Chloe was very helpful. She called me back after the fibers were installed in my neighborhood…read more Looking forward to trying their services.

Called me back within 10 minutes, we're very polite and helpful and got my service back quickly…read more Quite unlike Xfinity!

I haven't had centurylink service in quite some time, since this "Wireless" fad started anyway…read more I did however have an encounter with them last year when I tried to get them to remove the outdated, unused, unattractive (ok it sounds like I'm talking about my sister but I'm not) wire from the outside of my home. I had to call 4 times, then eventually lie and tell them a tree was being cut down which may damage the wire junction on the telephone pole out back. I don't feel great about what I did, but we aren't talking about feelings now are we Beverly.

my wife ordered internet only took her a while for them to grasp internet only. Eventually they…read moresaid they got it, they still sent dish out here. They said they'd be here between 8 am and 5 pm Friday, they never showed. We rescheduled for the next Tuesday, they got here and the tech said we were 6500 feet away from being able to get the package we ordered, and we could get a half speed package same price. She cancelled of course. there is no option for zero stars so it says 1 star.

Great Service! Highly recommend! Everyone is super helpful and friendly on the phone. I never…read morehad one problem. I had the service for approximately 2.5 years. Unfortunately, when I relocated they were not in my area. I wish I could take them everywhere. Highly recommend.

just " upgraded " to their fiber optic.... nothing but problems since.... much slower until I…read morediagnosed and fixed problem myself.... the home phone lost its service, they had to come back, and all within two weeks of " upgrading " i live in metamora and have known most of the people who work for this business which is why im not surprised when f ups like this happen, if you lived here, you would realize that this is par for the course. I'd be disappointed if I actually expected anything from these clowns. I anticipate future outages. 1 star because zero isnt an option

We visited the East Peoria Verizon Store on May 3rd to fixed an iPhone voice message problem on my…read moredad's iPhone 6. He went to the Verizon store in Morton the week prior after blog and Apple FAQ fixes didn't work. My dad was told by the Morton location that over 200 customers have visited their store with the same issue. My dad was told it's a known bug and a fix would be pushed to his iPhone overnight. He left his phone plugged in with automatic updates set, but still no one could leave him a vm a week later. I suggested we try the EP store despite the old 1 star reviews. Marquise helped us. He was amazing!! He was engaged as we explained the issue, was patient, and knew exactly how to fix my dad's iPhone bug in 5 minutes. Marquise is the kindest and brightest technician that has ever helped me. It's too bad for me that I'm just visiting from Silicon Valley (5 miles from Apple's headquarters), but lucky for you if you're a Verizon customer in Central Illinois. Go to the Verizon EP store on Camp St and ask for Marquise! Read on if you have a late model iPhone to which people get a "mailbox is full" message when they call you... If you've deleted your voice messages from your visual vm and have taken the extra step to "clear all" messages from your deleted messages screen, and people still can't leave a message, you will need to call your voicemail. Remember how to do that before you had a smartphone? It's been so long I didn't. Go to "contacts" from the phone app and search for "voicemail". You'll need to remember your 4 digit PIN number. My dad recalled over 5. None of them worked, so Marquise helped him unlock his account and reset his PIN. Once you're in voicemail, you'll need to clear your messages manually. Even though clearing all messages from the deleted messages screen should clear vm's from the server, it won't if you're a choice few with the nasty little vm bug. This workaround should work. If not, remember -- see Marquise! Best wishes!

We met with Linda. She spent so much time talking about herself that she forgot (or something- I'm…read morenot sure what) to order the phone that we came to the store to buy. We waited six days and the phone never showed up. Three calls to Verizon Customer "Service" (Hahahaha) netted three different answers (and a hang up) so we just made due with the phones we had. They lost a $1,000 on us because she never ordered the phone.

Marissa brown was amazing got everything we needed and helped answer all questions we hadread more

Very personable and helpful. Went above and beyond to help me get my PC up and running after an…read moreissue with power.