Kevin from Trails Restoration was fantastic. He came over ASAP and was very patient while helping…read moreme diagnose a leak from the upstairs shower down to our kitchen below. He was honest, easy to talk to, took the time to walk through everything with me and gave me a ton of helpful tips to keep us dry! I highly recommend him to any of our friends or neighbors, and he'll definitely be our go-to guy if we ever run into water damage issues again.

Aaron with Trail Water Restoration did a fantastic job with our crawl space flood mitigation!…read more Aaron is very professional, thorough and his pricing is very fair. He explained every process of the work to be performed and actually performed more work than proposed ,with no up charge. Who does that anymore? On top of that he is very personable and a pleasure to chat with. Trail Water Restoration is highly recommended!!

We were highly impressed with the work USA Restoration did with our home being restored after…read moreflooding in our house. Each crew for each phase of the project did an amazing job on restoring our home. Ion and Arthur did the finish work and were meticulous in their work. David ran the project and steered us through the insurance process and scheduling of the work. We highly recommend USA Restoration for you restoration needs, if we could give 6 stars we would. Bruce and Linda Ryderwood WA

Our special needs son decided to turn on our bidet in the bathroom on Easter morning. We got an…read moreEaster surprise of a flooded master bathroom right smack in the middle of the holiday. We called USA Water Restoration and Elijah's team took over. They were there starting to dry out the "dirty water" and put everything in motion to get our insurance involved. They guided us with perfection as we were able to navigate that crazy process with almost no hiccups. So many of my friends have had multiple insurance problems in these circumstances. The end product was amazing. We went from an outdated bathroom to this- it's like living in a spa now! 5 stars recommendation with zero zero reservations. You'll feel like your brother has moved in to take over and help.

Robert reviewed our basement carpet that needed to be cleaned and stretched. He explained what…read moreneeded to be done and their process. He took the time to educate us on the various factors involved in stretching basement carpet on concrete floors. They took their time and were very careful. When they were done you couldn't even see where they stretched the carpet and it looked like new. We will definitely call them back with any of our future carpet needs!

Mold remediation was fast and friendly! ill recommend you…read moreto my friends and family!

Mitigation of a roof leak after rain/wind storm…read more I woke up the day before my flight to visit family for the holidays and found a puddle on my living room floor. It turned out to be a leak that soaked two walls, and I had to find help fast. Oregon Restoration replied to me immediately while other companies took hours to respond. Their friendly office staff calmly walked me through what to expect in the process and sent help that day. Danny arrived right on time and was friendly, professional, and thorough. He let me look at his instruments as he assessed the extent of the damage, shared pictures with me, explained what they would do and helped me understand next steps. After that as I was traveling, he kept in contact with me to make sure I knew what was happening at home. He also worked with my roommates to help them understand what was happening and arrange work visits. Every person on his team was respectful and helpful, and they checked the progress of the drying process regularly. Danny worked with my insurance adjuster to make sure everything went forward smoothly. I found the team helpful, responsive, and diligent, and I've contracted with Oregon Restoration for the repair portion of this journey as well. Thanks so much Danny! This would have been a nightmare without you.

I had water damage and my insurance company referred me to Oregon Restoration. They handled all the…read moredetails for mitigation and repairs with the insurance company directly so I didn't have to get in the weeds of the fine details. I'm still working through the final stages of repairs but overall responsiveness to me and insurance reps is excellent. Quality of repairs is on point (thus far), and flexibility of scheduling around existing work and family commitments is great. Special thanks to Nick Hook, Alicia Copeland and David Nevill for getting things handled immediately. Greatly appreciated :-)

Nate came out and gave a very fair bid the day after I reached out . I was a bit finicky in my…read morerequest and they accommodated me very well. They were able to come out the very next week and made quick work of the crawlspace insulation. They were even able to get areas I didn't know existed. Overall, the office communication, speed of delivery, pricing, and customer service was A1. Will be using them from now on.

