I just had my 1 gig internet service installed yesterday 8/31/25. The tech arrived at 8:02am and left my house at 4:30pm. It wasn't connecting and the the speed was less than 300 when I am paying for 1Gig. The call center that 45 minute wait times so plan on it being an all day process. If this is how it is after install I will pay a higher price to get what I pay for and have someone answer the phone. read more

I have never experienced this poor of customer service. We sold out house, and moved eff 07.02.25. We started calling metronet the middle of June to begin cancelling our service. We could never get a hold of anyone on the phone/email/chat. On 07.21.25 I finally got ahold of someone on their CC line. They advised they would cancel our service effective 07.02.25 and that all we need to do it take our router to a local fed ex store with our account # and they will ship it. They advised they sent a confirmation email. Well, here we are on 07.28.25 and fed ex wouldnt mail our router and they keep billing us and we never go a confirmation email that we were cancelled. I am currently on hold again and have been for over 30 minutes. I will never recommend or work with metronet ever again. read more

Although I'm not currently a Metronet customer, I did have a good interaction with the corporate headquarters after one of their crews accidentally knocked down my mailbox. After reviewing the issue, we quickly came to a fair money settlement to have it repaired with a minimum of hassle. I think response demonstrated a company with good values toward the public. read more

Their customer service sucks. Good luck ever getting a hold of someone - it takes forever! And once I did and thought I resolved my issue, turns out the person on the phone never did what they said and now I'm stuck waiting to talk someone AGAIN. Been waiting for about 30 minutes... last time it took 2 hours. I also don't recommend enabling autopay. For some reason they make it super difficult to cancel and it bills you way before the due date. read more

very bad customer service or they playing games! after one year of service they raised there price for 20$ more after I called them they told me that my discount expired and now that's the regular price that i will be paying! I told them that needs to go down and after couple of emails exchanged we agreed on 76$ a month for 3 years but that never happened this is 4th month and they still sending me same amount that they raised on first place! I called them after first mount and they give me BS bla bla we are sorry about that and so on but nothing got changed! read more

We signed up for it on June 28th and our rep didn't bother to mention that 1) the fiber cable would not be buried the day we got it hooked up so we had yards and yards of cable that we had to move around to mow 2) that they were going to have to tear up our neighbors yard as well since the box is in their yard and 3) when we called and asked when they were going to get it buried we were told it could take up to 2 weeks for them to get to us. When they did show up - it was the 4th of July and we were hosting a party. Oh and by the way... it does't work and we have to wait two days before someone will come out to look at it and I work from home. read more

I decided to give Metronet a chance when we moved into our new house. I had them for 2 months with a Direct Fiber connection. Speeds and the wifi were terrible. I tried 2 different routers. Went back to the internet company we had before (Sparklight)and haven't had any issues. It took me over 2 hours to get someone on the phone at Metronet to even discuss cancelling my internet. Might be the worst internet company of all time. read more

I wanted to leave a comment re: Rich B., a Metronet employee from Aurora, IL, who installed Metronet in our recently purchased home. He was kind, friendly & most helpful with the process. It's nice to know that there are good people out there, who truly do a good job. Thank you, Rich! You were most helpful. read more

Service is good do far, but they promised that the fiber optic line would be buried within 2 weeks of starting service. Every time I call to find out when this is happening (because the yard guy won't cut the grass with the cable exposed for fear of damaging it) I get told a time or other information that turns out not to be true. here are the summaries of the calls I've made: today, oh, um tomorrow, oh I'm not sure I'll have a manager call you, oh today, I mean tonight, tomorrow, oh I came to bury the line but first the other utility companies need to come out and mark their lines, how long will that take & why didn't that happen already, I don't know... read more

company is absolute garbage. they cut our existing Internet line and denied their actions. left metal wiring all throughout our yard. the access panel they put in our front yard is raised up about 3 inches over the soil. we have to pay out of pocket for the repairs they caused and cross our fingers we get reimbursed from them. the website only helps if you are an existing customer no one will answer the phone when you call to try and speak to someone. read more

Metronet is not worth it. They seem to shut off the phones during problems and don't respond to requests. Cost is more than others at the same speed when the unadvertised tech fee is added in. Not worth the purchase. read more

Terrible company the service is always messed up and they are always over charging. The customer service team always have an attitude. They cut your service off before the due date and have no answer for why it happened. This company needs to do better read more

