here a exchange between a big head at twin liquors
Holy crap,
Talk about a buzz kill. I went in tonight and purchased favorite fancy sippin rum for sitting back relaxing. I comment how it AGED THE DUST on the
bottle .No big deal until the sweaty clerk wipe it off under his forearm on his raw exposed arm. I think I may need therapy cause I'm ready to relax and I can't quite get that vision off my mind of him wiping the bottle off on his skin. My one small pleasure gone .... I am discussed and gross out. How do we fix this ? right now I'm passing on it I was so looking forward to kicking back after work and have a drink. I'm upset, discussed and grossed out. .
Bob
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Joe Reynolds
General Manager
Twin Liquors
Bob, how embarrassing . Obviously, we need to do some additional coaching and training at that store and with that associate. Would you mind telling me which store and about what time the purchase was made so I can determine who it was? Joe
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Hey Joe ,,Nope. He understood his error and I'm no rat . Who knows you might fire him . I would hate to have that on my mind ..What you should do appease me I'm the one grossed out . And still am , I went out and purchased a different type from a different store today... Don't get me wrong, I like your store But I'm just freak out, that image stick in you mind. Bob
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Bob, I assure you, no one will be fired over this incident. I would still appreciate knowing which associate failed to live up to our high standard of customer service. If you will send me your address, I will send you a $20.00 gift card as a means of saying thanks.
Joe Reynolds
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Hi Joe, That what all upper management people say just before heads roll. . He saw the error of his way..
Wow 20 bucks humm Would twenty wipe away that image ? How about this I do enjoy a top shelf sipping rum and I'm now changing brands cause well I go back to the image he imprinted on me. So maybe you have a really excellent bottle of rum around from some vendor.
And ? You do a rum tasting one night . and a possible ride home. Kidding I kidd.
Thanks again for the emails,
your customer
Bob
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Hi Joe, Before I go off, On the fact I failed to hear back from you. I thought I get your take on where we were at ?It's been two weeks and a day. Maybe your looking under your desk for that fine sipping rum or on vacation or you stopped caring? . Bob
Bob, sorry about not responding sooner. I wish I had a bottle of sippin' rum under my desk but alas, I don't. Really, the best way is to send you a gift certificate so you can go into the store and apply it towards the rum of your choice. No more questions asked, expect where to send it.
Thanks again.
Joe Reynolds
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Hi Joe, Good to hear from .... wait..... did I just experience your high standard of customer service?
Did you know as a representative or a bigger head of twin liquors you never made a apology. That should of been the first line,Even the associate behind the counter knew to do that. but you choose to write "How embarrassing" . . Perhaps a little training all around here. but I digress there. It wasn't about the money/gift card, I never ask for anything til you made the offer of a gift card. It was more about the gesture not a gift. Maybe when you look in the forest next time you will see the trees . I thought you would have picked up on that Ron. I was looking for you/twin liquors to go the distance and I would do my part and continue to shop at twin liquors, cause of what is on the web site. Great story but all that effort of a tale of twin liquors falls flat. And I certainly did not think you would be quite frankly be insulting on your last email. And when you signed off "Thanks again" it came off as shallow. You only saw the short side on this matter.It will be a funny story to tell my friends. Sorry I took your time and attention on this matter, Maybe I should send you a gift card for your time.but I again digress here..
I would however like to share our exchanges with David and Margaret Jabour . I'd ask that you forward our exchanges but by your email I have taken far to much of you time..Can and would you send their email contacting info ? good day sir
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Still,; waiting to hear back......... I found this to be, If you go on their web site you can read about how this family company started and what they believe to be a high standard service. Thats just it "its a story and nothing more... just another place to buy booze with a fancy wrapping. later. read more