I rate a ZERO. This store is useless. They have my ATT bill so screwed up it's ridiculous. Worker, "DJ" was no help. He has tried to help me a few times now. He essentially added an extra phone that I have never seen, suggested internet air, but never go my other internet bill turned off. He also added an extra line for no reason. All my bill did was go up up and up. He's a scammer and gave no excuses because her doesn't care. After talking to ATT on the phone they said he should have been able to help me in the store, but all he did was tell me to call the help number. DO NOT GO TO THIS STORE! Definitely DO NOT see DJ (aka Dumb John). He will screw your entire plan up. Gets better after spending an hour on the phone with ATT they verified that he did "something shady" to my account since I called him on his BS. read more

Horrible customer service! Young lady working there (Kelsey) was flippant with elderly customers and she was rude to my husband. I will NEVER go into this store to purchase an iPhone. Also, iPhone supply was not in stock so decided to drive to the Apple Store in OKC because Apple knows how to treat their customers. read more

Friend went in with an issue with a fairly new phone constantly needing to be rebooted for service to work. Ariah Allsman became confrontational and refused to help and went to the back. We had to wait for the other employee to help us. Not exactly customer service. read more

Today I had exceptional service from one of the workers at this store named Dj. He went the extra mile to help answer my questions and assist with my issue even though it was near closing time. Definitely deservers recognition! read more

AT&T should be ashamed of this store. They don't care about anyone especially college kids who need help. . My son was treated horribly as he is by himself and couldn't get into his dorm without his phone. She not only did nothing whatsoever to assist her customers phone issue but she did nothing whole acting like she couldn't care less. Whatever lady was working on Sept 1 at 9 am did not care whatsoever about the dilemma we were in. We resolved it however with the help of a competitor read more

Let me start by saying I have loved AT&T for longer than cell phones have existed! Alway rated 5/5. Today, 2 employees worked together to change my mind. Salesman up sold me from iPhone 13 to the pro model (2 phones) with a promise of $1000 trade in on each plus 1 free accessory with the purchase of 2. Great! I got my phones and took my trades back only to get $800 trade in. Not happy but I really like the phones, so I pick out two cases and a charger but I'm not eligible for the buy 2 get 1 free deal because I changed plans. I asked for a manager but the response was "She's busy, come back another time" I bet the manager a T-mobile will take a minute to talk to me. read more

This store used to have really good customer service. I'm shocked at how different it is now. The employees range from pleasant but lacking in any knowledge to rude and disinterested. Twice I was referred to a business nearby which I was told repaired cell phones. But they do not. Eventually I was able to extract a customer service number from an employee and after a few phone calls was able to resolve my problem. I would not recommend doing business with the store for any reason. read more

We attempted to work with customer service online and it was horrible! Garrett at the store on 24th in University Park was AMAZING!! He was very helpful, friendly and a kind person with a smile. If you need an AT&T store, this is the one to go to! read more

Very rude service from the store manager. She never wanted to take responsibility for the mistake they made. I bought a phone there, and before the worker opened it, I carefully asked about the returning issue, and being told it was totally returnable within 14 days. But the worker never mentioned there was a restocking fee of 55$. Well, the phone did not work well, so I tried to return it. However, the store manager firstly denied that they never told me about this charge (although she never been in store during my purchase), and then began stating she did not have right to waive it or give discount even they did not tell me any word about this retocking fee. That really gave me a feeling of being cheated. I called the customer service, and they clearly said the store manger had the right. So terrible attitude. I will never buy a phone there any more. read more

People, thankfully they have great CS folks working here. Got the new phone, synchronized with computer....then an hour on the 855# to activate the phone. No luck. Long wait, then the technician at the "connect my number", couldn't do that function??! So we are here again to activate. Long wait, but lots of folks. read more

See all

DO NOT GO TO THIS STORE!!! Store failed to properly process a refund for my father in law which led to ATT corporate billing me for the entire amount. Store manager told us we were lying about returning it and my father in law must have stole the phone. Multiple phone calls, visits, and months of time trying to fix this....horrible customer service! This is is no way to treat anyone, let alone a veteran! read more

