I had an incredibly frustrating experience with US Cellular at the Norman, Oklahoma store and would not recommend them to anyone. My wife and I have been loyal customers for 10 years, but after this experience, we're seriously considering switching providers. We went to the store to trade in our phones and upgrade, as my wife was eligible for a solid promo. The associate told me that if I paid off the small remainder of my current phone's payment plan, I would also be eligible for the same promo. Sounds great, right? Well, turns out that was completely false. On my next bill, I saw that we did not have the same promo. After calling the store manager and US Cellular customer service, I was told that because I paid off my phone early, I was not actually eligible for the promo--something the associate conveniently forgot to mention. And to make matters worse, they told me I could not trade my new phone back in for my old one. So basically, I paid extra money just to get a worse deal. If that wasn't enough, the associate also told us about a promo for an Apple Watch. I specifically asked for a 12-month payment plan, and they confirmed it. Surprise! Turns out the promo only applied to a 24-month plan. And just like before, when I called to get it fixed, the manager and customer service both said there was nothing they could do. To top it all off, when I called to get this resolved, I was told that the associate who gave me all this misinformation had already been fired. That really makes me wonder--how many other people had the same experience we did? How many other customers were misled and overcharged because of bad information? After 10 years of being a loyal customer, this is how we're treated? At this point, I have zero trust in US Cellular associates. If they can't even properly explain promotions, what are they getting paid for? This experience has convinced me to start looking for another provider. If you're considering US Cellular, especially the Norman, Oklahoma location, I'd strongly suggest looking elsewhere. read more

I would really advise everyone to steer clear of this company, When I was with them over the course of several years I can say that all the service and equipment performed satisfactory without many problems. Overall, I was satisfied. The only reason I left US Cellular is because I decided to go with MINT since Consumer Reports rated it tops and it was considerably cheaper across the board. Now that you have the background here's what happened. The US Cellular phone I brought over from them and used it on the MINT network about a year now. A few weeks ago, my phone started slowing down. It was taking way too long to load stuff so I called US Cellular and they advised me a quick fix would be to do a reset of the phone. I followed their advice but as soon as I did and turned the phone back on, it produced a US Cellular screen lock that will not permit me to go into the settings nor have use of the phone. I visited the local US Cellular Store here in town. The clerk looked at in and told me he didn't know how to troubleshoot it and that I would need to come back another time. After this I have been on the phone attempting to get this matter resolved to no avail. Finally, customer service told me to drop it off at the store that they needed some numbers off of it. On Tuesday the 21st I stopped in the local store to let them know what was going on and to let them know that I will be dropping the phone off the next day. The clerk's response behind the counter was'' No you're not". I told him yes, I am. He then told me if I bring the phone in he is going to throw it in the garbage and that I will never see it again. I told him if he did that, I will be walking out with a new phone and that I am bring the phone in the next day. He then told me that if I brought the phone in the next day he would call the police. I got in my car and was on the phone with customer service telling them about what I was experiencing when 2 police cars pulled up. I also observed the clerk giving me a obscene hand sign when I was waiting in my car The police told me if I bring the phone in that the clerk will have you arrested and issued a trespass warning to me. I finally got a hold of the district supervisor but she slammed me for telling the clerk that if he threw my phone in the garbage I would walk out with a new one. She kept cutting me short, said I deserved the treatment I got and refused to take a complaint from me. US Cellular will not fix the problem even though they are obligated to do so under the User Agreement I have never been treated so poorly by a company in all my life. I was always a believer that never judge a company by one of its employees BUT when you reach out and you receive the same poor treatment across the board when they should have been very eager to fix it and make it right, it says something about this company. THEY DON'T CARE. read more

They are so-so. Every time I go to this location there is a completely new crew working the desks.

I went there on this previous Black Friday. My phone broke and I needed a replacement. I ended up coming back to this store 4 times! The first time the gentleman had no idea what to do and called customer service and made me wait on hold, and then answer questions that I clearly was not supposed to be. They were asking about letters over my phones problem. Asked if my phone was a rose color, which it was not. He said if I would accept a smaller size phone I could leave with that. Frustrated I left, and came back with my laptop. He said my iTunes was preventing me from getting another phone. That I might get one in a week or a notice saying they could not get me one. The worker asked me to go back to my house and get my Apple TV box. Which I thought was insane. I needed a break and came back with my mother. They told her that their insurance was through a third party and there was nothing they could do. So, we offered to pay the balance and then get a phone and I wanted an Apple Watch too. They said yes I could get a new phone that way but the Apple Watch was out of my price range. We were both fuming! Not one person tried to at least make it look like they were going out of there way for me. They were way over staffed with few customers. They could have tried or at least gave the illusion. Leaning and laying across their counters was rude service. I walked two stores down. I was treat like I was important and like they sincerely cared. I walked out happy with a new iPhone and a Apple Watch 4. I recommend never going here. Unless, you are into bad service. read more

Yep... it was as good as it gets. So my husband and I decided to leave AT&T after 20+years. Ultimately, we did NOT have service in our house (literally had to go outside to make a call). We did our research and US Cellular fit the bill. We went to US Cellular at 1411 24th Ave NW in Norman, OK where we met with Andrew "Drew" Ferguson. Young kid. Sharp. He without hesitation approached us, asked us what we were in for and then got the process started. We had no idea the lengthy process it is to change service, very similar to buying a new car, but our time in the store was enjoyable. Drew "read" my husband right off. The husband is the tough customer, but Drew figured him out and they bonded. This kept HIM happy. Drew never spoke over our heads... because, I'll admit, neither of us are tech savvy, so we really appreciated his guidance. I believe when people do good, others should know... hence the YELP review for Drew and his customer service. He's a good representative for this company. Thus far, we are very satisfied with our phone service and coverage. We are now able to make phone calls from INSIDE our home. I hope everyone has the same experience that we did with good customer service in store thanks to Drew. read more