This was my second appointment with this business. My first visit was a five star visit and my…read moresecond visit was a 10 star visit. Brandon and his crew respected my appointment time took care of my tire which had to be replaced and gave me a comfortable place to wait for the service on my Honda CRV. Their customer waiting area offered coffee, tea, snacks, and I believe a television. Who could ask for more? Also, I had five lights on my dash that came on when I ruined my tire hitting a curb. The guys reset the warning lights and replaced my tire with a newer tire. I was out of there in 45 minutes. Typically in my old place of business that I used I was there 3 to 4 hours waiting for similar services. My time is precious just as theirs is. Brandon was polite. The customers service was important to him. Thank you, Brandon and guys in the shop who took care of this customer. As I was ready to leave and pay my bill, Brandon said "No Charge". What? Wait I need to write you a check no ma'am no charge today I was blown away. This business is my new go to for tires repairs, and anything else my Honda will need in the future.. thank you guys I'll be back

Really outstanding service and communication with the multiple staff I worked with. They went above…read moreand beyond to make sure my repairs were thoroughly addressed and were fair with their pricing.

I chose to go to Doc Brown's because of his mission statement about not wanting to overcharge…read morepeople who don't know much about cars, and for the awesome reviews in Yelp. I got better service than I've ever received anywhere! I had gotten stuck over night in Salem due to car issues and had found him in Yelp the next morning. I did have to call many times, but Doc is a husband and wife operation, so they are busy. However, he called me back and fit me into his schedule, problem solved my bent hood and pushed-in front of my car, and gave me super helpful advice on topping the oil in my very old car. My dad had followed me out to Doc's garage because I wasn't sure my car would make it, and we listened to what Doc was telling me. Dad said I had received such great service and was fortunate to have such an experienced mechanic take the time to explain what was going on with my car. I'm a little embarrassed to say, I didn't know that many old cars need to be topped with oil between the 3,000 miles mark. That explained the sound my car was making and how it felt driving. Though I was embarrassed, I never felt talked down to by Doc. (Ladies, take your car here!) The other problem with my car was that I had gotten into a fender bender on my way to Salem and was unable to unlatch my hood. We left Doc's for an hour and came back after receiving his call. Doc had somehow managed to smooth the hood and get it to unlatch and latch again. This was amazing because the problem wasn't just with my hood, but with the whole front of my car. It had been pushed in 3 or more inches pinching the radiator. What Doc charged for his work was so reasonable, I was dismayed. I would drive from Portland to Keizer to have Doc work on my car. He was great.

I started taking my car (2017 Toyota Highlander) to Doc Brown's Auto about 6 months ago because I…read moreneeded brakes. I was very pleased with the price and the service I received. I was able to take my car in, in the morning, and have it done in a few hours. My daughter recently needed brakes on her VW Rabbit, and I took her car to Doc Brown's and had her brakes replaced. Again, the brakes were done quickly, and at a very reasonable price. If you're looking for an honest, dependable, and knowledgeable auto tech, this is the place to go. Just be aware that this isn't like a regular garage or dealer's waiting room. There's nowhere to sit and wait for your car, so you'll have to have someone pick you up and then take you back for your car when it's finished. But I'll take a little inconvenience for good, competent work and price anytime.

I got lucky and he had a cancellation the next day. He was able to get the parts and have them…read moreinstalled quickly at a decent price.

Tony is an excellent mechanic. Worked on my brakes that had issues and got the problem solved…read more He's very reliable and I would use him again!

Outstanding service. Had car towed last second of thurs. Next business day, diagnosed. Fixed in 1/2…read moreof a day. Picked car up with out paying. Shop said to try it out over weekend and bring back if any issues. Pay on Monday if no issues. Had same initial problem 10 min after leaving shop. Took back Friday night. Left over weekend. Prob totally fixed by shop Monday by afternoon. No issues since. Very dependable shop, willing to extend final payment until things were totally fixed. Fast, friendly and reliable. They are a very trustworthy shop. Will not take my cars to any other shop.

Took our vehicle in to check out our lights,..burning out. While in the waiting room..I became very…read moreimpressed with our chosen repair shop. On the phone, our mechanic is honestly explaining to a customer that investing money into the repair is not a good mechanical choice. Better that he seek out another vehicle to purchase. Isn't this the type of mechanic one needs to have, instead of not saying anything? Other mechanics would just take the money, do the repair, and the customer would end up paying in the future for additional costly repairs. We're sticking with these mechanics. Thank you for having honesty and integrity. (5 months ago) They have been great in the past 2 years. They have been honest with us on what is necessary for repairs, personable, and have gone out of their way to help us. I would recommend this establishment.

I've had them diagnosed alot of issues which myself and others misdiagnosed but they know their…read morestuff and have always been very fair and honest about what Work needs to be done! I personally recommend all my family and friends to them.

I have nothing but good things to say about 503 Auto Repair. I needed a timing chain kit installed…read morein my Chevy and had gotten quotes from other repair shops in the area that were absurdly high in my opinion and up to 3 weeks to get my car back. These guys had it done in less than 2 days and so much more reasonably priced. Good repair shops are hard to come by and I finally found one!

