I recently purchased a phone from Verizon with the expectation of a quick setup and a smooth…read moretransfer, but the experience was the opposite. The phone I bought wasn't even connected and didn't exist in Verizon's system, which led to a frustrating series of issues. I had to make 2 trips to the store to try to transfer my service, and the problem still wasn't resolved on the spot. This turned what should have been a simple upgrade into a prolonged time sink filled with repeated follow-ups and visits. Bottom line: If you're trying to save time, Verizon is not the place to go. Prepare for potential delays, avoid peak times if possible, and bring all relevant documentation (order number, proof of purchase, ID, transfer PINs, device IMEI). If time is critical, consider alternatives or at least have a plan for escalation to a supervisor. The fact that they sent me home with the phone that was a brick and were unable to activate it for four hours sitting on the phone wait hold and in store. Originally told me it was gonna take 24 hours to activate my phone after they already canceled my other one. Store manager didn't even have the audacity to come out and speak with me and placed blame on Corporate. But was told they've never seen this before in history of their store. But yet the manager still can't come out. Thanks Daken for your help

My home WiFi has not worked for over 2 weeks. Their off shore customer service is horrible. When…read morethey could not fix the issue said would research and call back in "a few minutes". Never happened. I have spent HOURS on the phone resetting device etc. was sent a new box yesterday after order for new box on Feb 11 was cancelled for unknown reason. I'm 1 year into a 3 year contract. Very poor service. Very unhappy customer service. Store rep was very happy to sell the service but when I went back with service issues I was pretty much ignored and told to call 611. I hate the Verizon service. I totally expect an account credit for no service. Can't wait to find a new carrier.

Service was quick and very friendly. My phone's broken camera was diagnosed & repaired within 20…read moreminutes. Pricing seemed reasonable. I would definitely use this business again.

Love that all the staff were wearing masks. They gave me a quote for iPad screen replacement…read more Dropped the iPad off and picked it up in about 2 hours. Very reasonably priced and very well pleased with the work done. I will definitely use them again!

Best and easiest place ever! I've been living in Norman for four years now, and I'm sad I didn't…read moreuse this place sooner. My screen was repaired in less than 30 minutes, and the price was super reasonable/affordable. I will most definitely go back next time I need a repair!!

I rate a ZERO. This store is useless. They have my ATT bill so screwed up it's ridiculous…read more Worker, "DJ" was no help. He has tried to help me a few times now. He essentially added an extra phone that I have never seen, suggested internet air, but never go my other internet bill turned off. He also added an extra line for no reason. All my bill did was go up up and up. He's a scammer and gave no excuses because her doesn't care. After talking to ATT on the phone they said he should have been able to help me in the store, but all he did was tell me to call the help number. DO NOT GO TO THIS STORE! Definitely DO NOT see DJ (aka Dumb John). He will screw your entire plan up. Gets better after spending an hour on the phone with ATT they verified that he did "something shady" to my account since I called him on his BS.

Horrible customer service! Young lady working there (Kelsey) was flippant with elderly customers…read moreand she was rude to my husband. I will NEVER go into this store to purchase an iPhone. Also, iPhone supply was not in stock so decided to drive to the Apple Store in OKC because Apple knows how to treat their customers.

