Quality, Professionalism, Patience, Education, and Value. John at Auto Team took CARE of my daughter who is local, after I "interviewed" him from a long distance. She got a great job done at a great price. She was nervous, and he was patient and kind, and explained everything, and showed her the "what and why". I'm convinced we've found her a great mechanic, and we're staying. read more

I am updating this review to address the owner's response. My original review stated facts directly from the invoice, which remains attached for anyone to read. 1. The "Air Box Repair" & Filter Charge: The owner claims the $101 was to "repair damage to the air box." As line item #5 on my receipt clearly shows, I was charged $25.91 for the filter, $26.00 for two metal clips, and $49.50 in labor strictly described as "Remove & Replace Engine Air Filter Element." Snapping on two clips during a routine filter change does not justify $101 total, nor does the receipt list any actual repair labor for the box itself. 2. Inaccurate Claims About My Review: Brake Inspection: The owner accused me of "fraud" regarding an $80 inspection charge. I explicitly acknowledged that "While they didn't charge for the brake inspection itself, the overall experience left a bad taste in my mouth." I acknowledge the $0 charge on that specific line item. Caliper vs. Total Brake Cost: The owner claimed I said calipers were $900. I never said that. I stated the total brake repairs came out to over $900--which is accurate, as the front disc brakes ($842.24) and rear drum service ($132.00) totaled $974.24. My review explicitly stated the calipers themselves were "almost $250" ($124.14 x 2 = $248.28), which is accurate to the penny. 3. Unclear Communication on Calipers: Replacing calipers isn't routine maintenance for standard brake wear; it's a major component replacement. Check with any reputable shop and they will agree. Replacing them without clearly explaining why the original calipers had failed--rather than just servicing pads and rotors--lacks basic transparency. Bottom Line: Instead of addressing legitimate concerns over high labor rates ($274 to change a single serpentine belt, $49.50 labor for an air filter element), the owner chose to misquote my original review and throw around baseless accusations. Please ask yourself if being accused of fraud is what you want as a customer before you do business with anyone. Buyer Beware: Take my situation as an example of the response you can expect from this shop if you express honest dissatisfaction. I stand by my experience and my invoice. Please review the attached image of the bill and decide for yourself. read more

Auto Team Service Center - Excessive repair bill. - Auto Repair Near Me - Salem, Oregon

Wow. What a mistake to bring my car here for repair. Warning lights came on suddenly in my 2016 Subaru Outback at 144,900 miles; the brake and the "eyesight" warning light. After doing some research I found the Auto Team. They took the car for the day for "diagnostics". They called and informed me that i needed an oil change and a new battery. The quote was for $608.62, which did include a $160.00 charge for the "diagnosis". When asked, John told me that he was about 90% certain that the work would fix the car. I took the car to Capitol Subaru. The problem was in the braking system, and was repaired at the Subaru garage under an extended warrantee replacement. I can only imagine the hundreds of dollars I might have spent at the auto team as they hunted and pecked at different possible repair solutions. I'm not a mechanic, but even I knew that an oil change and a new battery would solve the problems. So I guess I'm reasonably grateful that the Auto Team only took $167.00 of my money, for no apparent reason other that to look the car over. A strong consideration. The Auto Team seems poised to take $160.00 from you to even look at your car and give you an opinion of a solution. And in my experience, their opinion, means squat. Shabby experience. These guys were not friendly, knowledgeable, professional, or helpful IN ANY WAY. read more

They were easy to work with; took our car in (without an appt.) to diagnose the problem. We may/may not get it repaired as it needs a transmission & transfer case. All-in-all, a very pleasant experience. read more

I recently had my 2005 Ford van repaired here and my car is now running very well. There was a problem with the wipers and John replaced these free of charge and also one of the arms. I feel that this car repair is honest and reasonably priced. Next time the car needs servicing I'm going back to them. read more

I had my car towed to this shop before knowing it was totaled. My car sat there for a week before I got it towed away. John was so kind and helpful. After wasting so much of their time, I wasn't charged a thing. I plan to bring my next car here for all needed repairs. read more

Love Auto Team. Always great service, fast and reasonably priced. We've brought our car here a few times and have been pleased every time!!

Fantastic service and reasonable prices. I have had work done twice and was very satisfied with everything. John and Paul are great. Very clean establishment. They went out of their way and gave me ride home while they did the work. I would highly recommend this business and will have all of my work done here!!! read more

I have been too many Auto repair places and Auto Team Car Care is far the best place i have been to. The team there is friendly and understanding. The will call you to let you know if anything else needs to be fixed, if it needs immediate attention or its something one should keep in mind. Their prices are quite reasonable. I am grateful for such an Auto repair shop. Keep up the awesome job Auto Team. They will never lose my business. I would HIGHLYrecommend this place. read more

I have always been treated professionally here. I had a semi emergency mechanical failure and was on a strict time line. John got my truck repaired before I could finish my lunch at Duffy Hangar accross the street. I highly recommend Auto Team. read more

This place is great! They three certified technicians. Paul was incredibly friendly and helpful. He gave me a ride home while they worked my car in to their already fully booked day. Talk about customer service! They have reasonable prices compared to other places that offer this caliber of work and dealerships. I will come here for all my vehicle services. read more

I highly recommend Auto Team Car Care Center for your repairs. John honestly advised me of what my car needed and his staff produced quality work, at very reasonable prices. Thank you John and team! read more

AutoTeam is my new family! Not only have they taken care of me trying to prepare my car before winter they are also honest! Not being from the salem area it's hard trying to find your way around and get informed but John and Paul (they run the show) were great! I've been here almost 3 times and each time John and Paul greeted me and made me feel comfortable. They remembered my name and truthfully made me realize that they care about their customers! This is a great company to work with especially if you and your car truly want to be taken care of! read more

Auto Team Care Center is a trustworthy place to bring your car. They are also professional. They tell you what needs to be done and don;t try to sell extra services. They even picked me up from home to get my car after it was inspected because I didn't have a ride. I highly recommend this place. read more

Nice place. Honest people. Great & high quality work. I recommend them.

Great experience with these folks. A year ago, the transmission failed on our Mountaineer. It was replaced under the after market warranty which we purchased, but was a real hassle. Last week transmission failed again. The transmission installed last year had a 36 month warranty. We took SUV to Auto team. John negotiated the warranty troubles, saving me much frustration. The vehicle was repaired within seven days under the 36 month warranty by LKQ corporation. John saved us many headaches and the work was finished professionally. I recommend them for all auto repairs. We are shifting our auto repair business to them. They will treat you right. THANK YOU JOHN AND AUTO TEAM!!!!!!!!!! read more