I love being a patient of Dr. Ross. She Is friendly as Is her entire staff and unlike the last 2…read morepractices I had, she and her staff know their stuff and are always willing to help. An added plus ar her two dogs that like to do a meet and greet before going back with their mommy to lie down and hang out. I have even had her PA Erin, who Is also excellent and thorough. Other than the Dermatologist I have, Erin is the only PA I have ever felt comfortable and confident with. As far as I'm concerned, they have me for a patient as long as they are In practice.

I located her listing on reviewed primary care providers. I am glad I waited the couple of months I…read morehad to for a first time new patient appointment. She and her staff, including Erin, her PA and I generally don't like PAs, are wonderful. They listen to you, are all very friendly and quite thorough. I feel very much at ease there Having a very friendly dog to say hi makes it even nicer. I would recommend her office to anyone, especially those who, like me, have had a bad experience with other doctors.

I have been going to Kenmore family medicine for over 15 years. Dr. Lisa Mendonza is a caring,…read morecompetent medical professional. She gives quality hands-on care to fit each individual person. You know world full of drive-through medical practices this one offers one of a kind personal service in a caring Catholic environment. I literally drive from Derby New York to keep Dr. Mendonza as my practitioner, feel confident in their caring and compassionate, competent hands. They are a family care medical practice, treating adults and youth.

the entire staff makes you feel guilty for ever needing anything from them. if you have any mental…read morehealth issues- DO NOT CONTACT. no empathy or compassion when it comes your own health.

I switched a couple years ago to WNY Primary and it's been great. I go to either the Maple office…read moreor this one. I have never had an issue calling or rescheduling an appointment. I think every doctor or PA that I have seen has been great and they never push anything. They are very collaborative with me when I go in for an emergency or just a check up. I like this office because it is very modern and clean. It feels like an upscale experience when you walk in and that's great as a patient. You never want to walk in to an office that is dirty when you're sick. I highly recommend this practice to anyone needing a new primary.

I have been a patient for over 7 years. I absolutely love them. The office staff is great, the…read moredoctors and PA's are amazing. The response time in patient portal has been outstanding. Quality of care is unlike any practice I've ever known. I highly recommend PCWNY!

If I could give this no stars I would. My husband wasn't feeling well since Dec of 2021. The PA…read moregave him steroids and kept sending him to the ER for because she was so inept she couldn't do her job. We asked to talk the Dr and they kept brushing him off. Bottom line, my husband has a serious rare cancer that went undiagnosed by this office for over 8 months. Please whatever you do don't go here.

Stupidly sent my son here after he aged out at the pediatricians. He comes out of there with a…read morescript for Wellbutrin. A healthy 19yr old boy goes to this NP for the first time and is put on mental meds and pain meds, because he said his knees hurt sometimes. "Well, here's 800 mg of ibuprofen for you." You wonder why young people have problems? Send them to providers like this! There are steps providers take before adding drugs. Again, he's 19 and very healthy and just left his pediatric doctors. This is what can happen in just a few minutes in the office.

Dawn R, the manager at the front desk, took my phone call earlier and was nothing short of rude and…read morestandoffish. She tried to argue with me that my doctor did not send records, or if they did through meant that was strictly not allowed. I let her know my doctor faxed them directly, confirmed the fax number and she stayed silent. I asked her if she could call my doctors office, if it was an error on their end and she "sure we'll take care of that. Anything else I can help you with?" To which I asked her how are you going to contact them if you don't know who they are? "Give me the phone number." I let her know that I did not appreciate that attitude and rudeness that was occurring and that this must be why there are so many negative reviews. I did disconnect the call at this time. Later I received an email that I had a new "after visit summary" where Dawn proceeded to slander me in notes on my file. I don't have any experience with the doctor herself, but the staff needs some serious customer service training. Such a poor initial reaction.

I would love to review the Doctor himself, but seeing as I never actually got to see him, I…read morecan't..... Made an appointment in November 2022 to "establish care"...earliest I could get in with a PA was February 2023. Brief visit in February, scheduled my annual physical for the following year, with the Doctor as I was told "all annuals must be done by the Doctor". One week prior to the appointment, I received a letter in the mail saying they had to cancel my appointment. When I called to reschedule, they told me their next available was over a year later!! March 2025! I can't even imagine if I was actually sick. "Accepting new patients" is a joke...

I recently went to Empire for the first time for an annual visit. Every single person I interacted…read morewith (the receptionist I talked spoke with to book the appointment, the one who checked me in, nurse who got me in the room and the PA) was genuinely kind and caring. Going to the OBGYN is an extremely traumatizing thing for me, and everyone made me feel at ease without even knowing my history. I am so grateful for have found a new place to go, and for all of the staff here.

