I been with them 9 years 8 months Always pay bills on time…read morethey have over charged me with promise of credit never happened. Now they won't upgrade my phones even though I have never been late and am a PLATINUM customer Go somewhere else they are rip offs

Very helpful. I was in and out in know time. Customer service was spot on. Our bill was reduced!read more

I have a iPhone 15 and it works really good. I love it. Service is really good especially from that…read morelady and a guy named Ryan who both work there.

I set up an appointment with Clay Rebholz at 11:30 today and he was with a customer and we waited…read morefor 25 minutes and someone else helped us we left the phones old ones to transfer to new phones he said all would transfer which they did not. This place is JOKE!! We were there for 2 hours because no one helped us the whole time it was in between other customers. The reviews tell the truth. Avoid this store and Verizon. The response from the owner of this store is the same response everyone receives; I am sorry ! You should be looking at your Reviews! Terrible!! You are not correcting the problem just brushing it to the side. We made an appointment with The Man of Clay at 11:30 he was with someone at the time and for an hour never apologized of said anything to or looked at us. The Man of Clay failed us,you failed us as well. Another sales person should have stepped in to finish with them so Clay could take care of Us! Is this store owned by Ricky Gustifson?

Worst ever. Can fix there own email problem on phone for 3 hours and they want you to change…read morepassword for no reason and lock you out and have to send you a new password in the mail. If your out of town to bad. Takes 30 days.

Just to make people aware AT&T has a discounted program for people who receive foodstamps and are…read morelow income. It's called the Access Program. The application can be found online you can apply online as well as upload documentation needed. I believe it's only for internet services. But, it's like $10 a month for internet if you qualify. With no installation fee or anything. Xfinity has a similar program called Internet Essentials. If you live in subsidized housing, or your kids get free lunches you qualify. I found out about these programs by chance after getting connected with at&t & incurring an installation fee of $99 and a $67 bill for the worst 10 days of service I've ever experienced. Even though they approved me today through AT&T for Access program they will not take away the installation fee & will be trying to make me pay the bill for that 10 days of service..even though I had constant issues with buffering, lost connections, underperforming of internet to be able to watch tv on tv with Roku built in. Not to mention that there was a tech out to try and fix the issues 3 out of the 10 days I had service.....which they never fixed. I was on the phone with them much the other days. Xfinity has a program called internet Essentials. You can get internet for 9.99..at a lot faster speed than at&t. And you can apply over the phone. You can also purchase a computer through them for $150. THESE PROGRAMS ARE NOT ADVERTISED. COMPANIES TAKE ADVANTAGE OF CONSUMERS. PLEASE SPREAD THE WORD.

Great Service! Highly recommend! Everyone is super helpful and friendly on the phone. I never…read morehad one problem. I had the service for approximately 2.5 years. Unfortunately, when I relocated they were not in my area. I wish I could take them everywhere. Highly recommend.

just " upgraded " to their fiber optic.... nothing but problems since.... much slower until I…read morediagnosed and fixed problem myself.... the home phone lost its service, they had to come back, and all within two weeks of " upgrading " i live in metamora and have known most of the people who work for this business which is why im not surprised when f ups like this happen, if you lived here, you would realize that this is par for the course. I'd be disappointed if I actually expected anything from these clowns. I anticipate future outages. 1 star because zero isnt an option

Because the company is not for helping customers it's all about the money not to please the…read morecustomer u don't deserve a raring

Recently moved from Chicago and after 7 years with Comcast we decided to drop them because of their…read moreridiculous price for cable TV, Anyways heard about these guys on the radio and after receiving some printed marketing on the mail we decided to give them a call. So it's a Monday afternoon around 1:30 and I call with some questions, guy answers the phone half a sleep and mumbles the name of the company. Red flag right there, but I decided to continue like I said I was with the same cable company for seven years so I really don't know much about satellite TV. The guy on the other side of the line sounded and felt impatient and fed up with my inquires, at one point I tell him "should I call in a better time, sounds like you are busy" and what I get is this: "Why, I'm answering all your questions aint I" enough said. Sorry buddy that I am taking your time trying to give you my business. I was trying to get personal service that's what they advertise and instead I got a cold shoulder and very poor customer service. Would not recommend them at all you get much better service calling Direct TV.