Outstanding service. Had car towed last second of thurs. Next business day, diagnosed. Fixed in 1/2 of a day. Picked car up with out paying. Shop said to try it out over weekend and bring back if any issues. Pay on Monday if no issues. Had same initial problem 10 min after leaving shop. Took back Friday night. Left over weekend. Prob totally fixed by shop Monday by afternoon. No issues since. Very dependable shop, willing to extend final payment until things were totally fixed. Fast, friendly and reliable. They are a very trustworthy shop. Will not take my cars to any other shop. read more

Took our vehicle in to check out our lights,..burning out. While in the waiting room..I became very impressed with our chosen repair shop. On the phone, our mechanic is honestly explaining to a customer that investing money into the repair is not a good mechanical choice. Better that he seek out another vehicle to purchase. Isn't this the type of mechanic one needs to have, instead of not saying anything? Other mechanics would just take the money, do the repair, and the customer would end up paying in the future for additional costly repairs. We're sticking with these mechanics. Thank you for having honesty and integrity. (5 months ago) They have been great in the past 2 years. They have been honest with us on what is necessary for repairs, personable, and have gone out of their way to help us. I would recommend this establishment. read more

I had my car fixed there, and thought they were great. Then I encountered one of their workers out on the road. Huge road bully getting within inches of my bumper (because I wasnt going fast enough). I recorded everything. He tried to intimidate me and I wasnt having it. It looked like he was driving a new truck or a customer truck. I wouldnt trust any of them with my car anymore. They are reckless road bullies. Who dont care about anyone but themselves. Disgusting. read more

AVOID BROTHERS AUTOMOTIVE! I took my dodge van in to get a new alternator. They charged me $500. When I went to pick it up, the manager informed me that, as a favor, they also had installed a new belt. I thanked them and left. Immediately, I started having problems with my van overheating. I couldn't even make it to work or the store without stopping to let the van cool down. I had NEVER had a problem with that before. In all of my research online, problems with the belt can cause overheating. When I went in and complained, they said that the pipe was half clogged and they would fix it for $1500! But if that was true, I would have had problems before. They were obviously trying to take advantage of me since I'm a young, single woman. AVOID Brothers Automotive!! read more

My son ended up at Brothers with a blown engine in his truck. They were compassionate and tolerated storage of the vehicle for longer than they should have. Eventually, we decided to have them repair it by putting a new engine into the truck. That process did not go entirely to plan, but Phil backed his work. Even though he was in Oregon, and the truck needed to pass a smog inspection in California, he took the vehicle back and tweaked it until the computer stopped complaining and it could pass. I can only give my highest recommendation to Brothers Automotive. The combination of competence, compassion, and honesty are so difficult to find. You might be able to pay less somewhere and get more competence...maybe, but compassion and honesty come with no price tag. Those are priceless qualities in a mechanic. Thanks, Phil. read more

Amazing service!!!! My daughter found Brothers based on their yelp review, and we couldn't be more impressed and pleased. They have been fast, fair and honest with their repairs and prices. It gives an old dad a sense of relief knowing that there are good people- not looking to take advantage of others. Thank you! read more

A honest shop with amazing customer service! They saved me from being swindled out of $18,000 at the Honda of Salem dealership and figured out that the problem was only $135.00 Thank you gentlemen! I'll never take my car anywhere else. read more

By far the best experience that I have had at a mechanic. They were able to diagnose my issue quickly and as they were installing the part, discovered that I only had a quart of oil left in my car due to a faulty oil filter that didn't allow a tight seal so they threw in a oil change for free! They truly care about their customers and you would be hard press to find a better automotive shop in Salem. read more

These are honest mechanics. Their prices are fair. Their service is quick. They are very patient, and give you honest advice. I would highly recommend this place. read more

I'm going to keep this short and sweet. I've been coming to brothers for a long time. My dad used to come here and I've been going ever since. They are a great shop with amazing service and very knowledgeable. Plus they go out of there way to help you out. Thanks Oleg and Phil and everyone else at the shop. You are the best. read more

Friendly. Responsive. Great service and customer care. Quickly assessed the issue with my vehicle, scheduled me in for repair, and my car runs great. read more

Brothers Automotive is the best! I had a transmission issue and it turned out to be a drain plug gasket. They fixed it no problem and didn't even charge me for the work. They had previously done work to my car and the job was excellent, from a tune up to transmission problems. Highly recommended!! read more

These guys did a great job on a used car prepurchase inspection for us. Very friendly and thorough in their work and they helped save us from a bad purchase. read more

Very professional and Friendly. Easy to work with. Quality work. I would highly recommend them.

