started out with great service. however after requesting maintenance after another ISP crew servicing our neighbor disconnected/damaged our equipment it took a full 24 hours for anyone to be available to assist. The initial phone call just to find that out took over an hour. What if I had to get to work during the next service windows? I would have needed to go 3 or 4 days before getting it fixed. The more time has gone on the worse their response to damage/loss of service has gotten. read more

I live in Bolingbrook, Illinois. Metronet dug up my backyard and installed a junction ("flower pot") box in the ground, on my property. They buried it right in the line where our future fence and fence post will go. I have been requesting since day one that they move this box over by a foot to make sure it does not interfere with our fence line. Their response was, "Just move your fence". I have called them on multiple occasions, had them submit no less than three construction tickets, all of which have been blatantly ignored. All I am asking is for the box to be moved 12 inches, and so far they have been un-responsive. Now I have to seek HOA, Township action as well as legal action. I would not want to find out how they treat their customers. I will never be one and encourage others not to be either, based on their lack of cooperation and big corporation mentality. I also just posted this with the BBB, but of course, they are not affiliated... no surprise. Run don't walk from this company! read more

In my 30 years in telecom, Metronet ranks among the worst ISP providers I've dealt with. In the Copperas Cove, Texas area--where they recently rolled out fiber--the service has been nothing but problems. T-Mobile relies on Metronet infrastructure here, and the connection is plagued by repeated outages, often multiple times in a single week or weekend. Most recently, my service has been unstable all weekend, prompting yet another technician visit. From improperly installed fiber at the outset to ongoing reliability issues at my location, the service has been completely unacceptable. There is no value for the price. I would avoid this provider at all costs. Buyer beware. read more

Avoid T mobile at all cost or it will cost you thousands of dollars. I got a flyer from T mobile in Jan to join their founders fiber internet in the area and have my price locked in for 10yrs. I signed up and they sent a technician out to install the internet. When he i arrived i expressly told him to not drill a new hole but use the existing one for the internet cable as the siding is old and will be prone to crack in the cold weather. The technician agreed and went out side but to my surprise I instantly heard drilling. Upset but willing to let it go i waited for him to return and asked him if everything went okay which he said yes. After he left i went outside to check on it and found that my siding had about a 2-3 inch crack where he drilled the new whole. I called T-mobile ever 3-4 days for 3 weeks to constantly be told they are submitting a ticket and someone will call me in 2-3 business days which the never did. It was clear after the 5 or 6 time trying to get T mobile to respond to this damages they were doing nothing and just hoping i go away. So I filed a complaint with the BBB which finally got them to respond and they tried to claim they have no responsibility as the technician was a contractor and i have to purse him. I obviously rejected that because it was T-mobile who hired the contractor and I have a contract with T-mobile to provide services not some random contractor i have no information on. They finally called me when they realized i wasn't going away and got metronet involved as they informed me metronet handles the installation T mobile handles the servicing. so this is outsourced to metronet who outsources it to contractors. I had many siding inspect the damages and despite the small amount of damages they advise due to the age that the entire siding on the room with the damages be replaced due to repair jobs would not be warranty because they couldnt guarantee a repair on old siding would last. Metronet refused this and instead found a local siding company who would do the job and metronet said they would warranty the area. Sounds great FINALLLY it would be fixed and if the repair failed metronet would take care of it. except when it was time for the funds to be released to start the repair job metronet sent me a contract to sign okay sure i guess? i read the contract and i had to agree release metronet from any liability or damages caused from the damage to the siding even unknown and future damages. it also stated that any agreements out side the contract are not valid. so this essentially mean the promised warranty by metronet would be invalid as it would be an agreement outside the contract and would be unknown damages. So metronet/tmobile was just openly lying knowing they would never warranty this because they know this repair job will not last. also if water damaged resulted be cause of this crack siding or repair failing it would be on me to cover it. So PLEASE AVOID THIS COMPANY they openly admit to vandalizing your stuff and do every shady trick to avoid accountability. read more

DO NOT USE METRONET. Continue to bill me for 2 months after cancellation of service. I used them in Lexington, Kentucky, and paid for 1gig fiber service. However MetroNet doesn't "play nice" with UK's VPN client, so that on the VPN client speeds went down to under 20 MBs, almost like dial up. This made my work-from-home impossible so I ended up also having to get Spectrum in my home, just for work, and as an employee I could not write off this expense. I am going to have to call my credit card company and explain to them Metronet's fraudulent continuation of billing me even though I have no service. DO NOT USE METRONET. read more

