Quality customer service and product. I would highly recommend this company for all your turf needs

Turf Monsters came recommended by another Scottsdale Ranch resident to which I use in April, 2023 for a 35' - Corn Hole court install. The sales person said they build these all the time and I trusted them only to measure after install and find our that the 35' Length install is only 33' which would explain the 5'x10' extra piece that was left in the yard. After three weeks of waiting for return calls and calling them back to be told I was harassing them I have decided to write this review to try and get owner Mike Freelands attention and to avoid this $300 additional cost they are trying to say I owe to have the court made properly. Long and short very bad communications and service, need to find another turf installer or do the measurements for them at install time. Dont Trust. read more

A couple months ago, I had the pleasure of working with Ryan Polk & the Turf Monster team to installed pavers on the side of our house and artificial turf in our backyard. I was thoroughly impressed with their exceptional craftsmanship. The team exhibited professionalism, expertise, and courtesy throughout the entire project. Their workmanship was meticulous, resulting in a beautiful lawn that emulates the appearance and feel of real grass. Well, I called them again to continue our pavers into our backyard and make a custom retaining wall for a water fountain. Ryan came over and listened to what we wanted done. He gave his suggestion on the layout and gave us a quote. His crew is absolutely amazing. Overall, I highly recommend Turf Monsters for anyone in need of a reputable and first-rate artificial turf & paver installation. My big thanks goes out to Ryan and his crew for their excellent workmanship. read more

Above and beyond! Everyone was super nice in the office and helpful, what a great team! First off they where very good at communicating and working with my Hoa. We all know how Hoa's can be! Secondly the Installers where always on time and working. They completed the work to a high standard,we really appreciate Turf Monsters as they did a great job! read more

Only reason I am posting this is I want to save anyone else the possible frustration. I used Turf Monsters do install a little rectangle of grass (315 sq ft). The existing grass was infested with weeds and what not, so I figured turf was the way to go in the long run. When it was installed, everything looked and seemed great. But then the old grass started popping through the turf within two weeks after a small drizzle (over 50 patches through the turf, not just on the edges, but throughout the entire turf - weeds were puller, and about 50 more popped up days after hosing the turf down with simple green). Turns out, only the top inch of old grass was scraped off, no weed killer was applied, and no weed barrier was placed down (as I was told and was specifically mentioned on their website). When I inquired about a fix, my rep said that the installers were on disciplinary action for cutting corners, and stated that they would fix the poor installation - the turf would need to be pulled up, the DG and more of the old soil taken out, and then weed killer and a weed barrier put in properly. But, when the owner found out, the only way he offered to fix anything was I would have to pay for all materials and labor myself. He stated that "no one" actually digs down deep enough to solve weed issues, no one puts weed barriers down for turf, and people just get used to spraying weed killer all the time as this is standard maintenance for turf owners. I mentioned that this is not what I was told from the original meeting, and explained that their own website states that existing dirt will be dug down, weed killer applied, weed barriers installed, then new DG laid down. The owner was quite angry with me, rude over the phone, and yelled at me with every question and proposal I asked or offered. The original installers were later sent back to my place to "make it right," with threat of being permanently fired. I was told to relay back to the rep what the installers planned on doing (as if this is my responsibility). They never showed. Owner refuses to acknowledge or uphold two-year warranty for labor. Owner even refuses to reimburse me for products that I paid for (weed killer and weed barrier) that were never applied. Rep agrees with me and wants everything fixed, owner refuses. I feel like I wasted a lot of money for a product that looks like I have to mow it every time it sprinkles or I hose it down. What a waste. I am incredibly disappointed in the final product, very frustrated with the owner's lack of care or concern for a professional product, and incredibly mad at myself for wasting money on something that is worse than what I had before. I know Turf Monsters has many positive reviews, but I feel this is worth sharing if it saves someone else the frustration, time, and money that I experienced. Response to comment: Their website specifically states that a weed barrier in part of the installation. I was also verbally told that a weed barrier would be installed, hence why I never questioned having to purchase this separately - I was never even offered purchasing a weed barrier separately (I would have happily paid extra if I would even have known). And yes, the comment is correct that I did state after the turf was installed that the owner's solution of spraying the top of the turf with weed killer was not acceptable, as we have small pets, and this is just a temporary solution anyways and thus unsatisfactory (but, I had no problem with weed killer being laid down before the DG was applied - which it clearly never was - though fully expected and paid for). Owner said it is not his responsibility to monitor what the installers do as he cannot go to everyone's house and babysit them, so the fact that they did not properly dig down the existing dead-grass layer, nor apply weed killer before the DG was laid down was simply not their problem. read more

