I couldn't recommend bicycle roots enough!…read more I came to them with many questions about replacing parts to fix up an old bike I bought and they're all super helpful and kind. Everyone here is very knowledgeable about bike repairs (and bikes in general) and very eager to help. I buy all my parts from here and it's the first place I go to whenever I have bike questions I can't seem to solve myself.

This bike shop is cute and full of everything you want to fill your cycling needs. The employees…read morewere helpful and knowledgeable about the products. They have an online store, too, which makes it easy to buy what you need and then pick up. Quick and fast. The downside to the online shop is the exorbitant cost of shipping. DEF plan to pick up in-store. They also have fabulous COVID precautions! Check their website and plan to schedule an appointment for everything. They've got hand sanitizer and a whole slew of ways to keep customers and employees safe. So this can totally be your safe, friendly, knowledgeable go-to neighborhood bike shop during the pandemic and long after.

Great bike shop overall -- I've been a loyal customer for over a decade, bought 2 bikes there and…read moregotten many repairs. I trust these guys. Before they moved to 4th Ave, I would have given them 5 stars. But I'm downgrading to 3 because the new location on 4th Ave is inconvenient -- and doesn't have a handy air pump outside the door. At their old shop on Bergen Street, it was such a nice convenience to pump up my tires at the start of a ride. Please bring it back! Honestly, I see a bigger shop and fewer customers at the 4th Ave location, so give us a reason to love you. Ride has better hours and much better customer service than Roots on Franklin Ave, but I'm tempted to abandon Ride because of the location and lack of a convenient bike pump. Feels like they're giving their customers the finger by withholding it.

I've stopped by here a few times. Solid location, great selection, and knowledgable staff…read more This place caters more to road cyclists than anything else, but there's still a little something for everyone. Overall, always happy to have more bike shops in the city!

I've been bringing my bike here for a few years. Fast, friendly, AFFORDABLE service. Plus it's a…read moremom and pop shop which I like to support.

Got a flat and they helped me out. Great vibrations and smiles all around in there. They'll take…read morecare of u, come here and check em out !

When I received my Power Goat V3, I took it to LastMileNYC for some work. They told me that they…read moreonly work on the brands they sell and they don't sell PowerGoat ebikes. So I went to a local bike shop in the east village call BikeFix and I really lucked up. BikeFixNYC is for anyone out there like me that spent several thousand for an ebike from California that has no support/mechanics here in NYC. Surron, Super73, Onyx, Ghostcat, Revv1, PowerGoat, you name it and BikeFix got you. They honestly do not disappoint. Plus they're honest and trustworthy. I brought my PG V3 for some new rear shocks and Greg did a phenomenal job. He also removed some pegs that I had difficulty with. I won't take my bike anywhere else!

Needed one screw on handlebar, and asked for air in back tires. $10, ok. Gave a tip. Left shop,…read moreblew out back tire. ugh!! Back to shop, fixed tire and when I asked the price, they said $25, but I mentioned the wall sign says $20 fixed rate. I give the $20 and they argue with me, and someone not involved gets involved and I feel like I'm being attacked. I leave the shop again, and the back tire, just "fixed" is completely flat by the time I got home 5 blocks. I thought the shop was going to be OK, but I cannot recommend it. Plus, I have a completely flat back tire.

My go-to shop in Bed Stuy…read more Great service. Knowledgeable, efficient staff. I've dealt with a number of the people there and all seem eager to help me get my wheels back on the road as quickly as possible. Their four-legged feline ambassadors will even look up from their naps and allow you to pet them.

So I dropped my bike off Wednesday and much to my chagrin, was told that there would be a 2-day…read moreturnaround at minimum. Later on that day at 7:30pm, I receive a call saying that he had time and put it together. I was so excited. I rushed to get there by closing time and my bike replete with all of the accessories was nicely assembled. He even helped me get a nice lock. It was a very pleasant experience. Even gave some tips about finding a piece for my Little's bike. This will definitely be my bike shop. They were super awesome and the pricing very reasonable.

