best $15 I have spent on the bike. My husband and I had several mountain bike tunings done with UC cyclery. We are always very satisfied with their service. read more

We went in last week to investigate buying our first road bikes. We aren't experts in this and really needed someone with the knowledge, patience and time to walk us through our options, the costs of different models, benefits/drawbacks of each, and match that to our goals and budget. Adam helped us and he was fantastic. He really listened and found us two road bikes that are perfect. All told he probably spent 3 hours with us -- and the time and attention was invaluable. We're now very excited to start the road-bike phase of our biking hobby with equipment ideally suited for us. Couldn't be be more pleased with UC Cyclery and the quality of people and equipment. I highly recommend them. read more

I've been to UC Cyclery several times and have always found the staff to be friendly, helpful, and knowledgeable. Last time I stopped by, I worked with Edwin and Miguel to purchase a new bike for my son. The price was reasonable and like that I can get free tune-ups on the bike. The location is also really convenient for us, which I appreciate. read more

Decided to take up biking upon retirement....hadn't ridden for a few years. A friend recommended UC Cyclery and what a great reference! Edwin took care of everything from showing me bike options without doing a hard-sell on an expensive cycle. The shop got my bike ready and they measured, adjusted, tutored.....did it all to make sure I left comfortable enough to hit the road. And service for the life of the bike is a big plus. I checked out a number of other shops and these guys are the best. 5-stars. read more

UC is a local bike shop that delivers. The guys in service (Steve, John, and others) are exceptional and the managers are attentive and knowledgable (especially Bob). Prices are good enough, especially when the service they provide is considered. A great place whether you race, ride a lot, a little, or are just considering starting up in the sport. read more

Great experience! Visited with my family to consider buying my first 'nice' bike. We were greeted by Adam, who patiently helped us through finding the right fit, and offered several test rides. Ended up buying that afternoon, and couldn't be happier. Will likely go back to get my wife her bike. read more

UC Cyclery is fantastic!!! I am so glad that my sister recommended this company. Service is wonderful - buy a bike from them and receive free service. They are so helpful and knowledgeable. I recommend this company wholeheartedly. read more

Very friendly service- loosened the cassette on my son's bike for free plus advice on lubing and spoke replacement. Would definitely go back for things we can't do ourselves. What a local bike shop should be. read more

I brought my fiancee's Rockhopper in for a tune up because it had been left outside and looked pretty bad. Joe was very informative about the work to be done and helped my find a new set of grips and chain The bike came out great. It looked brand new when they were done with it! My fiancee is extremely picky about his bikes and he was thrilled with the job they did! Great job and great service! Would definitely go back. read more

I was at UC Cycles the last two days looking at bikes. I ended up buying something else, but my experience with UCC was outstanding. Edwin spent a lot of time with me. He worked hard to set up a bike just the way I wanted it. He even did the extra work to find a shorter left crank online. I can't say enough about how positive this experience was. If you need a Specialized, go see Edwin. read more

New to road bikes, picked up a vintage cannondale with some riding issues. Came into UCC not knowing anything about road bikes and left with a ton of knowledge. All the guys at the shop know what they are doing. Edwin, one of the salesmen talked me though everything I needed and the shop guys were great too. Will definitely be back for more. read more

Went to buy a bike was really helped by Johnny with a bike trial and discussion about the best bike for me. Went back to buy and Edwin helped me pick out accessories and install within an hour. Hank helped with figuring out the perfect bike rack. The experience was fun easy very knowledgable staff. Thanks Johnny, Edwin and hank!!! read more

UCC staff and management are top notch. I recently brought my specialized TARMAC SL4 EXPERT road bike. This is my first true road bike. I've own bmx and a cheap mountain bike but nothing like specialized. Edwin and the Dave gave me great insight on my recent purchase literally found a sweet ride and a sweet deal, and the customer service was exemplary. I came in 5 mins to the store close and Edwin stayed and took care of me. They are so well stocked, it really is a one stop shop! After an hour they hooked me up with everything I needed; installing bottle cages, seat pack and dialed me into my shiny new bike by adjusting it to me - swapping out the pedals, seat, stem, inserted spacers for the brakes... Even gave me a quick demo on how to use Cycling shoe and engaging the pedal and disengaging. It took me more then ten mins to understand the concept but I can tell you now that I am a pro now thanks to him. I almost forgot I had to come back to get fitted on the account of being so late and the fitter wasn't there. I was promised a free fit when I went back. So today I got fitted and Bob Took the time to explain what he was doing and why he was doing it. I am supremely happy with my purchase and feel I got an excellent deal. When you are buying a bike for exercise or racing or like me, just to ride for fun several times a week for several hours at a time, nothing is smarter than getting a bike that fits you properly. Thanks team UCC for the great experience read more