Today, I had Chris (from Trinity Heating and AC) inspect and diagnose my AC system. For context, it has been several years since I last had my AC system inspected and tuned-up, so I decided to preemptively take this action prior to the hot summer season.
As I often do, I researched online for reputable businesses for this project. I decided to go with Trinity Heating and AC because of their countless positive ratings and reviews.
From the beginning, Chris managed my appointment expectations by providing me periodic reminders and ETA notices via text. When he arrived, I could clearly observe that he wanted to not only provide an excellent service experience, but to get to the bottom of all my concerns and address them appropriately.
Off the bat, I knew that he was empathetic, professional, and caring as the first thing I noticed was that he put on shoe-covers prior to entering my home. It was definitely not for show, because he would take them off or put them on each time he would exit/enter my house.
Throughout the visit/inspection, he would thoroughly explain how the AC system works at a high level right down to the detailed minutiae. I can evidently tell that he is highly knowledgable of his craft, as he was able to explain the parts and their functions in a clear and concise manner. He would also communicate with me at level that I can easily understand, as he didn't use overly technical terms or jargon.
Needless to say, Chris provided service well above my expectations. He looked and cleaned my electric panel and various AC parts, while meticulously tightening every screw. When it came to identifying issues, he was able to show and describe each issue and explain how they negatively affect the AC system.
Another thing I noticed is that Chris takes pictures of the work at hand. Not only would he take pictures for record-keeping purposes, but to also show me what work is being done. For the more complicated issues, he utilized his tablet to draw illustrations which showed how things should work more clearly.
When it came down to pricing, I find his prices very competitive. He provided me with multiple options that best suited my current needs. Regarding those options, I did not feel any sense of sales pressure.
As part of his service, Chris indicated that he will contact me several times regarding filter replacement reminders, the condition of the unit, and maintenance. Of course,
I can set my own reminders, but for Chris to proactively provide this service is beyond expectations.
Needless to say, I highly recommend Trinity Heating and AC. You will not be disappointed. Chris will treat you as a best friend and will provide you with a service experience that is well above exceptional. read more