I was very satisfied with the care given by the PA. She was competent and caring. Very unusual for…read morethe urgent cares in this area. HOWEVER, They illegally collected a copay from me that I've been trying to get back for 3 months now. I'm sure this is a common practice after reading some of the reviews. I've repeatedly called their billing dept and have been given the same BS story every time. Now I'm reporting them for illegal practices to everyone I can. And have reported them for Medicare fraud. This is not a small provider. They have 153 ?? Locations all over the country. I wonder how many billions of dollars they've ripped off the country. They need to be held accountable! So if you've ever had a similar experience please report them! They deserve 0 stars but they made me put in something.. smh

We are very satisfied by the quality of care we have received at the facility…read more The problem is that they charged our credit card for services that have been paid by our insurance company (which I had reversed since it was not authorized). In addition, we get bills monthly for that amount, which was more than the actual visit charge. I have called multiple times and can't seem to get it corrected.

I had the best experience here yesterday. I had a fight with a Madoline which ended me in need of…read moremedical attention. Soon as I walked in I was greeted by friendly front desk staff and immediately checked in. My wait time In the lobby was less than 5 minutes. Where I was sent in the back. Again everyone was so nice, unfortunately I can't recall names because I was too focused on my pain BUT from the woman that took my assessment to the two nurses who took care of my they all were so nice. They were gentle with me, explained what they were going to do step by step and throughly explained after care. In total I was in and out within an hour! I highly recommend this immediate care center. The facility is clean, and a nice size.

Came here because a few people with kids recommended it…read more On Delaware in a stand-alone building there is parking on the side. Large waiting room, great in these Covid days. They require masks still - March 2022. There is a tv in the writing room, but at least it's not set to high volume. Easy parking.

I was impressed with swiftness to get registered and put into a room to wait for a doctor. I did…read morehave an appointment which greatly helped but I am still very satisfied with the ladies in the front and the nurses and doctors in the back. I visited well now for a precautionary visit to rule out typical seasonal illnesses before going into work. The nurse and the doctor were both very attentive, kind, and professional. Thank you. I received some outpatient testing to ensure I didn't have the flu, Covid, etc. The exams were not invasive and the nurse who performed the tests was very nice. I will be sure to visit this location in the future if needed.

Wish you had a "zero" option...AVOID THIS PLACE!. When I went to pay with a credit card there was…read moreall sorts of confusion...had to give them three different cards before they found one that was "accepted". Paid for the visit...3 months later I get a bill for over $160 billed to one of the credit cards that was "not accepted" on the day I visited (they ran this card through so they had that CC info). So they billed one of the cards that they couldn't take that day, but they billed me 3 months later on that card. Very shady and the staff seemed incompetent. Location in Buffalo (Harlem Road?)

On Monday, November 24th, I went to WellNow for an ear irrigation (a warm water + peroxide flush)…read morebecause my right ear had started to ache -- usually a sign that wax has built up again. I've been through this many times before because my ear canals are tiny and narrow, and WellNow has always handled it just fine. This visit was the exception. The assistant who worked with me was wonderful. She was friendly, careful, and mindful of my weirdly small ear canals. She even managed to remove some wax without causing discomfort. Then Dr. Marc came in. I explained that my right ear was still throbbing and I didn't feel any relief yet. He attempted to irrigate it again, and I honestly have no idea what technique he was using -- but it felt rushed, sloppy, and almost like he was going in blind. His irrigation made me start coughing uncontrollably, and when he finished, I realized my ear was bleeding. Not a tiny spot -- actually bleeding. When I expressed concern, he brushed it off as "something that can happen" during irrigation. Well, Dr. Marc, I can confidently say this has never happened in all the times I've had this procedure done. I left WellNow in more pain than I arrived with, frustrated, shaken, and frankly irritated at the condescending explanation that followed. It felt like being mansplained to by someone who didn't know what he was doing and lacked any semblance of bedside manner. Update - Saturday, Nov. 28: I ended up going to the ER because the pain kept getting worse. The PA who examined my ear immediately noticed that my ear canal is inflamed, which pretty much confirms that something wasn't right with how that irrigation was done.

I have never been treated so poorly for simply declining to go to another location for an X-ray…read moreafter already waiting patiently with my baby. I completely understood the circumstances and that it was not the staff's fault the tech could not come. However, when I declined, NP Casey Renaud became blatantly rude and then questioned why I was being "rude." The interaction felt degrading and unprofessional. As I was leaving, she loudly told the other nurses to make sure they documented that I could not return, which was completely unnecessary and humiliating to hear in front of staff and my baby. No patient should be spoken to or treated that way. I do want to note that the front desk employee could not have been kinder and went out of her way to make sure I was okay afterward, so I truly appreciate her compassion and professionalism. Unfortunately, based on my own experience, I will never return and have filed a complaint with the New York State Office of Professional Medical Conduct regarding the incident.