Turf Monsters - Landscaping Near Me - Phoenix, Arizona

This review is not regarding their product since we made our best efforts to try to have them come in for an on-site estimate. Called the business a couple of times- first time spoke with someone and they immediately asked if I could just text them and basically hanged up. Text the business and no response. Called again and left a voicemail with no response. Ended up contracting another local business. read more

Turf Monsters did a fabulous job on our front yard. There were scheduling issues that need to be resolved and after that everything went smoothly. Kevin and his crew were very professional, did a quality job following our design and an excellent job with clean up. We are very pleased. read more

Front yard artificial grass installed by Turf Monsters looks amazing. Sure there were cheaper options out there, but you get what you pay for. Upgrade to the higher grade turf and the professional, knowledgeable installation of Turf Monsters, save yourself the headache down the road. read more

Cannot say enough good things about our experience with Turf Monsters. Before we were rarely spending time in our backyard because the space was under utilized and not functional. We wanted to maximize the area in which we could add furniture and comfortably relax, the guys at Turf Monsters did exactly that! We are finally able to enjoy our backyard. Mike paid great attention to detail and made sure we were satisfied all the way through. We couldn't be any happier with the way this project turned out. Mike and his team did an amazing job with everything from design to execution. Great company, would highly recommend. read more

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Mike and his team were awesome and FAST! They did our front, side yard, and back yard in about 2 weeks- and that includes digging a hole to have an in-ground trampoline. The turf is great, but we also love the paver walkways and new plants. Give mike a call - he has lots of great ideas - he helped us design everything. I'm happy with how it looks. read more

Turf Monsters - Pavers, rocks, turf - Landscaping Near Me - Phoenix, Arizona

Been wanting to redo my horrible backyard for several years. Was referred to Turf Monsters by a good friend who had recently used them. His work came out great so I gave them a call. More than pleased with the results. The crew did a great job, great attention to detail and willing to make adjustments on the fly. Highly recommend you give these guys a call for any landscaping needs. I will include some before and after photos. read more

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We are so happy we finally have a big back yard for our little girl to run around in! His team did an amazing job and everything looks great! This is a godsend during these crazy times for sure! Thanks to Mike and Turf Monsters! read more

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Turf Monsters will not disappoint! Mike communicated making sure everything was perfect. His crew... Daniel, Primo and Alex did an amazing job!!! They are talented, hardworking and reliable. 100% recommend Turf Monsters if you want good quality work!!! read more

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The backyard is so green and the installation was flawless. Josh managed my putting green project expertly and his crew leader Sam and the crew installed my 40'x20' in a day. The results meet my design requirements and exceed my expectations. Everyone involved from Meghan in the office to Josh on the ground and Sam on the install were very cooperative and professional resulting in a high quality backyard in appearance and performance. read more

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Turf Monsters transformed our dirt yard into a resort style yard with functionality. We spend a lot of time outside so we wanted a low maintenance yard with a mixture of turf, pavers, rock, shrubs and low voltage lighting. We pretty much knew how we wanted the yard to look. Mike offered a few suggestions that we decided to go with. The team of guys that worked on our yard were the same throughout the entire project. They were punctual, professional and clean. They work really hard and take pride in what they do. The transformation was outstanding!! Our yard came out exactly the way we wanted it to. Highly recommend Turf Monsters..... FYI, they are pretty booked up, so be prepared to wait 8-9 weeks before they start. I must say, it was well worth the wait. read more

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I spoke to jaydah on the phone and she describe and went through ever type of turf option there was and what they could do to make my house look beautiful! I can't wait for my appointment. read more

The working crews for Turf Monster are awesome and do the best work I've seen, for the price, in a long time. My issue is they take your money up-front then two months later you may or may not get work done. Their communication style is immature and if they knew scheduling and some honesty, they would be even better. The salesman rarely get s back and never answers questions, non-committal then sooner or later - we have materials (you had my $$ for 2 months). Once again - working group is A+ but salesman staff is maybe D-. read more