Both of my daughters and I left this practice based on what I posted earlier. Today I get a voice…read moremail message from their office with only "hello. Hello. Hello" on it -- no identifying the practice or why they called. None of us have had appointments there since my last post so I don't know what they wanted. And that unprofessional message with no follow up confirms the place has some inept staff members 7 months later -- I get a voice mail message from Empire that simply says "hello. Hello. Hello". Then a letter several days later saying they are changing my daughter's appointment. I left the practice personally years ago because they constantly changed appointments. My daughters both left because of treatment described in my earlier review. It would appear this is not a well organized practice as well as employing a WHNP who does not treat young patients with respect.

If i could give ZERO stars i would. I want others to be aware that Olivia Smith-Blackwell is…read moreunprofessional and truly only cares about the dollar amount. I received a letter from her office on Feb 4th stating that she "could no longer continue my care because of my non-compliance with recommendations for care and treatment." When I called to inquire about this the office manager "Joan" stated that "My health insurance was 'going after them' for me not basically 'asking them' if it was okay to go to an ER vs coming in for an office visit". My last 3 ER visits were for chest pain, passing a kidney stone and abdominal pain with vomiting blood. So I asked just what could have been done in the office seeing how at the ER I needed an IV line, fluids, bloodwork done and CT scans done? None which could be done in office. I work in the Healthcare field and know when to use the resources of the ER. With my complex medical history it's better to go to an ER for immediate answers. All the providers said upon discharge if I didn't feel better in 3 days to call her office to be seen, most cases I didn't need to because I did. But like clock work the office would call me Monday mornings demanding I make an appointment in which I would decline because I'm not paying co-pays for them to do nothing or to refer me to one of my specialists that I already see, it's redundant. While talking to the office manager she just kept saying "my insurance" reached out to them, she then said that with my health issues I seemed to be a "complex patient" and I might be better off finding another doctor. After that conversation I called my health insurance and informed them of the entire conversation. They looked into my account and seen the office had sent them the same letter but on January 30th. I had spoken to the office on January 31st and they didn't mention that they were dismissing me. The insurance company immediately filed a complaint on my behalf. They did not like the fact that the office has lied on them, and they will be launching a full investigation into the practice, the manager at my insurance said this is one of the MANY complaints they have gotten about this office in particular. If you are looking for a doctor who will talk down to you, make judgments about you and let's not talk about how bad she talks about other physicians.....whew then this is the office for you! Word to the wise.....stay away from this office!

The office is horrible! Rude, money hungry, non patient focused, and would rather you leave than…read morewait until your next appointment for you to pay the $25 you owe! I had a test done that wasn't covered under my insurance, so I received a bill for $25. I assume that I can make the payment at the next appointment but I received a bill saying if I didn't pay it and the next 30 days they were going to sever ties with me as a patient. My husband and I then decided that we were going to go to a different practice. When I mentioned this to the lady at the front office, she told me that they charge $.75 per page to send the information to the new doctor. When I inquired if that included electronically, she said yes. I repeated the question because that seemed excessive to charge .75 to electronically send a file. When I got off the phone, I decided to go onto my portal to print out what I could and they had already deactivated my account. They were so concerned about getting every penny they cut out of me that patient Care was the least of their concern.

Finally found a primary care doctor that has a private practice and is not part of a big…read moremilti-doctor group. He has one nurse and one medical receptionist. This is a case of smaller is better. It is also refreshing that there are outdated and recent magazines in the rack.

I can't say enough great things about Dr. Southard and his staff. I've been seeing him for 12 years…read morenow, and at each visit Dr. Southard sits, listens and goes through my examination with unmatched care and thoroughness that I've not seen in any other practitioner. I don't know if the doctor is accepting new patients, but if you are in the market, don't hesitate to check out this office.

I have been a patient of Dr Fuad Sheriff at Amherst Medical Center for many years. He is a…read morephenomenal doctor--extremely knowledgeable, caring and responsive. I am diabetic and had 3 bouts of cancer. Dr Sheriff has seen me through it all. His staff also is wonderful. Nurses take direct calls and respond back quickly with answers or appointments. I am very appreciative of the great care I receive from Dr Sheriff and all the staff at Amherst Medical Associates.

If I could I would give no stars!…read more Thank you for calling and asking why I left the practice! I get that you're way too busy to find out why because of the amount of patients and PA's that come and go so quickly! It would take a days work to find out! You're way to busy following up with patients (not) to see how their doing after you farm them out to other Doc's to do your work for you! I'm Stage 4 Liver Fibrosis, did you know that? Not until now! I had to ask my endocrinologist for the test because you kept telling me my liver was fine! The practice should be shut down for lack of trustworthy care by the practicing physicians! Not the PA's or staff! To all reading this, this is not a normal physicians office! Here don't you dare ask questions about your health care! They don't like it! Take a few pills and don't call me in the morning!

Horrible, stay away. Just in it for the money. Needless tests and over medications. Always calling…read morefor unscheduled visits. Question with prompt answers from staff.