It took over a month of negotiation and attempted scheduling before they would even come out to…read moreperform the work. Not to mention they misquoted the breath of work that was to be done and never adjusted the original quote based on the final labor performed. They left without fully explaining how to use half the equipment, which, of course, broke. I was supposed to have a seamless wall without visible cords or cables and instead I have a hole in my wall, cables strewn all over the place, and a tv that doesn't work how it's supposed to. Furthermore, I moved the reciver and sub myself to the right as quoted In the proposal. It took days of their responding to my calls and emails before they finally quoted a ridiculous amount of money to come and fix the issues. And of course once I refused to pay for their poor craftsmanship, they've stopped answering emails or phone calls and refuse to come out to diagnose and fix the problem. Terrible customer service. Could've had my grandmother do the same quality of work. What a waste of time, energy, and money.

First off, this review is based upon interactions online and over the phone with an employee of AV…read morePerformance Innovations. I do not touch on the attributes pertaining to installation or specific products used by AV Performance Innovations. This is a review purely based upon customer service and brand representation. Goodness me... It seems that the arrogant audio and videophile mindset has overtaken AV Performance Innovations, due to the fierce representation of "the brand image" by an employee whose name I shall not unveil. After placing an inquiry via their website, I received a phone call this afternoon from that employee, whom immediately revealed a surplus of "toot my own horn" articulation--covering up the "we only deal with folks who want to spend $10,000 and up" sales pitch. Attempting to brush his attitude aside, I explained what we were looking for in our new home. Nothing major -- just want to get our feet wet with a home theater setup before we go all-in 3-5 years from now. My elaborations touched upon the different speakers I've perused, as well as the projector that sufficed for now. To my astonishment, he not only abruptly slammed my research (and advice I received from half a dozen others on AVS Forums, WireCutter, etc.) but also randomly defaced Best Buy--touting that "AV Performance Innovations only deals in high-end equipment and clientele that can afford the best. BenQ, SVS, and blue shirts at Best Buy only deal in data processors and market waste." Wow! A strong opinion that he's entitled to (I suppose), however, if I was the owner of AV Performance Innovations, I would quickly pull him into the office and have a "come to Jesus meeting" on how to speak with potential customers and people in your community. I hate to say it, but he sounded an awful lot like our fearless Twitter "tweeting President", Donald J. Trump. Unfortunately, for him and AV Performance Innovations--by association--I will be spreading the word on the awful customer service and arrogant company attitude.

My contract ended and they keep trying to charge my account. Now saying that I need to send in…read morewriting 30 days before. But when I called because the alarm kept going off, they had no one to send to trouble shoot the problem, this went on for a week. Finally I disconnected it myself. So I would NOT recommend this company to anyone

From the owner: Vivint brings peace of mind with reliable smart home security, effortless home management, and 24/7…read moresupport from real people. We keep you connected and secure, and we simplify your life--every moment, every day.

Well, if the RUDENESS of their technicians is any indication, I would NEVER call this business! I…read morewas trying to turn left off of 74 onto Lincoln Avenue this morning. I had the GALL to dare to try to check for oncoming traffic before I made my turn when some jerk in an FE Moran service van laid on his horn at me. I made the turn and he was still making aggressive, RUDE hand gestures I could see in my rearview mirror. And they call themselves a security system company?! People should be protected from THEM! This a**hat was extremely aggressive and for no good reason. It's not like I was sitting on my phone not paying attention or something! I was driving safely and it was not fast enough for his tastes so he decided to go into road rage. I'd like to tell him what he can do with his stupid horn! NO WONDER they get one star reviews frome everyone. I'd give zero stars if I could.

If I could make this a ZERO, I would: Business: they do an…read moreannual inspection and ALWAYS screw up a perfectly functional system! and THEN (get this!) want to charge me for coming out to fix it! EVERYTIME it's an argument that their "inspector" must have created the problem that we are NOT going to pay to fix! Home: probably due to a storm or the need for another battery, I scheduled a repair appointment. After a 15 minute wait, we called to be told the new company (in my mind, a giant excuse for "I don't give a sh*& about customer care) is in charge of this scheduling and the answer was "I don't know where to call and I don't know when they are coming" but would put out a priority call!!! (I am anticipating another fight for now being charged an emergency fee). Furthermore, when scheduling the appointment, I SPECIFICALLY told them to cease their daily calls that they aren't getting a signal (DUH!). It took the THIRD nuisance call to get the point! Could this company be any more dysfunctional!

Took laptop in for new fan. Tech broke retainer clip for keyboard cable. They fixed it with scotch…read moretape (tech showed me at work bench). Few months later keyboard stopped working again. I do not take laptop out of house. Was told wasn't a part (which they only warranty for 30 days) and so they wouldn't fix it.

From the owner: Facet Technologies, Inc. provides business IT support, computer system sales, data backup and…read morerecovery services, and IT consulting services throughout the central Illinois area. Additionally, Facet Tech specializes in home automation and custom home audio for residents. Facet Tech offers convenient service locations throughout Illinois: Peoria, IL Peru, IL Bloomington/Normal, IL Pekin, IL Farmington, IL From enterprise-level IT staffing to small business computer network consulting, the experts at Facet Tech deliver a wide range of services for the companies of central Illinois. To learn more, contact Facet today.

Not impressed. He sold us what he wanted us to have, not necessarily what we needed. He has not…read morebeen responsive when we asked for changes. We are stuck working with him to maintain his system.

From the owner: Residential & commercial security & fire alarm systems…read more Welcome to Turnbull Electronics Company. John A. Turnbull who still owns the company, founded Turnbull Electronics Company in 1989. The company started out doing security and has expanded to a complete line of equipment and services for both residential and commercial customers. Residential services include central vacs, security, fire alarms, intercoms, music and sound systems, and home automation. Commercial Services include security, fire alarms, nurse call systems, sound systems, card access control systems, closed circuit TV's, and school intercom systems.Our staff strives to provide excellent service to all of our customers. Every Turnbull Electronics Company employee is committed to providing customers with courteous, helpful service at all times. The continued success of our company depends on how well we treat our customers.

The entire process was very simple and wonderful. Kim is very knowledgeable about every step. The…read moreblinds exceeded our expectations and we seriously just love them and can't quit looking at them

From the owner: We specialize in new window treatments including automation. We meet in your home or business to…read moreadvise you on the best window coverings for your space. We are a traveling showroom so we provide the most personalized service tailored to you and your project. Let us show you how the right window covering can improve your space and life. We are full service, from selection to installation!