We had more than 10 people bid our back yard renovation/turf installation and selected Jadon and turf monsters. DONT DO IT... just kidding, they crushed it. Jadon and his crew were very communicative and even understanding/accommodating when we had a few change orders and my wife came with her usual hefty punch list. They still got it all done on time and without any change to the budget. These dudes rock... use them. read more

DO NOT DO BUSINESS WITH THIS COMPANY! Here is why- Hired to landscape around my pool, plant bushes, drip systems, spread rock, install turf, install lighting. Spent 13k. They tried to install a 5.00 timer from ACE hardware until I caught it. They installed a bad valve which caused my system to leak for months until my neighbor behind me had to come over since his retaining wall almost collapsed, not to mention my water bills. Took almost a month to get them back out here. The travertine boarder around my turf wasn't finished with concrete so that had to be fixed it shifted within a week. Had to raise hell to the owner Mike who said and I quote "they'd fix it and do something nice for my trouble. Well they came out and fixed the border and I was told the valve, timer, and border are fixed. Well now that summers has arrived and all the bushes they planted are dead I go check the system to see why and they installed a broken timer. Don't waste your time or money with this company! This review was originally on Google, but Turf Monsters deleted my review. since the review was added and deleted from google. My husband received a call from Mark who not only yelled at him Told him and I quote since I have it recorded ' I'll come over there and kick your fat a** and bring a bag of flour to roll your fat a**" read more

This is just a review on their proposal process. We ended up going with a different company that fit our needs better but Mike came out to give us a quote and he was very communicative and professional! The pricing was still competitive and not far off from others. I think it was just our specific needs for our backyard situation that we went with someone else, but would definitely recommend this company to friends as an option for landscaping! read more

They did what they said they would do. Workers were hard workers. They cleaned up after themselves. All in all a great experience

Shortly after having artificial turf installed, we had a quality issue with our turf. Initially reached out to the Turf Monster sales rep that we had been dealing with and unfortunately he was no longer with the business. So we submitted the issue with Jordyn at Turf Monster. She initially denied the claim but ultimately told us that the owner Mike would get in contact with us. After an initial call and some follow-up texts, Mike said he would send someone out to remedy the issue. That was the end of August. Didn't hear anything so followed-up with Mike the beginning of October. Mike texted back that he would get someone out "ASAP". Almost two months later and have still not heard back from anyone at Turf Monster. Now I'm trying to move on from the headache of dealing with Turf Monster and getting quotes from other landscaping contractors . Good luck if you choose to go with Turf Monster for your landscaping, but based on my experience there are better options in the Valley. read more

Mike, My remarks were about MY experience dealing with YOU and YOUR unprofessional, over the top reaction when I said I was not going to go with your company to install my turf due to pricing. I spoke with your office staff initially who then had YOU call me directly. I realize the price you provided over the phone was a "range" but my square footage didn't change from what I provided to you over the phone from your own measurement. So I am not sure why the quote you provided wasn't in the same ballpark after meeting with me. In any case, this was something that happened 5 months ago. I have since hired someone else that has installed my turf and I am very happy with the finished product. You have several other posts from people that had a positive experience. BE HAPPY WITH THAT! read more

Called Turf Monsters to get some help with designing landscaping for my front and back yard. On Eric's arrival we had a discussion on some of the poor reviews regarding the owner. He seemed to feel that the owner's customer interaction was OK and I advised I did not agree. As we went on to look at the property and discuss possibilities Eric,s comments were, in some case, demeaning, arrogant and condescending. He never called me back to discuss going forward which was fine as would not have felt I could have worked with this company. read more

Came out yesterday, took measurements, etc, he said he would have estimate and layout to me the same day. Still waiting. Not a good start, won't even consider moving forward with them. read more

Beautiful and professional work. We hired Turf Monsters to complete out yardagter the pool was completed on our new build home. They did such an amazing job. Ryan was fantastic and understood exactly what I was looking for. Im simply in awe of my backyard. I'll definitely be back for the additional work I want to have done eventually. read more

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They must not need business because they're awful at returning calls, voicemails and texts. There are too many options out there to be so uncommunicative read more

