My experience is not because they were horrible but because they could not repair what I needed repaired. The lady there genuinely tried and even admitted beforehand that she might not be able to. It's a small local spot that I'm sure has done wonders for others. They just couldn't help me that day. read more

This is the worst eyeglass store I've ever been to. The eye doctor and a few staff members treated me with no respect for no reason and were irresponsible. This is my first time going to Triangle Optical to get progressive lenses on June 9, 2025. The first prescription came out blurry when looking into the distance. When I look to the right, it's blurry; to the left is clear. The second time, when they redid my prescription, it was still the same. Finally, the third time, they screwed up my prescription when I told them to add the wideness to make it sharper and clearer, and there was no way I could use my prescription. Each time I pick up my eyeglasses, somehow, it's crooked and unbalanced. I asked the older lady at the store if I could get my refund back for giving me the wrong prescription three times in a row, and she said no; there is no refund. It is entirely possible the eye doctor got my prescription wrong, or that an error happened when the lab made my lenses incorrectly. The eye doctor and the older lady tried to blame me for their mistakes. They made me waste my time, took my money, and acted like it was my fault for their wrongdoing. I paid in full, costing me $713.00 out of pocket. The store policy lets you exchange the eye frame if the customer isn't satisfied or feels uncomfortable wearing the eye frame. The older lady gave me an attitude when I wanted to exchange it. Another lady lied about my credit card not working by telling me I don't have funds in my account when I have money in my account and expected me to pay in cash. read more

They staff are vey good and the doctors were caring, effective, and efficient. I was in and out very quickly

Been going here for years only because my mom friend at a moment worked here before while I was young. But as an adult; I will give it a three for their service. only because I don't feel they really care to show you better frame options when going through insurance. And also their frame options in stock outside the insurance are not great. Sadly I Would only go here if need a exam because it's cheap but nothing more. Dont waste your insurance on their free frame options. read more

I have been going to this optometrist for years and the service has always been good in the past but suddenly they hired some new people and everything is taking double the amount of time. Usually to get your glasses, everything takes about two weeks longest but now it's a month. On top of that she has been telling me a different thing each time I call the office to see if the glasses are done, first the lenses have arrived. Second, someone picked up my glasses and third there is a on them. Not reliable and honestly frustrating. read more

Very nice staff there, they were able to help me with my needs......I am planning on getting new Glasses soon.

I couldn't agree more with all the negative comments that I've read starting with the customer service, my glasses being broken, to them being money hungry and then just wanting you to purchase frames that are more on the pricey side! Please do yourself and find another local optical place that actually cares about their clients! read more

I paid to get my lenses replaced, and instead they snapped my frames. Didn't get an apology, and they just expected me to buy one of their overpriced frames to replace the ones they broken The office is tiny and cramped, and they seem deeply disorganized. Never going back. read more

This is the absolute worst customer service I've ever seen in any business anywhere. They were rude, clueless and overall unprofessional. They could not fill my prescription and when I came in to inquire they told me numerous times that they were "waiting for a lens." The "manager" was never there to answer questions and the people who work there take no responsibility for what happens in the store. DO NOT WASTE YOUR TIME WITH THESE IDIOTS. read more

Called to see if they accepted my insurance. They said yes. Arrived 10 minutes later. Chose some frames, gave them my prescription, picked up the glasses a week later. Friendly staff. Good selection of frames included with my vision plan/insurance. Knowledgable, professional, economical. I got a pair of glasses from them about 5 year ago with a similar good experience. read more

This place seemed great at first. Friendly-enough staff, a seemingly-knowledgeable doctor who took his time in examining my eyes. Excellent prices! But when it was all said and done, I've lost more money than I saved, not to mention time and good vision. First, the prescription the doctor filled for me was way too weak based on the contact trials he gave me. So, I went back, he re-examined and said the prescription should be spot on. So I ordered contacts, thinking "oh well, my astigmatism means I'll never see perfect with contact lenses anyway", and I left town for two months. They charged me an extra $15 for a rush order. Guess what, they had ordered me the wrong prescription! In the hopes that I would be able to see with that prescription in a pair of glasses, at least, I had them filled while traveling in Europe. Guess what, too weak for glasses too! And today I tried to get my prescription, and ran into bad service yet again. Sigh...I want to support local, small business. But, I will take my business elsewhere next time. I guess what you pay for in optometry. read more

Such great service! Absolutely fantastic with helping with insurance and making sure I get exactly what I need during my eye exam!