Beware of Metronet's Shady Tactics! Metronet installed fiber in my neighborhood and left a mess in my backyard--moved rocks around and other items but never put them back. I cleaned it up myself and moved on. Fast forward to today, and a Metronet rep rings my doorbell, asking if they left a mess. I confirmed they had but said I had already taken care of it. Instead of apologizing or offering real compensation, he tried to turn it into a sales pitch--offering me a "free month of Metronet for the inconvenience." Unbelievable! I stopped him right there and called him out for using their own negligence as a sales tactic. Not to mention, I had a no soliciting sign right by the door. This is not how you make things right with potential customers. If Metronet truly cared, they would have addressed the issue when it happened--not months later as a ploy to sell their service. Watch out for these tactics! read more

Metronet is the Worst Ever with poor Customer Service and rate increases without proper authority. Please people, read ALL the reviews and discover this Company receives only one 1 or two 2 stars out of five. They also will dig up your backyard and leave trash, holes, and uneven ground. BUYER BEWARE Their Customer Service is rude, placing many customers on LONG Hold !!!!! read more

I would give 0 stars if possible. They can not, and are not willing to fix or solve our internet issue. Maybe they are in the middle of a growth spurt or maybe they just are in a place to run good business, but it just doesn't seem to phase them that the internet doesnt work well and I am not getting the 1gig service I am paying for. read more

Their construction crews have no regard for other people. They have been walking around my house where no lines are being dug(around my car, front steps, in front of my garage). Leaving bungee cords ends in the street, tarps in yards where no work is being done. I called customer service and after holding for 20 minutes was told to call a different number (the website listed the number I called as the one they were trying to have me call). Based on this experience and them saying they can't contact them to have them be respectful of others I would not use their services either. read more

The women in the phone are rude as hell. They will cuss at you and then hang up when you ask them to repeat themselves. I have been without service 5 times this month alone. Also if its after hours they hover no way to help you out. They dont work after hours at all. read more

I owed a bill that was a little over $200. On February 13th 2026, I paid a $170.00 towards the bill. The total left was $35. I called customer service after I paid the bill and the customer service rep put in a ticket for my Internet to be turned back on. She informed me it would be turned back on in a half an hour to an hour. I got home from work at 3 pm and the Internet was not on. I text the customer service number and did troubleshooting. I was informed that a technician would be coming out on Saturday February 15th between 12 and 3. The technician came out and got my Internet working and on. I came home today on 2/17 and my Internet was not working again. I went online to check if there was an outage and saw that I owed $255. I called customer service right away and tried to figure out why I owed that amount and I was told that I did not return the equipment. I asked the representative what are you talking about. They stated that my device was cancelled and that I owed $150 for not returning the equipment. I stated I never cancelled my account and just paid $170 on the 13th. They stated that it was cancelled because I fell behind in payments. I told them that I paid what I could in December and my dog had to have emergency surgery in January. But I did pay the majority of the bill. I did not get any notification that the service was cancelled and I just paid the majority of the bill. I asked for a supervisor and they stated that there was not a supervisor available but one could call me back. I stated that I work and would not be able to answer the phone during the day. I also asked for the corporate number so I could file a complaint and they refused to give it to me. They also informed me my account was sent to collections. read more

While the speeds are good when it is working-it goes down regularly and for long periods. You can't speak with a person most times and they just say "yeah there is an outage in your area" They also have not come back and burried the line in my yard. It has been two months. read more

I've had the service for two weeks. I've had to call them three times to get it to work again. Still cannot get my TV to work tonight. Service is intermittent. Horrible customer service. Every single MetroNet person there tells me to "reset my router" or they need to " update software on my modem". If I have to update software or reset my modem every two or three days then their service is garbage. And now waiting 2 days for tech to come out to troubleshoot. Xfinity is more expensive but at least at worked every day. Initially they said it would be a week for them to bury the new cable in my yard. NOW They said it would be at least another 2-4 weeks before they could actually come bury the cable. We will see read more

The customer service is lacking. They must of ran over my sprinkler because a couple of weeks after the install, I get a call from my water company. They tell me my new water is $300.00 since my pass were in the $90.00. And that I should check my sprinklers. They dug up my yard and left a mess with dirt left on sidewalk then, they put the leftover dirt on my tree instead, of back on lawn. Some supervisor appeared at my door without notice or schedule appointment. He told me they didn't run over sprinkler and that anyone could have done that. I've lived here 20 plus yrs without incident. They refused to take responsibility and pay the difference on that bill. Nasty, attitudes. I will stay with Sprint! read more

They are a very complicated company. The customer service is very bad; they don't know anything and never give explanations to you, and they are very rude.When my promo expires, I will change the provider. read more

I've had a cable laying across my backyard for 4-5 months now. I don't even know why they ran a new cable, everything was working fine. The local contractor they use in Lafayette, Indiana is awful. I previously had a cable laying across my back yard for almost 10 months. read more