Brothers Automotive is a rare bird. From the time you step foot into the lobby or call Phil on the phone, you will be respected. He listens fully to your car problems and gives excellent advice. Both him and Oleg are upstanding people, made all the more important in the automotive repair field when one feels it's easy to be taken advantage of. My car has had a slew of problems appear almost simultaneously in the last couple of months. They have replaced a bad wheel bearing, a bad catalytic converter, and recharged the AC system in my car. All at prices that are very reasonable and FAR less than at a dealership. After scheduling the appointments, I dropped the car off either the night before or in the morning, and before the end of the day, everything's fixed and the car's ready to be picked up. A friendly chat and thank you, and I'm off, knowing work has been done right and with trust. If you live anywhere in or near Salem, and you need your car repaired, don't bother with anyone else, just call Phil, he will take care of you. Highest stars! Thank you, Brothers! read more

Service was excellent and felt very comfortable with their honesty & working on my car. Pricing/cost was very reasonable for the work being completed. read more

I went to Brothers Automotive to get my 2006 Chevy Impala diagnosed just to find out that my head gasket blew, which ended up bending an engine rod or two. This meant that I had to get my entire engine replaced (expensive, I know). Throughout the process of getting my car fixed, I was provided with a reasonable quote for repairs, consistent updates on progress and timely service. They even have a warranty on their labor (1 year or 12,000 miles), so that was definitely an added bonus! Most importantly, you can tell that the employees in this shop are really good people who take pride in their work. One of the workers that I spoke with consistently over the phone named, Phil, was extremely friendly and took the time to explain everything that was happening with my car. He was also very sympathetic towards my situation, which isn't something you see everyday from a mechanic. This shop cares about their customers. Car problems are not fun, and rarely are they ever, "affordable," but my overall experience with this shop was a 10/10. The next time you are in need of automotive repairs, skip the local dealership and take your car to Brothers Automotive. There's a reason why they are ranked at the top for automotive repairs in the Salem area. read more

The most important factor in selecting an automotive repair shop is trust. Sure it might be easier or more convenient to just hop over to the chain drive-through oil change places and have them do whatever it is they do, but how much do you actually trust them with your vehicle - the complex machine that is like a member of the family with whom you entrust your life daily? I've dealt with some smarmy people at the chain shops, but I trust Brothers. I brought in my car for an annual general inspection. It wasn't acting up or anything. I just bought the vehicle used and it didn't come with a maintenance schedule, and at 124k miles, I wanted to know what was coming around the pike in terms of repairs or maintenance. The folks at Brothers provided me a list of things that needed to be fixed, changed out, or monitored, and helped me identify the highest priority item - my timing belt was due to be changed. I made an appointment for for just that ONE repair. Well, there was a miscommunication, and they actually did EVERYTHING on the list - $500 more work than I had wanted. When I went to settle up, I saw the invoice and brought the error to their attention. The service writer (with whom I've worked before and who has always provided exceptional customer service) IMMEDIATELY took full responsibility, only charged me for the timing belt, and said he would essentially apologize to his boss later. It was the ethical thing to do, but he didn't have to do it. For that, Brothers has my undying respect, trust, and gratitude. read more

Staff was very courteous and knowledgeable. Fair pricing. They were able to accommodate my busy schedule and assist. Great service.

Let me tell you story first before telling you about this company. So my car had overheated but my wife kept driving it. Took it to a shop and they were quick to say that my engine is broken and need a new one. $8,000 to get a new engine. Mind you I bought the car for $6,000 and was considering to just get rid of it. The shop offered to get rid of it for me for $100. For me to pay them to get rid of it. I kept the car and it sad for 2 years just because I thought it was not worth fixing it. Then a friend of mine suggested this shop. Took my car in and was hoping to only spend less than $2,000. It cost $750 to fix it. Took a few days and car was up and running. The car that I was about to get rid off is running until now. It's been 4 years now and this is the only shop I go to here in Salem, OR. Definitely recommend! Thank you Brother's Automotive! Expect to see me when I my cars needs fixing :D read more

We have had an ongoing problem with our 2011 Highlander since we bought it new. It has been to two Toyota dealerships for the same issue. Temporarily fixed (not cheap, either!), just to recure .. after the 30 day warranty of course. Finally took it to Oleg based on Yelp reviews. Best decision ever! Oleg knew exactly what the issue was - it's common on this year model. Fixed it. They are definitely worth your time. read more

These guys are honest. I brought my Corvette due to a coolant leak. Oleg looked at it and found where the problem was. I went and picked up my car and wanting to know how much do I owe them. Phil said "nothing"! Bring your car back when you're ready and we'll fix it for you. It was the water pump leaking and he gave me an estimate. Sure enough, I went back within a week and have them fixed it. The final price was lower than the estimate because according to Phil, they were able to save on labor time than what was anticipated! Great guys! read more

I just left, and I can't recommend this place enough, based on my experience. My splash shield had come loose. Phil repaired it in about 10 minutes, showed me a video of what he'd done, and said it wasn't worth charging me for. Even checked my brakes and tires. Found my new repair place! read more

No nonsense auto shop. Friendly and helpful guys. They tell you what you need and what you don't. They don't over charge. Honest. I'm definitely going back for future services. read more

Every single time this place has been amazing. Not only do they care about their customers like family but they truly feel like it. They always give the best price and make sure that the customer is fully satisfied and happy. They are very thorough in every job they do and I will always recommend them to anyone that needs work done on their car. read more

Great experience, they gave us a quote to to a tune up on our newly purchased used van. The tune up fixed the problem we were having and it runs great! It even turned out to be less than quoted. Would bring my cars here in the future read more

SCAM ALERT! Tried to get a quote for the standard 120k mileage services and they stated they had to look at the vehicle first, but for them to look at my vehicle I would have to pay them. So basically, I would have to pay them just to receive a quote. This is absolutely ridiculous and a complete scam. DO NOT GO HERE unless you don't mind paying to find out how much it will cost you to get your vehicle serviced. read more

I am so grateful to have found this car repair shop. They get you in and out quickly, and they work hard at saving you money no matter what you're having done. I trust them completely, and the man in the front office couldn't be nicer or more helpful. I can't imagine ever going anywhere else. read more

Love this place! An honest automotive shop you can trust, fast & efficient work and great pricing.

