I visit this store about 1-2 times a month and have made numerous purchases at this Home Goods. But in the past few months (since Black Friday) I've had two instances in which an item I purchased did not make it into my shopping bag. The first time was during Christmas shopping when I purchased a number of gifts, and I didn't notice for a few days when I dug into my purchases to start wrapping them. I thought about going back to the store but I figured I wouldn't be believed, so I forgot about it. Then it happened again this week, (6 weeks after the holidays.). The checkout person was very very chatty, which I thought was just being friendly. Now I don't know. Again, I feel like I won't be believed.
I love shopping here, the people who work "on the floor" ARE very helpful when I need advice or help locating an item.
But I don't know about shopping during busy times (weekends and holidays) when it's harder to keep an eagle-eye on your purchases at the checkout.
I hate being suspicious but two times in such a short period. Is it an honest mistake or a pattern?
For selection, I give 5*.
For customer service (help on shopping floor) I give 5*.
Checkout: 3* (taking two stars for each item that "missed the bag" at checkout two times in the last 3 trips.) read more