I was having trouble keeping grass growing in my back yard. Then I thought about it I'm getting older and don't always have time to cut the grass and I'm wasting water as half of the yard was dirt/mud when wet. My wife is allergic to grass and the dog was dragging mud in the house. All these reasons are why I made the decision to have artificial grass put in instead. I called a couple places and got no answer. One place returned my call two days after I spoke with Turf Monsters of AZ. I set an appointment for a free estimate. Their representative Ryan came out on a Saturday when they are not even open to speak with me and work on an estimate. I scheduled for installation and as it happened they were able to come to install turf a week earlier than originally planned. While installation was going on Ryan checked in to make sure all was going right. When they finished the installation turned out better than even Ryan himself expected. They had done some little extras that made such a difference from being a good looking lawn to a fantastic lawn that I could not have imagined. read more

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I would like to give a big shout out to this business for their professionalism. Ryan came out to give me a quote. After I discovered the main component in the turf is what I'm allergic to, he recommended it would not be a good idea for me to move forward. It is really hard to find a such a honest and ethical person and company that they will even turn down business because it is not in the best interest of their customer. Thank you again, Ryan and Grayson too! read more

Very nice job by turf monsters. Mike the owner are hands on, responsive and get it done. The actual turf it seems be to be really good quality. read more

We are SO happy we hired Turf Monsters to take care of our yard! Not only was Mike prompt in returning calls and setting up a consultation and game plan, he and his team were professional, courteous and hardworking. We are completely satisfied with the turf and our yard is unrecognizable! We spend so much time outdoors now, playing and running and chasing our two year old around, all thanks to Turf Monsters. HIGHLY RECOMMENDED! read more

Turf Monsters - Landscaping Near Me - Phoenix, Arizona

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I had been battling getting real grass and trying to install Turf myself to save some money. Calling Jaron at Turf Monsters was the best decision I've made all year. I am BEYOND happy with the results and the work done was great, Jesus and his crew were AMAZING and ran everything by me prior to install and were finished in hours, not days like I was expecting. 10/10 would recommend, complete worth the money and now I smile every time I walk in the backyard :) read more

Mike and his crew were very professional and we were very pleased with the finished product. He came out and made great recommendations for our backyard. We had tiger turf installed along with nice landscape lighting. He was on time each step of the way and we're very pleased with the final result. The price was also very fair for the project. I would definitely recommend Turf Monsters for your turf needs. read more

Turf Monsters - Tiger turf. Great looking and maintenance free! - Landscaping Near Me - Phoenix, Arizona

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Mike and his team are AMAZING!! They knocked it out the park with our backyard renovation! Great work, excellent customer service. Truly couldn't be more happy with our transformation! Can't wait to show off our new backyard to family and friends! read more

I hired Turf Monsters to complete a large job of replacing my entire irrigation system and then adding pavers to ¾ of my yard. I am extremely impressed with the customer service, starting from the quote process with Jadon to the workers performing the work. I was amazed how hard the workers were doing the job. At one point, I went outside to offer them something to drink, and one worker was laying on the ground getting his back cracked by another. They literally were breaking their backs for my job! These workers also never assumed anything. If there was a question about something, they asked, which I appreciate. The project turned out 10x better than expected and I would 10/10 recommend Turf Monsters for your yard project! read more

We picked Turf Monsters due to the fantastic reviews. First off, our turf does look beautiful. The quality looks great and I am hoping that it stays that way. When you walk on our turf with and without shoes it feels a little lumpy. I don't think it is supposed to feel that way. There is also a cut by our pavers that is not straight and doesn't look that great. When I talked to the company, they said that it is a human that cuts it so it won't be perfect. Also, if you use this company make sure that you confirm that they are doing what you requested for your job while the team is on the job. We caught them not doing something we asked and we think/hope they corrected the issue. The salesman was nice and I did feel comfortable going with Turf Monsters. Now after the job is done, I am wondering if I made the right decision. read more

I really appreciated the fast follow up and the job they did was really good ! I am really pleased with it's their work and their customer service! Great company and people! read more

Mike and his team were a dream to work with. Easy and top quality work. I have never had such a pleasant business transaction. I will recommend them to all of my friends and family. read more

We loved our results with turf monsters! We get so many compliments on our yard. The staff was quick and responsive. Just a text away for any questions you have. Zach gave us instructions on after care. Referred them to family as well. Our families turf came out just as good! read more

Great job had some tough challenges but the owner made it right and beautiful and payed attention to deta read more

Turf Monsters - Green - Landscaping Near Me - Phoenix, Arizona

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