On Monday, November 24th, I went to WellNow for an ear irrigation (a warm water + peroxide flush)…read morebecause my right ear had started to ache -- usually a sign that wax has built up again. I've been through this many times before because my ear canals are tiny and narrow, and WellNow has always handled it just fine. This visit was the exception. The assistant who worked with me was wonderful. She was friendly, careful, and mindful of my weirdly small ear canals. She even managed to remove some wax without causing discomfort. Then Dr. Marc came in. I explained that my right ear was still throbbing and I didn't feel any relief yet. He attempted to irrigate it again, and I honestly have no idea what technique he was using -- but it felt rushed, sloppy, and almost like he was going in blind. His irrigation made me start coughing uncontrollably, and when he finished, I realized my ear was bleeding. Not a tiny spot -- actually bleeding. When I expressed concern, he brushed it off as "something that can happen" during irrigation. Well, Dr. Marc, I can confidently say this has never happened in all the times I've had this procedure done. I left WellNow in more pain than I arrived with, frustrated, shaken, and frankly irritated at the condescending explanation that followed. It felt like being mansplained to by someone who didn't know what he was doing and lacked any semblance of bedside manner. Update - Saturday, Nov. 28: I ended up going to the ER because the pain kept getting worse. The PA who examined my ear immediately noticed that my ear canal is inflamed, which pretty much confirms that something wasn't right with how that irrigation was done.

I have never been treated so poorly for simply declining to go to another location for an X-ray…read moreafter already waiting patiently with my baby. I completely understood the circumstances and that it was not the staff's fault the tech could not come. However, when I declined, NP Casey Renaud became blatantly rude and then questioned why I was being "rude." The interaction felt degrading and unprofessional. As I was leaving, she loudly told the other nurses to make sure they documented that I could not return, which was completely unnecessary and humiliating to hear in front of staff and my baby. No patient should be spoken to or treated that way. I do want to note that the front desk employee could not have been kinder and went out of her way to make sure I was okay afterward, so I truly appreciate her compassion and professionalism. Unfortunately, based on my own experience, I will never return and have filed a complaint with the New York State Office of Professional Medical Conduct regarding the incident.

TThe aare awesome, friendly and knowledgeable. Dr. Gullickson is amazing I've been seeing him for…read moreyears and appreciate his personal engagement style and calm demeanor. I've seen other Dr's and Physicians Assistants there who are also knowledgeable and personable. They gave me earlier appointments in the past to accommodate urgent issues and also to address my schedule. I like the fact that there is depth of talent and experience to draw upon there

Dr Stehlik has been my Doctor for many years.i could give many instances where he really helped me…read morebut one stands out.i was having a very complicated operation on my upper spine .it was a combination of 2 surgeries ,but had to be done immediately. I was really nervious .Dr Stehlik knew this and called the neurosurgeon and he called me to reassure me i would be OK.The Surgeon called me and went over each part of the two surgeries That called really helped me.The surgery went well That is how Dr. Stehlik works.he is my primary doctor and i trust him with all my health decisions.I fell very fortunate to have Dr Stehlik as my primary physician

