I keep seeing the commercials about how they are always with you during construction. THAT NOT…read moreTRUE!!!! I couldn't even get the temple tx manager when I made the biggest mistake of my life to contact me about the installation. A lot of money for what is the worst workmanship. 3 years old and falling apart. Look as if it is 20 years old. Material used is really not hold up. DO NOT USE!!!!!

I will start by saying that we contacted this company through Lowes. We wanted a simple bathtub…read moreinstallation; Lowes could not do bathrooms, so Re-Bath was their private contractor. Everything started getting fishy just after we received the seller in our house. He was pushing for additional materials that we did not need. The scam began when the seller said we could apply for a Lowes Advantage credit card. We did and got a credit limit of $4650. Unfortunately, this amount was not going to cover the total amount of the service, which was $8700 with a $1000 discount (veteran). The seller said Lowes does this and later approves the other amount when they finish the service. So we had to pay half up-front and the remainder after finishing the bathtub. The job started in January with a worker that spent more than on the phone or in smoke breaks than working; it took two days to complete the plumbing and another two days to get the city inspection. Once done with the inspection, they messed up a wall and took another month to fix it. They constantly apologized for the inconvenience and never offered any discounts or a reduced price for their mistakes. After they had settled everything, they started to bombard my phone with payment reminders, even before resolving the wall mistake. Lowes did this as well. The worker that finished the job even pooped and urinated in our toilet and left without even flushing it. A disgusting last image was left from the company. Finally, when I asked about the rest of the credit increase, both Lowes and Re-Bath started passing the bud. Re-Bath told me to talk to Lowes, and then Lowes told me to speak to Synchrony. Then Re-Bath said that I needed the total amount in credit before starting the project. Something that the seller swears we did not need at first. So, we had to pay $4300 at once. If we had known this, we had not have taken the job. The seller just wanted to make the sale. It is horrible to think one can trick a family with two kids and sleep well at night. This company is a scam, and their service is not worth the amount of money they charge. Incredibly I cannot sue them because the whole Lowes will increase your limit; they do it consistently, which is not in the contract. They want to sell and take advantage of families. I am frustrated, and I demand we get the $4300 back we had to pay at the end due to bad service, lack of professionalism, and scam behavior.