The Digital Store always goes above and beyond to make sure their customers leave satisfied. Any…read moreof the salespeople are friendly to work with, but I like Stephanie Hampton the best!

One of the only reasons I have stayed with Verizon for as long as I have. Verizon has terrible…read morecustomer service. They are both rude and uncaring. But, every time I have a problem The Digital Store has been able to fix it and make me feel like I matter. Like my business matters. My advice, don't even worry about calling or going to a brick and mortar Verizon store. Save yourself some frustration and go to The Digital Store.

Don't ever go to this store. The black guys that work there are so lazy. I go to pay a bill with a…read moremoney order and they tell me they cant accept that form of payment. Which is BS cause I've done it there before. I'm so sick of the people that work there. cant get their heads out of their ass.

Really terrible customer service. At least say "hello" or "I'll be with you when I can" or…read moresomething. Even when I waved goodbye after standing there like a ahole 25 minutes he didn't say anything. What an absolute joke. I heard the kid say to the couple he was chatting up (only other people in the store by the way) that he was interim manager this week. What a disgrace. Do yourself a favor and go to Allen rd.

The staff here is always super nice and very helpful…read more The last time I was here, I had an Apple AirTag with a low battery, but the battery had swelled up and I couldn't take the tag apart to get the battery out. So I brought it in here, hoping they could help me out. They got it and replaced the battery all for less than $10. I was very appreciative. I will definitely be back.

I cannot say enough good things about Jimmy and the East Peoria Batteries Plus. I had a black…read morescreen on my Google Pixel phone. Jimmy went above and beyond to figure out how to solve that problem so I could transfer data to my new phone. I will be back for all of my battery needs.

They are crooks! I have first hand experience. The IT department was awesome, then Best Buy…read morechanged the rules requiring you to call India or somewhere to make an appointment. The people you called did not want to make an appointment but wanted you to let them help you. I refused because you couldn't understand them. Finally I received an appointment, but I was limited to 15 minutes and previous appointments had taken longer than that. I finally cancelled the service because it was originally over $150, then they wanted you to pay a much higher annual fee. I did not renew! They also have limited help on the floor and they are not trained in a lot of areas. A trip there is a waste of time! Good luck East Peoria!!! The joke is on unsuspecting customers!

Jon greeted me the moment I walked in. He was able to assist me, answer my questions on plans and…read morephones, answer the phone and assist others during my visit without making me feel neglected. Jon's skills are impressive and as a retired sales person with 37 years of experience I'm not easily impressed! The reason I originally came to this person still is true several phones later. Jon is educated in his products, understands the customer value of up-selling and explaining the reason it will benefit them. Feature, benefit, advantage, to me is a great way to sell honestly and Jon exemplifies this technique to create a situation where I'm very comfortable purchasing! As always thank you for your time and giving more than your customers expect Jon!

We visited the East Peoria Verizon Store on May 3rd to fixed an iPhone voice message problem on my…read moredad's iPhone 6. He went to the Verizon store in Morton the week prior after blog and Apple FAQ fixes didn't work. My dad was told by the Morton location that over 200 customers have visited their store with the same issue. My dad was told it's a known bug and a fix would be pushed to his iPhone overnight. He left his phone plugged in with automatic updates set, but still no one could leave him a vm a week later. I suggested we try the EP store despite the old 1 star reviews. Marquise helped us. He was amazing!! He was engaged as we explained the issue, was patient, and knew exactly how to fix my dad's iPhone bug in 5 minutes. Marquise is the kindest and brightest technician that has ever helped me. It's too bad for me that I'm just visiting from Silicon Valley (5 miles from Apple's headquarters), but lucky for you if you're a Verizon customer in Central Illinois. Go to the Verizon EP store on Camp St and ask for Marquise! Read on if you have a late model iPhone to which people get a "mailbox is full" message when they call you... If you've deleted your voice messages from your visual vm and have taken the extra step to "clear all" messages from your deleted messages screen, and people still can't leave a message, you will need to call your voicemail. Remember how to do that before you had a smartphone? It's been so long I didn't. Go to "contacts" from the phone app and search for "voicemail". You'll need to remember your 4 digit PIN number. My dad recalled over 5. None of them worked, so Marquise helped him unlock his account and reset his PIN. Once you're in voicemail, you'll need to clear your messages manually. Even though clearing all messages from the deleted messages screen should clear vm's from the server, it won't if you're a choice few with the nasty little vm bug. This workaround should work. If not, remember -- see Marquise! Best wishes!

We met with Linda. She spent so much time talking about herself that she forgot (or something- I'm…read morenot sure what) to order the phone that we came to the store to buy. We waited six days and the phone never showed up. Three calls to Verizon Customer "Service" (Hahahaha) netted three different answers (and a hang up) so we just made due with the phones we had. They lost a $1,000 on us because she never ordered the phone.

I was turned off by customer service and there snotty attitudes when aI called on a Saturday to…read morefind out the are only available Monday-Thru Friday. I can understand that but I tried to explain my situation and said I'd call after 4 Monday and they still got snotty with me. Your company isn't that important to me if I have to deal with behavior like this.