Got to the store at 6:30 and they don't close til 7. The worker was inside walking around the store on his phone. One of the other customers that was also waiting knocked on the door and he just waved at him and would not unlock the door and help us. At 7:05 he turned the lights out and left. I confronted him in the parking lot to let him know we had been waiting 30 minutes to get assistance and he said he was on a call. I said that is not our fault you should help us and he turned around and walked off and got in his truck and left. This is the sorriest service I have ever received. We get 1 day off a week and it was this day. waiting 7 days to get help again is ridiculous and unprofessional on att part. No one at att could help us either. just sorry people at this store. Customer service is not a prio that's for sure. read more

We went in last night after my phone got crushed at my gym. Ryley greeted us as soon as we walked in and said he'd be with us as soon as he finished with another customer. He finished with them quickly, and was with us right away. We told him what had happened to my phone and he totally took care of us. Walked us through every bit of the process to get my phone replaced and was very friendly and polite the entire time. He really made a bad situation a lot better because he was so knowledgeable and helpful. read more

I was just visiting family in Oklahoma and we stopped by this location to get a new phone. It's corporate, so nothing too special or unique about it. The guy helping us was a real asshat though. First thing, he was pretty rude to my mother when we first got in. My parents and I got there right before a big rush and a lot of people were stuck waiting for someone to help them... but said asshat was preoccupied with watching my phone for half an hour while the machine transferred my contacts and pictures on my old phone to the new one. I think that elevated his asshattiness, because he could have helped someone else while the transfer completed. Would that have been rude to me? No. I've done this song and dance before and know it takes time, so I could care less if he wanted to excuse himself to help someone else. But no, in all his asshat glory he just watched data from my phone transfer to that machine. On top of that he didn't really even acknowledge us, or anyone else for that matter that whole time. I remember his name, but I'm not going to post it. If you stop by this location you'll probably guess who it is pretty quickly. I just wish the store manager would require he wear a dunce cap that reads from top-to-bottom: Asshat. read more

I always dread going to either this store or the one on 24th st. One time I went in for a quick plan change and my daughter left a bright purple carrier with all her gameboy games in there. We knew we left it as soon as we got home, but they had already closed. As soon as their hours opened the next day we went in there they told us that, "The cleaning lady must have thrown them all away." Bull...effing...spit...She either stole it or they are lying out their teeth. The manager finally gave us a $100 credit on our plan to make up for some of the loss, but my daughter was not happy about losing all her saves on the games. read more

At Communication Solutions, we serve our customers by discovering what they want and providing an experience that helps them achieve those wants. Our goal is for every customer to have an extraordinary experience while we work diligently to uphold AT&T's reputation and achieve their objectives. We treat each day as an opportunity to take another step towards fulfilling every bit of our potential. Come see what we're all about and meet our friendly staff at your nearest AT&T Communication Solutions. www.facebook.com/NormanComSol read more

I have visited this store several times over the past few years. They have always provided great, patient customer service. Right as I walked in, I was greeted by a friendly employee that added me to their waitlist. The waitlist ends up on a flat screen tv, so you can see how many people are in front of you. There were people there looking for new phones, changing their plans, and paying their bills. Everyone that left seemed happy, including me. My customer service representative, Taylor, took the time to help me find a way to reduce my monthly U-verse bill. After providing me with all the options possible, we've cut out about $50 from my bill. Thanks for the great service! read more

Very pleased excellent customer service jake helping me with phone service very knowledgeable of what to do had to get a go phone started up and it worked out great thank you Jake with Att read more

Worst service ever. After waiting over 1 1/2 hrs to simply return a phone charger which I had received as a gift and I had the original receipt I was told they could not refund to me but need the person and original card that it was purchases on. And then several other walk in people (without appointments) were seen in front of me. Still waiting to talk to manager. Unreal customer experience. read more

Worst customer service. Waited for a rep for 89 minutes after being told a half hour. Had issue with phone one week later only to be told to go to Apple. Apple sent us back there since it was within 14 days. Could not get anyone to answer the phone after trying for over an hour. Would recommend using another store in the metro or another provider. read more

I purchased an iPhone and a iPad mini for my husband for Christmas. The location I urchased it at just told me I could dial a number and have all the data copied to the new phone. Ha! After calls to AT&T and Apple I had both royally messed up. Went to the store on Main Street in Norman and in less than forty minutes they had the mess cleaned up, correct data in and both were up and running. The service and the attitude with which it was delivered was outstanding. Thank you ! read more

As a professor of business, and customer service programs, I found this store offers the highest level of service. They exceeded my expiations and saved me a considerable amount of money. I especially like the manager and the shadow the rep had! read more