We bought a house but the crawlspace was all sorts of messy. We needed a whole new vapor barrier,…read moreinsulation on all our pipes, one of the ducts was crushed, rodent poop everywhere... New Leaf completed a thorough inspection (they were actually sent by the seller), provided a fair bid, and were gracious enough to offer a payment plan. When they came to do the work over the course of three days, they were hard working and cleaned up after themselves. One of my favorite things, though, was overhearing someone telling the group these encouraging things like "diamonds are made from pressure!" Just thought that a company that supported their people was a company everyone should support. Our HVAC contractor was also super impressed with them! Would 1000% hire again. I swear our house immediately got warmer because of the insulation!

Deacon and Chase did a fantastic job with my project. They were very helpful with answering…read morequestions, thorough with ensuring the job was done correctly, and were very professional.

I would 10/10 recommend ServPlus. Deacon and Chase were so professional, friendly, and responsive…read more-- these guys truly go above & beyond to make stressful situations so much easier and more manageable.

We had a water leak in the subfloor of our kitchen which resulted in us needing a restoration…read morecompany. Kyle and his team were professional, friendly and efficient with their service. But who really shines is Sierra in accounting. She went the extra mile trying to negotiate with our insurance company. She was patient and resilient and a pleasure to work with. We really appreciate all the hard work that this company did not only to help us resolve the issue in our home but also with negotiating with our insurance company to make sure that they got paid.

Pray that your insurance company does not deny your claim, because their prices are way out of…read moreline. I was able to get a complete French drain solution for less than what they billed insurance for just mitigation (a one time pump-out of a 10'x10' area). Then prepare for the accounting group to hassle you daily for payments that are not yet due (see other reviews). Do what you want, but consider yourself warned.

Our experience with UWRG was a mixed bag. They were referred by a plumber because we had water…read moreleaking beneath our toilet. The inspector, Javier, came the same day we reached out and took samples for asbestos and was helpful in answering questions as well as recommending we start a claim with insurance. Good so far. The drying process took more than a week and they informed us of all the areas that were affected by water. The initial quote given to insurance turned out to be short, about 2k, so it took a bit longer to get things started, but understandable. Once their GC Alex took over the project, things started to spiral a bit. First, there wasn't really a plan, schedule, or time frame given to us, so we had no idea what to expect or how long this process would take. I'm not sure Alex was completely to blame for our confusion because our insurance adjuster from Pemco was very hands off about guiding us through the whole process and we were extremely unimpressed with him in the end. We had heard certain expected communications weren't happening between United and our adjustor, so we were compelled to get involved, which led to us trying to nitpick their every step, even though I/we had no idea what was supposed to happen. Since nobody informed us of the whole process up front, it quickly became a frustrating mess. We realized we had to bow out and let them do their work/communication. This new approach didn't go over totally well though because the workers that Alex sent to our place often had no idea of the work they were supposed to be doing and were asking my wife who was busy taking care of our kid, and I was at work. One guy turns out was at the wrong jobsite, another guy my wife claimed smelt like alcohol but they denied that...that's neither here nor there. There were about 4 different times workers came out asking us what they're supposed to be doing. Why is it our job to tell you what needs to happen? Do what you need to do! Alex and I had to have a serious discussion about communication and worked it out, but it was still frustrating. There was great confusion with the billing process as well. Apparently the initial restoration is paid directly through insurance, but the repairs are paid by the homeowner...would have been nice to know up front and layman's terms, not insurance jargon. Again, probably my adjustor's fault, but I know UWRG deals with this as well, so I blame all parties involved for not being clear up front. UWRG realized that un-quality events were happening, so decided to handle our case with care (you don't always do that?!). I received a phone call from their QC guy, Jake, who helped to assuage some concerns and provided helpful explanations (in clear English!!!) that helped to manage some of my own expectations. I just wish I would have received his words up front and not after I'd dealt with numerous headaches already, but I was glad he reached out. It showed that they care, but also that they also have some areas of improvement to work on. The project was nearing completion, so we were finally able to move back in, thankfully. The last part was to fix the insulation under the floor. The guy Alex sent out, again, asked my wife what he's supposed to be doing (at this point I expected nothing less) and we just said what had learned to say, "Do what you gotta do!" ..........well he did the insulation wrong and didn't even affix it to the floor. At this point, I had been in the crawl so many times to inspect their work that I almost just threw in the towel, but decided to take pics again and inform Alex. Thankfully he sent the guy out again within a few days and the work was done correctly. With it wrapped up and done, my wife texted me she was pleased, that earns UWRG another star here since I was only going to give them 2. And again, a lot of my frustration can probably go to our adjuster. In all, again, a mixed bag, but I believe they did what they could. I am fed up and will never use them again, but do believe if they fix some internal issues on their end they'll be good for other customers. Andrea was very helpful answering questions over email, Alex was very responsive over texting, Javier was caring in explaining the hotel situation and working with insurance, Jake's call was much appreciated, and others were overall good. In the end our bathroom looks great and is fixed, so the job is aesthetically well done, but the process was awful and the communication left a lot to be desired both from United and Pemco.