I've had Metronet for over 3 years and year after year the cost has increased. I called last year and this year after the 10+% increase in the cost of their "service". I called mid July to try and get a better deal and was quickly transferred to customer retention to which I was on hold for about 20 minutes until I finally gave up. So then I went to Xfinity and looked up their current package for 1GB service and found that the cost is $75.00. Original cost is $85, but are able to withdraw the payment from my bank account, which drops $10 off the plan. I get their free modem for 2 years at no cost. So I decided to cut the fiber and go back to Xfinity. Within days I had the equipment and set it up. I've noticed over the past couple days that my TV doesn't have to buffer anymore during programs. It had been a very frequent occurrence with Metronet, so bad that it would knock the sound and the picture out of whack. At the end of my relationship with Metronet I was paying $113 per month for the 1GB. I also found out that wireless is not a taxable item. I think Metronet is taking advantage of our communities and feel that it needs to stop. Good luck to all! read more

I was super optimistic and got my account set up in early July. Ended up with multiple cancelled install appointments (their cancellations, not mine) and was informed that a power pole needed to be replaced before they could confirm anything further. It's now December of 2024 and I still haven't received an install date. I received multiple promises for updates (which never happened unless I initiated them) and kept getting false notifications about install dates. No followup from management. Lots of apologies, but no action. I finally cancelled the service that I never actually had. Will likely be posting to multiples sites in order to help others avoid the frustrations, the empty promises for followup, and the awful customer service around it all. read more

I decided to make the switch from Xfinity to Metronet. The installer came and I told him several times where our Invisible Fence is located. He worked extra hard and made sure the lines were not near the Invisible Fencing line. Fast forward about a week. The workmen come to bury the line and they cut the Invisible Fencing in my front yard. No one was home that day. I've been calling Metronet to get this resolved and I talk to someone in Customer Service and they say they are working on getting in touch with the contractor that did the damage. It's been over a week. They have been very apologetic but I need a solution to this issue. I am very discouraged and disappointed in Metronet right now. I'm afraid if I get the Invisible Fencing repaired and pay for it, Metronet's private Contractor will contest it. read more

There service wasnt bad but the price went up all the time. I am trying to cancel my service and they don't make it easy. Don't do it....

We have been using Metronet for almost three years now. Today, I am still giving them five stars. Their customer service is excellent, their internet speeds are second to none, and if you have a problem they are there to help. In reading other reviews, it seems like some just do understand internet technology or how bandwidth works. The biggest complaint I see if about network speed. In short - don't sign up for than more than what your technology will allow (e.g. Your Router, Your Wireless Card, etc). What was promised (what you are paying for) versus what you are getting (your reality) are a limitation of what you own, not what Metronet is providing. Assuming the fiber optic cable is not bent nor cut, you should be getting your money's worth up to the Metronet modem. What happens after the Metronet modem is a limitation on your end. Take a look at the attached images. Same MacBook, different means of connecting to the Internet. My Wifi connection is slower and my max speed via WiFi is restricted based on me device's wireless card AND the Wifi network type (G, N, AC). Wired Ethernet, I am getting max bandwidth. Don't expect 200 Mbps on the Wireless G or N network provided by the router in your home. We have two XBOX's in the house. Both are connected via wired Ethernet. Why? Speed. Wifi is decent; not good enough for most game play. As for Metronet in general. In nearly three years, we have had ONE outage that we did not cause and that one outage lasted a couple of hours. We had two outages that we did cause. In both cases, we broke and cable, and in both cases, Metronet had a technician at our home within 72 hours of my calling in the request. I have found the Metronet people on the phone and the Techs onsite to be very friendly and accommodating. read more

Metronet - Speed Test Results on wireless Ethernet - Wifi - Television Service Providers Near Me - Plainfield, Illinois

See all

I hated doing business with A.T.&T so I switched to Metronet. WHAT A MISTAKE! Inferior in everyway. We are a small business and we deal daily with internet outages. Customers complain their smart phones work poorly in our shop. Can't speak to their customer service as they appear to have none. Don't answer phone or return messages. Saved only pennies a month. They built their business on hype, they don't deliver. read more

Stay away. The internet never worked. They drilled a hole in our house for nothing. Terrible company.

worst company ever!! it's impossible to reach them. Phone call don't go through!!! I was on hold for 1 hour and 17 minute, and I quit because I wasn't able to wait anymore! I lost 3 hours of my work hours which will be unpaid!!! Service is awful!! 24/7 advertised service is a pure scam. read more

I am so over metronet coming into our yard on an ongoing basis because they had "legal rights" to lay their lines on our property. This week, they severed our internet line, couldn't be bothered to tell us and just tried to tape it back together. When we had our service provider come out to troubleshoot why we weren't connected to the internet, he found their mess and fixed it himself. Would never use them and hate that they have dug up our neighborhood and many others in my city for services we don't even want. read more

This company ran wires thru my yard to connect neighbor and then disappeared, Wires are not buried and have been there over two weeks.

