Excellent customer service. We purchased a refrigerator, washer and dryer. Delivered and all set up…read morewith all new hoses, there is an extra charge for delivery but well worth it to have it done right. Very knowledgeable and willing to work with you.

From the owner: We sell used appliances in excellent working condition, very clean and ready to use. All of them…read morewith free warranty included. Delivery service available.

I bought a used Maytag washer and dryer set here for $450. The appliances looked fine and came with…read morea 30-day warranty. They even swapped the dryer cord for the correct type before loading them up. When I got home, the washer worked great--but the dryer tripped the breaker as soon as I plugged it in, even without turning it on. I called the store, and they told me to bring it back, claiming everything is tested before sale. That would've meant renting or borrowing another truck and hauling it down from a 4th-floor apartment with no elevator. The guy I spoke to (the big guy) was rude and dismissive. Instead of dealing with that hassle again, I opened it up myself and found they wired the dryer cord incorrectly--putting the neutral wire to ground. Once I fixed the wiring, the dryer worked perfectly. Even after explaining what happened, there was no apology or accountability--just more attitude. Bottom line: the appliances you buy here might be faulty and not work, and the customer service is terrible. If you decide to shop here, insist that they test everything in front of you before you leave. Also, it's a cash-only business, so keep that in mind--and don't expect any real help or refunds if something goes wrong.

I don't understand the negative reviews. You know what you're buying the minute you pull into the…read morelot. Used appliances. My father brought me here after my 5 year old washer & dryer I bought from Lowes crapped out. I wasn't looking to spend another $800 ($400/piece). I found a Maytag set for $400. Since my father is a regular they gave us a discount. So I paid less than $400 with tax for the set. It had some paint chipping and dents. But it works. And the younger gentleman even helped load it into my SUV. I agree with some of the bad reviews about the older gent. He was kind of rude. But hey, you're spending less than $200 a piece for a used washer & dryer. Located in a very seedy area. You get what you pay for. You want non-dented appliances & commission-based customer service. Go to the big box stores!

I really can't give this location five stars only because. When I walked in there was ONLY one male…read moreat that entrance and he was checking out a customer. I also noticed that there was a couple patiently seated to be serviced as well. This is maybe 5-7 minutes of me waiting and still the gentleman didn't acknowledge me. That puts a bad tastes in my mouth when you are facing the entrance door and the employee pretends not to see you to greet or to let the customer know that you are recognized and I'll be with you momentarily. Once the couple that was being serviced in front of me stepped away from the desk. I walked up, and asked for Sean...he was already gone for the day and this I was unaware of especially after conversing with him yesterday and he said, He'd be here all day Sunday. I wasn't really upset but the guy behind the desks had No clue of what I was talking about when I asked for Sean. I know you are wondering, Well why did she travel 28 miles to this particular location and I could have gone to a American Freight closer to me? This was the ONLY American Freight that had the CORRECT color to my specially marked down patio set that I'd recently purchased and Love it! Will I ever travel far and wide to get furniture it's possible but now that gas is damn near $5 a gallon it won't be any time soon. I'll shop American Freight again.

I ordered furniture expecting same day delivery, and not until after I paid was told I would not be…read moreable to get my furniture for 3:days , when the day came after taking off work and missing money, I was delivered the wrong furniture set!!! The manager was more concerned about the weather, than my inconvenience of losing hours and receiving the wrong furniture!!! I will not recommend this place to no one !!!

They trick you into thinking they have great deals, but when you actually come to the store…read moresuddenly the product "isn't available" and they try to push the same item on you for the full price. This place is one of the biggest scams out there with some of the worst customer service imaginable. If you don't want to feel completely ripped off, do yourself a favor and stay far away from this place.

Visited FBS for the first time yesterday, they've only been open in this location for two weeks…read more Really gorgeous, well thought out showroom. All appliances are shown in vignettes, no big-box rows of product, but plenty of brands on display. Skewed toward higher end like Officine Gullo, Hestan, Miele, and more, but they also carry Kitchen-Aid and others. I will certainly be bringing clients here - Carrell was very helpful and knowledgeable, and the entire staff has excellent experience. I will update my review when I've experienced delivery and installation.

