We use Tel-Star's cable internet service at our country home. They address outages quickly and…read morewe've had very few. Been a customer now for 3 years and would recommend their service to anyone!

terrible service! called Friday and they don't have anyone to fix connection until Monday. happens…read morequite often

Chloe was very helpful. She called me back after the fibers were installed in my neighborhood…read more Looking forward to trying their services.

Called me back within 10 minutes, we're very polite and helpful and got my service back quickly…read more Quite unlike Xfinity!

This internet/cable service does shady things. When you cancel their overpriced service…read more$121.99-$133.99 then they offer it at $34.95 to stay with them. So when you cancel there service and and they send you a box and label you send it to them and they claim they didn't receive it until 11 months and hold on to your money for 11 months. They charge late fees when you don't pay them on time but when they don't pay you back they don't think your owed late fees because they didn't pay for 11 months. There internet service sucks

Try my best to get my bill down, finally do so and then they raise it again, was at 140 a month for…read morenet and cable, got a discount for 30 a month of and dropped my cable to have my bill go down to 52ish a month only one month later to have it go BACK up to 78ish a month. NOW the 30 off deal is going away and they ditched my net service to "Give me better internet" making my bill go up again, so after all this now it will be back to 140 a month for just the internet.. garbage company that knows they have a monopoly on my area. Sorry for the word salad just so over mediacom.

Technician was friendly, professional and very efficient. Resolved our issue with no problem!read more

Fix internet quickly very nice customer service. Answered…read moreall questions. Made sure everything worked before leaving Thomas S

Dan and crew do an awesome job. He's done projects at several of our families houses. It always…read moreturns out great and timely.

From the owner: Free in home consultation.read more

I brought in an iPad that had the metal part of the charging cord stuck in the port. Luke had it…read morefixed in about 10 minutes and it charged perfectly! He was super nice to deal with also :)

This business is a scam. The owner Terry or owners husband has horrible customer service. I was…read morecalled an asshole for being upset with the service here. Absolutely unprofessional to go along with terrible work. It's crazy I should have checked here first. This Terry guy is unbelievably unprofessional and lies in literally every negative review. Don't go here - do yourself a favor. Dudes an asshole. Terry read your reviews here bud. Continue to treat your customers horribly and your business will suffer. I stand by everything I said - was lied to on multiple occasions and nothing was done to make my experience better. I paid $50 to be called an asshole by the "business owner" who worries more about lying on negative reviews than he does making things right. Again go to Best Buy and save yourselves the trouble of dealing with this man. The comment below is a great example of lying to try and cover the businesses ass after putting a customer through a horrible and honestly uncomfortable experience.

I found Metronet to be one of the best prices for Internet service. The quality of the service is…read moregood with little to no downtime and when there is an issue service comes promptly and takes care of it highly recommend.

Edwardo was prompt, professional and put our service just where we needed it. He worked hard the…read morewhole time he was at our home and was polite and respectful. He walked me through the app and was careful not to let the cat out going in and out of the house.

started out with great service. however after requesting…read moremaintenance after another ISP crew servicing our neighbor disconnected/damaged our equipment it took a full 24 hours for anyone to be available to assist. The initial phone call just to find that out took over an hour. What if I had to get to work during the next service windows? I would have needed to go 3 or 4 days before getting it fixed. The more time has gone on the worse their response to damage/loss of service has gotten.

I live in Bolingbrook, Illinois. Metronet dug up my backyard and installed a junction ("flower…read morepot") box in the ground, on my property. They buried it right in the line where our future fence and fence post will go. I have been requesting since day one that they move this box over by a foot to make sure it does not interfere with our fence line. Their response was, "Just move your fence". I have called them on multiple occasions, had them submit no less than three construction tickets, all of which have been blatantly ignored. All I am asking is for the box to be moved 12 inches, and so far they have been un-responsive. Now I have to seek HOA, Township action as well as legal action. I would not want to find out how they treat their customers. I will never be one and encourage others not to be either, based on their lack of cooperation and big corporation mentality. I also just posted this with the BBB, but of course, they are not affiliated... no surprise. Run don't walk from this company!

Very helpful. I was in and out in know time. Customer service was spot on. Our bill was reduced!read more

I been with them 9 years 8 months Always pay bills on time…read morethey have over charged me with promise of credit never happened. Now they won't upgrade my phones even though I have never been late and am a PLATINUM customer Go somewhere else they are rip offs