I called MetroNet for the 2nd time (my last call was about two months ago) to inquire about the $200 gift certificate I was promised for signing up for services. The last time I called they stated I needed two months of billing without adjustments before they could issue my certificate. I had a billing without adjustments before adjustment because I had paid the bill twice. I argued but it did no good. I was told the certificate would be sent as soon as two full billing cycles were completed. I waited and did not receive anything. I contacted them again on Friday, February 21 and this time they told me they could not honor the offer because they had ended the $200 dollar offer in August and I signed up for services in September. When I signed up the offer was made and I confirmed that when I spoke to the customer services rep. Now they refuse to honor their offer. I have been told I have no choice but to take a $100 certificate that will take 60 days or a $100 credit to my account. No one is holding this business accountable. They can promise anything to get your business because they can renegotiate on their promise with impunity. read more

There are no brains working there. Idiots. Second and third tier companies provide second or third tier service and support. Technical support is good but the office is not. No direct number to anyone, can't call back and talk to the same person. Spent over an hour to get a simple answer. They said there is no supervisor to speak with. Lack of supervision, training, communication and knowledge. One person was good but after getting disconnected there was no way to ever speak with them again. Then the chain of fools. If you have an option, avoid Metronet. It doesn't end. It goes on and on, getting worse every time. Not a brain cell anywhere. After years, it's worse than ever. read more

Random outages. Impossible to get a hold of anyone during an outage. Their tech support puts me on hold and hangs up after waiting a long time, before I can speak to anyone. read more

MetroNet cut my irrigation line while installing service for my neighbors. I have called 3 times in the last 2 weeks for them to fix this. Each call I'm told I will hear from someone in 24-48 hours. I have yet to receive a call. If this is how they fix their issues, I have ZERO interest in ever becoming a customer. read more

I cancelled the service in March of 2024. They continue to bill me because I could not return the equipment. The local office was never open attempted multiple times, I was told to take it to UPS store and they will take it. Local UPS store told me they do not do that without a shipping label, in the meantime made more attempt's to return it to the local storefront. Eventually called in May and talked with a supervisor who told me they do not send shipping labels instead sent an installer to pick it up. Now I am being told that they will charge me until the day the equipment was returned. Highway robbery read more

Stay FAR away from them!!! If you have to cancel service, they won't do it until they get the equipment back. If you have no way to get to the UPS store, they don't care. Do NOT sign up!!! read more

Here is my story (hold on it's long, there are also updates) 1. In October we had a technician out to fix our line, he told us we were paying for 2 whole house booster but we only had one, so he gave us a second and said our bill would not go up. Sure enough, our bill goes up and we are now being charged for 2 boosters. I contact Metronet and they tell me once I send the booster back via UPS the charges will be credited. Two billing cycles later I'm still being charged for the 2nd booster, and haven't received my initial credit. Been emailing for three days over 10 emails back and forth and they tell me I haven't sent it back yet. I sent them the UPS receipt. To me, it feels like they lied to me to get me to take the extra booster so they could charge me more, and now are not taking it back or crediting me even though they said they would. **update** a supervisor named Ben explained to me that it does take two cycles for the request to be removed. He refunded me the extra cost and said that it would end up double refunding me because at the next cycle it will automatically do it. I feel More than a reasonable credit. Thank you 2. When I signed up I was told I would get a $50 gift card, after two months of bill pay. It never showed up. Contacted them and they said it was never sent so they would credit my bill $50. Two billing cycles later and no $50 credit. When I contact them they said on my November invoice they show two $25 credits but they are not there. When I send them the screenshot of my November bill asking where are the credits they don't answer the question. **update** A manger named Bed walked me though how the credits were applied, I am an idiot, father down the invoice it does show the credits, but the top of the invoice that shows the amount charged did not show these credits. However, if I did a better job of looking up my bill payments I would have seen this. If only the customer service rep took the time to explain that to me I would not have been so frustrated. As far as the service it seems ok. I got 500MB which is more than five times as much as I had with Comcast but it doesn't seem that much faster or better. Overall I'm still annoyed that the tech gave me a second booster and said there won't be a charge, but there was, and that the initial customer service rep just glossed over my repeated requests and documentation. I'm happy with the customer service I received from the supervisor Ben. I will be going straight to him with any other concerns. read more

They have sent a few people to our neighborhood to do work on other people's lines and service, but no matter what happens they shut my service off. Then when you call to try and get help you are on hold for hours. Then you call to find out what is going on and they refuse to tell you anything they have no compassion. You will have to wait 24 to 48 hours to have a service tech come out and do anything. When the techs come out they don't come out when you requested them to so you have to completely last minute change your plans or make sure you are doing nothing all day that day in order to be waiting around for them to show when ever they want to. The customer service is very bad, technical service is bad. If I wanted bad service I would have stayed with Comcast. They say on their website their service is fast and reliable and they are committed to customer service I have yet to feel that commitment from them. This review will fall on deaf ears but someone needs to say something or do something! read more