Myself and my family have chosen Kenmore Mercy for our needs for probably 40 years. So I could tell…read moremany stories about the exceptional care and staff but I'll just recount my latest experience having outpatient hernia surgery here on May 9, 2026. It was a breeze, to be honest. I did my presurgery testing there as well. Easy check in at the kiosk and they take you immediately at your appointment time. I personally never had to wait. Three tests, out the door in half an hour. Very similar day of surgery. I arrived 10 minutes early and was getting dressed in a lovely gown within moments. I wasn't particularly nervous about the operation certainly there's always a bit of anxiety. It helps a lot to be prepped for surgery quickly and by the most polite, professional and kind staff you can hope for. It takes about 2 hours to get a patient ready and it goes by fast. It's also understandable that sometimes there might be a delay but it's no one's fault. Emergency room delays are common everywhere and it depends entirely on how many people need care at the same time. Staff aren't responsible for a rush of ailing people and they do their best to triage appropriately and provide the required care. A shot of "happy juice" in my IV and I enjoyed a rather breezy and relaxed ride into the operating room. At which point, dreamland in moments. Next thing you know, you're awake and being offered ice chips and a ginger ale and graham crackers. I was up walking to the restroom in no time and out the door soon thereafter. Without recounting each time myself or family has been there, I can tell you that every nurse is incredible and every doctor takes the time to listen and address concerns. (I did meet one physician I didn't care for, to be honest, but taking into account 40 years of going here, I don't think that's worth even a gentle complaint.) I noticed someone mentioned difficulty finding parking. I had that happen only once but it was a short walk from a side street to the front door. I hope I don't need their services too often but if I do, I know I'll be taken care of properly and with professionalism and a caring staff who understands any hospital visit can be stressful and they do all they can to make it easy for you.

Unfortunately had come to the ER. Was immediately greeted and checked in. Things moved fast for…read morebeing in an ER, and I feel I was probably a level 3.5 sickness for the ER. The staff was very nice, especially the ladies in the catscan area! But, honestly everyone that came in checked on me, poked me, transported me to another area we all very pleasant. I do feel checked me out thoroughly, although didn't come up with definite answers, and still follow up with other doctors, I will say I was provided good service.

When I was a kid, I swore I'd never get blood drawn because I always had a strange fear of bleeding…read moreout. Unfortunately, I couldn't keep that promise to myself if I also wanted good health. I had gone to the Quest on Delaware in Tonawanda a few times and, even with an appointment, ended up waiting up to a half hour sleep and food deprived. (Darn you, fasting tests!) After visiting my PA on a separate occasion, she requested I get blood work done and this location was closest to her office. I walked in without an appointment, waited 5 minutes, and the whole thing was over with in another 5. The woman who took care of me could not possibly have done a better job. In a situation that causes so many people anxiety, she put me right at ease with breezy conversation and demonstrated real skill in how quickly she finished up. Her kindness and efficiency were so great that it compelled me to write the review now, even though this happened several months ago.

I was sent here by my employer for pre-employment drug screening…read more I was confused when I looked up "Pulse" (as it said on my sheet) it was actually this location so I called first and they said it was accurate and to come here. On that particular day, they didn't have anyone in to do it. So I called back on Monday and I was fine to come in. Everyone on the phones were friendly, check in was quick and easy, and I barely had to wait. It was nice and clean in there as well. No complaints here.

Why do you reserve an Appointment when you still wait over an hour past your appointment time???…read moreMy daughter went in last year as a walk-in and they said she needed an appointment. This year I made her appointment a day before and she still had to sit forever.

I like to sell myself for money, so if you've been checking me out, then I guess I'm the "wh**e"…read morethat you have your "eyes on." No? Too much? American Healthcare is so f***ed up it's not even funny - and this is another example of it with all these little private buildings all over the city taking up a lot of space charging a lot of money and not really having a great amount of expertise. This is actually one of the better ones surprisingly, and the building is standard, not pretty, but clean and adequate - the facility is not bad and the care that they provided for my roomie - without going into private specifics - was pretty good. She's my good friend and indeed I brought here on a number of occasions during the worst of her illness. But the whole system is broken and everybody knows it and it's just designed to take as much of our money as possible. And there seems to be no relief on the horizon. And no line on the Verizon either. Not unless you want to pay 400 a month and sh**.

