We visited the East Peoria Verizon Store on May 3rd to fixed an iPhone voice message problem on my dad's iPhone 6. He went to the Verizon store in Morton the week prior after blog and Apple FAQ fixes didn't work. My dad was told by the Morton location that over 200 customers have visited their store with the same issue. My dad was told it's a known bug and a fix would be pushed to his iPhone overnight. He left his phone plugged in with automatic updates set, but still no one could leave him a vm a week later. I suggested we try the EP store despite the old 1 star reviews. Marquise helped us. He was amazing!! He was engaged as we explained the issue, was patient, and knew exactly how to fix my dad's iPhone bug in 5 minutes. Marquise is the kindest and brightest technician that has ever helped me. It's too bad for me that I'm just visiting from Silicon Valley (5 miles from Apple's headquarters), but lucky for you if you're a Verizon customer in Central Illinois. Go to the Verizon EP store on Camp St and ask for Marquise! Read on if you have a late model iPhone to which people get a "mailbox is full" message when they call you... If you've deleted your voice messages from your visual vm and have taken the extra step to "clear all" messages from your deleted messages screen, and people still can't leave a message, you will need to call your voicemail. Remember how to do that before you had a smartphone? It's been so long I didn't. Go to "contacts" from the phone app and search for "voicemail". You'll need to remember your 4 digit PIN number. My dad recalled over 5. None of them worked, so Marquise helped him unlock his account and reset his PIN. Once you're in voicemail, you'll need to clear your messages manually. Even though clearing all messages from the deleted messages screen should clear vm's from the server, it won't if you're a choice few with the nasty little vm bug. This workaround should work. If not, remember -- see Marquise! Best wishes! read more

We met with Linda. She spent so much time talking about herself that she forgot (or something- I'm not sure what) to order the phone that we came to the store to buy. We waited six days and the phone never showed up. Three calls to Verizon Customer "Service" (Hahahaha) netted three different answers (and a hang up) so we just made due with the phones we had. They lost a $1,000 on us because she never ordered the phone. read more

This is the worst cell phone company rats worst customer service we were told we would get a discount but when we got the bill it was three times what it was supposed to be in no discount we called at three times in three months they corrected it for the third month they said there's no discount there they don't know what they were talking about so we decided to go with another phone company and told him to give us an early termination they said they would weigh the termination fee and if we didn't order phones we bought another company they would give us full price back but when I went return the phones they said they couldn't guarantee that they would give us credit for returning the phones and still charges a lot of money do not go to Verizon they're not consistent with their stories they tell you one thing then tell you another thing I told him I wouldn't let my cats have Verizon for phones so don't go with them read more

The customer service at this store is atrocious. They are no help at all. I was told "That sucks man, sorry for you". That was with an issue that was easily handled at The Digital Store. This isn't the first time they have been rude and uncaring to me. Multiple times both in store and over the phone they have been rude. read more

All we wanted to do was change our phone out for one that we ordered online. When we came to the store the first person who approached us was firstly condescending and rude... he gave us no alternative and said that somone could have hacked the accout to allow us to get a new phone. Shortly after another woman approched to help and was just as rude. This store doesnt even know the meaning of guest service and and are always rude. An easy switch out to a new phone could have happened but instead we got the poorest of customer service I have ever seen. I only wish that I could give a half star to this place read more

Totally disorganized store and rude employees. I walked in and stood at the front where there's normally a staff member waiting to check you in. No one was there and all the employees were very busy so I walked over to a seating area and sat down. At least 2 or 3 people came in after me and a staff member approached them to check them in.... but no one approached me or acknowledged me at all. Is this what they consider good service? I walked up to the front again, where a female employee was now standing, and told her I needed to make a payment. She told me there were machines in the back where I could do that and then after I explained to her that I had a payment arrangement with customer care she said I needed to call them and gave me their number. They're not even open on Sunday's! She was rude as hell too. Not a very good way to treat a customer, seeing as how I've been with Verizon for years and spent several thousand dollars. Fuck that place.... I actually opened my account at the location by the mall and the associates there were way nicer. I'll never go back to the Camp St store. read more

Every time I have gone in there to purchase some accessory, I was in and out in 10 minutes or less, even on Christmas Eve. Staff was pleasant and helpful. read more