Truth be told they lie and shouldn't be in business. They wanted access to our property to install cable but our first notice of this was around 8:15 AM on Monday this past week. No prior notification by mail or personal visit like they were required to do before starting work. read more

Negative 5 stars on customer service. Terrible workmanship in my yard. Recommended to my friends when they first arrived. I apologize to them all . They came to hook up my neighbor. Took the lids off the boxes out in my parking. Never replaced them. Left them loose. Beware general public, kids, mailman , and ups. . you're going to break a leg in there. And when you do I have it documented with pics and work order numbers. Over a month and four contact calls. Have told me. Nothing but lies. Says I need to be there although I wasn't there when the lids were removed. It's out on the parking not in my house or on my house. Just poor workmanship. Similar to a dog that craps in the yard and walks away. read more

Metronet - Here is how they left the junction box cover. . laaaaa. Zzzz. - Television Service Providers Near Me - Plainfield, Illinois

The service people seem fine, even nice. The product in Downtown Geneva has been sketchy. Internet and phones down due to a tree today - service came out and fixed all of the building except mine. This is very frustrating as I wait for a next person to fix the fiber after hours. read more

This company destroyed part of my yard. They dug of rocks and extra dirt. They left it a mess. I've been trying to clean it out but it's been difficult due to chronic pain, and I'm a disabled vet. They were installing their fiber optics. All that was in my yard. I'm simply trying to clean it out. read more

Metronet - They left it a mess. All that was in my yard. I'm simply trying to clean it out. - Television Service Providers Near Me - Plainfield, Illinois

Internet is great, speeds are fast, but it is costly. You just better hope that nothing ever happens with your fiber line or you're SOL. Our (poorly installed) overhead fiber line snapped in half and ripped off our house. We called Metronet and were on hold for 25 minutes. Once we were finally connected with an actual human, he let us know it would be 3 days before one of their technicians could come out to replace our line, so we will be without internet for 3 days. My husband runs his business from home, so he is losing money each day we do not have internet. We have been incredibly disappointed by the response from Metronet. We have been pleased with the internet speeds, but the customer service has not been good, and this has not been our only negative experience with them. We are going to shop around for other fiber internet providers who actually do value their customers' time. read more

DO NOT GIVE THESE GUYS ACCESS TO YOUR PROPERTY. These guys manipulated my mother and tore up her back yard saying they needed access. They left a 7 foot hole, destroyed one of her shrubs, and left their tools all over her back yard. She isn't a customer and never has been. They've apparently been doing this all across her neighborhood. My mom talked to the city, and these sleezebags have been doing this all over and legal action is pending. Horrible company. Shady. Use underline or quantum fiber. read more

Absolutely ZERo customer service. So, when you have a problem, you might as well go to the library and use their free internet and while your at it, renew your membership and check out "where the sidewalk ends" read more

3 years of hell, this company will nickel and dime u til u quit, they lie to your face, they take 1h plus just to talk to someone on the phone, none speak natural English, they interup you. its more expensive than their competitors with their mandatory 15$ per mo tech fee that is BS! poor service, worst customer service. I have hated every sec of life with this company. BUYER BEWARE go anywhere else i am trying to save you the miserary. The worst part of Metronet is the: cost, service is spotty, and customer service is the worst of anywhere i have ever been read more

I've only had Metronet for two months, but I have worked with fiber in another industry, and we have found it to be very reliable. The main reason for switching from cable was the price for a two-year contract. Cable prices keep going up with service that keeps dropping out or slowing down. The service so far has been very reliable, but we have not had any bad storms yet in Florida. The only reason I could not give them a 5-star rating is the team of men burying the fiber in the ground. They did not do what their supervisor told me they were going to do. They had to come out three times. The last time out, they cut the wires going to my sprinkler system. I did not even call them aging, I fixed it myself, but had to by 50 feet of my wire. read more

Terrible service that's always down. Overpriced. I've been waiting a month for a new ISP to install their fiber optic network in our home. I'll just have to deal with terrible Metronet for fuck sakes. read more

They have hidden fees built in. When signing up no one mentioned there would be a $12.95 charge per month for Tech Assure. So it isn't such a great deal. They said that by signing the tech agreement, there is no mention of a reoccurring fee, that we agreed to it. Shady business practices. Be ware! read more

Like many other complaints, these jokers came onto my property unannounced & tore it up putting their cable in. That was last fall & I don't think service is yet available for my house. These guys were subcontractors and they managed to severe my CommEd line and leave us without power for about 8 hours or more as well as 42 of our neighbors. I pitched a fit and advised that other utilities, in particular CommEd, ask for permission, get a signed waiver and explain what heavy equipment they're bringing in. Guy came to the door yesterday asking about our interest in Metronet, wouldn't use them if they were the last service on earth. I'd give them a zero if it were available. read more