I had an incredibly frustrating experience with US Cellular at the Norman, Oklahoma store and would…read morenot recommend them to anyone. My wife and I have been loyal customers for 10 years, but after this experience, we're seriously considering switching providers. We went to the store to trade in our phones and upgrade, as my wife was eligible for a solid promo. The associate told me that if I paid off the small remainder of my current phone's payment plan, I would also be eligible for the same promo. Sounds great, right? Well, turns out that was completely false. On my next bill, I saw that we did not have the same promo. After calling the store manager and US Cellular customer service, I was told that because I paid off my phone early, I was not actually eligible for the promo--something the associate conveniently forgot to mention. And to make matters worse, they told me I could not trade my new phone back in for my old one. So basically, I paid extra money just to get a worse deal. If that wasn't enough, the associate also told us about a promo for an Apple Watch. I specifically asked for a 12-month payment plan, and they confirmed it. Surprise! Turns out the promo only applied to a 24-month plan. And just like before, when I called to get it fixed, the manager and customer service both said there was nothing they could do. To top it all off, when I called to get this resolved, I was told that the associate who gave me all this misinformation had already been fired. That really makes me wonder--how many other people had the same experience we did? How many other customers were misled and overcharged because of bad information? After 10 years of being a loyal customer, this is how we're treated? At this point, I have zero trust in US Cellular associates. If they can't even properly explain promotions, what are they getting paid for? This experience has convinced me to start looking for another provider. If you're considering US Cellular, especially the Norman, Oklahoma location, I'd strongly suggest looking elsewhere.

I would really advise everyone to steer clear of this company, When I was with them over the course…read moreof several years I can say that all the service and equipment performed satisfactory without many problems. Overall, I was satisfied. The only reason I left US Cellular is because I decided to go with MINT since Consumer Reports rated it tops and it was considerably cheaper across the board. Now that you have the background here's what happened. The US Cellular phone I brought over from them and used it on the MINT network about a year now. A few weeks ago, my phone started slowing down. It was taking way too long to load stuff so I called US Cellular and they advised me a quick fix would be to do a reset of the phone. I followed their advice but as soon as I did and turned the phone back on, it produced a US Cellular screen lock that will not permit me to go into the settings nor have use of the phone. I visited the local US Cellular Store here in town. The clerk looked at in and told me he didn't know how to troubleshoot it and that I would need to come back another time. After this I have been on the phone attempting to get this matter resolved to no avail. Finally, customer service told me to drop it off at the store that they needed some numbers off of it. On Tuesday the 21st I stopped in the local store to let them know what was going on and to let them know that I will be dropping the phone off the next day. The clerk's response behind the counter was'' No you're not". I told him yes, I am. He then told me if I bring the phone in he is going to throw it in the garbage and that I will never see it again. I told him if he did that, I will be walking out with a new phone and that I am bring the phone in the next day. He then told me that if I brought the phone in the next day he would call the police. I got in my car and was on the phone with customer service telling them about what I was experiencing when 2 police cars pulled up. I also observed the clerk giving me a obscene hand sign when I was waiting in my car The police told me if I bring the phone in that the clerk will have you arrested and issued a trespass warning to me. I finally got a hold of the district supervisor but she slammed me for telling the clerk that if he threw my phone in the garbage I would walk out with a new one. She kept cutting me short, said I deserved the treatment I got and refused to take a complaint from me. US Cellular will not fix the problem even though they are obligated to do so under the User Agreement I have never been treated so poorly by a company in all my life. I was always a believer that never judge a company by one of its employees BUT when you reach out and you receive the same poor treatment across the board when they should have been very eager to fix it and make it right, it says something about this company. THEY DON'T CARE.

I come in here and not greeted too many people and way understaffed. I come in for an online order…read moreand I'm in line checked in (they do not even tell you that you gotta do this) and I ask I just need to pick up an online order and I get told I have to wait for my name to be called. What's the point of an online order? I've been sitting here for over an hour. Do not recommend coming here T-Mobile clearly doesn't wanna employ enough people to handle the load at this point it'll likely be 2 hours before I get this order.

This was one of my best experiences with T-Mobile. I've been battling with their insurance carrier…read more(Assurant) for over a month to get the claim for my Samsung Galaxy Z Fold 4 processed. Despite calls with them and T-Mobile customer care I was becoming very frustrated. Until today. Today I was assisted by their Expert Representative Dayna. She got on the call with me today and helped me push through the ineffective assistant to get to a supervisor. Dayna gave me some sage advice which turned my frustration into joy when the supervisor who came on the call to assist approved my claim. I can't speak more highly about Dayna's professionalism and expert advice. She is a tremendous asset to this store and the entire T-Mobile community.