These guys are AWESOME! Helped me get my Chevy Duramax on the road when I was passing through. So…read morehelpful. Thank you

I have been experiencing issues with my coolant this past week and was suggested to go see Abdel…read more I reached out and he is VERY prompt at corresponding with his clients. There was never a long wait which was very reassuring. I was told I could stop by anytime so that's what I did this morning (Saturday). I pulled in and thought I wasn't at the right spot but I was. It's easy to find but does not look like your typical automotive shop. I thought for sure I would be there for hours, I parked and walked up and then saw that it was definitely an auto motive shop with the car lifts. I was instantly greeted. Abdel came and looked at my car with me and y'all,...there was no problem. It's so crazy to me how upfront and honest he was. The cap just wasn't on the coolant reservoir tight enough causing it to evaporate. To say I felt relief when he tested the pressure of the coolant reservoir and the hold of the top with pressure applied would be an understatement. I hate car repairs they take forever and cost so much. I was in and out QUICK and was taken care of far better than any dealership / mechanic I've been to. I will for sure be back for all our car repairs (hopefully we have none. Haha). Abdel is honest, loyal, and as a petite blonde and the only female in eye sight for some time I felt safe around the three men working the whole time. I think the thing I appreciated the most is that Abdel never spoke down to me but walked me through all the tests and examination of the car itself. He knows what he's doing and educates those around as he's working and it's very nice the way he does it. Go see Abdel for all your car repairs but also I hope he doesn't get too much business so he still has time for my cars if needed. Lol.

Brian stated when I had the clutch for my Focus he would install it…read more After making 4 different appointments Brian still has not kept an appointment or made any attempt to get back in touch with me. Know it's to late to return the clutch and get another person to install the clutch.

BRIAN CAME TO MY HOUSE IN Salem, looked at my car and figured out the problems right away! He…read moremanaged to fix the problems that Capitol Chevrolet had charged me $2,500 to fix but didn't get it right and for a fraction of the cost. He explained everything to me in a language I could easily understand. I have found my one and only forever mechanic!

I was ripped off. I was charged over $450 to replace a Mass Airflow Sensor - a part that costs $40…read morenew and takes no more than 10 minutes to switch out (I later found out). The guy behind the desk buys "only a certain brand) due to lifetime warranty. You could buy 10 of this and never need that many in the lifetime of the car. It didn't even fix my problem, car ran worse than before. I felt cheated and stolen from besides being violated. The religious paraphernalia at the desk is to suck in believers like me. They may have my money but the Lord knows this great deception. I forgive them, but will never go back or recommend them to ANYONE!

was given a timeframe in which my vehicle would be done. They rebuilt my transmission and they…read moreexceeded my expectations and gave me my car a day early. I would definitely recommend this place to a friend speak to Tony. He was amazing.

My experience has been good the new manager zack has great people skills and always takes care of…read more Me and his team is friendly and helpful I recommend going there .

Good for tires, but beyond that beware…read more And, don't trust that the person that schedules your appointment over the phone has any clue about what their shop is actually capable of. I booked a diesel fuel filter change and trailer plug wiring. I booked it at the beginning of the week for a Thursday 11am appointment. I was told it would take a few hours. I had a trip that I had planned with a Friday departure and would need to pull a trailer. I dropped the truck off at 9am on Thursday thinking getting it there early might help. At 3pm I called to check on how it was going. I was told that the work hadn't been completed but they would do their best to have it done by their close at 5pm. At 4pm I drove by and the truck was still sitting where I dropped it off. It was obvious that I'd have to triage the situation with only 1 hour left in the day so I told them to prioritize the plug wiring... they said ok. At 4:30pm, I see they have the truck in the bay, but they are working under the hood. So, I say, I really wanted you guys to priorities the trailer wiring unless you think you can get it all done by the time you close. I'm then told that they don't do trailer plug wiring and really don't do much diesel work either and that they didn't think my truck had a filter or maybe it had an inline one that someone had removed. They actually tried to convince me that my 7.3 liter Ford diesel didn't have a fuel filter. It took me a 5 second google search to figure out where the fuel filter sat... right on top of the middle of the engine, under a cover. If it was a snake, it would of bit them. OK, so they are not familiar with diesels. But, if they don't do work on diesels and don't do trailer plugs why book an appointment for the work. I could of found somewhere else. Even if they would of told me that when I dropped my truck off in the AM, I would of had some time to react to the debacle. I was left at 5pm on Thursday scrambling to find a capable shop to do the work on Friday morning. Why wait until 30 minutes before you close to drop this bomb on me? They literally acted like this was just the way it goes. Well... I guess it is at Point S in Keizer. And, that is also why I'm leaving this review. Unprofessional, incompetent, unconcerned with the customer's experience... take your pick. They all fit. So, here's my warning/advice to everyone who will listen... go ahead and buy your tires from Point S but take the time to find some other place to have your mechanical/electrical work done.

I absolutely love these guys. So helpful and nice. Always get an amazing price, and I always know…read moremy car is safe with them. I will always recommend them.

Frankie and Jose are great best place to go very fast honest! I always go to Martinez on River Rd…read morefor my seasonal tire changes ,balance, rotation they have great deals on tires and wheels