We were highly impressed with the work USA Restoration did with our home being restored after…read moreflooding in our house. Each crew for each phase of the project did an amazing job on restoring our home. Ion and Arthur did the finish work and were meticulous in their work. David ran the project and steered us through the insurance process and scheduling of the work. We highly recommend USA Restoration for you restoration needs, if we could give 6 stars we would. Bruce and Linda Ryderwood WA

Our special needs son decided to turn on our bidet in the bathroom on Easter morning. We got an…read moreEaster surprise of a flooded master bathroom right smack in the middle of the holiday. We called USA Water Restoration and Elijah's team took over. They were there starting to dry out the "dirty water" and put everything in motion to get our insurance involved. They guided us with perfection as we were able to navigate that crazy process with almost no hiccups. So many of my friends have had multiple insurance problems in these circumstances. The end product was amazing. We went from an outdated bathroom to this- it's like living in a spa now! 5 stars recommendation with zero zero reservations. You'll feel like your brother has moved in to take over and help.

Robert reviewed our basement carpet that needed to be cleaned and stretched. He explained what…read moreneeded to be done and their process. He took the time to educate us on the various factors involved in stretching basement carpet on concrete floors. They took their time and were very careful. When they were done you couldn't even see where they stretched the carpet and it looked like new. We will definitely call them back with any of our future carpet needs!

Mold remediation was fast and friendly! ill recommend you…read moreto my friends and family!

Riley Reed from Oregon Restoration oversaw repairs to our townhouse following flooding from a…read morebroken dishwasher. He did a great job and the townhouse looks better than ever.

My condo was an ongoing six-month project due to my insurance company. Riley at Oregon restoration…read morewas great all along the way and so great at communicating everything given my situation . I would highly recommend them. He went above and beyond to help me get everything right. Thanks Riley!

We bought a house but the crawlspace was all sorts of messy. We needed a whole new vapor barrier,…read moreinsulation on all our pipes, one of the ducts was crushed, rodent poop everywhere... New Leaf completed a thorough inspection (they were actually sent by the seller), provided a fair bid, and were gracious enough to offer a payment plan. When they came to do the work over the course of three days, they were hard working and cleaned up after themselves. One of my favorite things, though, was overhearing someone telling the group these encouraging things like "diamonds are made from pressure!" Just thought that a company that supported their people was a company everyone should support. Our HVAC contractor was also super impressed with them! Would 1000% hire again. I swear our house immediately got warmer because of the insulation!

Nate came out and gave a very fair bid the day after I reached out . I was a bit finicky in my…read morerequest and they accommodated me very well. They were able to come out the very next week and made quick work of the crawlspace insulation. They were even able to get areas I didn't know existed. Overall, the office communication, speed of delivery, pricing, and customer service was A1. Will be using them from now on.

The staff at ServPlus made the job quick and stress free. Brittany picked up a sample of the…read morewater-damaged drywall, and on the next working day Christian and Annika came to remove damaged drywall and set up the fans for mitigation. I was glad that it happened so quickly and they were very professional. Thanks again to ServPlus!

The service and attention to detail were notable. Christian and Chase were here most days to take…read moremoisture readings and,if necessary, adjust the equipment; they were our most consistent crew, and they were outstanding. On the other days Gonzo or Deacon performed those services. The crews worked very hard, and someone was here daily throughout the water mitigation process. We are grateful that we were referred to ServPlus and thankful for the good outcome.

I experienced water damage at my property caused by a burst pipe, which resulted in flooding and…read moredamage to my bathroom and below the crawl space. I received immediate and comprehensive support from Robinson Restoration, who responded promptly to assess the situation. I communicated directly with project manager Arealius Stark who provided direct support, insight, and discussed the plan of action. His professionalism and person centered approach dealing with a highly stressful situation has been amazing. Juan and Jorge Mendoza were soon dispatched and ensured to secure the area by providing dehumidifier and restoring damage to the floor, walls, and crawl space. Adam S. arrived and ensure the insulation was removed, cut out damaged area on the drywall, including floorboard, and ensured that a proper system channeling electrical was in place to perform job. He went above and beyond to repair and get things moving to close out the job. I have seen the attention to detail and motivation to get my place better than before. I would highly recommend this team and overall company for any water damage and restoration needs.

I changed my review of Robinsons to a positive as they have resolved the issues we had. Once I was…read moreable to deal with a different manager they quickly addressed the issues I have and I would now use them again. They also were the only company that came out at midnight in a weekend to help us and that was awesome service.

