I have always had great service at Cost Plus World Market and I am sure they will continue to do so. I do have a complaint about buying items from their website. On April 8th I placed an order online, on April 13th FedEx notified me that the Items where damaged in shipment and would be returned to Cost Plus World Market. I call World Market to see how this would be handled, and was told they would not resend items until it was evaluated it warehouse. So I ask for a refund. Was told no refund would be given until item where returned to World Market. I waited 5-6 weeks. On May 21st I filled out a customer complaint #30396333 and still have not received a reply. On May 28th I called the 877 number to give a verbal complaint (#30634707) received an email letting me know my complaint was received. Still nothing has been resolved, they have my money and I have nothing. No one has yet to resolve or contact me. So on June 7th I called my local store here in Waco Texas. I talked to someone named Katelynn and she took my complaint, my name, and my phone number. As you can see it is now June 8th , 2 months after I placed my order . The store director has yet to call me. But, Cost Plus World Market has not done any thing about it either, no refund, no products, no emails, no phone calls just we will keep your money. DO NOT USE COST PLUS WORLD MARKET online. read more