I stopped into Spectrum location for help with a few billing questions and worked with Joseph. The…read morestaff here is usually pleasant to work with, and Joseph was really helpful and kind during my visit. He had mentioned he would help handle something with my bill and follow up with me. Before my billing due date, I emailed him to check in but didn't hear back, so I ended up going back into the store. When I spoke with him in person, he let me know he had seen my email but had been busy and wasn't able to reply yet. That said, he did help me once I came in, and I really appreciated how empathetic and understanding he was about the situation. I've been with Spectrum (previously Time Warner Cable) customer for over 10 years, and right now I'm happy with my current service and the customer service I've received at this location.

I switched to Spectrum Mobile to save money and the service itself has been fine, but my experience…read morewith customer service has been terrible. When I upgraded my phone in-store, I was told I'd receive $800-$1,000 trade-in credit and that a return box would be mailed to me. I never received a box. Later, I was charged $333 because they said I missed the return window. Apparently the instructions were buried in promotional emails, which contradicts what I was told in person. I spent 2-3 hours on the phone with multiple reps getting different answers. One told me to send the phone to a third party, but now I'm being told it's only worth $100-$200. To make things worse, my service was shut off over this disputed charge, even after I made payments. As a single parent and disabled veteran, I rely on my phone for communication, including VA medical calls. The mobile service is okay, but the lack of accountability and poor customer service is unacceptable. I will be leaving Spectrum Mobile as soon as I can.

Had to stop in to pick up some equipment. Turns out they did not have what I needed at this…read morelocation. They asked me to go to the one near Southridge. I asked if they could call to ensure they actually had the equipment. After the call, they said that location also did not have what I needed. They ended up sending me to a third location in West Bend. We'll see if that location actually has what I need when I get there. Stay tuned...

My dad went to return equipment and a very nice employee noticed my dad looked annoyed and then he…read morelet my dad go when another customer was up there so respect to this employee (Don't know the name) Thank you!

This is not a particular store but the company itself, AT&T. I switched because I was told my…read morewireless and internet together would be much cheaper than my current one.IT IS NOT. And on top of that the one phone took me almost 2 months to get it ported over and now I'm told I have to wait another 60 days to use it . I am NOT satisfied but everytime I call I speak to a chatbot and then a person who has a limited amount they can do except repeat everything the chatbot said. When I ask to speak with a supervisor I am told they are not available and I need to wait and unknown amount of time and they can't call you back. VERY DISAPPOINTED and UNHAPPY with AT&T. Will have to change back to Verizon.

The ATT internet is great!! However, our the TV bill just…read morewent up over 40%. After two weeks of attempting to secure a new price I was told they couldn't help me. Calling to cancel ATT TV, you can't cancel via the net, they continued to attempt to talk me into staying. Other TV suppliers have the same services for less than half the price and ATT. The ATT TV app also is terrible, takes a long time to load, buffers all the time , even one of the service installers had mentioned it was an bad application.

Terrible experiencea for five months. Day 8 and I am still waiting for a callback from Verizon…read more They have owed me $1,500.00 since July. The representative named Alex informed me yesterday that they have been overcharging me on my bill for the last five month. Requested a callback on the Verizon app today. No respons! Do better Verizon. You broke our contract & I will find a new provider

My mom decided it was time to switch from T-Mobile to Verizon. She gets terrible service at her…read morehome and we knew Verizon worked. As an adult who is still on a family plan, I made the transfer over with her. Had a great experience with their staff. Castevian was super helpful and very patient with my mom. He helped her set everything up, my phone transfer was pretty easy. We also had him put our screen protectors on because that doesn't look like a fun task. We'll see how the service goes now but the activation part was great.

Met Alan at his booth at the fair in 2015. I had him install DirecTV for me. Everything was done in…read morea timely and professional manner. The one repair I needed, I called on Friday and a repair person was here on Monday. They found the bad connector and I was back up and running. The latest call was for the re-locating of my dish after a new roof was put on. A suggestion was made to maybe put it on a pole instead of the roof. I took there suggestion. Called the day my roof was completed and someone came 2 days later. I highly recommend Sights and Sound Solutions

Sight and Sound Solutions were recommending to me when I was looking to switch cable services and…read morein particular, DirecTV. I contacted them and it was the best decision that I could have made. Not only did they meet my satisfaction, they exceeded it! From purchase to installation, everything was done with professionalism. I highly recommend if your looking to purchase DirecTV, to give them a call. I'm sure glad I did!

Milwaukee PC (MPC) built a custom workstation that has had "Zero" failures after 11 years and 9000…read morehrs of use. The technical/store personnel are very courteous, speak in laymen's terms that a non computer tech can understand. Recently my MicrosoftOutlook app stopped functioning. I tried everything to reconfigure system and it didn't work. So, the technical store supervisor reconfigured email and was on my way in less than an hour. As a result, I picked MPC to build a new updated system that was cheaper today than 11 years ago. It's great to have a local business that I can trust with a most important personal and business tool! Mega Kudos to the MOC team.

My son needed help installing an internal hard drive. Super appreciative that MPC not only…read moreinstalled it but took the time to talk him through it.

David's planning and coordination was critical to the success of moving the location of my company…read more He negotiated a great rate for me with ComCast for my internet service, helped me select a phone service, and provided all of the installation. I could not have gotten the results I needed without his company's assistance.

From the owner: Providing South Eastern Wisconsin and Northern Illinois with voice, data and fiber infrastructure…read morecabling services including both design and installation services since 1996. Voice and data network sales and services as an independent agent for over 30 local and nationwide carriers. SIP IP PBX sales, service and installation. Project management services, network design, network auditing, invoice auditing, and other sales and services within the telecommunications Industry.

Very honest business and very helpful customer service! Great deals and inventory to select from. I…read morewould highly recommend this location and the employees are very hard working and friendly!