Troy, my wife and I have been a big fans for a long time, so my wife, my stepson, my stepdaughter, and I were all on board when she suggested visiting your restaurant on Saturday, May 25 after a trip to Six Flags. What started out very well became and all out disaster, and I hope my review will help things improve.
First the good. The restaurant and entire facility are beautiful, and it looks like a great place to hang out, enjoy a few drinks, listen to good live music, and have a great evening. Everything has a fun air, though I'll have to admit, I don't understand why it was designed so your wait staff have to walk up a ramp and down a walkway to get to the booths on the inside wall.
We were greeted by our waitress, Brittany, fairly quickly, and we received our drink orders in good time. Unfortunately, the first of many mistakes were made. Instead of the Revolver Hop Device Hazy IPA and water I ordered, I got the Leinenkugel Summer Shandy and no water. My wife and two kids got their drink orders, so I decided to let that one go.
We ordered the Creamy Spinach and Artichoke Dip and the Cuban Quesadillas for appetizers. Both were excellent! I especially enjoyed the sauce for the Cuban, as it gave it a nice bite.
My stepson and stepdaughter (though not kids as both are over 21) ordered cheeseburgers, I ordered the Tuna burger, and my wife ordered the Southwest Chicken Flatbread. Everything was delivered to the table in good time, but there were problems with everything.
The Tuna Burger needs to seriously be rethought. The tuna was small and bland (needed seasoning badly), the onion ring unnecessary, and there was so much pickled ginger it overpowered the taste of everything else. Take it off the bun, serve it open-faced, something, so you can actually enjoy good tuna.
The Southwest Chicken Flatbread tasted good, but the crust was doughy, under-cooked, and soggy. Two or three more minutes in the oven would have made worlds of difference in this dish.
My stepson and stepdaughter ordered burgers, cooked medium. What came out could easily be confused with charcoal. Patties were dry, overcooked (even for well-done), and charred on the outside. He tried and managed to choke down almost half of his, but she could only eat one bite it was so dry. While we dealt with the other mistakes, we decided to send these back and have them redone. Unfortunately, we had to wait 10 minutes or more for our waitress to check on us again.
In all honesty, I'm not sure what happened next, as I asked the waitress to have these recooked. Someone at the table suggested we could take them home, so maybe she got confused. Her response was to bring us no new burgers, but to-go boxes, and she said she would talk to the manager. The burgers were taken off of our ticket, but I was very surprised that no manager ever visited our table. Three of my children and I have worked in restaurants over the years, and I have never seen a table have a problem with a meal and not get a visit from at least the on-duty manager.
We decided to try dessert, and these were an improvement over the entrees, but still lacking. The bread pudding was stiff and bland, and the caramel and toffee cookie was overcooked and dry.
I wanted to like this restaurant, and I am willing to give it another chance. However, the execution of this meal was poor by all involved. The waitress was inattentive. The food was prepared poorly, and it appears your management doesn't care. It doesn't matter how nice the place is, or if you're just hoping to make money selling alcohol, without drastic improvements in service and the food, this restaurant won't be something you have to worry about for long. read more