This was my second appointment with this business. My first visit was a five star visit and my…read moresecond visit was a 10 star visit. Brandon and his crew respected my appointment time took care of my tire which had to be replaced and gave me a comfortable place to wait for the service on my Honda CRV. Their customer waiting area offered coffee, tea, snacks, and I believe a television. Who could ask for more? Also, I had five lights on my dash that came on when I ruined my tire hitting a curb. The guys reset the warning lights and replaced my tire with a newer tire. I was out of there in 45 minutes. Typically in my old place of business that I used I was there 3 to 4 hours waiting for similar services. My time is precious just as theirs is. Brandon was polite. The customers service was important to him. Thank you, Brandon and guys in the shop who took care of this customer. As I was ready to leave and pay my bill, Brandon said "No Charge". What? Wait I need to write you a check no ma'am no charge today I was blown away. This business is my new go to for tires repairs, and anything else my Honda will need in the future.. thank you guys I'll be back

Really outstanding service and communication with the multiple staff I worked with. They went above…read moreand beyond to make sure my repairs were thoroughly addressed and were fair with their pricing.

OMG I can't say enough good things about Michael, manager of this location! I wasn't even a…read morecustomer of theirs. But he saw that I had stalled out in the middle of traffic on Lancaster road on his way home. Like this dude wasn't on the clock or getting paid (spoiler alert I tried to give him cash and he said no, cause he didn't stop to help because he wanted a customer or money, he stopped to help me and my mom because it was the "right" thing to do.) Like wtf who does that anymore? He got my car to the next parking lot entrance and instead of that being "that's my good deed for the day" he stayed with me for the next at least 30 minuets making literally 18 trips to (somewhere, I hope he hope he didn't pay for the that many water bottles) to fill up little water bottles to fill up my apparently leaky coolant tank with water. He talked to me about what was wrong and gave me advice about how to get home safe, etc.... and this dude, you will not believe actually offered to follow me all the way down Lancaster till it was time for me to pull off into my neighborhood. Like I know this could come of as creepy to women, but he didn't follow me home, he just was there to make sure I didn't stall out on such a dangerous main road! l literally cried in relief that he just stepped out of his way in such a good hearted way, with gaining nothing for himself! Back to the spoiler above, I tried to repay he with the cash I had in my wallet.... his response was that he just did what he believed anyone should do and he couldn't believe that so many cars passed us without offering to help. To elaborate a little on why we needed help so desperately, neither my mom or me had our cell phones charged and we were basically just stuck in holding up a busy main street, terrified and waiting for someone to call the cops to get rid of us. So in conclusion, I have never been a customer of this Valvoline location, but knowing the kind of management that is running this place I am NEVER going anywhere else! Literal hero there, thank you so much to Manager Michael!

I have been going to Valvoline on Lancaster for oil changes and other car needs for years. They are…read morealways friendly, quick, and help educate me on anything that I have questions about. I believe James is the manager now and he seems to really know what he's doing and does his job well.

I got lucky and he had a cancellation the next day. He was able to get the parts and have them…read moreinstalled quickly at a decent price.

Tony is an excellent mechanic. Worked on my brakes that had issues and got the problem solved…read more He's very reliable and I would use him again!

Went above and beyond. Great experience and great service. The owner and his entire crew were very…read morehelpful.

Mike and his team continue to deliver. Super fast quality service. Hands down the best shop in town.read more

Always the best customer service & always fast. Forever coming here for future car needs :)read more

Great service. They got me in immediately. They did not try to aggressively upsale, just let me…read moreknow what was recommended and what was needed. The guys were all very friendly and they loved on my old dog I will be back

Excellent lube and rapid oil change service performed while I waited. Friendly staff.read more

Excellent Service!!! Every step was without detail and extra time. You'll feel like family!!!…read more Finally an honest business you can relax knowing your business is very appreciated with honors!!! We take all our vehicles and the flush is flushed not just once as with other shops but with 3 times flush for the lowest price around town or for that matter the entire state!!! Your familes budget will not be strained....my opinion is any business that is willing to provide service on a honor system because of the computer system being down and still provided service for the entire day on an honor to return to pay... has been a blessing to our community! It is with Glorious News I felt the need to learn about this business! Old saying goes a bit like this " Snooze you'll Lose ".....

Reasonably priced. If you're just coming in to get your oil and filter changed, fluids filled,…read morewipers, air filter, and tires properly inflated, you'll be satisfied. But I don't recommend if you expect them to do everything according to your manufacturer's recommendations. I brought my AWD Camry in to get serviced. Everything went well except for the part about the drive shaft bolt retorquing. There's a bolt on the drive shaft of AWD Carmy's that Toyota requires retorquing every 10,000 or 15,000 miles / 12-18 months (depending on driving conditions). Toyota service centers do the retorquing every service they do. But when I talked to the service rep at this location, he didn't know anything about it. My point is that you'll probably be happy here if you just want basic car service. But if you want to make sure you get manufacturer-specific things done for your car, take it to the dealership.

I do not recommend! After spending 179$ to service my A/C, they tested the compressor but not the…read moresource of the A/C leak. All they did was fill up the refrigerant and send me on my way, after 4 hours of working a/c the compressor stopped working all together and they have no intentions of fixing it right, not even a refund.

west Linn bugged me to let them change my crank case oil. I…read moretook my car to the dealer to have the next oil change and they said the crank case had been destroyed. Alonzo Senior has refused to reimburse me after saying that he would send me a check.

A coworker recommended Enterprise to me, and after seeing their standout reviews compared to other…read moreoil change spots in Salem, I decided to give them a try--and I'm so glad I did! I pulled up and was taken into the bay right away--no wait. The staff was incredibly friendly and walked me through everything they were doing. They made sure to explain each step and confirmed that it all fit within my budget before moving forward with any service. On top of that, they gave me a discount and even offered helpful suggestions for future maintenance. I originally went in for an oil and filter change, but they also replaced my transmission fluid. They went above and beyond by topping off my wiper fluid, filling my tires, and cleaning my windshield--all complimentary and without me even asking! While I know some places say they do that, my past experiences have usually involved pushy upsells and unnecessary add-ons. I'm genuinely blown away by the service at Enterprise. From now on, this is the only place I'll go, and I'll be recommending them to everyone I know!

When: Monday May 13th 8:30 am…read more Service team of Jordan, Daniel and Benjamin were great. They were professional, courteous and thorough in their work in getting my oil and transmission fluid changed. For added value, I had a 20% off coupon in hand for filling a previous on-line survey from a previous visit. Tip: go ahead and answer that quick 2-minute survey and save yourself 20% off on your next visit.

They helped me locate the fuse box to troubleshoot an issue I had. They offered me all the services…read morewith a smile but didn't make me feel bad for not doing anything besides the oil change. They helped me reset the light. Fast. Friendly. Thank you!

Lane is a very good mechanic! I brought in my BMW for service, and he was quite honest with the…read moreproblem and how much it would cost. Alongside that, he was flexible with my schedule, and got it repaired very quickly despite needing to order a part! My car is driving much smoother now thanks to him.

Fair pricing Honest Owner…read moreCan usually get you in within 5 business days or less. They did the B3 service on my mercedes for less than the dealership. They also helped me with my check engine light. Will be having them fo brake pads soon!