I have been trying to reach Xfinity to take care of a downed cable line in my back yard. I have…read morecurrently made 8 phone calls. I have had 4 tickets made. Still the line is down. Terrible customer service by Xfinity. I would not recommend them at all. The line has been down for over a month now.

I been with them 9 years 8 months Always pay bills on time…read morethey have over charged me with promise of credit never happened. Now they won't upgrade my phones even though I have never been late and am a PLATINUM customer Go somewhere else they are rip offs

Chloe was very helpful. She called me back after the fibers were installed in my neighborhood…read more Looking forward to trying their services.

Please dont waste your money. This company charges $5 to make a payment with cash in person…read more Internet is spotty at best. Terrible customer service. Please do not use this terrible service

I haven't had centurylink service in quite some time, since this "Wireless" fad started anyway…read more I did however have an encounter with them last year when I tried to get them to remove the outdated, unused, unattractive (ok it sounds like I'm talking about my sister but I'm not) wire from the outside of my home. I had to call 4 times, then eventually lie and tell them a tree was being cut down which may damage the wire junction on the telephone pole out back. I don't feel great about what I did, but we aren't talking about feelings now are we Beverly.

my wife ordered internet only took her a while for them to grasp internet only. Eventually they…read moresaid they got it, they still sent dish out here. They said they'd be here between 8 am and 5 pm Friday, they never showed. We rescheduled for the next Tuesday, they got here and the tech said we were 6500 feet away from being able to get the package we ordered, and we could get a half speed package same price. She cancelled of course. there is no option for zero stars so it says 1 star.

Great Service! Highly recommend! Everyone is super helpful and friendly on the phone. I never…read morehad one problem. I had the service for approximately 2.5 years. Unfortunately, when I relocated they were not in my area. I wish I could take them everywhere. Highly recommend.

just " upgraded " to their fiber optic.... nothing but problems since.... much slower until I…read morediagnosed and fixed problem myself.... the home phone lost its service, they had to come back, and all within two weeks of " upgrading " i live in metamora and have known most of the people who work for this business which is why im not surprised when f ups like this happen, if you lived here, you would realize that this is par for the course. I'd be disappointed if I actually expected anything from these clowns. I anticipate future outages. 1 star because zero isnt an option

We visited the East Peoria Verizon Store on May 3rd to fixed an iPhone voice message problem on my…read moredad's iPhone 6. He went to the Verizon store in Morton the week prior after blog and Apple FAQ fixes didn't work. My dad was told by the Morton location that over 200 customers have visited their store with the same issue. My dad was told it's a known bug and a fix would be pushed to his iPhone overnight. He left his phone plugged in with automatic updates set, but still no one could leave him a vm a week later. I suggested we try the EP store despite the old 1 star reviews. Marquise helped us. He was amazing!! He was engaged as we explained the issue, was patient, and knew exactly how to fix my dad's iPhone bug in 5 minutes. Marquise is the kindest and brightest technician that has ever helped me. It's too bad for me that I'm just visiting from Silicon Valley (5 miles from Apple's headquarters), but lucky for you if you're a Verizon customer in Central Illinois. Go to the Verizon EP store on Camp St and ask for Marquise! Read on if you have a late model iPhone to which people get a "mailbox is full" message when they call you... If you've deleted your voice messages from your visual vm and have taken the extra step to "clear all" messages from your deleted messages screen, and people still can't leave a message, you will need to call your voicemail. Remember how to do that before you had a smartphone? It's been so long I didn't. Go to "contacts" from the phone app and search for "voicemail". You'll need to remember your 4 digit PIN number. My dad recalled over 5. None of them worked, so Marquise helped him unlock his account and reset his PIN. Once you're in voicemail, you'll need to clear your messages manually. Even though clearing all messages from the deleted messages screen should clear vm's from the server, it won't if you're a choice few with the nasty little vm bug. This workaround should work. If not, remember -- see Marquise! Best wishes!

We met with Linda. She spent so much time talking about herself that she forgot (or something- I'm…read morenot sure what) to order the phone that we came to the store to buy. We waited six days and the phone never showed up. Three calls to Verizon Customer "Service" (Hahahaha) netted three different answers (and a hang up) so we just made due with the phones we had. They lost a $1,000 on us because she never ordered the phone.

Marissa brown was amazing got everything we needed and helped answer all questions we hadread more

Very personable and helpful. Went above and beyond to help me get my PC up and running after an…read moreissue with power.

Worst ever. Can fix there own email problem on phone for 3 hours and they want you to change…read morepassword for no reason and lock you out and have to send you a new password in the mail. If your out of town to bad. Takes 30 days.

Just to make people aware AT&T has a discounted program for people who receive foodstamps and are…read morelow income. It's called the Access Program. The application can be found online you can apply online as well as upload documentation needed. I believe it's only for internet services. But, it's like $10 a month for internet if you qualify. With no installation fee or anything. Xfinity has a similar program called Internet Essentials. If you live in subsidized housing, or your kids get free lunches you qualify. I found out about these programs by chance after getting connected with at&t & incurring an installation fee of $99 and a $67 bill for the worst 10 days of service I've ever experienced. Even though they approved me today through AT&T for Access program they will not take away the installation fee & will be trying to make me pay the bill for that 10 days of service..even though I had constant issues with buffering, lost connections, underperforming of internet to be able to watch tv on tv with Roku built in. Not to mention that there was a tech out to try and fix the issues 3 out of the 10 days I had service.....which they never fixed. I was on the phone with them much the other days. Xfinity has a program called internet Essentials. You can get internet for 9.99..at a lot faster speed than at&t. And you can apply over the phone. You can also purchase a computer through them for $150. THESE PROGRAMS ARE NOT ADVERTISED. COMPANIES TAKE ADVANTAGE OF CONSUMERS. PLEASE SPREAD THE WORD.

I have a iPhone 15 and it works really good. I love it. Service is really good especially from that…read morelady and a guy named Ryan who both work there.

I set up an appointment with Clay Rebholz at 11:30 today and he was with a customer and we waited…read morefor 25 minutes and someone else helped us we left the phones old ones to transfer to new phones he said all would transfer which they did not. This place is JOKE!! We were there for 2 hours because no one helped us the whole time it was in between other customers. The reviews tell the truth. Avoid this store and Verizon. The response from the owner of this store is the same response everyone receives; I am sorry ! You should be looking at your Reviews! Terrible!! You are not correcting the problem just brushing it to the side. We made an appointment with The Man of Clay at 11:30 he was with someone at the time and for an hour never apologized of said anything to or looked at us. The Man of Clay failed us,you failed us as well. Another sales person should have stepped in to finish with them so Clay could take care of Us! Is this store owned by Ricky Gustifson?