After a service call and a confirmation that my freezer (ancient) had died, they made me an amazing…read moredeal with a purchase of a new one. Their deal was even better than Costco or Sam's Club. Delivered and haul away the old one was negotiated. Extremely impressive and pleased.

Walt's appliance is an great store for appliance purchase prices are very reasonable they also…read morerepair appliances. Home repairs or you can thank your appliance to the shop repair cost is the best around. The crew explained everything that needed repaired. They also sell parts if you want to DIY . Great inventory on parts and all name brand appliances in stock. Completely recommended for your next appliance purchase or repair.

Great service, super quality, good value. Worked with us to coordinate the best products on two…read moreremodels. Provided follow up and when there were minor issues with the installer, got it fixed immediately.

We bought a Maytag washer and dryer, Wolf cooktop, and Bosch double ovens from Ed Kellum and Son's…read more We brought all the measurements and specifications to the salesman, Andrew Owen, to insure appliances would fit in the available spaces. Delivery times were not as arranged causing inconvenience as we spent all day waiting for a no show. Delivery service people were outstanding but washer and dryer were larger than expected and protrude out 2 inches farther than old set. Cooktop fit into space just fine but the knobs were a different color than expected and the alternate set did not fit on the posts built in on the cooktop. The double ovens were taller than the available space, so we are paying to have a contractor work on the cabinetry above the ovens to make them fit. The Maytag set has a WiFi set up to tell you when the clothes cycles are completed. The chime signal is inaudible so you must have your phone handy while doing laundry is you want to know when clothes are finished washing or drying. We are very unhappy about this feature and wouldn't have bought the set if our salesman had clued us in beforehand. We voiced our concerns to Andrew and he never bothered to reply. We went to management and they did return our calls and were "very sorry" for our troubles but did nothing to rectify the situation. We will never do business with this company again and neither should you.

The service was great. They had what I was looking for in their selection. And also had the same…read moreValue as the big store chain. They even accepted my old freezer.

I bought 3 appliances for my outdoor island remodel, Grill, Flattop and dual burner fryer. We had…read moreissues with fryer first time I used it .The manufacturer was not working with the dealer to resolve issue. My salesman Collin, stayed in constant contact with me during his talks with mfg. Collin did not stop fighting for me until he got a satisfactory resolution. They were out last week to replace unit.

Great experiences both times I've been to Best Appliances. Prices were always reasonable and they…read moreare willing to negotiate a bit even! Edwin was at our house delivering the appliances within 2; hours and does a great job. Please go see them!!

I can't say enough good things. They were at my house within 30 min. Diagnosed the problem, full…read moredisclosure price for fixing it but not pushy at all. I highly recommend them!

Outstanding customer service and products…read more Purchased a refrigerator, washer and dryer. Experienced a minor issue with the fridge, they sent out their repair team the same day and fixed it. This store and team is highly recommended!! Thank you, Lone Star Appliances!!

100% recommend. Absolutely in love with my fridge . I purchased the bespoke refrigerator and a…read morewasher and dryer at a very affordable price. Erika was very informative and communicated with us every step of the way. Sergio went above and beyond making sure to be careful to not damage the appliances while installing nor scuff up any walls or floors (my laundry room is upstairs so you can imagine how much of pain that was). Thank you again for everything!

This company is not responsible for their job. Horrible customer service…read more Tech named Mike came to fix our fridge and said if anything happens we can just call him back. I called so many times requesting a call back from him. He ignored and after 4 days he called back and yelled at me that he was busy. He told me that he has no records nor remember my fridge models and that he has many jobs to do... very irresponsible guy. Charged $85 for service call and got nothing done for us. It just happened to us today. Just to let everyone know so you can make a right choice and the right service.

First time here, from a recommendation of a friend that lives in Garland. We needed to pick up a…read morenewer refrigerator to put into a condo. The selection is not extensive but VERY reasonable prices and the one we selected was a great buy. What makes this place worth 5 stars is the family that run the business. They are so genuine and accomodating. We got the refrigerator delivered the same day & on a weekend too. Would highly recommend!