I went to buy a new phone, with a case and screen protector. The employee took my phone out of the box and put the screen protector on without asking me. He didnt wipe off the screen and put it right back in the box, when I got home to start setting it up I noticed there was debris under the right side of the screen which made a small part of my screen unusable. Would have been 10x happier if they just put it in the bag for me to do. read more

Employees have a terrible lack of knowledge on electronic devices and phone capabilities. The manager doesn't listen very well. They don't care. read more

Very poor service, slow. Told it would be 15-20 mins. 35 mins later and two employees were standing around, pretty sure one was a manager but it must've been below him to pitch in. Go down the road to the Digital Store where I bought my phone. MUCH better service!! read more

Had a problem with a phone and they resolved it. Quick and friendly read more

I had a pretty bad experience at this store. First they lied and told me that if I bought a case there they would take $100 off the price of the new phone. So I paid $90 for a case that I later found out was only worth around $50 - which whatever fine - but then they didn't actually reduce the phone price by $100. They just inflated the price by $100 in order to sell it to me for the actual price that it was also being sold for online. The same way a lot of clothing stores do for their "sales." Then they forgot to tell me about the $20 monthly access fee when they quoted me a monthly price. Then they also put me on the wrong plan with the wrong amount of data and I had to call the 1 800 number and get it fixed. Won't be going back. read more

You will have better luck ordering online. This store has to be the most dishonest store with the most dishonest sales people. Worked with A portly guy with a beard named Josh, I purchased equipment from him and wanted to trade my phone in, told me phone was not able to be traded in for 14 days he said he would charge me for the items and when I brought my phone back in two weeks I would get a credit for the phone which would eat up the purchase they added to my bill. I brought my phone back in 14 days like I was told by them to do, Josh was there again and I gave him my phone and he took our account info down and said he would give me an email with a confirmation number that it was sent out. Guess what that never happened!!! So I call Verizon many different times after I get my Bill and notice there's an extra 98 dollars on my bill so me and the rep on phone go round after round and so she decides to call the store and speak to someone and they said no one ever stopped in and Josh denied the whole thing until the manager got on the phone and said my phone was in their safe!!! And would be sent out ASAP, Josh was just a lazy bullshitting liar who was just worried about the sale right here right now, I seriously hope they fire the SOB and make an example out of him he makes good salespeople like myself look really bad. I will never go back into a Verizon store again, they are worse than used car salesmen and will do my shopping online for now on. Great cell service horrible customer service, I hope that's not how you train your people read more

Buyer beware at this Verizon Store in East Peoria, IL on Camp Street- make sure you research your options PRIOR to doing business with this place. Went here on (2) separate occasions when we had an upgrade available. The 1st time we upgraded a tablet and ended up with a whole new phone number. I asked the sales associate why we didn't just keep our old phone number and he said to just cancel the old number when the bill comes- good enough I guess, but when a tried to cancel it we had a few month left of our 2-year contract and it would have cost more to cancel it then to just pay the $10 month extra tablet fee- $40 lost. Fast forward a couple years later. My son's I-Phone was pretty well shot and we went in for a 2 year contract upgrade. We were told the best price we could get would be $399 for a RE-furbished identical I-Phone 6 Phone. $399! I'm like why is it so expensive and was told Verizon was trying to get away from 2-year contract phones and wanted to go to monthly payments for phones- we flat out asked the sales associate, that cost is for a 2-year contract price and he said yes. Uhm, well I guess we have no choice, so we ordered the $399 Phone (it was not in stock). When we got home, I wanted to check to see if maybe the insurance we had on the phone may pay for it instead of paying the $399. I went to the Verizon website and started researching, and came across upgrade prices on the web. Found the same phone, brand new- not RE-furbished on the web for $99.00!!! I called corporate and explained to them the situation, and they were flabbergasted the store would do something like that. They said they'd send out a call tag to return the re-furnished phone, issue credit and send us out the new phone at $99. Long story short if that is possible- BEWARE- I will NEVER step foot in this place again. read more

I recently had an issue with my iPhone 5 and I brought it into the Verizon store in East Peoria. Some guy (don't know his name) assisted me and told me my iPhone 5 had water damage so they couldn't replace my phone. The issue was the home button spinning around, it had nothing to do with internal parts but since it had "water damage" it voided my warranty. I never even had my phone by water so I knew that was a lie. I took it to the Peoria store and they inspected it and it had NO WATER DAMAGE. They sent me a replacement right away. Don't go to the East Peoria store if you actually need good assistance, they clearly don't know what they're doing. read more