I have found Denton to offer the least amount of customer service that he can get away with, although the prices he charges would indicate a "full service" kind of company. For example, I purchased an item of pool equipment from Twelve Pools at full price (although I could have purchased it elsewhere for less and done the work myself. When the unit started showing an error message, Denton couldn't be bother to come and take a look at the problem. Instead, I was advised contact the manufacturer myself and make a warranty claim. Why did I pay full price for no service? And, assuming the manufacturer honors the warranty, I still stuck doing all of the work myself. That means I would have better off doing it myself in the first place and saving $$$. read more

I can't describe the relief Denton at TWELVE POOL SERVICE has brought me. In August my Husband had an eight cm PNET (Pancreatic) Cancer Tumor removed via Whipple Surgery. He is 71/11 years older than I and we were very active. Corvette club, Motorcycle trips, competition shooting. I love Archery and Swimming with my Mermaid Tail (monofin) helps my back fusion. We came home in September 2025 after six weeks in hospital to a green pool. I had to drain it (the client?) In October after pushing my pool contractor about mosquitos. I was also feeding medication daily into a PIC LINE to my husband's heart in my bed. Not the extra stress or expense I needed when filling it up as well. No one wants that water bill in Mesa. I was lucky if my pool people came out twice in one month from November to March, but I was still billed. I let them know my pool was looking cloudy/dirty again early March. Got crickets or excuses. My Husband always took apart and cleaned the panel filter. It would take 30 minutes. I didn't know how to do it. I was told my system was too old (it's a 30 y/o Paddock Pool and I can't even get the Scottsdale office to c/b!). My husband took a turn for the worst and went back in the hospital. I didn't see the pool guys come three weeks straight on my ring camera. I went home, pool was green. I was met with more excuses. Promises were made the boss would come out and not met. I was afraid it was green/black algae this time. Literally didn't matter. No pool guys and more excuses! I bought a sand filter, 150lbs of sand/bags, new filter panels for my pump, hoses, new shock, chlorine cakes ect. $500 (Amazon) of stuff. My Adult Son and I worked for 72 hours straight trying to kill the bloom. He is a Disabled Army Veteran, can't bend one leg. I was just done. For a client to have to do this before a contractor will (maybe) come put new clean filter panels in is absolutely wrong. I needed to be with my husband. I needed a clean, safe pool for therapy for my back. It's against City of Mesa Code to have a Green pool! I needed a Contractor who cared about the Client and who does their job. I called Denton. 9 1/2 hours after he CLEANED my filter panels (no replacing needed) my pool is a bit cloudy, but it is BLUE!! Denton was quick, understanding, not ready to blame it all on me, solid plan from the start, so reasonably priced I thought I was hearing things and he will be back in a couple of days to check out my pop ups (I have 3 sets). I am just ecstatic. Thank you so much Denton. I don't know what my future is going to look like, but at least I will have a peaceful place to spend it again. Alene Dee Nelson, Mesa read more

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Started using Denton several years ago. We had used another pool cleaning company and when they did a drain and cleaning of the pool, they took several weeks to remove the pump and hoses. then they said I was too picky when I wanted them to clean up the mess and said that they did not want to work for us anymore. looked online for pool cleaning services near me and called Denton. He came over within an hour and was ready to work. The services have grown, and we are very pleased with all that they do for us. read more

T I M E Equals M O N E Y D U M M Y Imagine yourself shelling out 140. 150. bucks a month on pool service whereby the tech spends less then 10 minutes a week 'cleaning your pool. Then, picture the owner of the company, Denton, blowing you off with 'I'm so bored with your questions and comments" yawn This review was considered long and hard before posting it. If you look at Denton's response to me below you will note MORE sarcasm and discontent. Frankly sir Denton, with the attitude you possess I'm not sure how you've gotten business, much less RETAINED it. And judging from OTHER negative customer comments regarding your business via Yelp regarding the way you do customers, there is a definite need for some serious reflection ON YOUR PART. The customer sir, IS YOUR BREAD AND BUTTER. Unless and or until you get that- You'll be left in lurch much. So as I say Denton. If you cannot be bothered with my questions and comments I can't be bothered giving you my business. Are any of you guys thinking of using Twelve Pools for your pool services? Think Again. What a nincompoop flippant sarcastic a/h. Signed; Unimpressed and Going Elsewhere. read more