Not the friendliest service, but a small and manageable place to get glasses at a very reasonable price. And you can't help but to eye the store from the street. read more

Triangle Optical - Go Go Gadget Glasses - Eyewear & Opticians Near Me - New York, New York

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The staff was very friendly and helpful, and I feel like I got a very thorough eye exam. I have yet to make my glasses purchase, and will update if my opinion changes. One star knocked off for the appearance of the place. Ownership, if you are reading this, clean up a bit. The floor was filthy with winter-salt and had pieces of scrap paper, gum wrappers, etc. all over the place. The office area and exam areas were kind of messy too. I don't mind this stuff so much as to not be a customer there for that reason, but I could see them losing business when someone walks in and sees the state of the store. read more

I was a new customer and I will not be returning. The staff is unfriendly, disorganized and the office/store is old and dirty. I don't trust the prescription I received. Additionally, the prescription was so poorly written I had to ask for an electronic version but it took 3 requests over email and then 2 phone calls before it was finally emailed without an explanation or apology for the inconvenience. The place is wildly unprofessional and the owner doesn't treat his employees well and is patronizing to customers. I would give zero stars if I could. Absolutely AVOID. read more

GREEAAAAAAAT customer service and nice selection of frames. Dr. Alex is great at what he does. He explains everything thoroughly. The sales associates up front know how to sell and have great customer skills. Thanks to Myra and Lilikarina for taking care of me (get ya mind out of the gutter!) read more

Dr. Cohn was excellent, thorough with the exam, and explained everything he was doing. Staff was patient and took the time to explain the different aspects of my insurance. read more

I have been going to this place since 2014. All these years I have been told that the frames YOU PICK will have the prescription put in. Before the quarantine I put in my prescription for a blue frame that was in my insurance tray. The girl there did NOT want to sell them to me. She kept trying to give me something else. I am no spring chicken and know when a sales girl wants something for herself. After MONTHS of being told it would take 2 weeks "we will call back" I found out the frame is not taken by my insurance. So when I told Jomyra, who seems to also go as Joanne or Myra on these reviews that i would pay out of pocket for the frame, she claimed it was no longer in my box. So i went for months without being able to SEE and given the Covid excuse. As if Covid wanted my frame! I brought my prescription in March it is now July. I will have to go back to the store to pick up my prescription and find a new place, after being hung up on by aJoMyra, because I refused to accept "wait two weeks" for an answer. read more

My husband and I have been going to Triangle Optical for many years. Compared to other optical stores their prices are very reasonable. We have always received excellent professional service. Dr. Cohn does a very thorough eye examination and has always taken the time to answer all of our questions. The staff was very knowledgeable and helpful in selecting eye glasses. We would highly recommend Triangle Optical. L & Z. K read more

I have been coming here for years, and the service has remained consistently great! The staff is extremely friendly and patient. We need more neighborhood spots like this, so please support them! read more

I am very appreciative of the help I've received from employee Joanne & Clara. I've been seeing them for 5 years + and it is always a pleasure to dealing with them!!!! read more

I had a very pleasant experience both with the doctor and the person who looked up my insurance information. They were very helpful in giving me advice which contacts to choose. read more