Pray that you will never need customer support. If you do, prepare to be put on hold indefinitely. They refused to provide information to port my phone number to a different provider even though federal law requires them to allow that. read more

called to cancel last month and the incompetent agent that I spoke with assured me the services would be canceled. I now am receiving another bill from them because nothing in their system says I canceled. FRAUD!!! stay away read more

Worst customer service ever!!!! Installers Park on my lawn and dug ruts with the truck tires in the grass. Then they wanted to fight and argue with my neighbor. They also parked on the edge of his lawn and wrecked it. I emailed the area manager and received no response. Next I was told my bill was due one day then find out that there's a reconnection fee of $30 because I was told the incorrect day. It would rather penalize their customers and take care of them. read more

ZERO STARS but yelp won't let me leave a zero star rating. My internet has been out for almost 12 hours and we haven't received a single communication from metro net about the outage or restoration ETA. I work from home and this is a constant problem. $100 a month for crap internet that needs 3 boosters just to cover the whole house. No thanks. read more

Over 6 weeks and wires still on lawn haven't been completely buried! See pictures. Trench in yard. Had to change box 4x in 2 weeks. Internet is fast is the only positive. Lawn is ruined and TV box keeps going out is negative. read more

Metronet - left open trench of 40 feet in my yard. Still hasn't closed in 6 weeks and they are doing nothing about it. - Television Service Providers Near Me - Plainfield, Illinois

See all

If I could give them a zero - we'll zero! Toilet bowl circles all day long on youtube tv. It takes about two hours to watch a 30 min show due to buffering. Don't waist your money! read more

I DID NOT EVEN USE A GIG OF INTERNET FROM THEM AND THEY WANT ME TO PAY OVER 400 DOLLARS. All the bad reviews are spot on. It is a scam service they dig holes in your yard and hire crack heads to go door to door that work off commission and will tell you anything to get the sale. My guy told me it would be a free trial 1 month and if I do not like the internet I will not be charged a penny. Well that was a complete lie. I called them to cancel a week after having the internet and they tell me to return the modem to the post office. I return the modem and continue to get bills in the mail racking up over 400 dollars. After being on hold for 45 minutes I get hung up on and have to start over and a second 45-minute wait happens until I get another person, I was told they would remove the past due month but THAT I STILL HAVE TO PAY $300. I told them i only used the internet for literally 1 day before I went back to my old internet provider. THERE IS NO CALL BACK OPTION FOR THE CUSTOMER SERVICE YOU HAVE TO LISTEN TO ELEVATOR MUSIC ON REPEAT FOR 45 MINUTES. I ASKED FOR A SUPORVISON AND THEY TOLD MEIN ORDER TO TALK TO A SUPERVISOR, YOU HAVE TO WAIT FOR UP TO 24 HOURS BEFORE THEY WILL CALL YOU BACK. I am yet to get a phone call back. they left the fiber line draped across my front yard for OVER A MONTH. They said they would be back to bury the line and they never did. They left a huge hole for the vehicle tire to fall into every time we pull into the driveway... The list goes on. read more

A little over two years ago, we signed on with Metronet for our business. We were told they were the best of the best and had amazing customer service, and quality control!... That could not have been further from the truth! Since day one we've had nothing but issues. We stayed patient and tried to work with them as we did not want to work with Comcast or AT&T. It is official... metronet is the worse of the three! They never installed our line correctly and it kept getting cut by the lawn maintenance people. Our line must've been cut 10 times before they finally had someone come and bury the line properly. Our service would get shut off periodically with little to no notice. "Routine maintenance for other Metronet customers in the area" is what they said... Very frustrating to try and run a business this way! After fighting with them for hours and hours about how awful their service was, I made my final payment and they told me my service should be back up within 20 minutes... The next customer care associate told me three days... The one after that told me about two weeks. I am officially leaving Metronet and giving Verizon 5G business Wi-Fi a shot! If this doesn't go well, I might just get rid of cable altogether. These companies suck, but Metronet is the worst. Do not use them for your business. read more

Metronet is costly and mainly sport channels not much in the way of entertainment who an watch 15 or more sport channels found more of what I want at comcast cable plus more channels for less money read more

Two full days. That's how long I've had this service. An hours-long outage yesterday which somehow resolved itself. Not even the tech support person understood how it reset. Another outage started early today and is still going. Tech support reported seeing an "equipment malfunction" alarm. It's all brand new equipment!! NEVER experienced such poor quality service with my Spectrum service. Looks as though I'm going back to Spectrum. read more