I have had nothing but stellar service from this company - I will only use them in the future. A…read moreneighbor recommended them. They came in, found out what the other company missed with water damage and got to work - they found quite a bit the other company did not even look for - if it wasn't for them I would have so much damage that was ignored. My insurance was of course being difficult - Javier took over and made sure they covered what was needed. They are a good company to have on your side going through water issues - I cannot speak highly enough of this company.

Our experience with UWRG was a mixed bag. They were referred by a plumber because we had water…read moreleaking beneath our toilet. The inspector, Javier, came the same day we reached out and took samples for asbestos and was helpful in answering questions as well as recommending we start a claim with insurance. Good so far. The drying process took more than a week and they informed us of all the areas that were affected by water. The initial quote given to insurance turned out to be short, about 2k, so it took a bit longer to get things started, but understandable. Once their GC Alex took over the project, things started to spiral a bit. First, there wasn't really a plan, schedule, or time frame given to us, so we had no idea what to expect or how long this process would take. I'm not sure Alex was completely to blame for our confusion because our insurance adjuster from Pemco was very hands off about guiding us through the whole process and we were extremely unimpressed with him in the end. We had heard certain expected communications weren't happening between United and our adjustor, so we were compelled to get involved, which led to us trying to nitpick their every step, even though I/we had no idea what was supposed to happen. Since nobody informed us of the whole process up front, it quickly became a frustrating mess. We realized we had to bow out and let them do their work/communication. This new approach didn't go over totally well though because the workers that Alex sent to our place often had no idea of the work they were supposed to be doing and were asking my wife who was busy taking care of our kid, and I was at work. One guy turns out was at the wrong jobsite, another guy my wife claimed smelt like alcohol but they denied that...that's neither here nor there. There were about 4 different times workers came out asking us what they're supposed to be doing. Why is it our job to tell you what needs to happen? Do what you need to do! Alex and I had to have a serious discussion about communication and worked it out, but it was still frustrating. There was great confusion with the billing process as well. Apparently the initial restoration is paid directly through insurance, but the repairs are paid by the homeowner...would have been nice to know up front and layman's terms, not insurance jargon. Again, probably my adjustor's fault, but I know UWRG deals with this as well, so I blame all parties involved for not being clear up front. UWRG realized that un-quality events were happening, so decided to handle our case with care (you don't always do that?!). I received a phone call from their QC guy, Jake, who helped to assuage some concerns and provided helpful explanations (in clear English!!!) that helped to manage some of my own expectations. I just wish I would have received his words up front and not after I'd dealt with numerous headaches already, but I was glad he reached out. It showed that they care, but also that they also have some areas of improvement to work on. The project was nearing completion, so we were finally able to move back in, thankfully. The last part was to fix the insulation under the floor. The guy Alex sent out, again, asked my wife what he's supposed to be doing (at this point I expected nothing less) and we just said what had learned to say, "Do what you gotta do!" ..........well he did the insulation wrong and didn't even affix it to the floor. At this point, I had been in the crawl so many times to inspect their work that I almost just threw in the towel, but decided to take pics again and inform Alex. Thankfully he sent the guy out again within a few days and the work was done correctly. With it wrapped up and done, my wife texted me she was pleased, that earns UWRG another star here since I was only going to give them 2. And again, a lot of my frustration can probably go to our adjuster. In all, again, a mixed bag, but I believe they did what they could. I am fed up and will never use them again, but do believe if they fix some internal issues on their end they'll be good for other customers. Andrea was very helpful answering questions over email, Alex was very responsive over texting, Javier was caring in explaining the hotel situation and working with insurance, Jake's call was much appreciated, and others were overall good. In the end our bathroom looks great and is fixed, so the job is aesthetically well done, but the process was awful and the communication left a lot to be desired both from United and Pemco.

Outstanding service! The office staff were professional and friendly, both on the phone and in…read moreperson. The owner (Yoni) has impressive experience, he explained every option clearly, and I could see how much honesty and genuine customer care matter to him and the team. I'm very happy with the experience and definitely recommend them.

1) Need: We had a small leak in our laundry room - hard to find - as we live in a condo on the 3rd…read morefloor & there's a laundry room on the top floor above us = no leak there. 2) Solution: Quickly, when the need was above our laundry room ceiling, they tore out the ceiling, found the link & had a professional plumber come & replace the leaky pipe. Then, the ceiling was replaced, taped, textured (waited a day to dry) & painted. They were careful to match the same color of paint & returned the stacked washer & dryer - as quickly as possible. 3) Review: 100% recommend them because (it took 7 days): Excellent & Speedy, Professional work + Great communication, teamwork & personal care. Rick & Carol S.