Selling stolen e-bikes? No thanks, I'll take my business elsewhere. Plenty of other options these…read moredays.

The service was amazing to say the least they solved all of my problems. And I asked a lot of…read morequestions and they never got frustrated with me when I continued to question everything

they tuned my bike up and it runs like new! been coming here for years and even offered same day…read moreservice!! I highly recommend you to come here to get the most value out of your bike needs ! affordable as well.

I came in just to make sure my trek that I purchased used was in ok condition to ride regularly…read more The staff didn't give me the run Around they just thoroughly inspected it said straight up it's a great bike and no need for a repair. I also asked them about the helmets but they didn't push me to buy anything, They do have some great gear for bikes and I bought a bunch of stuff

Writing a review for a road bike I purchased a few years ago from R&A -- like the reviews note, the…read moreservice is fairly gruff/rude -- however, they were the only store that had the road bike I wanted in stock so purchased. I was all set to purchase, but the mechanic (I believe Luis) had me get on the bike and said I needed to size down. He then did an impromptu fit to get everything dialed in. 3 years later, the bike rides like a dream and is a perfect fit and has brought me years of enjoyment.

My client and I have had a few conversations with RA trying to figure out his next super bike and…read morearound every corner we were disrespected and insulted which is surprising when we are looking at dropping over $20,000 on a bicycle. Unfortunately, for one of his builds, I did use them to get some components that I couldn't source other places and around every corner they drop the ball. We were not notified that parts were on backorder, even though it said when I ordered that they were in stock and would ship within a few days. Another part they ordered the wrong size and along this process, they never let us know what was going on. I had to call to find out why I hadn't received something in a couple weeks and then again to figure out where his stem was. They never returned our calls, which meant I had to take extra time out of my day to call back numerous times. It is unfortunate that they are such a large distributor of Colnago bikes. There's no way I'm going to support this place again. They don't deserve my money and I'm upset about the thousands of dollars I've spent there thus far. It won't happen again.

Legit the best service I have ever received!…read more I will be back. I will tell all my friends on Yelp and otherwise that this is the best Bike shop ever. I recently had a flat on my bike tire. Unable to just pump up and hope for the best, I needed help fast. I actually rolled up to another shop that was open and they told me that couldnt help me. This shop was closed as I rolled up. The owner of the shop saw me roll up with my flat, opened the door an hour early and fixed my tire in about 8 minutes. I was back out on the street fast and back in action fast as can be. I cant gush enough how thankful I am that the owner came out and helped me. I was SOL and standing on the corner trying to figure out what to do next. He came out and asked if he could help. Legit baller! Plan to go back and buy a bike from this guy. Also, will be back for all bike repairs and service. NO question one of the best NYC customer service experiences I have ever had. AMAZING

I stopped here on my way to work and was helped right away. My front brake cable was shot, and I…read morewas super nervous biking downhill with only my rear brakes to sustain me. The man, presumably the owner, took my bike in right away, fixed the cable in no time, and only charged me $13. I was incredibly grateful for everything. Recommend!

I've been going to this shop on and off for years and recently decided to give it another shot,…read morehoping things had improved. Unfortunately, the experience has been consistently disappointing. While a few staff members have been friendly, there's been a recurring pattern of dismissive and somewhat condescending behavior across multiple visits. Questions and concerns often felt brushed off, and explanations of services -- like what a "free tune-up" actually includes -- were vague or incomplete. There were also several instances where the work itself didn't inspire confidence. A computer mount was left spinning despite being told it was secure, and on another visit, a mechanic refused to use carbon paste on a mount, which didn't feel appropriate for the component involved. What's most concerning is that this wasn't a one-off experience -- it's been a pattern over time. When communication and attention to detail are lacking, it starts to impact both safety and trust, especially on longer rides. Update (Jan 2026): I later found out that a tubeless setup I paid for had barely any sealant in the tires, which explains why a flat wouldn't seal. Another shop had to fix it. At this point, I've decided to take my business elsewhere. I'd recommend double-checking any work before leaving.

Great experience from the shop to sales, everyone is super friendly. They go above and beyondread more