I moved here from out of state 6 years ago, a single mom with a teenage (now adult) daughter, and we needed to find a new mechanic. I got scammed at another place before trying Brother's Automotive, and now we won't take our cars anywhere else. From the first phone call with Phil, we felt taken care of. I once had a small leak and they replaced the hose and clamp without even charging me. We have taken several cars in for checks prior to purchasing, and they have steered us away from a few lemons (SO grateful for that!) before helping us choose the right vehicle for us. I have also had other car issues that I had NO idea what the problem was, but upon inspection it ended up being something really minor and they either didn't charge me at all or they gave me very reasonable costs to fix the issue. These guys take care of you like family, and are SO pleasant to deal with. Thank you Phil and Oleg! We are customers for life! read more

It was super last minute that my car broke down on a Sunday. I had it towed to my house all the way from portland and unfortunately had to tow it to Brothers Automotive first thing Monday morning. I called in a panic assuming he would refuse service since he was busy. He actually was really nice and agreed to take a look at the damage to see how severe it is. I accidentally left our car seat in the car and had to pick it up, he was super understanding and working hard under the hood. My car might be too far gone but I appreciate his understanding, effort and hard work. read more

Best car place I've been to! These guys have very competitive prices and the customer service was outstanding. They coordinated with my father on everything without question and the communication had no hidden loops. This company also fixed the work that another place had actually botched without extra cost to me. The service was all completed in the same day too, which is a bonus. I highly, highly recommend coming here for any car issues! read more

The best car Doctor in the whole NW. I and my whole family used Oleg for over 10 years. Now I am coming for anything more serious all the way from Seattle to use his expertise. read more

Wow. Was traveling when my old nissan started misfiring. Took it to Brothers Automotive and no joke in less than 10 minutes, they listened to problem, did some mechanic magic to the engine and whala misfiring gone and engine running smooth. Amazing part was he wouldn't even let me pay him. So as thanks I'm sharing the word. Stop here Salem, you won't regret it. read more

Wow ! Honestly, you need your car repaired ? You go here ! I got this placed referred to by a friend and i am SO pleased ! Got my Jeep Cherokee in, and they were very honest and knowledgeable. Im surprised this place doesn't have more reviews. They called us to tell us exactly what needed to be done, they did everything we needed them too, plus what really was needed and i strongly recommend them. You won't regret it. They are amazing. So glad i went there and this will definitely be the place for me to go for car problems and will recommend them, thank you ! read more

A repair shop in Kansas told me my rear struts were "blown," but my gut told me to wait for a second opinion. I was on my way to Salem when that recommendation was made, so when I got to Salem I saw the reviews for this place and decided it would be the best place to try. When I got to Brothers, I talked to (I'm guessing) Oleg. He personally went over to my car and inspected it, then took it for a spin. Sure enough, he couldn't find a thing wrong with it, neither on inspection nor by the way it felt driving it. If Oleg had told me there was a problem, he probably would have made hundreds of dollars off of me, but he didn't. Any mechanic who tells me I DON'T need work done on my car has a customer for life! read more

I have been taking my cars to Brothers automotive for the past 7 years. Oleg had always been trustworthy, dependable, knowledgeable, and for a fair price. He has always taken care if our personal as well as fleet vehicle needs. read more

Dropped my car off in the morning with a failed wheel bearing and hub, was ready by the afternoon, and it cost less than half of what I was quoted everywhere else I called. Oleg is amazing and offers beyond reasonable prices. I'm recommending him to everyone I know! read more

My Nisson had developed a troublesome rattle in the rear that was getting louder. I had read the excellent reviews of Brothers and decided to try them. They were so nice and efficient and within ten minutes had found and resolved the problem and then refused to take payment for their services. Amazing! I'm a customer forever! read more

Let me start by saying I'm not mechanically inclined, whatsoever. I live in Eugene, but was looking for a car in Salem. I could tell there was a noise that didn't sound good from the rear of the car, so I thought I better take it to a mechanic to see what was wrong. I Yelp'd mechanics and Brother's Automotive had great reviews. I showed up without an appointment and they were very busy so I thought I might be out of luck. I explained to owner my issue and he jumped in the car and took it for a quick test drive. When he got back he popped the hood and ran some additional tests. He then explained to me the noise was the rear differential was going out. I asked him what I owed him and he said, "nothing". Needless to say, I was very appreciative of his time and preventing me from buying a lemon. read more