Customer service and lack of empathy is quite disappointing. They were recommended by the plumber I…read morewas working with. The first person I met assured me that they would work with my insurance. That person left and it went downhill from there. I requested for the project manager to come and let me know what is going on. That didn't happen. Folks came in and did work which I assumed was correct. I contacted the office since they were not communicating with my insurance agent and she needed documentation of the work. After the work was done, I had 2 walls down to studs and one shared a garage wall. They covered the foyer and upstairs with a plastic dome and they said they could not continue with work until they were paid for the initial work. However, they did not submit any documentation to my insurance for 4 weeks after the initial work was done which is in the middle of winter. This happened in February and invoices were submitted in April. After the review of the work, my insurance was not paying the full amount and I was threatened by the company even though I told them that they had to dispute the amount with my insurance. Below is the exact email I received from them. Good morning, I hope you are doing well. I understand your frustration on how long it took United Water Restoration Group to get your invoice out, understood however this has NO bearing on the amount of the invoice and the fact that you owe the money to our company immediately. A property restoration job is done in phases. The phases we are attempting to collect on is the Mold phase. Your home is put back to pre-loss condition in the reconstruction phase, which is not what I am referencing. I need you to endorse the check immediately or I will have to take further legal action. Adjuster-Can you please place a stop payment on the check and reissue to United Water Restoration Group so we don't have to place a lien on the property? Thanks for your time, Kristin, On Behalf of Brandi DO NOT USE this company. It is now June and I was finally able to find another construction company to finish the work. No communication at all on the work they were doing or explanation of the step by step work before they did anything.

Outstanding service! The office staff were professional and friendly, both on the phone and in…read moreperson. The owner (Yoni) has impressive experience, he explained every option clearly, and I could see how much honesty and genuine customer care matter to him and the team. I'm very happy with the experience and definitely recommend them.

1) Need: We had a small leak in our laundry room - hard to find - as we live in a condo on the 3rd…read morefloor & there's a laundry room on the top floor above us = no leak there. 2) Solution: Quickly, when the need was above our laundry room ceiling, they tore out the ceiling, found the link & had a professional plumber come & replace the leaky pipe. Then, the ceiling was replaced, taped, textured (waited a day to dry) & painted. They were careful to match the same color of paint & returned the stacked washer & dryer - as quickly as possible. 3) Review: 100% recommend them because (it took 7 days): Excellent & Speedy, Professional work + Great communication, teamwork & personal care. Rick & Carol S.

Joe and his team were great to work with. We had a dishwasher leak that required new cabinets and…read moreflooring. Our insurance lowballed us at every step of the way. Joe had some great ideas on how to get more money approved so that the project could be properly funded. Once the funds were acquired, his team worked fast and efficiently to complete our project. They went above and beyond when it came to the project. And when we moved back in and found some little things that needed fixing, they were there the next day to correct them. I will definitely be contacting Joe the next time I need contracting work done on my house.

Working with Sergey has been Awesome. He's been fantastic with communication punctuality and…read moregetting a good job done. 10 out of 10 will recommend. I really felt like they cared about my project in the value that they provided was awesome.