I booked an appointment here with Dr. Cohn because my corneas have been inflamed. I saw another eye doctor a week ago but had to pay out of pocket so I opted for a place that accepted both my health insurance (Empire BCBS) and vision care (Davis). Despite checking in online, it took 20 minutes before I saw the doctor. But the counter staff were all very friendly. I explained my situation to the doctor who seemed reluctant and hesitant to help me. He explained that I should really be seeing the previous doctor because he was the one to first diagnose my eye. Dr. Cohn stressed how I was a new patient and he had no previous records or anything to help. The environment felt hostile and I was extremely dissatisfied. I've never had this problem anywhere else before. Originally, the previous eye doctor wanted to prescribe me eye drops for my inflamed corneas. However, I was sick that week and he was afraid it would cause a virus making me more ill. Fast forward a week later, I am seeing Dr. Cohn and while I am no longer sick, my corneas have definitely gotten worse. Dr. Cohn examined my eyes and said it seemed to be getting better. Yet, I told him that a clear thing showed up on the colored part of my eye only two days ago. He never explained to me what this was. At the end, he told me to try to transfer my patient records and "come back if it gets worse" offering me no solutions. I live in Princeton and commuted far to see Dr. Cohn. I don't have time to run back and forth to the eye doctor in between school and work. Because of his inability to help, my eye has actually gotten worse and has stalled the entire healing process. A new doctor has actually been able to treat me and she told me I have a severe corneal ulcer. She explained that the previous doctor should've been able to detect that I had this and my eye was not actually getting better. She said, "He should have at least prescribed you eye drops for the ulcer in your eye." In addition, I am a new patient to this doctor and she had no problem diagnosing me without previous records. I really wanted to like this place as it conveniently accepts my insurances. Yet instead, I wasted my money and time. My eye could have healed by now but due to the nature of this appointment, I am now missing my first week of school and I also had to cancel my birthday party. Sigh. read more

As a regular customer for several years I was dumbfounded as to how inappropriate the staff is. Just attempting to get a small adjustment on my frames was a BIG deal. Lady behind counter with her coat on was disrespectful. If she wanted to go home so be it. Customers should not have 8 bear the brunt of discourteous mannerism. read more

When to fix a pair of eyeglasses missing one screw and the doctor in charge Dr Cohn was very rude, terrible customer service and was very rude to the employee too. Then he was yelling to the employee and telling him to charge me $75 for just the screw, never again! read more

Most thorough eye exam I've ever had, and I don't live in New York! I had a contact lense emergency while traveling for the weekend. The Triangle Optical team and Dr. Cohn helped me figure out my vision insurance and got me examined/fitted with new contact lenses within an hour! It totally made my trip to New York and I would highly recommend their services. read more

I recently went for some eye glasses. I gave them my insurance information; was told it was accepted but I had to pay$25.00 dollar co-pay for both my frames and lenses for a total of $50.00. I was very surprise because I understood my plan called for no co-pay. I went home, contacted my provider who again reiterated that there was no co-pay with my plan. I went back in to Triangle submitted my insurance and was once again told I had a $50.00 co-pay. I then told them I had confirmed with my provider that I had no co-payments; they told me the owner charges this co-payment because the provider does not pay much. I am sure that their agreement with my provider calls for no co payments. I wonder how many customers they have robbed out of co-payments that they were not entitled too. Shame on you!Your review helps others learn about great local businesses. Please don't review this business if you received a freebie for writing this review, or if you're connected in any way to the owner or employees. read more

Terrible service. Absolutely terrible. They convinced me that they could roll the $150 credit my insurance gives me for new glasses frames over to cover the cost of new contact lenses, provided I pay $50 out of pocket for a contact lens exam (in addition to the glasses exam my insurance covered). While this didn't sound right to me, they were very insistant that it was. When I went back to pick up the contacts and glasses they changed their story, only giving me my glasses and expecting to charge me full price for the contact lenses. I declined, and am now out the $50 for the contact exam I didn't intend to have (and which insurance didn't cover) as well as the $150 credit from my insurance company for a new set of frames, which I declined in order to apply it to the contact lenses. Just a terrible experience all around. I hope this doesn't happen to anyone else, there are so many other professional options out there! read more

I recently got 2 pair of glasses from here. They have a lot of nice frames to choose from. The lady doctor who checked my eyes was very friendly. She even did some extra exams that I've never done at no other optical. They also take insurance in this place . read more

