Because the company is not for helping customers it's all about the money not to please the…read morecustomer u don't deserve a raring

Recently moved from Chicago and after 7 years with Comcast we decided to drop them because of their…read moreridiculous price for cable TV, Anyways heard about these guys on the radio and after receiving some printed marketing on the mail we decided to give them a call. So it's a Monday afternoon around 1:30 and I call with some questions, guy answers the phone half a sleep and mumbles the name of the company. Red flag right there, but I decided to continue like I said I was with the same cable company for seven years so I really don't know much about satellite TV. The guy on the other side of the line sounded and felt impatient and fed up with my inquires, at one point I tell him "should I call in a better time, sounds like you are busy" and what I get is this: "Why, I'm answering all your questions aint I" enough said. Sorry buddy that I am taking your time trying to give you my business. I was trying to get personal service that's what they advertise and instead I got a cold shoulder and very poor customer service. Would not recommend them at all you get much better service calling Direct TV.

Chloe was very helpful. She called me back after the fibers were installed in my neighborhood…read more Looking forward to trying their services.

Called me back within 10 minutes, we're very polite and helpful and got my service back quickly…read more Quite unlike Xfinity!

Very helpful. I was in and out in know time. Customer service was spot on. Our bill was reduced!read more

I been with them 9 years 8 months Always pay bills on time…read morethey have over charged me with promise of credit never happened. Now they won't upgrade my phones even though I have never been late and am a PLATINUM customer Go somewhere else they are rip offs

Great Service! Highly recommend! Everyone is super helpful and friendly on the phone. I never…read morehad one problem. I had the service for approximately 2.5 years. Unfortunately, when I relocated they were not in my area. I wish I could take them everywhere. Highly recommend.

just " upgraded " to their fiber optic.... nothing but problems since.... much slower until I…read morediagnosed and fixed problem myself.... the home phone lost its service, they had to come back, and all within two weeks of " upgrading " i live in metamora and have known most of the people who work for this business which is why im not surprised when f ups like this happen, if you lived here, you would realize that this is par for the course. I'd be disappointed if I actually expected anything from these clowns. I anticipate future outages. 1 star because zero isnt an option

I brought in an iPad that had the metal part of the charging cord stuck in the port. Luke had it…read morefixed in about 10 minutes and it charged perfectly! He was super nice to deal with also :)

This business is a scam. The owner Terry or owners husband has horrible customer service. I was…read morecalled an asshole for being upset with the service here. Absolutely unprofessional to go along with terrible work. It's crazy I should have checked here first. This Terry guy is unbelievably unprofessional and lies in literally every negative review. Don't go here - do yourself a favor. Dudes an asshole. Terry read your reviews here bud. Continue to treat your customers horribly and your business will suffer. I stand by everything I said - was lied to on multiple occasions and nothing was done to make my experience better. I paid $50 to be called an asshole by the "business owner" who worries more about lying on negative reviews than he does making things right. Again go to Best Buy and save yourselves the trouble of dealing with this man. The comment below is a great example of lying to try and cover the businesses ass after putting a customer through a horrible and honestly uncomfortable experience.

Just to make people aware AT&T has a discounted program for people who receive foodstamps and are…read morelow income. It's called the Access Program. The application can be found online you can apply online as well as upload documentation needed. I believe it's only for internet services. But, it's like $10 a month for internet if you qualify. With no installation fee or anything. Xfinity has a similar program called Internet Essentials. If you live in subsidized housing, or your kids get free lunches you qualify. I found out about these programs by chance after getting connected with at&t & incurring an installation fee of $99 and a $67 bill for the worst 10 days of service I've ever experienced. Even though they approved me today through AT&T for Access program they will not take away the installation fee & will be trying to make me pay the bill for that 10 days of service..even though I had constant issues with buffering, lost connections, underperforming of internet to be able to watch tv on tv with Roku built in. Not to mention that there was a tech out to try and fix the issues 3 out of the 10 days I had service.....which they never fixed. I was on the phone with them much the other days. Xfinity has a program called internet Essentials. You can get internet for 9.99..at a lot faster speed than at&t. And you can apply over the phone. You can also purchase a computer through them for $150. THESE PROGRAMS ARE NOT ADVERTISED. COMPANIES TAKE ADVANTAGE OF CONSUMERS. PLEASE SPREAD THE WORD.

From the owner: AT&T is an Internet service provider in Peoria with broadband Internet services to connect your…read morehome to high-speed Internet so you can surf and find all your favorite things online. In select locations, we also offer AT&T Fiber which powers our fastest Internet speeds. But we're not just about Internet. We offer all kinds of products and services to connect people to what they love. Because we're a world leader in communications, media and entertainment, and technology, we can create some of the best entertainment and communication experiences in the world. We're a TV service provider with products that include satellite TV (DIRECTV services and DIRECTV packages), streaming television with DIRECTV NOW, and fiber-optic-based U-verse TV service. Our wireless phone offerings include devices like cellphones and tablets; wireless plans for data, talk, and text; accessories for smartphones; wearables like smartwatches; and other connected devices. Shop online or visit an AT&T store to learn more about all we have to offer you.

Marissa brown was amazing got everything we needed and helped answer all questions we hadread more

Very personable and helpful. Went above and beyond to help me get my PC up and running after an…read moreissue with power.