DO NOT GO HERE. You will not be able to contact your doctor for anything because the receptionists…read moreand answering service DO NOT DO THEIR JOBS. I have been trying to get a prescription for blood pressure meds refilled for almost two weeks so my mother in law doesn't stroke out. Pharmacy was nice enough to fill a 5 pill emergency prescription since she's been getting the same meds for 10 years, but this is totally incompetence on the part of Grand Island Family Practice. If you call them during business hours, you get the answering service 99% of the time. Calls are not returned or taken care of. To make an appointment, I had to walk in to the practice and get the receptionist to put down her cell phone to do it. The Drs/Nurses/PAs are competent, but you will get a different one every time because turnover is high. I have no idea who my current doctor is. Last year I could not get a doctor on the line during business hours, and my mother in law ended up in the ER and almost died because I could not get a prescription refilled in time. I thought it was a one-off thing, but apparently this has been going on for a couple years now, judging by the comments on the googlemaps listing for this location.

I've been sick for awhile, so I tried to make an appt with my dr (which is at this location). They…read moreopen at 8:30. I've been calling since 8:30, and getting the answering service. After several tries they tell me "they must be busy, all back at 9:30. So I started calling at 9:30 and getting nothing but a busy signal. If you think this is an off thing, you'd be wrong. This is all the time. So I'm currently looking for a new doctors office, because this is ridiculous. Edit: so I went elsewhere, because I STILL couldn't get through to this office. Turns out I had PNEUMONIA! Thanks, Island Medical, for your care in diagnosing and treating a dangerous condition I had . Oh, sorry, that wasn't you. That was another doctor.

Hey y'all...I'm home and making tremendous progress every day! I'm still toe touch weight bearing…read moreuntil I go back to the Doctor on the 7th of November, and I'm incredibly grateful for the kind wishes and accolades that have lifted my spirits! Thanks to my son Matthew, Lauren, and Liz for being my pillars of strength! I'm also deeply indebted to The McAuley Residence, where I received exceptional care from Chris Bishop Fineberg, Maudine Hackett, Dave Brzykcy my p/therapist, Lisa, all the nurses, and CNA's! The entire team at McAuley was truly inspiring, and I've never witnessed such compassion and dedication to healing! When Dave asked if I was getting emotional, I confessed that I was overcome with gratitude! Leaving was bittersweet, but I knew I had to take the next step towards recovery! Once I'm fully healed, I plan to return to McAuley and pay it forward, spreading hope and inspiration to others! There's no place like home, but McAuley was a shining example of love, care, and community! Thank you from the bottom of my heart to everyone who has been part of my journey!

This place is awful. The staff are completely unaware of…read morewhat is happening with the residents. They sit at the desk and do nothing. The place hall has a strong odor of urine. I watched multiple residents ring the bell to which no one answers. The social worker at this place is completely incompetent and unaware. If you have a choice, avoid sending your loved ones here at all costs

I took my son to the doctors office and the wanted him to go to the children's hospital. With that…read morebeing so far, I asked to take him to Millard Fillmore. Well, they called there and they had a 6 hour wait. So we went to Degraff. Degraff was nice and small and not overwhelmed with people. It was nice to experience this. You'll tell security why you're there, fill out a little yellow form, and put it in a tray outside of the triage nurse window. While you're waiting, there is a TV on. Surprisingly, it was playing Psycho (the old Alfred Hitchcock movie). I'm not complaining at all, just was not expecting that! There is a station where you can borrow complimentary chargers, which was great, as I was not expecting this and my phone was low on battery. You'll give the machine your number and a credit or debit card from your phone (I think I used Apple Pay). This is just to assure you'll bring the charger back and will not charge you unless you don't bring it back on time (I believe it gave me 24 hours with it, if needed). It will give you the date and time to return by. Then, you'll just stick in any of the open ports and you'll get a text confirming your return (and a message on the screen where you returned it). The overall visit was very pleasant and went by quickly. We were in and out of the ER in 3 hours flat. This included a CT scan. The staff was incredibly nice and communicated well.

I was sent a letter by the hospital admitting to the providers poor service and professionalism. I…read morethought it was all over they were finally going to do the right thing! Well I was wrong!! They sent me to collections for a copay I shouldn't have to pay since I was not even treated or provided with anycare!Way to go on completely TANKING on customer service and making someone pay for your providers poor quality of care and lack of professionalism!