Dr. Michael Cohn was fantastic. I walked in for an eye exam and saw the doctor within 10 minutes without a scheduled appointment. Unlike any other eye doctor I've had, Dr. Cohn explained to me how the eye muscles work and the differences between long distance and reading prescriptions. He even let me adjust the machine used to determine the prescription to literally let me feel and see how he does his magic. The entire exam took about 7 to 10 minutes including his detailed explanations. Overall, I was very satisfied with my experience! read more

This is a great place to get your eye examined. The doctor was very helpful and answered all of the questions that I had. The staff are so kind and helped me choose the perfect frame! Definitely the place to go. read more

Been coming to this place for 2 years and the treatment from the doctor and the customer service people is outstanding. I would highly recommend it to anyone. read more

I have to say that the staff at Triangle Optics are amazing. They went above and beyond and took the time to help me out when I was in a bind. They were knowledgable, quick to act, and ever so friendly. I highly recommend going here for all of your optical needs in the future! read more

Dr. Michael Cohn was very personable an professional. I had gotten an eye class as well as contact lens exam. He explained everything thoroughly unlike other doctors and did it all under ten minutes. It was the quickest exam I've experienced. The staff was all wonderful and accommodating. I had called numerous times with multiple questions but they were always professional and answered my questions. Highly recommended in les. I had called about 6 other optical stores and there rates triumph as well. Can't beat efficiency, price and professionalism. read more

I've been going to triangle optical for 5 years and they're great. Dr. Cohn is comprehensive, kind and collaborative. I highly recommend to anyone. read more

Another very pleasant experience at this optical center. it is the optomestrists who shine here, not the counter staff. Warm, friendly, professional, helpful. What more could one ask for? read more

At first glance this place seemed like just what i was looking for. A small mom and pop type discounted store, boy was i wrong, I made a order for two pairs of glasses which i was told would be ready next week. The next day as soon as they opened i called and said i had changed my mind about the order. The woman on the phone (who said she was the manager) became very irritated and told me that i could not have a refund until monday. I went into the store because all that was needed for a refund was a swipe of my card, but no she still refused. She said it was a decision for the owner and he was not in till monday. She refused even after i brought in a police officer from outside to even call the owner up to authorize my refund. All she had to do was call the guy on the phone but she said he was jewish and could not be bothered on saturday!! (hello its not against the sabbath to answer the phone!!) All the while she kept smirking at me with that i told you so look. Bottom line, if you want a headache and want to deal with a scumbag stafff that is not interested in helping you at all then go here... they are rude, not friendly, and downright evil people who did not make me feel welcome at all. i will never do buisness here again and i advise everyone else not too as well. read more

Lazy customer service. With no one in the store and open for an entire additional hour they couldn't be bothered to help.

I rarely write reviews, but the terrible service I just received here warrants me taking the time to sign in! I walked into the store at around 12pm and I stood at the counter for about fifteen minutes before anyone even bothered to ask me what I wanted. One of the workers finally said hello and then literally put on a jacket and left the facility. She came back five or ten minutes later, and I was still standing there waiting for someone to help me. Finally I was able to get someone to take out a few frames for me to try on. They quickly walked away again. So I tried on the frames in the few seconds it takes to try on frames and stood there again until I realized I did not really want to give these people my money, and I just walked out without another word or glance in my direction. Stay away. read more

I used to go to Moscot across the street, who are lovely, but they don't take my new insurance so I tried this place. Dr. Cohn is fine. The desk staff have been rude and incompetent the four times I have dealt with them, while still trying to fill my prescription for contact lenses from my appointment three weeks ago. Couldn't be bothered to help me when I was right in front of them, and when I came in for my appointment they had me immediately remove my contact lenses so I could sit there, unable to see for twenty or so minutes waiting for my appointment?? Getting my prescription filled from them has been impossible so I am now seeing a different doctor. Again, the doctor himself was adequate, but the experience has been such a hassle and so unpleasant that I won't be back. read more