When I hired Denton for weekly pool service, which included cleaning the skimmer basket, inline filter and pump filter, everything was fine, but as the months went on, the filters were not getting cleaned out, when I approached Denton about this problem, his response was, we don't have time to clean every filter and don't tell me how to do my job. I paid for the weekly pool service, which included filter cleaning. I understand if there was very stuff in the filters than Denton wouldn't have to clean them out, but there were time there was a lot of leaves in the filters , for which I ended up cleaning them out, but this should have been done on the weekly pool service. Denton didn't handle this matter professionally, his motto is, do a quick job not a good job. read more

Great communication and punctual. We are happy with the service Denton is providing us. Our pool looks great! Definitely will recommend this pool company to family and friends. read more

This pool service acts like they are God's gift to the world. You are "only $100 dollars a month." They were good for the first year when a different pool guy serviced our property never a problem then after switching weekly service people they suddenly felt that my service dog was now a problem when he barked. We normally kept our dog locked up but once in awhile I forgot and the guy would normally message to make sure he was put in. If he had messaged or knocked on the door we had people home. I hate when people dramatize what really isn't true. However, they tried to say my dog barked at him and would attack and his worker had to back out of my property and was a threat. Reality is I have cameras everywhere and he is a pansy and NONE of that is true. No call to talk about it, just fired himself from our property. Great, be gone but people should know those that work for him are lairs I have all the video needed to show. He doesn't care about you or the monthly business don't give this business your money they don't care. Whenever we tried to communicate he treated us with ARROGANCE and attitude. He is entitled and thinks of you as merely a pinion. Don't bother. You will be sorry. read more

Denton has been servicing our pool for over 4 years. His reliability and professionalism are great. I love that he always takes before and after pictures of big repairs and filter changes. So transparent in all he does. Always answers all our questions. Our pool is beautiful and ready all the time. I have referred Denton to my family and friends and will continue to do so. read more

Denton does a great job with communication and figuring out scheduling. I was a little late to schedule a pool draining and acid wash but he found another company to complete the job. I trust his work therefore I had no hesitation with his referral. I highly recommend twelve pool to anyone searching for pool services. read more

Denton is knowledgeable, reliable and trustworthy. He managed to work us in so we could use our pool sooner rather than later. I will definitely call Twelve Pool Service again. read more

I've used Twelve Pool Service for a few years. I'm super impressed with the knowledge and service I get. I highly recommend them for your pool service. Very honest and reliable company. I couldn't be happier!! They are quick to respond to questions and helping me. Thank you Twelve pool!!!! read more

Denton has helped me with a couple of pool equipment issues, dealing with plumbing and the pump. He is honest, reliable and above all, responsive. I have an issue with my filter now and even though I'm not hiring Denton, because we are fixing it independently, I would have not hesitated to because he helped pinpoint what was wrong and options. Denton is the real deal. read more

Denton responded to my request fast. He came out and gave us a quote quickly. He started to clean then noticed confirmed the pool filter was broken. Reasonable prices, fast response. read more

Denton does a wonderful job maintaining our pool with weekly service as well as fixing any repair issues that need to be taken care of. Highly recommend 12 Pool Service/Denton Dooley for your pool repair/service needs. read more

Great honest pool service and installation. I highly recommend. They have serviced my personal residence as well as our rental property.

I have had pool service for the last six months. So far twelve pool service has served me well, he is always on time, stays long enough to make sure all is well and ready to be used. Always willing to take the time to explain what he is doing to your pool or what you might need to keep your pool in tip top shape. He is always available by text or phone to respond to any questions you have about your service. read more

I had a pool pump & motor replaced. Denton was knowledgeable and his pricing was competitive. Quality work done. Would definitely use this company again. read more