Very professional and friendly. Brian arrived on time, was knowledgeable of the job and worked…read moreswiftly. Am very pleased with CTEC and would hire them again!

They re-ran the entire network for my house after Comcast and At&t did a terrible job. Every room…read morein my house has full bars wifi, and a port for ethernet in the wall too! Everything looks super professional, and they even put all of the network gear like the modem and router into a little cabinet so that it was hidden away. I was having constant issues with my service and having to reboot the router and modem, but I've had no issues since. I'm planning on having these guys back out to install security cameras for me as well soon!

tried to talk to a human being for three days now, still trying, low CenturyLink wires hanging…read more low, children playing under them

I've been ran through every department and every person they can possibly push me to. I have been…read moredealing with a customer service issue for 3 months and still do not have it resolved. Many people within their team have agreed that I should be compensated for their mistake but no one can seem to make that happen. I wouldn't waste your time or your money with this company. It's sad that to some, it's the only option. Whatever happened to the customer being important?

Darran was kind, professional, and efficient. As a remote worker, good wifi is very important for…read moremy daily life, and he was able to help us solve a persistent problem. It's been smooth sailing ever since!

Just had Darren & AK out to fix our antenna. They were kind, professional and knowledgeable. All…read moreour interactions with the techs and customer service has been great! We recommend JCWIFI to anyone looking for great, affordable internet service!

we have had T-Mobile fiber installed since before Christmas of last year, they were out digging…read morelines when it was outside we went to Costco got into a deal for four phones and T-Mobile fiber locked in for 10 I get was Illinois and the grounds were solid so they couldn't dig in but now here we are mid May and they still haven't buried our line. However they've had seven technicians come out on different occasions most of them said that they installers ran it the wrong way. Finally, they dug underneath my driveway and now they left a 1 inch piece of up in the air with caution tape still nodded around the line. Apparently, the grants that do the digging aren't the ones that do the termination I don't care I've called so many times to get zero response and all I want is for them to do is bury the line. The Internet is fantastic but the customer service when it comes to getting this line out of the middle of my yard is ridiculous and they don't care keep telling you is I'm gonna escalate this one escalate seven of them like can we just bury a line if a jogger is running down my sidewalk and trips over that piece of homeowners insurance gets hit mine. . I'm so disappointed and disgusted with the customer service that you get from the ghetto people that you call to try to get things done..

If you need satellite service and want the very best advice, installation and service call Charles…read moreat EZ! There is no better service if you're trying to decide about satellite service, upgrading or just need advice or service on a present system. Charles will take good care of you!

Our TiVo Box apparently fried the mother board on a Saturday. On Monday we were told that they were…read moreinstalling a new box. It worked OK for 9 days, then stopped on the weekend. The next person who came said the gentleman before had installed an old box. He gave us a new box, fixed a few other problems and this time, the box failed after 5 days. Both men were very nice and my problem is, why can't we get a working TiVo box? All we get is service calls every Monday. I give them a good review for coming out, but no one solves the problem. we are Seniors and kind of tired of paying over $200 a month and losing our TiVo every few days.

Very overpriced, 2nd time in less than a year that cable box needs to be replaced and and poor…read morecustomer service

Needed somebody to come out and look at our television and see if it was repairable gentleman came…read moreout rather quickly a couple days later and was on time and looked at everything and did basically everything we asked him to do

Matching prices great customer service and they do it all! Install and setup. Everything went…read moresmoothly.

We have been using Metronet for almost three years now. Today, I am still giving them five stars…read more Their customer service is excellent, their internet speeds are second to none, and if you have a problem they are there to help. In reading other reviews, it seems like some just do understand internet technology or how bandwidth works. The biggest complaint I see if about network speed. In short - don't sign up for than more than what your technology will allow (e.g. Your Router, Your Wireless Card, etc). What was promised (what you are paying for) versus what you are getting (your reality) are a limitation of what you own, not what Metronet is providing. Assuming the fiber optic cable is not bent nor cut, you should be getting your money's worth up to the Metronet modem. What happens after the Metronet modem is a limitation on your end. Take a look at the attached images. Same MacBook, different means of connecting to the Internet. My Wifi connection is slower and my max speed via WiFi is restricted based on me device's wireless card AND the Wifi network type (G, N, AC). Wired Ethernet, I am getting max bandwidth. Don't expect 200 Mbps on the Wireless G or N network provided by the router in your home. We have two XBOX's in the house. Both are connected via wired Ethernet. Why? Speed. Wifi is decent; not good enough for most game play. As for Metronet in general. In nearly three years, we have had ONE outage that we did not cause and that one outage lasted a couple of hours. We had two outages that we did cause. In both cases, we broke and cable, and in both cases, Metronet had a technician at our home within 72 hours of my calling in the request. I have found the Metronet people on the phone and the Techs onsite to be very friendly and accommodating.

Been without internet for 4 days. Customer service and tech support are virtually nonexistent…read more There was a service outage in my area so I expected I would be back up and running in a few hours. Automated customer service informed me they were aware of the problem and were working to fix it. R days later still no service. Since tech support doesnt answer I contacted billing and spoke to a rep that connected me with a tech support rep that acted like she hates her job. Said a technician would not be available for yet another day. If you need reliable service, this isnt for you

Dennis is awesome! Very detailed with installations and easy to work with…read more Dennis installed our 65" TV over a brick fireplace with a mantel mount. It was precisely placed and was very accommodating with any suggestions. We would definitely use him again.

Brilliant service! Dennis came to look at my security camera system that had stopped working. He…read morehad it all figured out in about two minutes, and working in less than ten minutes! I really wasn't expecting that, I thought I was going to be told I needed a new system, and it would take time, but no, it was all done, and he was on his way in under half a hour. I would absolutely recommend Dennis, he showed up on time, provided a professional, honest service and charged me the minimum for his visit.