The doctor was extremely rude to me. When the doctor came in after hearing all my symptoms she…read morewrote it off as a mere cold and kept talking to me like an elementary grade child telling me to tough it out. The doctor seemed more interested in going back to her conversation with her colleagues than in trying to treat me. I went to a different urgent care after an agonizing few days since I couldn't take the pain and was tested positive for strep Throat. The staff here are unprofessional and I wouldn't recommend this place to anyone.

1 star off for the long wait. Took 2.5 hours to see the provider couple of nights ago. Very…read moreannoying when you're in pain. I developed a nerve pain down my hip, butt and leg few weeks ago that would not go away. this was going on for the past few weeks. I guess I arrived at a bad time. They were getting very busy. It was 4 PM. I did not see the doctor until 7 PM approximately. Poor staffing equals long wait times. Equals unhappy customers. However, once I was in the care of Dr. Okazaki , my annoyance due to the long wait, was diffused. He quickly called the x-ray technician to come over from the other location (Wellnow locations share an x-ray tech). He diagnosed me with sciatica, ordered two medications for me and explained the reason why I should take them. His sweet nature, competence, and willingness to help, won me over. It's a few days later, and I feel much better. Thank you Dr! I should add, the receptionist was competent and friendly. The x-ray tech, as well.

I had an exceptional experience at WellNow yesterday, which honestly surprised me based on a past…read morevisit to a different location. From start to finish, everything was seamless. Cassie, who took my vitals, symptoms, and health history, was one of the kindest and most caring people I've encountered in a healthcare setting. She truly listened, was gentle, and made me feel comfortable right away. Dr. Phil was just as wonderful. He was welcoming, patient, and genuinely attentive, and I never felt rushed. I made my appointment online the night before, and the moment I walked in I was taken straight back. I didn't even sit in the waiting room for a minute, which has never happened to me before. I was in and out faster than I expected. The experience really showed how much the people caring for you matter. Cassie and Dr. Phil work incredibly well together and clearly care about helping their patients. And yes, the slushie on the way out was a nice bonus. This visit completely changed my view of WellNow, and I'm very grateful for such great care.

Was taken in with a scratched cornea. Immediately sat and all vitals were taken. Sat in the room…read morefor over an hour before the doctor came into the room.

Very kind and patient with my autistic grandson and they were able to gain his trust with the…read moretechniques that they used

Unfortunately, my husband fell ill on our trip. I found WellNow on Yelp and decided to give it a…read morego. The visit was excellent and my husband received great care. He found out he had flu B and was able to get prescriptions right away at the Wegmans Pharmacy in the next plaza. Everyone we encountered was helpful and explained what the process was for testing, getting prescriptions, etc. If I ever needed urgent care when in town in the future, I would choose to go here. Also, they have Slush Puppies in the waiting room. My husband had a sore throat, so after he was seen, he got a slush puppy to soothe his throat. Great little extra.

Hera, was @ the desk, took me in 5 mins. 12.10.24 @ 5p She was great!! The nurse & P.A…read more were kind, caring, well-informed. I was diagnosed, got a lot of paperwork to read & understood my sickness. Harjit, another nurse answered more questions & called me 2 days later with the results. Great Care, from every one, Thank You All.

Caitlin was very helpful and to the point. I did not have a lot of time and she got to me quickly…read moreand was very succinct when answering my questions. I would definitely go there again if I were in a time pinch.

I switched a couple years ago to WNY Primary and it's been great. I go to either the Maple office…read moreor this one. I have never had an issue calling or rescheduling an appointment. I think every doctor or PA that I have seen has been great and they never push anything. They are very collaborative with me when I go in for an emergency or just a check up. I like this office because it is very modern and clean. It feels like an upscale experience when you walk in and that's great as a patient. You never want to walk in to an office that is dirty when you're sick. I highly recommend this practice to anyone needing a new primary.

I have been a patient for over 7 years. I absolutely love them. The office staff is great, the…read moredoctors and PA's are amazing. The response time in patient portal has been outstanding. Quality of care is unlike any practice I've ever known. I highly recommend PCWNY!

I was sent here by my employer for pre-employment drug screening…read more I was confused when I looked up "Pulse" (as it said on my sheet) it was actually this location so I called first and they said it was accurate and to come here. On that particular day, they didn't have anyone in to do it. So I called back on Monday and I was fine to come in. Everyone on the phones were friendly, check in was quick and easy, and I barely had to wait. It was nice and clean in there as well. No complaints here.

Why do you reserve an Appointment when you still wait over an hour past your appointment time???…read moreMy daughter went in last year as a walk-in and they said she needed an appointment. This year I made her appointment a day before and she still had to sit forever.