If I could give zero stars I would. They are the WORST, lying, terrible phone and internet service provider. I don't know which is worse, them or Comcast. They won't call you back. They don't care if things don't get done correctly. The managers do not care. They have a global lack of accountability. But also if you try to cancel your service, they threaten you. It's a racket. BUYER BEWARE!!!! read more

We have had MetroNet for over a year and I can count how many times we've actually spoken to someone for help...(not in a good way). Literally will be on hold for HOURS. It gets to the point where you just hang up and hope for the best. MetroNet is the ill-fated love child of Spectrum, they both suck. read more

Shut my service off after I paid my bill. Then they tried to charge me a fee to turn it on then corrected it said it would be back I. within the hour! 5 hours later still off and 2 hrs on hold. Igno in chat! Worst customer service EVER! read more

I just had my 1 gig internet service installed yesterday 8/31/25. The tech arrived at 8:02am and left my house at 4:30pm. It wasn't connecting and the the speed was less than 300 when I am paying for 1Gig. The call center that 45 minute wait times so plan on it being an all day process. If this is how it is after install I will pay a higher price to get what I pay for and have someone answer the phone. read more

I have never experienced this poor of customer service. We sold out house, and moved eff 07.02.25. We started calling metronet the middle of June to begin cancelling our service. We could never get a hold of anyone on the phone/email/chat. On 07.21.25 I finally got ahold of someone on their CC line. They advised they would cancel our service effective 07.02.25 and that all we need to do it take our router to a local fed ex store with our account # and they will ship it. They advised they sent a confirmation email. Well, here we are on 07.28.25 and fed ex wouldnt mail our router and they keep billing us and we never go a confirmation email that we were cancelled. I am currently on hold again and have been for over 30 minutes. I will never recommend or work with metronet ever again. read more

Although I'm not currently a Metronet customer, I did have a good interaction with the corporate headquarters after one of their crews accidentally knocked down my mailbox. After reviewing the issue, we quickly came to a fair money settlement to have it repaired with a minimum of hassle. I think response demonstrated a company with good values toward the public. read more

Their customer service sucks. Good luck ever getting a hold of someone - it takes forever! And once I did and thought I resolved my issue, turns out the person on the phone never did what they said and now I'm stuck waiting to talk someone AGAIN. Been waiting for about 30 minutes... last time it took 2 hours. I also don't recommend enabling autopay. For some reason they make it super difficult to cancel and it bills you way before the due date. read more

Woke up to a stranger digging in my backyard. Never any prior notification or visits to inform me that someone is going to be on my property. Entering and leaving like it's their own house, looking into my windows. My dog went ballistic. I couldn't let him out for several hours. Workers don't speak English and can't explain what they are doing there and why. The customer support person tolerated me well but I never even got an apology for trespassing. They kept repeating that digging has been approved by the city, but it doesn't resolve the issue. You have to notify people about such things, at least to protect your workers. Worst case scenario, they could be shot. Extremely unpleasant experience. read more

very bad customer service or they playing games! after one year of service they raised there price for 20$ more after I called them they told me that my discount expired and now that's the regular price that i will be paying! I told them that needs to go down and after couple of emails exchanged we agreed on 76$ a month for 3 years but that never happened this is 4th month and they still sending me same amount that they raised on first place! I called them after first mount and they give me BS bla bla we are sorry about that and so on but nothing got changed! read more

We signed up for it on June 28th and our rep didn't bother to mention that 1) the fiber cable would not be buried the day we got it hooked up so we had yards and yards of cable that we had to move around to mow 2) that they were going to have to tear up our neighbors yard as well since the box is in their yard and 3) when we called and asked when they were going to get it buried we were told it could take up to 2 weeks for them to get to us. When they did show up - it was the 4th of July and we were hosting a party. Oh and by the way... it does't work and we have to wait two days before someone will come out to look at it and I work from home. read more

I decided to give Metronet a chance when we moved into our new house. I had them for 2 months with a Direct Fiber connection. Speeds and the wifi were terrible. I tried 2 different routers. Went back to the internet company we had before (Sparklight)and haven't had any issues. It took me over 2 hours to get someone on the phone at Metronet to even discuss cancelling my internet. Might be the worst internet company of all time. read more

I wanted to leave a comment re: Rich B., a Metronet employee from Aurora, IL, who installed Metronet in our recently purchased home. He was kind, friendly & most helpful with the process. It's nice to know that there are good people out there, who truly do a good job. Thank you, Rich! You were most helpful. read more